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why is service so miserable in Alaska (restaurant)?

why is service so miserable in Alaska (restaurant)?

Old Aug 13, 17, 8:54 pm
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why is service so miserable in Alaska (restaurant)?

One time waiter left the premises. Nobody was covering because when I asked someone else she said she would find him, and I had to tell her where she went (he went to the parking lot in the back)

Someone asked me what I wanted to drink, other than water, and I responded just water. My soup comes with no water. Nor dors my food. And I could not get her attention. Someone else in the restaurant had to get her attention for me.

Fish and chips is served without tartar sauce. I ask another waiter for it (my waiter does not comr back), he says sure and later comes out carrying food. For another table. Finally I see my waiter and he gets it.

My conclusion is many of these people are seasonal, just here for the summer, so do not have much experience/training?
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Old Aug 14, 17, 5:45 am
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Yes, you are correct, much of the service industry in AK and other places around the US are not trained but a good source of educated and economical labour for the summer season.

Safe Travels
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Old Aug 17, 17, 12:09 pm
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Originally Posted by s0ssos View Post
One time waiter left the premises. Nobody was covering because when I asked someone else she said she would find him, and I had to tell her where she went (he went to the parking lot in the back)

Someone asked me what I wanted to drink, other than water, and I responded just water. My soup comes with no water. Nor dors my food. And I could not get her attention. Someone else in the restaurant had to get her attention for me.

Fish and chips is served without tartar sauce. I ask another waiter for it (my waiter does not comr back), he says sure and later comes out carrying food. For another table. Finally I see my waiter and he gets it.

My conclusion is many of these people are seasonal, just here for the summer, so do not have much experience/training?
Where are you eating?

I lived in ANC for 17 years and ate out far, far more than I should have, and I never recall the service in Alaska being appreciably different than just about anywhere else in the U.S. (and leagues better than service in most parts of Europe and the consistently mediocre service at all but the finest restaurants in South Africa). But I was eating at actual good places to eat, not touristy summer-only lodge-type places that are indeed staffed by summer temp hires.
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Old Aug 17, 17, 1:22 pm
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Originally Posted by jackal View Post
Where are you eating?

I lived in ANC for 17 years and ate out far, far more than I should have, and I never recall the service in Alaska being appreciably different than just about anywhere else in the U.S. (and leagues better than service in most parts of Europe and the consistently mediocre service at all but the finest restaurants in South Africa). But I was eating at actual good places to eat, not touristy summer-only lodge-type places that are indeed staffed by summer temp hires.
Well, Humpy's in downtown, which I guess is touristy. And places in southeast, which I guess all cater to tourists?
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Old Aug 17, 17, 3:19 pm
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Over my many many many visits to Alaska over my lifetime (albeit in rare numbers in recent years), I found service to be at least average if not better, as compared to the rest of the USA. Many of my trips were not during peak tourist season. Notwithstanding this, and not widely known outside of the industry, is that due to climate change, the Tartar Trees aren't producing sauce in historically-reliable quantities, and I believe it has become a special request item in many locales.
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Old Aug 17, 17, 3:37 pm
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Alaska no problem, many times better, than my local place..
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Old Aug 18, 17, 10:50 am
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Originally Posted by s0ssos View Post
Well, Humpy's in downtown, which I guess is touristy. And places in southeast, which I guess all cater to tourists?
In response to your PM regarding restaurant recommendations, I think it's a better subject to have here in public so others can comment and provide assistance (especially as my time online is limited for the next couple of weeks).

Since I'm posting on the go, I'll take the liberty of copying a comment I posted on Facebook last week for a friend who was visiting Alaska:

The restaurant part is easy: Mooseís Tooth. Rated the #3 pizza in the country by...I forget, but some reputable travel magazine. Regardless, theyíre right and itís worth every minute of waiting to get a table. (They have GF crust, too.)

There are a couple of Himalayan restaurants in ANC, if thatís your bent (Yak & Yeti and Namaste Shangri-La). Ginger downtown does modern Asian fusion well.

Skip Bombay Deluxe, the only (and mediocre) Indian option of note in ANC.

Hold out for FAI for the Thai food, though: https://www.adn.com/business/article...on/2014/07/21/ (Yelp now lists 24 Thai restaurants in FAI; with a population of around 30,000, that has to be one of the highest Thai-restaurants-per-capita ratios in the US!) Thai House is probably the best up there, followed closely by Lemon Grass.

I am also addicted to Falafel King's shawarma...they make the second-best shawarma in the country, as far as Iím concerned, trailing only Maxís in Wheaton, MD. Their hours are weird, though.

Otherwise, lots of options from good to very good (not really *great*, though), but largely New American or similar, often with an emphasis on fresh seafood. Youíre nearing the end of the good salmon season, but some of the good stuff is still running, and halibut should also be fresh, too. Names to look at a little more:

Kincaid Grill
Snow City (for breakfast/brunch)
Bear Tooth
Spenard Roadhouse
Simon & Seafortís
South
Jack Sprat (in Girdwood, so perfect for dinner on your way back from Seward)
Orso & Glacier BrewHouse get good reviews from many people but a few of my friends have a hard time getting excited about either one; Iím somewhere in the middle)
Humpyís for the deep-fried halibut
Haute Quarter Grill
Rustic Goat
The Bridge
Sackís

Take the last few there with a grain of salt; they either used to be very good and may have slipped a bit or are newer and still figuring consistency out, but you can check some reviews to see what you think.
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Old Sep 5, 18, 10:16 pm
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Originally Posted by jackal View Post
In response to your PM regarding restaurant recommendations, I think it's a better subject to have here in public so others can comment and provide assistance (especially as my time online is limited for the next couple of weeks).

Since I'm posting on the go, I'll take the liberty of copying a comment I posted on Facebook last week for a friend who was visiting Alaska:
A year later, would you still stand by this list? I'll be visiting ANC for a day next week.

Thanks.
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Old Sep 15, 18, 7:34 pm
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Even though this thread is over a year old, Iíll throw in my two cents.

Iíve eaten at Humpys probably hundreds of time in my life. Itís not quite what it used to be (they over-expanded a bit and had some financial difficulties as a result) but Iíve never had anything approaching the service the OP described.

As far as SE Alaska goes, if youíre getting mediocre service there youíre probably eating someplace owned and staffed by Holland America Princess Queen England. Most of the locally owned places there itís just fine, and usually better if you get away from the dock. That or youíre expecting five star Michelin service in an isolated small town.
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Old Sep 15, 18, 11:56 pm
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I've done well at places like Club Paris (the downtown steakhouse), but they seem to hold onto people and it's probably not a bad gig. Also, if u go in September like I'm about to do you're more likely to get the permanent people rather than the seasonals.

The one that drives me nuts is Nevada. When a buffet or hotel isn't really much of a profit center and the profit comes from the casino, then sometimes you get the sense the management and employees don't care as much because it's not a profit center, anyway. If they served more people faster, more might come but it's not a profitable activity. Though you see this less these days as Vegas and other places have raised costs on everything because millennials spend little and often nothing at the tables and slot machines.
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