Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page >

Separate ticketing / PNR: AA, oneworld, through baggage & protection issues > 2016

Old Jun 18, 2016, 2:27 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Prospero
oneworld announces alliance airlines no longer required to honor missed connections or interline baggage for those on separate PNRs

NOTE: See AA Protection on separate oneworld tickets / PNR

AA policy: Through Checked Baggage Policy Separate Tickets - see PDF available attached to post #1.

Background:
Originally Posted by OAG

According to OAGs most recent report, Self-Connection: The Rise and Roadblocks of a Growing Travel Booking Strategy, 40 percent of U.S. travellers are bypassing typical booking practices, such as through an airline, travel agency or OTA, and are beginning to self-connect when they travel.

Self-connecting passengers are defined as those that book separate tickets to fly from City A to City C, via City B.

Already popular in Europe, self-connecting is beginning to increase in popularity in the U.S. market as passengers look to save money. Passengers can mix and match airlines in order to score the best deal or connect through a city they would like to visit on the way to their final destination. But what are some of the roadblocks and challenges to successfully self-connect, and how can airlines or airports make this process easier?
oneworld airlines are not required to provide connecting passenger protection of through checked baggage to passengers on separate PNRs; individual airlines may still choose to do so, but it is not required. AA, BA, QF (9/2016) have modified their policies regarding connection protection and baggage through checking of passengers flying on separate PNRs. Read on. (Yes, it means on separate PNRs AA won't even through check on AA to AA - link to ODF.))

Qatar Airways / QR has verified as of 1 March 2017 they will interline baggage on separate PNRs. They must be the first airline (not one honoring the original oneworld policy) one checks in with, and the connection must meet MCT (usually two hours). See more in post quoted below, and link to Australian Business Traveller article. (26 Feb 2017)

MH / Malaysia Airlines STILL HONOR connection protection and through checking / interlining on separate PNRs.

Cathay Pacific and Cathay Dragon reversed their policy and through check baggage on separate PNRs as of 1 Jan 2017. See post #1.

JL / Japan Airlines began through checking to oneworld partners again in Oct 2016.

Qatar Airways will through check baggage to oneworld partners if its the trip origin airline.

See Wikipost for this thread in oneworld forum for the list of oneworld airlines and known through checking policies.

Link to American Airlines' policy on through checking baggage as of 1 Sep 2016. Notice that different protocols are followed in IROPS / OSO conditions.

As well, if you book an award ticket and a paid ticket at the same time, there are mixed reports here of well trained agents being able to combine these into a single PNR at the time of booking, which enables bags to be through checked. But this takes a good agent, probably several HUCAs, and can only be done at the time of booking. - JJeffrey

Code:
Through Checked Baggage Policy (AA, 1 Sep 2016) (link to PDF)

To align American Airlines (AA) with our oneworld partners and to reduce
baggage mishandlings, we will now only through check customers and
baggage when all the tickets are in the same PNR.

Through check-in will be honored between the following carriers only:
  • Code:
    American Airlines and American Eagle
    • Code:
       oneworld airlines and affiliates


Code:
What if I have separate tickets in the same PNR for itineraries with
American to a non-oneworld carrier?

"Our policy on American to non-oneworld airline tickets has not changed.
We will not through check customers or bags even if the tickets are in
the same PNR."

What would be the bag charges if the customer holds separate tickets
in separate PNRs?

American will not through check a customers bag, regardless if it is
a oneworld carrier. The customer will need to collect their bag at
the final destination on the AA ticket. They will pay for the bag on the
second ticket when they recheck it. This may involve exiting the secure
area, then claiming and re-checking the bags. The Minimum Connecting
Time (MCT) will usually not be sufficient when the customer has separate
tickets issued for each airline.

International flights on separate PNRs (or to non-oneworld carriers) will usually require claiming bags, clearing customs and rechecking bags on another carrier to be continued to their next destination.

What will customers be charged if we can through check the bag?

The charges would depend on what tickets the customer holds in the same PNR.

Do Alaska and our other codeshare/interline partners count as affiliate airlines?

No, the oneworld affiliate airlines are generally the regional partners of the other oneworld carriers. If a customer held an AS ticket and an AA ticket in the same PNR we would not through check the bag. They would need to reclaim then recheck their bag with AS.
When issuing separate tickets it is important your customer be informed that American is unable to through-check' bags with 2 separate tickets (PNRs) if they are traveling on American and non-oneworld carriers. This will result in an airport check-in representative collecting the required baggage fees based on each airline's established policies.

Please advise the customer to allow additional time to claim their baggage, present the required travel documents to enter the country, if relevant, and meet check-in requirements for the connecting flight. The Minimum Connecting Time (MCT) will usually not be sufficient when the customer has separate tickets issued for each airline.

