pkerr

I redeemed an award from my wife's account for myself and put it on hold.

A few days later I logged into my account, went to the reservation and paid for it. I then discovered AA had taken the miles out of my account?

After 3 phone calls they fixed it but not before being told 3 different stories as to why it did what it did and what the "proper" way was to do it next time.

I was pretty surprised that the miles would come out of my account since I had done all the booking through my wife's account.

chgodude

The miles will always be deducted from the account that you are logged in when paying for the reservation, nothing new here.

pkerr

It may not be new but it seems counter intuitive that the miles would come out of an account that was not used to book the award. And maybe that's why they "fixed" it for me.

guv1976

Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)

"I redeemed an award from my wife's account for myself and put it on hold."

No you didn't. Putting an award on hold does not equal redeeming an award. You can even put an award on hold from an account that lacks sufficient miles to actually redeem for the award.

pkerr

I agree. It's not actually redeemed until it is paid for. A "technicality" that in this case actually mattered.

Happy

Dont know why you are surprised. The miles are ALWAYS deducted from the account logged in to pay for the reservation.

If you want the miles from your wife's account you should log in from HER account instead.

Making the reservation has absolutely NO BEARING from which account the miles would come from, even you made the reservation when logged in your wife's account. It is at the redemption time whether you do it online (the account logged in) or, you tell the agent which account the miles coming from - then the miles will be deducted from the specific account. Before that it is pretty much a "technically generic reservation" as to where the miles coming from as guv1976 said, the reservation can even be made from an account does NOT have enough miles.

PbodyPhoto

That's like saying I put a flight on hold in my wife's name then entered my credit card details. Why did they charge me.

Nothing to see here

serfty

Actually, there is - as per post #2.

A reminder for those with various levels of experience and a good lesson for those new to AAdvantage.@:-)

I nearly made such a mistake last week (would have I my account had had enough miles for the award I was trying to complete a held booking from my wife's account) - only realised when I saw the purchase miles offer.