PSA: AA CTO - Physical Ticketing Office in NYC is Closed (Jun 2018)
Jun 6, 2018, 10:58 am
#1
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PSA: AA CTO - Physical Ticketing Office in NYC is Closed (Jun 2018)
I just went to the NYC physical ticketing office to redeem a paper voucher for a ticket and found out that it's now permanently closed. Not sure how many other people relied on that office over the years, but I thought I'd post it on here as a Public Service Announcement of sorts.
Jun 6, 2018, 12:13 pm
#2
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I just went to the NYC physical ticketing office to redeem a paper voucher for a ticket and found out that it's now permanently closed. Not sure how many other people relied on that office over the years, but I thought I'd post it on here as a Public Service Announcement of sorts.
Jun 6, 2018, 12:29 pm
#4
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Jun 6, 2018, 12:29 pm
#5
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Jun 6, 2018, 12:32 pm
#6
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Looks like 360 Lexington -- https://goo.gl/maps/pDLTD2w6tRv
Jun 6, 2018, 12:55 pm
#7
Join Date: May 2015
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Sad! I always liked this office - quite old fashioned. Though I must admit, the agent who typically worked there was never a model of friendliness or helpfulness. The last time I visited with a ticketing issue, she simply called the EXP desk and handed me the phone. 
Jun 6, 2018, 1:08 pm
#8
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Sad! I always liked this office - quite old fashioned. Though I must admit, the agent who typically worked there was never a model of friendliness or helpfulness. The last time I visited with a ticketing issue, she simply called the EXP desk and handed me the phone.
Jun 6, 2018, 2:10 pm
#11
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Jun 7, 2018, 6:07 am
#13
Join Date: Apr 2001
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Sad! I always liked this office - quite old fashioned. Though I must admit, the agent who typically worked there was never a model of friendliness or helpfulness. The last time I visited with a ticketing issue, she simply called the EXP desk and handed me the phone.
Jun 7, 2018, 6:46 am
#14
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I didn't know the airlines had those anymore. Last time I went to a ticket office was in the '90s when I had to redeem some United class-action lawsuit vouchers for a family trip.
Jun 7, 2018, 7:10 am
#15
Join Date: Dec 2012
Posts: 468
Disappearing in the US for the mainline US carriers. I believe United still has a desk at Penn Station. Some of the essential air service carriers have ones in small towns. Foreign carrier offices still common in NYC for unbanked / low credit immigrants.
Last time I went to one was probably 2008. United gave me a paper voucher that had to be redeemed in person or an airport. Even in 2006, it seemed incredibly outdated.
I also had to wait behind an elderly guy at MSP buying a ticket in person last year when trying to check in. It was a painful 20 minutes. Like watching a person go through the inside of your mind when you search online “what if I left Tuesday… does that change the price? OK what if I came back the next week?”