Jun 18, 2016, 2:27 pm
Last edit by: Prospero
oneworld announces alliance airlines no longer required to honor missed connections or interline baggage for those on separate PNRs
NOTE: See AA Protection on separate oneworld tickets / PNR
AA policy: “Through Checked Baggage Policy – Separate Tickets“ - see PDF available attached to post #1.
Background:
oneworld airlines are not required to provide connecting passenger protection of through checked baggage to passengers on separate PNRs; individual airlines may still choose to do so, but it is not required. AA, BA, QF (9/2016) have modified their policies regarding connection protection and baggage through checking of passengers flying on separate PNRs. Read on. (Yes, it means on separate PNRs AA won't even through check on AA to AA - link to ODF.))
Qatar Airways / QR has verified as of 1 March 2017 they will interline baggage on separate PNRs. They must be the first airline (not one honoring the original oneworld policy) one checks in with, and the connection must meet MCT (usually two hours). See more in post quoted below, and link to Australian Business Traveller article. (26 Feb 2017)
MH / Malaysia Airlines STILL HONOR connection protection and through checking / interlining on separate PNRs.
Cathay Pacific and Cathay Dragon reversed their policy and through check baggage on separate PNRs as of 1 Jan 2017. See post #1.
JL / Japan Airlines began through checking to oneworld partners again in Oct 2016.
Qatar Airways will through check baggage to oneworld partners if it’s the trip origin airline.
See Wikipost for this thread in oneworld forum for the list of oneworld airlines and known through checking policies.
Link to American Airlines' policy on through checking baggage as of 1 Sep 2016. Notice that different protocols are followed in IROPS / OSO conditions.
As well, “if you book an award ticket and a paid ticket at the same time, there are mixed reports here of well trained agents being able to combine these into a single PNR at the time of booking, which enables bags to be through checked. But this takes a good agent, probably several HUCAs, and can only be done at the time of booking. “ - JJeffrey
When issuing separate tickets it is important your customer be informed that American is unable to ‘through-check' bags with 2 separate tickets (PNRs) if they are traveling on American and non-oneworld carriers. This will result in an airport check-in representative collecting the required baggage fees based on each airline's established policies.
Please advise the customer to allow additional time to claim their baggage, present the required travel documents to enter the country, if relevant, and meet check-in requirements for the connecting flight. The Minimum Connecting Time (MCT) will usually not be sufficient when the customer has separate tickets issued for each airline.
Link
(One PNR can be comprised of several tickets - up to 16, if memory serves.)
Those also announcing they will NOT HONOR connection protection and through checking / interlining on separate PNRs, even on oneworld airline partners. (AA still honors connection protection if your next flight is on AA.)
E.g. CX new policy in line with above:
NOTE: CX will still offer protection and baggage interlining between Cathay Pacific and Cathay Dragon.
Link to update of Aus BT article with airline announcements of their positions
On FT: oneworld no longer interlining between separate tickets / PNRs?
On FT: BA no longer interlining baggage with separate tickets
On FT: CX will not interline to other oneworld airlines if travelling on separate PNRs
On FT: JAL will continue to interline to other oneworld carriers on separate PNRs (4 Oct 2016)
On FT: Qantas - no checking of luggage separate itineraries from 1 Sep (2016) [some exceptions]
Archived previous thread: ARCHIVE: Change to through-checking Oct 2014 (interlining) baggage on separate tickets
Updated 26 Feb 2017 - JDiver
NOTE: See AA Protection on separate oneworld tickets / PNR
AA policy: “Through Checked Baggage Policy – Separate Tickets“ - see PDF available attached to post #1.
Background:
Originally Posted by OAG
According to OAG’s most recent report, “Self-Connection: The Rise and Roadblocks of a Growing Travel Booking Strategy,” 40 percent of U.S. travellers are bypassing typical booking practices, such as through an airline, travel agency or OTA, and are beginning to self-connect when they travel.
