Mar 14, 2015, 1:53 pm
Last edit by: JDiver
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aa.com: We know 500-mile upgrades are new for Dividend Miles Preferred members. So we'll add four 500-mile upgrades for every 10,000 Preferred qualifying miles earned from March 1, 2014 (or the date you qualified for Preferred status) through February 28, 2015 (maximum of 24). You can use these upgrades on flights over 500 miles or to upgrade a travel companion.
28 March: Account merger; US Dividend Miles begin becoming AAdvantage miles. (US e-mail)
25 March midnight: End of new USDM award redemptions. (US e-mail)
20 Mar: Accounts can no longer be matched; USDM missing mile request link no longer appears on US site.
18 Mar: Attempt to sign up for USDM directs you to AAdvantage signup.
Some useful resources:
FT:Airport Terminal, Gate & Counter Changes
Link to Gary Leff's "View from the Wing" interview with AA's Suzanne Rubin
Link to TravelingBetter with JonNYC's information.
Q. My posts are missing! What happened?
Your posts have been moved, not deleted; please read on.[
We're trying to keep this thread super streamlined for announced and reported changes as they occur. Many of us from both sides of the "airline divide"
have questions and concerns, and some of our most knowledgeable members are weighing with answers.
We've relocated questions and answers here to the JUST THE FACTS sticky thread, which has become the de facto thread for these many questions and has been slightly renamed: http://www.flyertalk.com/forum/ameri...fp-2014-a.html
Questions regarding upgrades have moved to the existing thread: http://www.flyertalk.com/forum/ameri...d-threads.html.
The original thread, discussing the facts of the upcoming Frequent Flyer Program merger (U S Dividend Miles into AAdvantage) as announced in October, 2014, is JUST THE FACTS: Combined AA/US AAdvantage FFP Oct 2014 – details & facts only. This thread deals with more recent announcements (13 March 2015) relating to timelines and related changes (expected to take place in "under thirty days").
We've been discussing these issues in several threads, but recent AA and US e-mails certainly clinch some of those discussions. The first post contains the full contents of both e-mails.
(lower right wiki corner)US Dividend Miles Successfully Merged Into AA AAdvantage March 2015
AA spokesperson Laura Nedbal states all USDM accounts have been ported over to AAdvantage as of 31 March. Further work to be done on accounts members matched. There will be a method on aa.com soon for members to merge accounts. Link to Dallas Morning News Aviation Blog by Terry Maxon.
Members stating employees say the conversion began the night of the 25th, CPs first and on down the status line, expected processing to complete Saturday. USDM status is now reflected in AA accounts. CP->EXP SWUs are showing up in accounts as well.
mmthomas44 reports in post #90 migation did not extend the original DM expiration.
What to expect Link to this page (24 March 2015)
On March 28, we’ll begin transitioning to a single loyalty program and bringing millions of Dividend Miles members into the AAdvantage program. This process will take several days.
If you have a Dividend Miles account or if you matched your accounts, there’s nothing you need to do. Soon you’ll get an email with your new AAdvantage number or an email to let you know we’ve combined your accounts. Until then, you can continue to use your Dividend Miles number.
Want to book Dividend Miles award travel?
March 25 is the last day to book Dividend Miles award travel; redemption will be unavailable while we work to combine loyalty programs. Once we’ve combined loyalty programs, you can book award travel with your miles on aa.com.
On March 28, we’ll begin transitioning to a single loyalty program and bringing millions of Dividend Miles members into the AAdvantage program. This process will take several days.
If you have a Dividend Miles account or if you matched your accounts, there’s nothing you need to do. Soon you’ll get an email with your new AAdvantage number or an email to let you know we’ve combined your accounts. Until then, you can continue to use your Dividend Miles number.
- You can still book, check in and log in on aa.com and usairways.com
- Some functionality like the ability to make Dividend Miles profile and notification updates will be unavailable for a few days
- You’ll continue to earn miles and your new activity will post to your AAdvantage account on aa.com when the programs have combined
March 25 is the last day to book Dividend Miles award travel; redemption will be unavailable while we work to combine loyalty programs. Once we’ve combined loyalty programs, you can book award travel with your miles on aa.com.
