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PSA: AA CTO - Physical Ticketing Office in NYC is Closed (Jun 2018)

PSA: AA CTO - Physical Ticketing Office in NYC is Closed (Jun 2018)

Old Jun 6, 18, 10:58 am
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PSA: AA CTO - Physical Ticketing Office in NYC is Closed (Jun 2018)

I just went to the NYC physical ticketing office to redeem a paper voucher for a ticket and found out that it's now permanently closed. Not sure how many other people relied on that office over the years, but I thought I'd post it on here as a Public Service Announcement of sorts.
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Old Jun 6, 18, 12:13 pm
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Originally Posted by donotblink View Post
I just went to the NYC physical ticketing office to redeem a paper voucher for a ticket and found out that it's now permanently closed. Not sure how many other people relied on that office over the years, but I thought I'd post it on here as a Public Service Announcement of sorts.
Was this the one in the Waldorf Astoria or the one up Broadway just north of Columbus Circle?
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Old Jun 6, 18, 12:23 pm
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Originally Posted by george 3 View Post
Was this the one in the Waldorf Astoria or the one up Broadway just north of Columbus Circle?
You mean the on Lex near 39th?
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Old Jun 6, 18, 12:29 pm
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Originally Posted by elkue View Post
You mean the on Lex near 39th?
I was referencing Lex/39. Incidentally, the Waldorf Astoria is temporarily closed for renovations.
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Old Jun 6, 18, 12:29 pm
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Originally Posted by elkue View Post
You mean the on Lex near 39th?
thats the only one I knew of.....it was across the street from AA’s former corporate sales office (before they moved to the joint oneworld office on Park Ave)
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Old Jun 6, 18, 12:32 pm
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Looks like 360 Lexington -- https://goo.gl/maps/pDLTD2w6tRv
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Old Jun 6, 18, 12:55 pm
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Sad! I always liked this office - quite old fashioned. Though I must admit, the agent who typically worked there was never a model of friendliness or helpfulness. The last time I visited with a ticketing issue, she simply called the EXP desk and handed me the phone.
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Old Jun 6, 18, 1:08 pm
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Originally Posted by AAEmpireState View Post
Sad! I always liked this office - quite old fashioned. Though I must admit, the agent who typically worked there was never a model of friendliness or helpfulness. The last time I visited with a ticketing issue, she simply called the EXP desk and handed me the phone.
Really? They were always super nice to me. But then again, all they did for me for the most part was process vouchers.
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Old Jun 6, 18, 1:28 pm
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Interestingly, the only remaining domestic CTOs (City Ticket Offices) are located in South Florida.
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Old Jun 6, 18, 1:43 pm
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Originally Posted by ESpen36 View Post
Interestingly, the only remaining domestic CTOs (City Ticket Offices) are located in South Florida.
Not really surprising given the average age down there.
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Old Jun 6, 18, 2:10 pm
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Originally Posted by ESpen36 View Post
Interestingly, the only remaining domestic CTOs (City Ticket Offices) are located in South Florida.
It's where RM stashes all of the award sAAver inventory
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Old Jun 6, 18, 10:13 pm
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That's sad. I loved staring at the flight board that they had it down there.
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Old Jun 7, 18, 6:07 am
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Originally Posted by AAEmpireState View Post
Sad! I always liked this office - quite old fashioned. Though I must admit, the agent who typically worked there was never a model of friendliness or helpfulness. The last time I visited with a ticketing issue, she simply called the EXP desk and handed me the phone.
This is identical to my experience also.
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Old Jun 7, 18, 6:46 am
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I didn't know the airlines had those anymore. Last time I went to a ticket office was in the '90s when I had to redeem some United class-action lawsuit vouchers for a family trip.
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Old Jun 7, 18, 7:10 am
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Originally Posted by OTD View Post
I didn't know the airlines had those anymore. Last time I went to a ticket office was in the '90s when I had to redeem some United class-action lawsuit vouchers for a family trip.



Disappearing in the US for the mainline US carriers. I believe United still has a desk at Penn Station. Some of the essential air service carriers have ones in small towns. Foreign carrier offices still common in NYC for unbanked / low credit immigrants.

Last time I went to one was probably 2008. United gave me a paper voucher that had to be redeemed in person or an airport. Even in 2006, it seemed incredibly outdated.

I also had to wait behind an elderly guy at MSP buying a ticket in person last year when trying to check in. It was a painful 20 minutes. Like watching a person go through the inside of your mind when you search online “what if I left Tuesday… does that change the price? OK what if I came back the next week?”
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