Self-connecting passengers are defined as those that book separate tickets to fly from City A to City C, via City B.
Already popular in Europe, self-connecting is beginning to increase in popularity in the U.S. market as passengers look to save money. Passengers can mix and match airlines in order to score the best deal or connect through a city they would like to visit on the way to their final destination. But what are some of the roadblocks and challenges to successfully self-connect, and how can airlines or airports make this process easier?
According to OAG’s most recent report, “Self-Connection: The Rise and Roadblocks of a Growing Travel Booking Strategy,” 40 percent of U.S. travellers are bypassing typical booking practices, such as through an airline, travel agency or OTA, and are beginning to self-connect when they travel.
Self-connecting passengers are defined as those that book separate tickets to fly from City A to City C, via City B.
Already popular in Europe, self-connecting is beginning to increase in popularity in the U.S. market as passengers look to save money. Passengers can mix and match airlines in order to score the best deal or connect through a city they would like to visit on the way to their final destination. But what are some of the roadblocks and challenges to successfully self-connect, and how can airlines or airports make this process easier?
Qatar Airways / QR has verified as of 1 March 2017 they will interline baggage on separate PNRs. They must be the first airline (not one honoring the original oneworld policy) one checks in with, and the connection must meet MCT (usually two hours). See more in post quoted below, and link to Australian Business Traveller article. (26 Feb 2017)
MH / Malaysia Airlines STILL HONOR connection protection and through checking / interlining on separate PNRs.
Cathay Pacific and Cathay Dragon reversed their policy and through check baggage on separate PNRs as of 1 Jan 2017. See post #1.
JL / Japan Airlines began through checking to oneworld partners again in Oct 2016.
Qatar Airways will through check baggage to oneworld partners if it’s the trip origin airline.
See Wikipost for this thread in oneworld forum for the list of oneworld airlines and known through checking policies.
Link to American Airlines' policy on through checking baggage as of 1 Sep 2016. Notice that different protocols are followed in IROPS / OSO conditions.
As well, “if you book an award ticket and a paid ticket at the same time, there are mixed reports here of well trained agents being able to combine these into a single PNR at the time of booking, which enables bags to be through checked. But this takes a good agent, probably several HUCAs, and can only be done at the time of booking. “ - JJeffrey
Code:
Through Checked Baggage Policy (AA, 1 Sep 2016) (link to PDF) To align American Airlines (AA) with our oneworld partners and to reduce baggage mishandlings, we will now only through check customers and baggage when all the tickets are in the same PNR. Through check-in will be honored between the following carriers only:
- Code:
American Airlines and American Eagle
- Code:
oneworld airlines and affiliates
Code:
What if I have separate tickets in the same PNR for itineraries with
American to a non-oneworld carrier?
"Our policy on American to non-oneworld airline tickets has not changed.
We will not through check customers or bags even if the tickets are in
the same PNR."
What would be the bag charges if the customer holds separate tickets
in separate PNRs?
American will not through check a customer’s bag, regardless if it is
a oneworld carrier. The customer will need to collect their bag at
the final destination on the AA ticket. They will pay for the bag on the
second ticket when they recheck it. This may involve exiting the secure
area, then claiming and re-checking the bags. The Minimum Connecting
Time (MCT) will usually not be sufficient when the customer has separate
tickets issued for each airline.
International flights on separate PNRs (or to non-oneworld carriers) will usually require claiming bags, clearing customs and rechecking bags on another carrier to be continued to their next destination.
What will customers be charged if we can through check the bag?
The charges would depend on what tickets the customer holds in the same PNR.
Do Alaska and our other codeshare/interline partners count as affiliate airlines?
No, the oneworld affiliate airlines are generally the regional partners of the other oneworld carriers. If a customer held an AS ticket and an AA ticket in the same PNR we would not through check the bag. They would need to reclaim then recheck their bag with AS.