Major AA batch processes typically occur on weekends, and can take a day or two (perhaps longer this mother of all batches?) During processing time, accounts often are "zeroed out"(see thread), usually with an annotation:
● Sometimes a message shows: "Your monthly AAdvantage summary is currently being processed. Please note that, due to lags in processing time, the latest summary may temporarily not appear creating a gap in your mileage information."
-or-
● "I can not see my account" - it says "This feature is temporarily unavailable. We apologize for this inconvenience. Please try again later."
● Sometimes a message shows: "Your monthly AAdvantage summary is currently being processed. Please note that, due to lags in processing time, the latest summary may temporarily not appear creating a gap in your mileage information."
-or-
● "I can not see my account" - it says "This feature is temporarily unavailable. We apologize for this inconvenience. Please try again later."
20 Mar: Accounts can no longer be matched; USDM missing mile request link no longer appears on US site.
18 Mar: Attempt to sign up for USDM directs you to AAdvantage signup.
FFP merger: stated by 11 Mar, 2015.
See: Combining our loyalty programs in 2015 on aa.com for details.
Miles and Status
Upgrades:
Credit cards with early boarding and free domestic bag privileges
USDM awards bookings
See: Combining our loyalty programs in 2015 on aa.com for details.
Miles and Status
- AA and USDM accounts should be matched by 20 March 2015.
- USDM members have all PQM / RDM merged into AAdvantage accounts on 1:1 basis. (Those without existing or matched AAdvantage accounts will be assigned new accounts.)
- USDM elite status level based on combined EQ activity for 2014.
- AA status for 2016 based on combined 2015 YTD AA / US elite-qualifying activity.
- AAdvantage miles earned and redeemable on all AA, US and stipulated partner flights.
- Merged FFP, different elite benefits on AA and US for an interim.
- AA upgrade process adopted universally "when we have a single (Sabre) reservation system" "later this year".
- Until then, "to upgrade, you should book flights that are marketed and operated by the same airline."
- Once FFPs combine, one free domestic checked bag and priority boarding will apply on AA and US for those with card privileges.
- Dividend Miles award bookings and mileage upgrade requests will be disabled a few days before we combine programs to allow us to integrate your accounts.
FT:Airport Terminal, Gate & Counter Changes
Link to Gary Leff's "View from the Wing" interview with AA's Suzanne Rubin
Link to TravelingBetter with JonNYC's information.
MODERATOR NOTE (Please do not alter.)
Q. My posts are missing! What happened?
Your posts have been moved, not deleted; please read on.[
We're trying to keep this thread super streamlined for announced and reported changes as they occur. Many of us from both sides of the "airline divide"
have questions and concerns, and some of our most knowledgeable members are weighing with answers.We've relocated questions and answers here to the JUST THE FACTS sticky thread, which has become the de facto thread for these many questions and has been slightly renamed: http://www.flyertalk.com/forum/ameri...fp-2014-a.html
Questions regarding upgrades have moved to the existing thread: http://www.flyertalk.com/forum/ameri...d-threads.html.
The original thread, discussing the facts of the upcoming Frequent Flyer Program merger (U S Dividend Miles into AAdvantage) as announced in October, 2014, is JUST THE FACTS: Combined AA/US AAdvantage FFP Oct 2014 – details & facts only. This thread deals with more recent announcements (13 March 2015) relating to timelines and related changes (expected to take place in "under thirty days").
We've been discussing these issues in several threads, but recent AA and US e-mails certainly clinch some of those discussions. The first post contains the full contents of both e-mails.
Latest merger updates: FFP merged 28 Mar. Updates, etc.
