LY cancels award flight, changes to undesirable flight - what are the options?
Jun 28, 2015, 7:29 am
#16
Original Poster
Join Date: Jun 2012
Location: NY
Posts: 740
How exactly do liaisons work?
Do they reach out to partner airlines and ask for space to be opened up?
Does the partner airline usually oblige this request?
AA's terms say "When cancellations and major delays are experienced, you will be rerouted on our next flight with available seats." How does that work if AA doesn't have its own metal flights?
As far as the options...the options stink. There is an IB flight that morning with 3 seats, which is shocking since this is a flight I have my parents and my in-laws on (4 seats), and there are still 3 available. It's not a great option since we were planning to spend the entire day in Israel..but it's an option.
TLV-PHL-LGA would be the best option by far. Worst case scenario, PHL-LGA is canceled and we'll take car service home....we're north of the city, so that's a $300+ ride, but it's still better than missing another day of work.
If AA shows availability on Anytime level - that would fall under "next flight with available seats" rule, wouldn't it?
Do they reach out to partner airlines and ask for space to be opened up?
Does the partner airline usually oblige this request?
AA's terms say "When cancellations and major delays are experienced, you will be rerouted on our next flight with available seats." How does that work if AA doesn't have its own metal flights?
As far as the options...the options stink. There is an IB flight that morning with 3 seats, which is shocking since this is a flight I have my parents and my in-laws on (4 seats), and there are still 3 available. It's not a great option since we were planning to spend the entire day in Israel..but it's an option.
TLV-PHL-LGA would be the best option by far. Worst case scenario, PHL-LGA is canceled and we'll take car service home....we're north of the city, so that's a $300+ ride, but it's still better than missing another day of work.
If AA shows availability on Anytime level - that would fall under "next flight with available seats" rule, wouldn't it?
Jun 28, 2015, 7:42 am
#17
Join Date: Aug 2008
Location: Boston, MA (BOS)
Programs: AA PLT Pro 2MM, DL Gold, UA Silver, Marriott Ambassador + LT Plat, COFC Venture X, HHonors Diamond
Posts: 5,587
How exactly do liaisons work?
Do they reach out to partner airlines and ask for space to be opened up?
Does the partner airline usually oblige this request?
AA's terms say "When cancellations and major delays are experienced, you will be rerouted on our next flight with available seats." How does that work if AA doesn't have its own metal flights?
As far as the options...the options stink. There is an IB flight that morning with 3 seats, which is shocking since this is a flight I have my parents and my in-laws on (4 seats), and there are still 3 available. It's not a great option since we were planning to spend the entire day in Israel..but it's an option.
TLV-PHL-LGA would be the best option by far. Worst case scenario, PHL-LGA is canceled and we'll take car service home....we're north of the city, so that's a $300+ ride, but it's still better than missing another day of work.
If AA shows availability on Anytime level - that would fall under "next flight with available seats" rule, wouldn't it?
Do they reach out to partner airlines and ask for space to be opened up?
Does the partner airline usually oblige this request?
AA's terms say "When cancellations and major delays are experienced, you will be rerouted on our next flight with available seats." How does that work if AA doesn't have its own metal flights?
As far as the options...the options stink. There is an IB flight that morning with 3 seats, which is shocking since this is a flight I have my parents and my in-laws on (4 seats), and there are still 3 available. It's not a great option since we were planning to spend the entire day in Israel..but it's an option.
TLV-PHL-LGA would be the best option by far. Worst case scenario, PHL-LGA is canceled and we'll take car service home....we're north of the city, so that's a $300+ ride, but it's still better than missing another day of work.
If AA shows availability on Anytime level - that would fall under "next flight with available seats" rule, wouldn't it?
You do realize the US 332 only has 20 Business class (formerly Envoy) seats? Furthermore only 18 are offered for sale on this route as two are reserved for pilot crew rest (in addition to their dedicated bunks). If you are expecting AA to set aside four seats at low award level I can understand why you are having so much difficulty. It's also likely they don't even have four seats for sale period on this flight during the peak summer time.
In my case the request was for a single seat, as an EXP back in February.
The early morning IB flight is brutal. Have you considered AB or AY? Another possibility is to work with the LY liaision and get space to one of the European gateways. AA of course doesn't release sAAver (U) space on Europe flights nowadays.
Jun 28, 2015, 7:49 am
#18
Original Poster
Join Date: Jun 2012
Location: NY
Posts: 740
I placed 4 TLV-PHL-LGA seats on hold at AAnytime level, for now, since there weren't many seats left. That should give me some leverage with AA, I suppose.
As far as expecting AA to release saver level seats - I wasn't expecting anyone to do anything...this award was booked back in September. I am just thinking that AA should follow its own rules and put me on the next available flight where there are seats available...which would be the PHL one.
As far as expecting AA to release saver level seats - I wasn't expecting anyone to do anything...this award was booked back in September. I am just thinking that AA should follow its own rules and put me on the next available flight where there are seats available...which would be the PHL one.
Jun 28, 2015, 9:31 am
#19
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,693
This could possibly backfire. AA would just "throw the book" at you and cancel/refund your reservation for making duplicate/fictitious bookings. You should just let AA come back with you with options instead of holding AAnytime space if you have no intention of using an AAnytime award.
Jun 28, 2015, 9:36 am
#20
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
I placed 4 TLV-PHL-LGA seats on hold at AAnytime level, for now, since there weren't many seats left. That should give me some leverage with AA, I suppose.
As far as expecting AA to release saver level seats - I wasn't expecting anyone to do anything...this award was booked back in September. I am just thinking that AA should follow its own rules and put me on the next available flight where there are seats available...which would be the PHL one.
As far as expecting AA to release saver level seats - I wasn't expecting anyone to do anything...this award was booked back in September. I am just thinking that AA should follow its own rules and put me on the next available flight where there are seats available...which would be the PHL one.
But it certainly gives no "leverage with AA" holding them, either.