Please advise the customer to allow additional time to claim their baggage, present the required travel documents to enter the country, if relevant, and meet check-in requirements for the connecting flight. The Minimum Connecting Time (MCT) will usually not be sufficient when the customer has separate tickets issued for each airline.
Link
(One PNR can be comprised of several tickets - up to 16, if memory serves.)
Australian Business Traveller (in part): “Despite the two airlines' (AA and QF) joint venture across the Pacific, check-in staff are no longer obliged to tag your baggage through to your final destination from September 1 2016 if your flights are booked separately (separate ONRs) rather than under the one reservation.”
Instead, those bags will only be tagged as far as the destination shown on each individual booking – not where you’re actually headed at the end of the trip. Both Qantas and American Airlines have confirmed the new arrangements to Australian Business Traveller.
Instead, those bags will only be tagged as far as the destination shown on each individual booking – not where you’re actually headed at the end of the trip. Both Qantas and American Airlines have confirmed the new arrangements to Australian Business Traveller.
E.g. CX new policy in line with above:
"+ oneworld Ticketing and Disruption Policy 01 Jun 2016
Separate Ticket Policy - Revised Through Check in Handling
With effect from 01 Jun 2016, all oneworld carriers have agreed that through* check-in will apply ONLY to passengers travelling on an oneworld itinerary ticketed on a single ticket or where segments are ticketed separately but in the same PNR.
*=Through services are defined as the customer and their baggage being through checked to their final destinations.
To align with the change, disruption policy will also be revised to exclude protection for passengers holding separate tickets that is not booked under the same PNR."
Separate Ticket Policy - Revised Through Check in Handling
With effect from 01 Jun 2016, all oneworld carriers have agreed that through* check-in will apply ONLY to passengers travelling on an oneworld itinerary ticketed on a single ticket or where segments are ticketed separately but in the same PNR.
*=Through services are defined as the customer and their baggage being through checked to their final destinations.
To align with the change, disruption policy will also be revised to exclude protection for passengers holding separate tickets that is not booked under the same PNR."
Oneworld (sic) communications chief Michael Blunt tells Australian Business Traveller that “individual member airlines are free to offer service above and beyond the (Oneworld) alliance minimum standard if they so choose, so some may continue to offer through check-in for customers travelling on separate bookings.”
"All our member airlines will be delighted to continue to check them and their baggage through to any of the 1,000 plus destinations on the alliance network, on multiple sectors,” Blunt says, “provided the itinerary is all on one booking so we are aware of where they and their baggage want to end up and we can plan accordingly and ensure the best possible customer service delivery throughout the journey.”
M. Blunt, as quoted in Australian Business Traveller
"All our member airlines will be delighted to continue to check them and their baggage through to any of the 1,000 plus destinations on the alliance network, on multiple sectors,” Blunt says, “provided the itinerary is all on one booking so we are aware of where they and their baggage want to end up and we can plan accordingly and ensure the best possible customer service delivery throughout the journey.”
M. Blunt, as quoted in Australian Business Traveller
Gary Leff, View from the Wing, 16 Aug 2016: reached out to American and learned this new policy goes into effect September 1 although I’m not sure how they can retroactively apply it to tickets purchased before the new policy was implemented.
There’s one small saving grace. Customers traveling on separate tickets where one segment is an award ticket and another has been purchased can through-check bags. Travel must be on American or oneworld partners, and not on partners outside the oneworld alliance (like Etihad or Air Tahiti Nui). Tickets much be in the same reservation. Link
There’s one small saving grace. Customers traveling on separate tickets where one segment is an award ticket and another has been purchased can through-check bags. Travel must be on American or oneworld partners, and not on partners outside the oneworld alliance (like Etihad or Air Tahiti Nui). Tickets much be in the same reservation. Link
"
As of June 1, 2016, the oneworld alliance has eliminated these benefits for passengers booked on separate tickets. Oneworld carriers no longer have to check your bags through to other oneworld carriers if booked on a separate ticket, and no longer have to protect you in the event of a misconnect when on separate tickets."
