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Thread: Are "Compliments" responded to?
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Old Jul 5, 2017 | 11:24 am
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JDiver
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Originally Posted by 50ae
Absolutely they are responded to. I've sent in compliments many, many times. I'd like to think they probably keep a record of all my complaining so the compliment would offset those so they see I'm not just a crybaby. Not sure if they do that though. I've had some amazing service at AZO and they were pretty quick with a nice thank you letter that didn't seem like a form letter.
Over the (over 60 flying AA) years, I have as well - but the issue as I see it is including a compliment as part of a complaint requesting compensation is more likely to get an agent in a hurry to dispose of such a communication who will process a compensation request and move on.
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