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Taking Advantage of an AA Error?

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Old Mar 5, 2018 | 1:21 pm
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Taking Advantage of an AA Error?

My partner and I separately booked the same round-trip flights directly via the American Airlines website. When we booked, both the departing and return flights had a layover in an international city, with Cathay Pacific flights between the layover city and our final destination.

A couple weeks after booking, we noticed on the AA site that our Round Trip itinerary is now listed as Multiple Destination, the second leg of our departing trip (a Cathay Pacific flight) having disappeared from both of our reservations, so it appears that our departing flight is just a non-stop to the layover city.

The thing is, this error actually works out really well for us, as we want to spend time in the city where our layover is anyways. However, were concerned that because this is on a departing leg, if the error is somehow resolved, American will cancel our return flights.

We printed new receipts/updated email confirmations showing this new multiple destination itinerary, but were unsure if theyll hold up.

Anyone experience anything similar? Worth risking it?
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Old Mar 5, 2018 | 1:34 pm
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No not worth risking it. I'd phone up and get AA to investigate / resolve.

You are right to be concerned that if you fail to take the Cathay flights that AA could indeed cancel the rest of your flights.

If you go to the Cathay website and put your name / bookign ref into their equivalent of manage bookings / trips you will more than likely find the 'missing' reservation.

I've had similar issues with a mixed AA/BA booking booked via AA website. In my BA manage bookings two AA operated internal flights are 'missing' but they are there when I check the AA website.
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Old Mar 5, 2018 | 1:36 pm
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Welcome to FkyerTalk.

Perhaps if you share the routing and connection times, we could be of assistance. Without those wed be shooting in the dark.
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Old Mar 5, 2018 | 1:40 pm
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Originally Posted by flyhannah
My partner and I separately booked the same round-trip flights directly via the American Airlines website. When we booked, both the departing and return flights had a layover in an international city, with Cathay Pacific flights between the layover city and our final destination.

A couple weeks after booking, we noticed on the AA site that our Round Trip itinerary is now listed as Multiple Destination, the second leg of our departing trip (a Cathay Pacific flight) having disappeared from both of our reservations, so it appears that our departing flight is just a non-stop to the layover city.

The thing is, this error actually works out really well for us, as we want to spend time in the city where our layover is anyways. However, were concerned that because this is on a departing leg, if the error is somehow resolved, American will cancel our return flights.

We printed new receipts/updated email confirmations showing this new multiple destination itinerary, but were unsure if theyll hold up.

Anyone experience anything similar? Worth risking it?
I think there is a risk here of losing your return trip if you fail to show up for that outbound segment.

Have you looked at your booking on the CX website?
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Old Mar 5, 2018 | 1:46 pm
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I appreciate the response! I've tried searching for it on the Cathay site, but don't have the e-ticket number or booking reference (only my AA record locator, which doesn't appear to work).
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Old Mar 5, 2018 | 1:52 pm
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Originally Posted by flyhannah
I appreciate the response! I've tried searching for it on the Cathay site, but don't have the e-ticket number or booking reference (only my AA record locator, which doesn't appear to work).
Just phone Cathay Pacific and give the agent the flight number and see whether the booking can be found

Has the booking actually been ticketed?
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Old Mar 5, 2018 | 2:11 pm
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The status is showing up as "ticketed" on my American Airlines confirmation/receipt, but I'm unable to find the Cathay ticket number. I'm currently on hold with Cathay customer service though, appreciate the suggestion!
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Old Mar 5, 2018 | 2:13 pm
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There are all kinds of possibilities here, not the least of which is that the CX flight has been cancelled and that you will, at some point, be rerouted to your final destination. Without the exact details, it's hard to provide any thoughts.

But, if that CX flight operates or you are rebooked and no show, your return will be cancelled.
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Old Mar 5, 2018 | 2:51 pm
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Originally Posted by Dave Noble
Just phone Cathay Pacific and give the agent the flight number and see whether the booking can be found

Has the booking actually been ticketed?
Good advice. And alternative is to phone AA and get the CX Record Locator.
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Old Mar 5, 2018 | 3:00 pm
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Originally Posted by flyhannah
I appreciate the response! I've tried searching for it on the Cathay site, but don't have the e-ticket number or booking reference (only my AA record locator, which doesn't appear to work).
Call AA or CX and ask for the CX booking number
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Old Mar 5, 2018 | 3:52 pm
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Originally Posted by flyhannah
The status is showing up as "ticketed" on my American Airlines confirmation/receipt, but I'm unable to find the Cathay ticket number. I'm currently on hold with Cathay customer service though, appreciate the suggestion!
If you're on Twitter, send a DM to AA and they'll send it to you. They've replied to me within 5 minutes, usually less.
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Old Mar 5, 2018 | 4:13 pm
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I would still call and confirm. Maybe just ask to confirm it all looks good without going into all the details at first.

I have had a case where I made a change to the flight. Website showed the change but apparently the old flight was still associated to my ticket somewhere. So when I no-showed for the original flight (since the change was to be a few days later) it cancelled my entire return. Better to get it solid now than deal with it when traveling, IMO.
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Old Mar 5, 2018 | 4:40 pm
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I have a feeling AA will fix your reservation, and if you intentionally miss your connecting flight outbound, the rest of your itinerary will be cancelled. Best to get a hold of the airline now and get it squared away.

For similar, search "hidden city". This is an intentional way of procuring a cheaper fare by booking AAA-BBB-CCC when your actual destination is BBB, then just intentionally missing the second flight. In short, it doesn't work on the outbound of a round trip, and also doesn't work if you have checked bags.
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Old Mar 5, 2018 | 5:47 pm
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AA and CX can definitely backtrack the logs and the previous eTicket versions. It is not going to fly because when you have the first ticket number, it is under the assumption you know what flights you are going to take.

You should call AA to confirm. Unfortunately, I doubt they are going to give you a break. They are probably going to re-sync the ticket and get all the segments back in and reissue it.
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Old Mar 5, 2018 | 6:14 pm
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I've had this happen to me once when making a change to a reservation that involved Cathay. Cathay rejected AA's request, and the ticket stayed in limbo until I called to get it squared out.

if I were you, I'd call and make sure the ticket is OK, or you may get an unpleasant surprise when you get to the airport.
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