FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   American Airlines | AAdvantage (https://www.flyertalk.com/forum/american-airlines-aadvantage-733/)
-   -   Booking AA Award travel on Etihad / EY (master thread July 2017 onwards) (https://www.flyertalk.com/forum/american-airlines-aadvantage/1738929-booking-aa-award-travel-etihad-ey-master-thread-july-2017-onwards.html)

Edgerfly Dec 26, 17 2:07 pm

Delete

jasonz9238 Jan 1, 18 10:33 am

I just booked 2 for LHR-AUH-SYD in first class for June 2018. Saw the availability on Etihad's site and the US call center had no issues seeing it.

eethan Jan 1, 18 11:09 am

Anyone reached Fiji lately, and are they better?
 

Originally Posted by acinchus (Post 29234656)
Seeing something similar. Each time I have had to book EY flights (1-2 times each year) the etihad.com guest level availability equals visibility for AA agents (on Australia/NZ call centers that now get routed to Carribean call centers) to book. But now I have a data point that disapproved it .... etihad.com showing AUH to LAX in business on 2/11/2018 with 6 seats available at guest level awards. But the agents in the carribean not able to see it.

Its going to be a bummer if we cannot rely on etihad.com or even paid services like expertflyer to reliably search availability and have to rely on the crapshoot of which AA center we talk to and all factors that influence availability visibility on their end.

BTW, what is the recent observations on the 30 day window? Are more business and first seats being made available within 30 days of travel to AA and also within that window do the US based call centers see the same?

I'm running into the same issue, where after 9 calls mostly going to Trinidad, no one can see LAX-AUH-CAI availability. How do you know Fiji agents aren't able to see it?

One poster booked JFK-AUH on 11/24, so I asked the agent if she could see that one. - Yes, EY101 was available.

So has anyone reached Fiji lately? If Trinidad is the best at seeing availability, do we just give up if they can't find anything?

no1cub17 Jan 1, 18 11:24 am

OT w/r/t award availability, but a warning to those of you flying EY out of LAX in Y class - holy smokes. I got to TBIT and was in line for checkin at 1:15 PM for a 4 PM departure, didn't make it to the counter to physically check-in until after 3 PM. Insane. There were no more than 2-3 agents at a time to check passengers in, for what was a completely full flight. I have never ever ever waited that long to check-in before, even on multiple prior trips to India in Y class. Security ended up taking minimal time at TBIT so made the flight with time to spare, but still. In fact EY delayed the departure by 30 minutes as there were so many passengers still checking in late.

eethan Jan 1, 18 11:58 am

Continued from 2 posts above
 
Etihad's site shows availability in J, LAX-AUH-CAI, but Trinidad agents cannot see it. One experienced Trinidad agent split up his search and was able to hold 2 seats - 11/10 LAX-AUH in J, followed by AUH-CAI in Y. He saw AUH-CAI was available in J, but could not book it. (This is one DP that AA Trinidad sees more space than AA US but less than EY.)

Funny thing - Etihad's site does not show LAX-AUH availability alone, only together LAX-AUH-CAI. So I wonder if I should still try for the elusive Fiji office, which purportedly sees everything EY sees?

ukinny2000 Jan 1, 18 1:13 pm


Originally Posted by anabolism (Post 29234842)
Thanks very much for the concise, detailed report ^. I appreciate that you noted the class and the flight date and the results of calling US and Trinidad!

246 is the country code, not the area code (so it's +246-428-4170).

Still perplexed, as +246 as the IDD country code gives British Indian Ocean / Diego Garcia. Fiji is +679.Trinidad and Tobago remains part of the NANP and is +1 868.

​​​​​​​.

mharlan100 Jan 1, 18 2:47 pm

Which Number to Call
 

Originally Posted by eethan (Post 29236476)
I'm running into the same issue, where after 9 calls mostly going to Trinidad, no one can see LAX-AUH-CAI availability. How do you know Fiji agents aren't able to see it?

One poster booked JFK-AUH on 11/24, so I asked the agent if she could see that one. - Yes, EY101 was available.

So has anyone reached Fiji lately? If Trinidad is the best at seeing availability, do we just give up if they can't find anything?

I don't know if you are referring to me, but I did book first class round trip from JFK-AUH-MLE in late November. I've been following this forum for a few months and it seems like the only consistent thing is that there is not much consistency when it comes to agents finding availability. I was only able to find Apartment availability (March 2018) by searching round-trip AUH-JFK-AUH and then separately for AUH-MLE-AUH on Etihad's website. Yes, it was very time consuming and I had several pages printed with calendars out where I could write down the days and times of available flights so I could piece together all segments of the trips among the days with availability. You have to be really flexible to book these tickets in first or business class. No seats ever showed available when searching one way or round trip JFK-AUH or JFK-AUH-MLE.

I did not have any luck booking with US based AA agents or calling the Australia number. Neither could see the available seats. The New Zealand number is where I had success. However, I never did ask where the agent was located (Fiji, Trinidad, etc?). I do specifically remember telling the agent that I was so happy that she could see the seats and that other call centers could not. She said something about that call center being able to see more availability than others, for what that is worth. I'm really kicking myself for not asking where she was located. I can tell you that both times I called it was around midnight to 1AM CST, so wherever I routed to is what worked. Reading some other posts it sounds like there is even some discrepancy within certain call centers as to which agents can see what.

