FlyerTalk Forums - View Single Post - Are "Compliments" responded to?

Jul 5, 2017 | 1:28 pm

#6

no2chem

Join Date: Nov 2010

Programs: AA EXP (owe), BA Silver (ows), AB Silver (owr), WN A+/CP, IHG Spire AMB, Avis First

Posts: 1,426

Quote:

Originally Posted by mcrw00

Just submitted a mixed compliment/complaint (broken IFE that couldn't be fixed, but excellent efforts from the flight attendants) under the "Compliments" section.

Does anyone know if Compliments are read and (if necessary/requested) responded to in the same way that Complaints are?

I thought compliment best matched the spirit of my note, but at the same time I was very clear in the note about asking for compensation.

I've sent compliments over the years mainly relating to ACs and have received a personal response from the person I've complimented in the past.

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