Mar 28, 2015, 5:37 pm
#77
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Status update:
The following defects when requesting 500-mile upgrades:
-Elite AAirpass members traveling with a companion cannot be requested via aa.com
Members have to contact Reservations in order to request 500-mile upgrades
-Elite status members on C/ (corporate travel) bookings
500-mile upgrade auto-request will fail on corporate booking PNRs
Elite members will have to manually request the 500-mile upgrades via RES. Customers retrieving their C/ bookings via aa.com may incorrectly show that complimentary upgrades have been requested
-Lap Infants
PNRs that contain an Infant Name Field for a lap infant will fail the 500-mile upgrade auto-request.
- GUA and SXM are being incorrectly shown as ineligible for 500-mile upgrade request
The following defects when requesting 500-mile upgrades:
-Elite AAirpass members traveling with a companion cannot be requested via aa.com
Members have to contact Reservations in order to request 500-mile upgrades
-Elite status members on C/ (corporate travel) bookings
500-mile upgrade auto-request will fail on corporate booking PNRs
Elite members will have to manually request the 500-mile upgrades via RES. Customers retrieving their C/ bookings via aa.com may incorrectly show that complimentary upgrades have been requested
-Lap Infants
PNRs that contain an Infant Name Field for a lap infant will fail the 500-mile upgrade auto-request.
- GUA and SXM are being incorrectly shown as ineligible for 500-mile upgrade request
Mar 28, 2015, 9:09 pm
#79
Join Date: Dec 2001
Location: Cleveland, OH
Programs: AA EXP
Posts: 122
Current Merge Status
My miles and segments have correctly merged as yours have, except for the last few flights, status is correctly updated, and SWU's are now present.
I also do not see any 500 mile upgrades added for my US activity while Silver and before reaching Chairman's, and my Million Miler balance is not yet updated.... we'll see what happens with that later.
All in all, a good performance on the transition. Hope my flights go well on Monday.
Last edited by TritonFlyer; Mar 28, 2015 at 9:12 pm Reason: Additional Info
Mar 29, 2015, 12:37 am
#81
Join Date: Oct 1999
Location: Atlanta, GA
Programs: AA PLT, AS 75K, DL DM, HY Globalist, HH Diamond, MC/RZ/SW Platinum, AB/UA Silver, WN CP
Posts: 1,122
And true to form, I STILL cannot stay logged in to the horrible US app. 
I'm also no longer permitted to use my US username (I presume because someone was already using it on AA). Since the app forces me to type it in manually every time, my AAdvantage number is at least shorter.
Even when the system is down (like now), the AA app works better than the US one. I can't believe they would update it yet again and still keep so many obvious bugs.
I'm also no longer permitted to use my US username (I presume because someone was already using it on AA). Since the app forces me to type it in manually every time, my AAdvantage number is at least shorter.
Even when the system is down (like now), the AA app works better than the US one. I can't believe they would update it yet again and still keep so many obvious bugs.
Mar 29, 2015, 7:58 am
#82
Join Date: Aug 2014
Location: PHL
Programs: AA PLT, Admirals Club, Marriott Gold, Hilton Sliver, Hertz
Posts: 10
Reset password to access my account
I had/have AA and DivMiles accounts. All my miles were on USAirways. Just now I tried to login to AA, it failed and I was warned I would be locked out after 6 attempts. I use a password manager so everything was correct. I decided to go through the 'forgot password' process, after answering the 3 security questions I was able to set the same (prior) password and now I can access my account. I'm not recommending that to everyone, but it worked for me.
Everything in the account looks OK. No 500-mile upgrade balance yet. No transaction history, but my YTD progress is correct. Intrestingly it shows my progress towards EXP qualification, but I'm Platinum and will never make EXP. Since I have not requalified for 2016 Silver (I mean Gold) I would expect it to show the lowest qualification level, not the highest. Is that how AA always worked?
Everything in the account looks OK. No 500-mile upgrade balance yet. No transaction history, but my YTD progress is correct. Intrestingly it shows my progress towards EXP qualification, but I'm Platinum and will never make EXP. Since I have not requalified for 2016 Silver (I mean Gold) I would expect it to show the lowest qualification level, not the highest. Is that how AA always worked?