Link

(One PNR can be comprised of several tickets - up to 16, if memory serves.)

Australian Business Traveller (in part): Despite the two airlines' (AA and QF) joint venture across the Pacific, check-in staff are no longer obliged to tag your baggage through to your final destination from September 1 2016 if your flights are booked separately (separate ONRs) rather than under the one reservation.

Instead, those bags will only be tagged as far as the destination shown on each individual booking not where youre actually headed at the end of the trip. Both Qantas and American Airlines have confirmed the new arrangements to Australian Business Traveller.
Those also announcing they will NOT HONOR connection protection and through checking / interlining on separate PNRs, even on oneworld airline partners. (AA still honors connection protection if your next flight is on AA.)

E.g. CX new policy in line with above:

"+ oneworld Ticketing and Disruption Policy 01 Jun 2016

Separate Ticket Policy - Revised Through Check in Handling

With effect from 01 Jun 2016, all oneworld carriers have agreed that through* check-in will apply ONLY to passengers travelling on an oneworld itinerary ticketed on a single ticket or where segments are ticketed separately but in the same PNR.

*=Through services are defined as the customer and their baggage being through checked to their final destinations.

To align with the change, disruption policy will also be revised to exclude protection for passengers holding separate tickets that is not booked under the same PNR."
NOTE: CX will still offer protection and baggage interlining between Cathay Pacific and Cathay Dragon.

Oneworld (sic) communications chief Michael Blunt tells Australian Business Traveller that individual member airlines are free to offer service above and beyond the (Oneworld) alliance minimum standard if they so choose, so some may continue to offer through check-in for customers travelling on separate bookings.

"All our member airlines will be delighted to continue to check them and their baggage through to any of the 1,000 plus destinations on the alliance network, on multiple sectors, Blunt says, provided the itinerary is all on one booking so we are aware of where they and their baggage want to end up and we can plan accordingly and ensure the best possible customer service delivery throughout the journey.

M. Blunt, as quoted in Australian Business Traveller
Gary Leff, View from the Wing, 16 Aug 2016: reached out to American and learned this new policy goes into effect September 1 although Im not sure how they can retroactively apply it to tickets purchased before the new policy was implemented.

Theres one small saving grace. Customers traveling on separate tickets where one segment is an award ticket and another has been purchased can through-check bags. Travel must be on American or oneworld partners, and not on partners outside the oneworld alliance (like Etihad or Air Tahiti Nui). Tickets much be in the same reservation. Link
"
  • If youre booked on two separate PNRs on oneworld carriers, youve previously been able to check your bags through to your final destination
  • If youre booked on two separate tickets on oneworld carriers, youve been protected in the event of a misconnect or cancelation


As of June 1, 2016, the oneworld alliance has eliminated these benefits for passengers booked on separate tickets. Oneworld carriers no longer have to check your bags through to other oneworld carriers if booked on a separate ticket, and no longer have to protect you in the event of a misconnect when on separate tickets."

Link to full article in Boarding Area
"In a move which could cause connection chaos for many travellers, airlines belonging to the Oneworld (sic) alliance ... are no longer required to check passengers and their baggage through to their final destination on some connecting flights.

"The new scheme, which came into effect from June 1st (2016), impacts passengers whose journey involves flights on more than one airline where their travel encompasses more than one booking, rather than all flights being listed under a single booking reference. "

But, good news for those flying Qatar Airways:

Originally Posted by JDiver
Important change! Qatar Airways has announced they will no longer adhere to oneworld's draconian baggage transfer policy when flights are booked on separate PNRs.

As long as MCT / minimum connection times are met, QR will interline baggage on separate oneworld PNRs as of 1 March 2017.

Australian Business Traveller found the change in the QR ground services manual issued 23 Feb 2017, verified by a QR spokesperson.

NOTE: If one is beginning travel with a one world airline adhering to the oneworld policy and continuing on Qatar, one flying on separate PNRs is still going to have to collect baggage and recheck with QR.

E.g. SFO-LAX on AA, LAX-DOH-CMB on QR, two PNRs - the first sector on AA, remainder on QR, AA will not respect QR ground handling rules so one will have to recover baggage at LAX and transfer it to the QR checkin counter.

(Added to Wikipost 26 Feb 2017)

Link to full article on Australian Business Traveller
Link to update of Aus BT article with airline announcements of their positions

On FT: oneworld no longer interlining between separate tickets / PNRs?