Link to full article in Boarding Area
- If you’re booked on two separate PNRs on oneworld carriers, you’ve previously been able to check your bags through to your final destination
- If you’re booked on two separate tickets on oneworld carriers, you’ve been protected in the event of a misconnect or cancelation
As of June 1, 2016, the oneworld alliance has eliminated these benefits for passengers booked on separate tickets. Oneworld carriers no longer have to check your bags through to other oneworld carriers if booked on a separate ticket, and no longer have to protect you in the event of a misconnect when on separate tickets."
Link to full article in Boarding Area
"In a move which could cause connection chaos for many travellers, airlines belonging to the Oneworld (sic) alliance ... are no longer required to check passengers and their baggage through to their final destination on some connecting flights.
"The new scheme, which came into effect from June 1st (2016), impacts passengers whose journey involves flights on more than one airline where their travel encompasses more than one booking, rather than all flights being listed under a single booking reference. "
But, good news for those flying Qatar Airways:
Link to full article on Australian Business Traveller
"The new scheme, which came into effect from June 1st (2016), impacts passengers whose journey involves flights on more than one airline where their travel encompasses more than one booking, rather than all flights being listed under a single booking reference. "
But, good news for those flying Qatar Airways:
Important change! Qatar Airways has announced they will no longer adhere to oneworld's draconian baggage transfer policy when flights are booked on separate PNRs.
As long as MCT / minimum connection times are met, QR will interline baggage on separate oneworld PNRs as of 1 March 2017.
Australian Business Traveller found the change in the QR ground services manual issued 23 Feb 2017, verified by a QR spokesperson.
NOTE: If one is beginning travel with a one world airline adhering to the oneworld policy and continuing on Qatar, one flying on separate PNRs is still going to have to collect baggage and recheck with QR.
E.g. SFO-LAX on AA, LAX-DOH-CMB on QR, two PNRs - the first sector on AA, remainder on QR, AA will not respect QR ground handling rules so one will have to recover baggage at LAX and transfer it to the QR checkin counter.
(Added to Wikipost 26 Feb 2017)
As long as MCT / minimum connection times are met, QR will interline baggage on separate oneworld PNRs as of 1 March 2017.
Australian Business Traveller found the change in the QR ground services manual issued 23 Feb 2017, verified by a QR spokesperson.
NOTE: If one is beginning travel with a one world airline adhering to the oneworld policy and continuing on Qatar, one flying on separate PNRs is still going to have to collect baggage and recheck with QR.
E.g. SFO-LAX on AA, LAX-DOH-CMB on QR, two PNRs - the first sector on AA, remainder on QR, AA will not respect QR ground handling rules so one will have to recover baggage at LAX and transfer it to the QR checkin counter.
(Added to Wikipost 26 Feb 2017)
Link to full article on Australian Business Traveller
On FT: oneworld no longer interlining between separate tickets / PNRs?
On FT: BA no longer interlining baggage with separate tickets
On FT: CX will not interline to other oneworld airlines if travelling on separate PNRs
On FT: JAL will continue to interline to other oneworld carriers on separate PNRs (4 Oct 2016)
On FT: Qantas - no checking of luggage separate itineraries from 1 Sep (2016) [some exceptions]
Archived previous thread: ARCHIVE: Change to through-checking Oct 2014 (interlining) baggage on separate tickets
Updated 26 Feb 2017 - JDiver
Separate ticketing / PNR: AA, oneworld, through baggage & protection issues > 2016
Dec 15, 2018, 4:09 pm
#796
Join Date: Feb 2013
Programs: BA GGL, Matmid Gold, TAP Air S* Gold, Hertz President's Circle
Posts: 160
Arriving to JFK on BA. separate AA Domestic Tix. Baggage Q?
If I'm arriving with British airways from London and then after a 4+ hour layover I continue on with American airlines on a separate ticket, can I use the baggage recheck station or do I have to manually drag my luggage to the AA terminal?
thank you!
thank you!
