Jan 14, 2016, 5:43 am

FlyerTalk Forums Expert How-Tos and Guides

Booking Award Seats on EY / Etihad Airways Using AA / AAdvantage Miles

Also see: Earning AA Miles EQM / EQD / EQS on EY / Etihad (master thread)

This thread is about how to book Etihad / EY award seats using AA AAdvantage miles, and sharing success stories. This wiki is new, so anyone with 90/90 who wishes to add helpful information is, of course, urged to do so.

NOTE:AA has removed most EY and QR award access from aa.com due to a glitch booking these:

Quote:

From One Mile at a Time (link)

Bottom Line

For the time being you’ll have to call American if you want to ticket AAdvantage awards on Etihad & Qatar that aren’t for travel to & from the US or Canada. It makes sense that American took these awards “offline,” and now it also makes sense why so many passengers have been having issues with checked bags on awards.

You can now search or book awards for travel on EY (Etihad) on www.aa.com.
You can search award availability on EY's website. Look only for seats on flights operated by Etihad Airways that are labeled as "GuestSeats". You can also search on ExpertFlyer
- Note: You may see more availability if you search on EY's website using itineraries that do not originate in the US. In other words, to potentially see more availability on a USA-XYZ segment, search for XYZ-USA-XYZ. Expertflyer does not report this additional availability (if any), and US-based agents probably will not be able to see or book it (but see further below for Fiji).
- To expand on this point a bit, it seems that even if you only want to fly USA-AUH (or to other foreign destinations, since they route through AUH), due to an EY website quirk you need to search AUH-USA-AUH in order to find available USA-AUH routes.
You no longer have to call AA to book them. You may need to request the AA agent to look up the inventory one segment at a time in order to find the inventory in their system. OR:
It is often or even typically the case that for first and business class awards US agents cannot see the award space that you see on Etihad's site. Your best bet, then, is to call AA Australia (+61 2-9101-1948 ) then press 3 - or the New Zealand number (+64 09-308-4014) (actually South African contractor Mindpearl in Fiji) or Singapore (+65 6349-8444) as an alternative - what you need is the specific call center which is actually in Suva, Fiji (I believe it's our old South African agency friend Mindpearl) or, according to recent reports, in Trinidad (since there have been some reports that the Fiji center has closed). You can put the EY segments on hold so you can flesh out the award afterward and/or pay the fees in USD through the US call center, or simply buy it through non-US call center if you think you won't be making subsequent routing changes (such as adding AA connecting flights within the USA) that would incur fees. (NOTE: calls may get picked up by the local Brisbane office, or rerouted to Trinidad or the USA. As noted, there are reports that the Fiji call center has closed, but people have still been able to book some of the time, particularly if they reach the Trinidad center since that seems to be the call center that yields the greatest success in late 2017 and 2018 - with the big caveat that there are at least as many failures as successes in calling there, including repeatedly. To increase the chances of success, you may have to call several times, since for some reason a given customer service representative at a given time won't see availability even if it shows at the EY site, but another CSR at the same center may be able to do so even a few minutes later. It's conceivable that this difference is due to some CSRs knowing how to search for award availability better than others do, but that's simply a matter of speculation at this point.)
- Note: EY award holds only last 72 hours...irrespective of what AA reservation hold email states
Booking connections via AUH / Abu Dabhi using one award is now allowed.
Get both AA and EY reservation codes/numbers: Upon booking with AA, make sure to get the EY reservation number as well as that of AA from the AA CSR, as without the EY number it will be difficult or impossible to deal with EY, such as for checking or managing your reservation online. And of course, if there is another airline involved in the reservation as well (such as BA), get its reservation number.
A handy EY route map is here: http://flights.etihad.com/routemap.
The applicable AAdvantage miles award chart is the oneworld and partner airlines award chart.
Award routing rules are in the wikipost of this thread.
If you find EY inventory from your continent but not your city of choice, as usual you can include any other AAdvantage award airlines in order to complete the itinerary. E.g. LHR-xAUH-DEL-xAUH-CDG on EY connecting to CDG-LHR on BA.
WARNING: While this trick is great for new bookings (especially if you have patience to get lucky for call to be routed to Fiji office), modifying booking on partner airlines is always risky especially when an overseas center is involved, Your original seats are immediately released and while new reservation is supposedly confirmed, it may actually not the case until ticket desk actually issues ticket after approval of the partner liaison. Weekend/Holidays/Time-Difference can delay issuance of ticket and if something goes wrong, there is always risk of being SOL. (Mistakes by agents are rare but not unheard of).
SEAT ASSIGNMENTS: You cannot choose seats until after ticketing. Even then, the regular web site will not allow seat assignments to be made for AAdvantage award bookings. The mobile site (which can be reached with either a mobile or a desktop browser) may work in some cases. Calling EY to make seat assignments always works, as long as you can give them the EY record locator, and as long as AA has issued the ticket (which can take a few days, you will get e-mail). Call 1-877-690-0767, press 1 for English, then 2 for First/Business, then 2 for existing bookings, then they will tell you the call is ending - but it's not: they have added "press 1 to speak to an agent", so finally, press 1 to continue the call. After this, you should have someone on the line quickly to help you. They will ask you a series of questions such as "What class are you traveling in?" and "Where are you going?" Alternatively, you can choose your seats on the Etihad website and app by using the EY record locator to find your award itinerary.
Availability: EY award availability using AA miles can be fairly good, including in business and first class - IF you get past the big, aforementioned challenge of actually booking award seats that the EY site shows as available but that AA agents have trouble finding. But it ebbs and flows quite a bit in at least two respects (in addition to the general rule that the further in advance you seek availability, the better, as well as reports that availability is easier to find from one to three weeks before a flight): 1) availability showing at the EY site and 2) even if availability shows at the EY site, the ability of non-US call centers (especially the "least bad" ones for finding availability, which might have been Fiji and might now be Trinidad) to find that availability. So if the EY site is not showing availability for a given day or week, and if you have flexibility, check other dates. And if availability seems to be particularly constrained across many dates, particularly if you are searching many months in advance, check again periodically to see if this has changed (or arrange an alert via ExpertFlyer, if it provides such a service for EY flights).
"Baby-sit" your tickets: Though this advice could apply to many award bookings, EY's systems can be glitchy and the airline apparently is going through some financial challenges. So it makes sense to check online or via phone occasionally with EY to make sure everything remains in order, particularly if there have been even minor changes in things like your flight times. And if there seem to be problems, including with checking in online or other procedures, the EY forum here at FT can be a source of useful advice about whether or not those problems are worth worrying about.
Itinerary: You can use https://www.virtuallythere.com/new/login.html to enter your EY record locator and last name to 1)display your complete itinerary 2)save a pdf 3)add to outlook/ical 4)view ticket # and different times the ticket has been reissued
AA lounge access: If you book a premium cabin itinerary on EY with domestic connections on AA, you will not be able to access the Admiral's Club during your domestic layovers because EY is not a member of OW.

