Are "Compliments" responded to?
Jul 5, 2017 | 10:43 am
#1
Original Poster
Join Date: Jun 2011
Programs: United Premier Platinum
Posts: 696
Are "Compliments" responded to?
Just submitted a mixed compliment/complaint (broken IFE that couldn't be fixed, but excellent efforts from the flight attendants) under the "Compliments" section.
Does anyone know if Compliments are read and (if necessary/requested) responded to in the same way that Complaints are?
I thought compliment best matched the spirit of my note, but at the same time I was very clear in the note about asking for compensation.
Does anyone know if Compliments are read and (if necessary/requested) responded to in the same way that Complaints are?
I thought compliment best matched the spirit of my note, but at the same time I was very clear in the note about asking for compensation.
Jul 5, 2017 | 10:52 am
#2
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT EXP; HH LT Diamond, Matre-plongeur des Muccis
Posts: 62,948
Just submitted a mixed compliment/complaint (broken IFE that couldn't be fixed, but excellent efforts from the flight attendants) under the "Compliments" section.
Does anyone know if Compliments are read and (if necessary/requested) responded to in the same way that Complaints are?
I thought compliment best matched the spirit of my note, but at the same time I was very clear in the note about asking for compensation.
Does anyone know if Compliments are read and (if necessary/requested) responded to in the same way that Complaints are?
I thought compliment best matched the spirit of my note, but at the same time I was very clear in the note about asking for compensation.
Jul 5, 2017 | 11:18 am
#3
Join Date: Aug 2011
Programs: AA EXP, Amex Plt, AA AC
Posts: 174
Absolutely they are responded to. I've sent in compliments many, many times. I'd like to think they probably keep a record of all my complaining so the compliment would offset those so they see I'm not just a crybaby. Not sure if they do that though. I've had some amazing service at AZO and they were pretty quick with a nice thank you letter that didn't seem like a form letter.
Jul 5, 2017 | 11:24 am
#4
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT EXP; HH LT Diamond, Matre-plongeur des Muccis
Posts: 62,948
Absolutely they are responded to. I've sent in compliments many, many times. I'd like to think they probably keep a record of all my complaining so the compliment would offset those so they see I'm not just a crybaby. Not sure if they do that though. I've had some amazing service at AZO and they were pretty quick with a nice thank you letter that didn't seem like a form letter.
Jul 5, 2017 | 11:28 am
#5
Join Date: Aug 2011
Programs: AA EXP, Amex Plt, AA AC
Posts: 174
I've complimented and complained in the same letter to AA a few times. Nothing was amis in my compensation. I figure they'd like to know that the desk did everything in their power to make it right but didn't have the ability.
Over the (over 60 flying AA) years, I have as well - but the issue as I see it is including a compliment as part of a complaint requesting compensation is more likely to get an agent in a hurry to dispose of such a communication who will process a compensation request and move on.
Jul 5, 2017 | 1:28 pm
#6
Join Date: Nov 2010
Programs: AA EXP (owe), BA Silver (ows), AB Silver (owr), WN A+/CP, IHG Spire AMB, Avis First
Posts: 1,426
Just submitted a mixed compliment/complaint (broken IFE that couldn't be fixed, but excellent efforts from the flight attendants) under the "Compliments" section.
Does anyone know if Compliments are read and (if necessary/requested) responded to in the same way that Complaints are?
I thought compliment best matched the spirit of my note, but at the same time I was very clear in the note about asking for compensation.
Does anyone know if Compliments are read and (if necessary/requested) responded to in the same way that Complaints are?
I thought compliment best matched the spirit of my note, but at the same time I was very clear in the note about asking for compensation.
Jul 5, 2017 | 7:10 pm
#7
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 34,039
This was in the days of the brilliant SJC AC.
Cheers.