Dec 16, 2018, 2:27 am
#797
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,691
I believe you can only use the recheck facility if your luggage is tagged to the final destination. They just accept bags there but can't actually check them in. If your bags are tagged to JFK, I'm afraid, you'll need to take them to T8 and check them in with AA.
Dec 16, 2018, 5:23 am
#798
Join Date: Aug 2011
Location: MIA, VIE and DPS
Programs: DL Plat 1MM, AA EXP 3MM, SQ Krisflyer Gold, UA Silver, Marriott LTT, HH Gold
Posts: 1,132
While this might very well be different in JFK, I "added" a bag in LAX this year coming from a CX flight connecting to a AA flight (my wife had bought some cosmetics and stuff on the flight that were not TSA friendly), they were able to print a luggage tag for the extra bag; I don't think they had the little orange priority thingies - but I was able to add a bag. In any case, you would want to be checked in for the 2nd flight - unless you can get the bags checked through in the first place. And while both BA and AA claim they don't do that - I have yet to experience them ultimately refusing it. Once or twice I had to ask a supervisor to please do it - and most the time they simply do it. I understand LHR is probably the most difficult airport for this, but if you originate somewhere else, it's probably a non-issue
Dec 16, 2018, 8:22 am
#799
Join Date: Feb 2013
Location: Beantown! (BOS)
Programs: AA PtPro (2 MM); Hilton Diamond; Hertz President Cr; DL SkyMiles; UA MileagePlus
Posts: 3,438
My experience of arriving at Terminal 1 at JFK on JL and had connection on AA flight out of Terminal 8. It seemed like connection counter at Terminal 1 could only accept baggage if baggage was already tagged to the connecting flight. Connection counter at Terminal 1 was not staffed by an airline representative but by a contract employee who was handling all connections. Looked like could not look up your connection reservation, could not print out luggage tag, hence looked like connecting baggage was accepted only if your baggage was already tagged to your connecting flights.
Dec 21, 2018, 5:54 pm
#801
Join Date: Apr 2012
Location: STL
Programs: AA Lifetime Platinum
Posts: 504
Dec 22, 2018, 8:01 am
#802
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,123
I believe the "baggage drop" for AA at T5 is actually a full service counter. And they can accept bags for flights as well as issue boarding passes. As is also true for UA at T5.
Jan 6, 2019, 7:03 am
#803
Join Date: Dec 2011
Programs: AA EXP
Posts: 317
I'm traveling on separate PNRs LAX-LHR and then a last minute decision LHR-EDI. I know I have to collect bags, but can I recheck at terminal 3in LHR where AA comes in? If not, how do I get to terminal 5 since I could no longer be airside?
Thanks!
Thanks!
Jan 6, 2019, 7:38 am
#804
Moderator: American AAdvantage
Original Poster
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Jan 6, 2019, 5:40 pm
#805
Join Date: Nov 2010
Programs: AA EXP (owe), BA Silver (ows), AB Silver (owr), WN A+/CP, IHG Spire AMB, Avis First
Posts: 1,414
Does anyone have any -recent- experiences with separate tickets and misconnects due to IRROPS, with one non-AA (but oneworld) ticket involved?
I have a LAX-SFO (AA) / SFO-HKG (CX) connection, ~1h45, so within MCT of 1h30
According to the thread it seems like AA will still protect with IRROPS, but if the flight is delayed will they:
(1) Move me to LAX-HKG (AA) direct?
(2) Move me to an earlier LAX-SFO on AS/UA/DL metal?
(3) Move me to LAX-SJC (AA)?
I have a LAX-SFO (AA) / SFO-HKG (CX) connection, ~1h45, so within MCT of 1h30
According to the thread it seems like AA will still protect with IRROPS, but if the flight is delayed will they:
(1) Move me to LAX-HKG (AA) direct?
(2) Move me to an earlier LAX-SFO on AS/UA/DL metal?
(3) Move me to LAX-SJC (AA)?