On FT: BA no longer interlining baggage with separate tickets

On FT: CX will not interline to other oneworld airlines if travelling on separate PNRs

On FT: JAL will continue to interline to other oneworld carriers on separate PNRs (4 Oct 2016)

On FT: Qantas - no checking of luggage separate itineraries from 1 Sep (2016) [some exceptions]

Archived previous thread: ARCHIVE: Change to through-checking Oct 2014 (interlining) baggage on separate tickets

Updated 26 Feb 2017 - JDiver
Print Wikipost

Separate ticketing / PNR: AA, oneworld, through baggage & protection issues > 2016

Old Dec 19, 2016, 8:59 am
  #346  
Moderator: American AAdvantage
Original Poster
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Matre-plongeur des Muccis
Posts: 62,946
Originally Posted by AHB260
Hi flyertalk!

Before anyone yells at me, I tried searching for this and didn't find an answer.

We found great flights to Spain leaving from JFK and booked those and then later booked the shuttle flight from DCA to JFK. We booked the JFK-BCN via BA (where I have status and credit my flights to, fwiw). I am wondering if it will be possible to check our bag at DCA and have that transferred to the JFK-BCN flight without a trip to baggage claim, and back through security.

Same thing coming back, but we are on Iberia for the MAD-JFK and then AA again from JFK to DCA.

Is this possible? I would think that on the return we may need to collect at Customs and then re-check? This is the first time we've booked on two separate tickets like this and I am a bit confused.

Thanks for the help!
AHB260
You will have to collect baggage, recheck and process security (unless you get the occasional agent that may consider through checking, but that seems to be a diminishing possibility). There may be a fee collected at each baggage check in, depending on status and the terms of each PNRs governing terms.

For your return, this is actually what you'd have to do anyway - process Immigration, recover baggage, recheck (at the facility just outside customs), process security.

Though oneworld made through checking and protection on separate PNRs "optional" the intent was to incentivize purchasing single PNRs for travel, even if that means higher cost to the passenger (as it generally does in these cases). Every oneworld airline appears to have toed the line by now.

(The incentive for me is to travel light with only cabin baggage.)
JDiver is offline  
Old Dec 20, 2016, 10:14 am
  #347  
 
Join Date: May 2014
Location: BRU
Programs: BA GGL, TK E (*G), ITA exec
Posts: 4,197
Seems CX is reversing their interlining baggage policy, permitting again the check-through on separate PNRs to its partners.
http://www.flyertalk.com/forum/catha...l#post27638488

Could this lead to AA reversing its baggage policy on separate PNRs too?
Lefly is offline  
Old Dec 20, 2016, 5:44 pm
  #348  
 
Join Date: May 2013
Location: LHR
Programs: AA EXP, DL DM, Marriott Titanium
Posts: 1,035
IRROPS-related question. Am flying DFW-FRA in January and would like to add a FRA-TXL segment on AB. I'm assuming that if I check a bag it won't be checked through, but the PDF file in the wiki (https://ssc.aa.com/prmportal_enu/Age...%20Tickets.pdf) still seems to indicate IRROPS protection/rebooking...is this actually the case?

Side note -- if it's relevant the DFW-FRA segment was booked in May (so before either the June or September cutover). The AB flight will obviously booked after the cutoff...

Last edited by taxicabnumber; Dec 20, 2016 at 5:51 pm
taxicabnumber is offline  
Old Dec 20, 2016, 6:01 pm
  #349  
 
Join Date: Jan 2002
Location: DCA/IAD/WAS
Programs: MAR AMB, WOH Explorist, AA EXP, UA 2P
Posts: 2,140
Out of curiosity, what does this do in relation to the policy of protection across alliance tickets (unless that also is gone, tbh, I don't remember which cuts are which)? Say you have checked bags, but need to be rerouted due to some issue - bags also rerouted? SOL? For example, I once had to ask about the policy when AA was (due to IRROPs) not going to get me back to DCA in time from vacation to catch my flight the next morning to ORD to work. The phone agent gave a "oh, you know about that" and then a suitable solution that got me home was proffered. Say they rerouted me straight to ORD (per policy) - bags rerouted for free?
iadisgreat is offline  
Old Dec 31, 2016, 5:06 pm
  #350  
 
Join Date: May 2008
Programs: Miles and More
Posts: 10
AA to Qatar Through luggage on separate PNR

hi,

Is American Airlines able to through check in my luggage from LGA to BOS and BOS-DOH-BOM with 2 separate PNRs and the international sector on Qatar ?

We have about 4 hours between fights but it would be convenient if luggage can be checked through to the final destination - BOM.

Any opinions/ suggestions ??
Goggy is offline  
Old Dec 31, 2016, 5:10 pm
  #351  
A FlyerTalk Posting Legend
 
Join Date: Jan 2002
Posts: 44,767
AA has a policy to not check luggage through in this situation , regardless of whether it has the capability to do so

With 4 hours, should be ok to collect bags and check back in again
Dave Noble is offline  
Old Dec 31, 2016, 6:33 pm
  #352  
 
Join Date: Aug 2012
Programs: AA PLT, SPG Gold
Posts: 2,407
Originally Posted by Goggy
hi,

Is American Airlines able to through check in my luggage from LGA to BOS and BOS-DOH-BOM with 2 separate PNRs and the international sector on Qatar ?