Please see the archived threads for previous experiences:

NOTE: From AUH to the USA you will receive full USCBP Pre-Clearance in Abu Dhabi and will arrive in the USA as a domestic flight. However, AA and at least some other airlines (AS) will still demand International to Domestic MCT be met for ticketing purposes.

Booking AA Award travel on Etihad / EY (master thread July 2017 onwards)

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Apr 27, 2019, 11:03 pm

#991

krazykanuck

FlyerTalk Evangelist

Join Date: Jul 2008

Location: IAH

Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond

Posts: 12,792

Successfully booked an EY r/t Europe-ME-Europe tonight for december. Pretty much wide open availability in J/F in both directions. 10 mins on the phone with the Aussie line and went from On Request to Ticketed in under 3 hrs which is a personal record for pAArtner awards.

Also got my 10% rebate in just under the wire. 95k r/t for J one way, F on the return, both A380.

Apr 27, 2019, 11:06 pm

#992

Dave Noble

A FlyerTalk Posting Legend

Join Date: Jan 2002

Posts: 44,620

Quote:

Originally Posted by anabolism

I think it's up to the poster to try or not. To me, there's always a possibility that this is an issue other than simple married sectors, given the various problems with booking EY award inventory by AA. If these were, say, BA or AA award flights, then it would clearly be married sectors. Given that it's EY, I personally wouldn't be certain.