Jan 7, 2019, 6:31 am
#806
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,483
Does anyone have any -recent- experiences with separate tickets and misconnects due to IRROPS, with one non-AA (but oneworld) ticket involved?
I have a LAX-SFO (AA) / SFO-HKG (CX) connection, ~1h45, so within MCT of 1h30
According to the thread it seems like AA will still protect with IRROPS, but if the flight is delayed will they:
(1) Move me to LAX-HKG (AA) direct?
(2) Move me to an earlier LAX-SFO on AS/UA/DL metal?
(3) Move me to LAX-SJC (AA)?
I have a LAX-SFO (AA) / SFO-HKG (CX) connection, ~1h45, so within MCT of 1h30
According to the thread it seems like AA will still protect with IRROPS, but if the flight is delayed will they:
(1) Move me to LAX-HKG (AA) direct?
(2) Move me to an earlier LAX-SFO on AS/UA/DL metal?
(3) Move me to LAX-SJC (AA)?
Jan 7, 2019, 3:26 pm
#807
Join Date: Apr 2011
Location: ACC
Programs: AAdvantage, MIleagePlus, Skywards
Posts: 395
We have the following:
Award travel from GRI-DFW (PNR #1 on AA plate)
Paid business fare from DFW-LHR-ACC (PNR #2 on BA plate)
Will the agent be able to check through all the bags to ACC and equally use the MSC rule for 70lbs/bag allowance?
GRI is an outstation run by a contractor so they might know how to do it, but is it possible and any similar success in mixing and matching things to get bags checked through?
My wife is travelling with our 1.5 year old in tow so she will have her hands full with baby + 4 checked bags, etc.
Award travel from GRI-DFW (PNR #1 on AA plate)
Paid business fare from DFW-LHR-ACC (PNR #2 on BA plate)
Will the agent be able to check through all the bags to ACC and equally use the MSC rule for 70lbs/bag allowance?
GRI is an outstation run by a contractor so they might know how to do it, but is it possible and any similar success in mixing and matching things to get bags checked through?
My wife is travelling with our 1.5 year old in tow so she will have her hands full with baby + 4 checked bags, etc.
Jan 7, 2019, 3:43 pm
#808
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,483
We have the following:
Award travel from GRI-DFW (PNR #1 on AA plate)
Paid business fare from DFW-LHR-ACC (PNR #2 on BA plate)
Will the agent be able to check through all the bags to ACC and equally use the MSC rule for 70lbs/bag allowance?
GRI is an outstation run by a contractor so they might know how to do it, but is it possible and any similar success in mixing and matching things to get bags checked through?
My wife is travelling with our 1.5 year old in tow so she will have her hands full with baby + 4 checked bags, etc.
Award travel from GRI-DFW (PNR #1 on AA plate)
Paid business fare from DFW-LHR-ACC (PNR #2 on BA plate)
Will the agent be able to check through all the bags to ACC and equally use the MSC rule for 70lbs/bag allowance?
GRI is an outstation run by a contractor so they might know how to do it, but is it possible and any similar success in mixing and matching things to get bags checked through?
My wife is travelling with our 1.5 year old in tow so she will have her hands full with baby + 4 checked bags, etc.
Jan 7, 2019, 4:25 pm
#809
Join Date: Nov 2010
Programs: AA EXP (owe), BA Silver (ows), AB Silver (owr), WN A+/CP, IHG Spire AMB, Avis First
Posts: 1,414
These situations are very much YMMV depending on the agent that's helping you, cause of irrops, and what other options are available. So it's impossible to say for sure, but given your flight timing 1 would be most likely, followed by 3 and then 2. Your issue is that with only a 1:45 connection, if your LAX-SFO were to start getting delayed around boarding time, it would be tough to get rebooked on anything else, AA or otherwise, that would get you there in time.
Option 1 would be ideal if the agents offer it, but you're right that I may be screwed over by a delay after the door closes in that case.