My advice is to not give up and call at some different times and see what happens. It would be helpful if you would post some data points for what you find out and who you talked to.

anabolism Jan 1, 18 8:07 pm


Originally Posted by jasonz9238 (Post 29236363)
I just booked 2 for LHR-AUH-SYD in first class for June 2018. Saw the availability on Etihad's site and the US call center had no issues seeing it.

Glad to read it, thank you for the report ^.


Originally Posted by eethan (Post 29236476)
I'm running into the same issue, where after 9 calls mostly going to Trinidad, no one can see LAX-AUH-CAI availability.

If you have an ExpertFlyer account, what does it show? Also, you might an agent if they can see the segments separately.


Originally Posted by ukinny2000 (Post 29236818)
Still perplexed, as +246 as the IDD country code gives British Indian Ocean / Diego Garcia. Fiji is +679.Trinidad and Tobago remains part of the NANP and is +1 868.​​​

My apologies, I misread the country code.

eethan Jan 3, 18 4:28 pm

Fiji is closed
 
Called Australia office close to 20 times now and a Brisbane rep confirmed Fiji is closed.

I had secured LAX-AUH in J and AUH-CAI in Y. EY site had showed J availability on both legs. Multiple AAgents could see CAI segment in J but couldn't book it. (My favorite agent in Brisbane is now helping to monitor and see if she can switch my mom to J. Hopefully this won't risk losing the important LAX leg.)

I kept calling in since EY site shows LAX-AUH-CAI available on 11-8 only if you marry the segments. However, no AAgents can see it. (In fact, the agent who successfully held my 11-10 ticket did so by searching segment by segment.) My suspicion is that AA cannot see the "enhanced" availability EY's site reflects for married segments.

mharlan100 Jan 3, 18 7:24 pm

New Zealand?
 
Did you ever try the New Zealand number to see if you would have any luck or where that routed you to?

CodeAdam10 Jan 3, 18 7:59 pm

I think something happened for a short-while (~week) back in November when many of us were able to lock down lots of EY awards via In'tl call centers. Now it seems like whatever happened has ended.

mharlan100 Jan 3, 18 8:46 pm


Originally Posted by CodeAdam10 (Post 29247265)
I think something happened for a short-while (~week) back in November when many of us were able to lock down lots of EY awards via In'tl call centers. Now it seems like whatever happened has ended.

That is unfortunate. If that window existed, that is when I locked my travel down. I was watching and waiting for a couple of months before that when people were also having problems booking these awards. I moved quickly when I saw other's success. I truly hope that these AA award redemptions don't permanently end anytime soon, but it is difficult to be encouraged by the lack of availability and Etihad's cost cutting measures. I think we all know that this is a sweet spot for redemption...

sam007 Jan 4, 18 8:15 am

guys - in the past, i had good luck booking award seats as soon the dates were relesed using AA miles - 330 days prior but now I'm getting very little availability on etihad in J on the JFK-BOM route for Nov 2018. Has etihad changed its patterns to release award seats

desi Jan 4, 18 8:05 pm

There are several categories of "Guest" seats on EY:

a) Exists but only for married segments or directional segments (AUH-JFK-AUH is available but JFK-AUH is not or LHR-AUH-BOM is available but LHR-AUH is not)

b) Guest seats which are bookable by US/UK AA agents

c) Guest seats which are bookable by only certain oversees call centers (difficult to pin point which ones because calls get forwarded to very different country than one you dialed and more confusingly if it is contracted overflow call center, agent is required to lie about their location)

d) New such categories can come and go without any consistency

Since AA miles are usually earned free and EY is unusually efficient use of those not-so-hard earned miles, one usually puts up with ever changing idiosyncrasies involved. Staying on top of this thread on regular basis (not just when needing to actually book tickets) minimizes frustrations and controls expectations.

As with most airlines but especially so with AA and EY, availability is much better with just few days before the travel dates (provided flight is not almost sold out)
I have many times changed my flights with only few hours before departure only to find gate agent looking for volunteers. Go figure.

desi Jan 4, 18 8:18 pm


Originally Posted by anabolism (Post 29237960)
Glad to read it, thank you for the report ^.

If you have an ExpertFlyer account, what does it show? Also, you might an agent if they can see the segments separately.

My apologies, I misread the country code.

Foreign AA office called, country where actually phone got routed and what agent claims s/he is located at - can be three different things.
Hence the confusion on this thread.

Every now and then we see a post "Hey, I booked using US center". That may or may not be US call center, all one is sure about is that the person dialed US number. More importantly, it could be the category of Guest seats which are bookable by normal AA call center.

Calling foreign (non-US, non-UK) call center increases chances of getting seats not seen by US call center. But that's all it is: Increased probability. There is no guarantee of anything.

BTW, in general (nothing is certain for this thread), non-US, non-LHR, non-AUssie origins have better chances of AA call center seeing seats seen on EY website.


All times are GMT -6. The time now is 8:30 am.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.