We have about 4 hours between fights but it would be convenient if luggage can be checked through to the final destination - BOM.

Any opinions/ suggestions ??
Nope, not anymore. AA/oneworld used to be very accommodating in these situations but I guess they don't want to spend the extra 5 cents it would take.
no1cub17 is offline  
Old Dec 31, 2016, 6:36 pm
  #353  
A FlyerTalk Posting Legend
 
Join Date: Jan 2002
Posts: 44,767
Originally Posted by no1cub17
Nope, not anymore. AA/oneworld used to be very accommodating in these situations but I guess they don't want to spend the extra 5 cents it would take.
or the large number of extra dollars that it could be liable for should the bag not make the flight and potentially having to pay out $1000+ in delayed luggage payout when getting none of the international revenue
Dave Noble is offline  
Old Dec 31, 2016, 6:50 pm
  #354  
 
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,412
I believe they will if the AA ticket is an award, which I think is a stated exception to the rule.
beachfan is offline  
Old Dec 31, 2016, 7:26 pm
  #355  
 
Join Date: Aug 2012
Programs: AA PLT, SPG Gold
Posts: 2,407
Originally Posted by Dave Noble
or the large number of extra dollars that it could be liable for should the bag not make the flight and potentially having to pay out $1000+ in delayed luggage payout when getting none of the international revenue
Hahaha just as expected.
no1cub17 is offline  
Old Dec 31, 2016, 7:27 pm
  #356  
 
Join Date: Aug 2012
Programs: AA PLT, SPG Gold
Posts: 2,407
Originally Posted by beachfan
I believe they will if the AA ticket is an award, which I think is a stated exception to the rule.
Did not know that! If only AA awards were ever available, that may be definitely useful to some.
no1cub17 is offline  
Old Dec 31, 2016, 8:24 pm
  #357  
ksb
 
Join Date: Jun 2004
Programs: AA EXP
Posts: 57
This is only semi-related, but I was recently told by AA that they would not check luggage through on two different tickets that are both AA tickets on AA metal. The example involved two award tickets (IAH-LAX and LAX-AKL), but I was told that they no longer connect baggage between any two separately ticketed itineraries.
ksb is offline  
Old Dec 31, 2016, 9:34 pm
  #358  
FlyerTalk Evangelist
 
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,142
Originally Posted by Goggy
Is American Airlines able to through check in my luggage from LGA to BOS and BOS-DOH-BOM with 2 separate PNRs and the international sector on Qatar ?

We have about 4 hours between fights but it would be convenient if luggage can be checked through to the final destination - BOM.

Any opinions/ suggestions ??
Originally Posted by ksb
This is only semi-related, but I was recently told by AA that they would not check luggage through on two different tickets that are both AA tickets on AA metal. The example involved two award tickets (IAH-LAX and LAX-AKL), but I was told that they no longer connect baggage between any two separately ticketed itineraries.
AA are able to do this, but recently have chosen not to interline checked baggage, as have some other but not all OW airlines, when travelling on separate tickets. QR does have the same no interline policy with separate tickets if you have a return flight.

Opinion: Buy as one itinerary/PNR

Threads (where this thread will end up) http://www.flyertalk.com/forum/ameri...ne-2016-a.html
And http://www.flyertalk.com/forum/onewo...d-threads.html
Mwenenzi is offline  
Old Dec 31, 2016, 9:40 pm
  #359  
 
Join Date: Mar 2008
Location: used to be PER, now it's nowhere/eveywhere
Programs: QFF NB, AA GLD
Posts: 3,498
Originally Posted by ksb
This is only semi-related, but I was recently told by AA that they would not check luggage through on two different tickets that are both AA tickets on AA metal. The example involved two award tickets (IAH-LAX and LAX-AKL), but I was told that they no longer connect baggage between any two separately ticketed itineraries.
AA did it for me in November
ATL-LAX on one ticket and LAX-LAS on another
both flights were AA marketed and operated
First ticket was issued by Qantas and the other by AA
pandaperth is offline  
Old Dec 31, 2016, 9:53 pm
  #360  
A FlyerTalk Posting Legend
 
Join Date: Jan 2002
Posts: 44,767
Originally Posted by pandaperth
AA did it for me in November
ATL-LAX on one ticket and LAX-LAS on another
both flights were AA marketed and operated
First ticket was issued by Qantas and the other by AA
It is defiinitely not something to expect or to rely upon given that AA's policy is not to check the bags through
Dave Noble is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.