wrp96

Yes it's annoying that AA's online/in app options crap out frequently. Calling or Tweeting are many times your only options to get reaccommodated in situations like this.

Once he was rebooked to a connecting itinerary, he was then caught by AA's rule that you can only standby/SDC on the same routing. So a one-stop through SDF can't become a non-stop or even a one-stop through CLT instead. Again a failure of AA's rules.

JetAirways77W

This is decidedly a HUCA game. Today's travel waiver let the AAngel I got on the line reroute me from a connecting BOS-JFK-SFO (with the second segment an in-app-upgrade to business) to BOS-SFO, B6 633 in Mint. Incredible service from AA but it did take a 3 hour callback. The app didn't really let me do much of anything despite the waiver.

Now the real hurdle will be trying to collect ORC from Alaska to get EQMs after the fact, but that's not a today problem.

chicago747

100% agree with HUCA. The issue is getting thru. I'm a bond trader so was up at 4am cst and saw the cancellation pretty much real time. We're both only gold...him plat in another 5k LP. I jumped on phone and chat at 405am. Chat picked up after 30m but most everything was gone. I found multiple better options here or there....but I had disconnected already and the app is borderline useless.

He tried several AC agents and they absolutely didn't care. The type where you ask them for a flight, they say no availability, you show them EF, then they magically find it because it just became available. He's traveled with me enough to know some employees just suck. But it shouldn't be that hard. My 405am phone call, which I had in my earbuds, was a answered 728am. 3+ hours. I had to hang up as the NFP report came out 60 seconds later...and when I called back it was 3h.

If a seasoned traveller who catches a cxld flight before everyone is awake...and still can't get a good re-accommodation...what hope does a normal person have.

Partner just landed at ORD at 636pm. Could be worse...and would have been if we weren't proactive. But moral of my long rant is AA needs to fix their f'n app. We should be able to help ourselves during IRROPs.

My partner's at 50k loyalty points with 15k pending and says he's switching to UA...because the app is better. Anyone who plays both sides have any thoughts on the UA app vs AA during IRROPS?

Uzzar

Right now as an EXP the IRROPS are becoming worse and worse on AA . I don't see how any other airline could be treating their customers worse than AA at this point, and that includes the ultra-low carriers.

EXP100

AA is no longer an airline. It's a credit card mill that prospects for applicants by flying planes.

Antarius

Its telling that their eshopping portal is much faster and easier to use than their app and website.

enviroian

Unfortunately nowadays it's HUWA (hang up wait again)

WeekendTraveler

If you are rerouted to or via another airport, you cannot go standby for the original itinerary unless you want to cancel the rerouted one.

Apply online for a refund for the downgrade. It’s usually a refund of about $30.

Been there.

JetAirways77W

Annoyingly, it seems that Alaska doesn't have access to priority lines for AA. The first thing I tried was calling the Alaska MVP Gold line (picked up in <10 mins) and asked them to connect me to AA, as some on this forum advise those with other Oneworld status but that redirect timed out as they were only given the main line and no priority.

To make matters worse, even the AA priority lines don't help. I tried using my dad's (AA Plat) phone to call in and I was quoted the same hold time as when I called in from my phone without AA status.

JetAirways77W

Exactly my experience. I got lucky with the person I got on the phone after 2x chat encounters and 1x phone in the previous 12 hours, but even still I had to tell her I found Mint avail on EF and only then was she able to rebook me. She seemed to be trying but not finding anything before I told her about the JBU routing.

TravelerMSY

There’s some weird scenario in which seats on a flight are available for sale in the GDS or AA.com, but aren’t available to agents for rebooking for irrops. Never been able to figure it out. Maybe oversale vs. actual?

asnovici

Can’t login into the app. Keeps saying incorrect password. Changed the password. Can’t log8n with the new password on the app but the website login works fine.

What does one do in this case? I’m on that app a lot.

murphyj321

I am also unable to login via the IOS app-- it says the password is wrong. The same password works via the website. I tried changing the password via the website but am still locked out of the app.

asnovici

First post since joining in 2015! Welcome!

Same exact experience. Twitted to them and they said they are aware and login later. Meaning no time frame for the fix from IT.

vasantn

I frequently book tickets for family members and friends while logged into my account. Here's a glitch that I've been experiencing recently (happened on 3 separate occasions):

1. I select an itinerary.
2. I edit the pax information since it's pre-populated with my information.
3. I try to continue but get a bunch of red text and error messages.
4. I see that the lap child section has opened up and is now populated with my name and information!!!
5. I need to delete all the information from the lap child section before I can continue.

Has anyone else experienced this strangeness?