Whatever the reason, the Oneworld Liaison would not get involved - EY is not a Oneworld carrier

Apr 27, 2019, 11:11 pm

#993

Dave Noble

A FlyerTalk Posting Legend

Join Date: Jan 2002

Posts: 44,620

Quote:

Originally Posted by krazykanuck

Also got my 10% rebate in just under the wire. 95k r/t for J one way, F on the return, both A380.

I booked an Amsterdam to Colombo ticket yesterday. There is surprisingly high availability on EY in late July. Checked most European departure points and all had availability most days

Amsterdam had the lowest taxes at GBP30 and is a quick flight from LCY and avoids having to go to Heathrow. UK was the highest at GBP228

Apr 27, 2019, 11:27 pm

#994

krazykanuck

FlyerTalk Evangelist

Join Date: Jul 2008

Location: IAH

Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond

Posts: 12,792

Quote:

Originally Posted by Dave Noble

I booked in/out of CDG, which is probably not the cheapest gateway, but was ~$120/rt. Also I had other reasons to book that. I'm hoping to schedule my December work related pilgrimage to Paris for the week after my vacation, that way I only have to cross the atlantic once, and can get work to pick up the tab for what will probably be a stupidly cheap economy TATL fare.

I mean it is December after all.

Apr 28, 2019, 9:52 am

#995

anabolism

Join Date: Aug 2004

Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)

Posts: 8,937

Quote:

Originally Posted by Dave Noble

Whatever the reason, the Oneworld Liaison would not get involved - EY is not a Oneworld carrier

Yes indeed. My apologies for the slip.

Apr 28, 2019, 9:54 am

#996

anabolism

Join Date: Aug 2004

Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)

Posts: 8,937

Quote:

Originally Posted by Dave Noble

I booked an Amsterdam to Colombo ticket yesterday. There is surprisingly high availability on EY in late July. Checked most European departure points and all had availability most days

Excellent news, thanks for the report. It might be more helpful to indicate which class.

Apr 28, 2019, 3:21 pm

#997

Dave Noble

A FlyerTalk Posting Legend

Join Date: Jan 2002

Posts: 44,620

Quote:

Originally Posted by anabolism

Excellent news, thanks for the report. It might be more helpful to indicate which class.

Business class - I think that economy was quite available too . (there is no 1st class out of Amsterdam)

Apr 29, 2019, 8:03 pm

#998

nas6034

Join Date: Jul 2006

Posts: 1,345

How does the married segment issue work? I'm still trying to book oneway from JFK-BOM. JFKAUH and AUHBOM are available in J. I plugged in BOM-JFK, JFK-BOM(for the date I want this one way) and it shows guest business available. If I call NZ center it seems I get connected to Trinidad and they see JFKAUH in J but not AUHBOM, that is only seen in Y.

Apr 29, 2019, 8:12 pm

#999

Dave Noble

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Join Date: Jan 2002

Posts: 44,620

Quote:

Originally Posted by nas6034

If you check for JFK-BOM on the etihadguest site , does that show as avalable?

Apr 29, 2019, 8:42 pm

#1000

nas6034

Join Date: Jul 2006

Posts: 1,345

Quote:

Originally Posted by Dave Noble

If you check for JFK-BOM on the etihadguest site , does that show as avalable?

searching just that leg one way no avail in guest business. It only shows when I do a reverse itinerary search (BOM-JFK-BOM or individually as AUH-JFK-AUH or AUH-BOM-AUH). I called Singapore center and similar to "Australia" they can see JFK-BOM with JFKAUH in J and AUHBOM in Y.

Last edited by nas6034; Apr 29, 2019 at 9:08 pm

May 2, 2019, 12:48 pm

#1001

Adi Rajagopalan

Join Date: May 2014

Posts: 1

Hey all - I am looking to book SEZ-AUH-JFK — expertflyer and EY guest show the full flight (9 seats in each leg in guest business when you look up the full trip) but for some reason AUH- JFK shows 0 seats when that is searched separately (SEZ-AUH does have avail in business).

The aus/nz/etc agents are just seeing the first leg. Anyone have any ideas on how I can get them to see what expertflyer and guest are seeing?