Mar 29, 2015, 8:16 am
#83
Join Date: Oct 1999
Location: Atlanta, GA
Programs: AA PLT, AS 75K, DL DM, HY Globalist, HH Diamond, MC/RZ/SW Platinum, AB/UA Silver, WN CP
Posts: 1,122
I had/have AA and DivMiles accounts. All my miles were on USAirways. Just now I tried to login to AA, it failed and I was warned I would be locked out after 6 attempts. I use a password manager so everything was correct. I decided to go through the 'forgot password' process, after answering the 3 security questions I was able to set the same (prior) password and now I can access my account. I'm not recommending that to everyone, but it worked for me.
Everything in the account looks OK. No 500-mile upgrade balance yet. No transaction history, but my YTD progress is correct. Intrestingly it shows my progress towards EXP qualification, but I'm Platinum and will never make EXP. Since I have not requalified for 2016 Silver (I mean Gold) I would expect it to show the lowest qualification level, not the highest. Is that how AA always worked?
Everything in the account looks OK. No 500-mile upgrade balance yet. No transaction history, but my YTD progress is correct. Intrestingly it shows my progress towards EXP qualification, but I'm Platinum and will never make EXP. Since I have not requalified for 2016 Silver (I mean Gold) I would expect it to show the lowest qualification level, not the highest. Is that how AA always worked?
The default seems to be to show progress towards EXP. Although I'm PLT, I have just over 10k miles so far this year, so I'd think it would show my progress towards the lowest level. Guess they expect users to aim high!
Mar 29, 2015, 8:17 am
#84
Join Date: Aug 2014
Location: PHL
Programs: AA PLT, Admirals Club, Marriott Gold, Hilton Sliver, Hertz
Posts: 10
US Airways DM account same password as AA
Following up to previous post, I tried to access my DM account. I used my DM number and my old DM password. This did not work, but the failure message had more information than the similar AA login failure message. It suggested a password reset. Before doing the reset I thought I would try my DM # with my AA password: It worked! Maybe because I just reset on AA? Who knows...
After login I was presented with a welcome message:
We've combined frequent flyer programs
Please start using your new number:
AAdvantage # xxxxxxx
You can log in to both usairways.com and aa.com with your current password and your:
-Username
-New AAdvantage #
-Dividend Miles #
After login I was presented with a welcome message:
We've combined frequent flyer programs
Please start using your new number:
AAdvantage # xxxxxxx
You can log in to both usairways.com and aa.com with your current password and your:
-Username
-New AAdvantage #
-Dividend Miles #
Mar 29, 2015, 8:20 am
#85
Join Date: Aug 2014
Location: PHL
Programs: AA PLT, Admirals Club, Marriott Gold, Hilton Sliver, Hertz
Posts: 10
Glad you were able to unlock your username. Mine worked fine on the US site earlier in the day (combined with the new last name field), but then it switched to telling my the account was locked and I must call a phone number for assistance. This makes no sense as I can login with my AA number, so clearly the *account* is not locked. The last thing I wanna do is call! I'll wait and see.
The default seems to be to show progress towards EXP. Although I'm PLT, I have just over 10k miles so far this year, so I'd think it would show my progress towards the lowest level. Guess they expect users to aim high!
The default seems to be to show progress towards EXP. Although I'm PLT, I have just over 10k miles so far this year, so I'd think it would show my progress towards the lowest level. Guess they expect users to aim high!
On EXP progress, I'm in the same place, just under 10K miles right now. Setting the bar graphs for EXP makes it look like there is a loooong way to go <g>.
Mar 29, 2015, 8:28 am
#86
Join Date: Aug 2014
Location: PHL
Programs: AA PLT, Admirals Club, Marriott Gold, Hilton Sliver, Hertz
Posts: 10
Award travel at AA.com
Looks like DM accounts will only show summary status going forward. The DM site directs me to aa.com to book award travel.
Well, I like the look of aa.com, time to give it a try...
Well, I like the look of aa.com, time to give it a try...
Mar 29, 2015, 8:52 am
#87
Join Date: May 2014
Location: DFW
Posts: 108
https://dividendmilesreceipt.aa.com/info
One can use their DM login credentials on this page along with the last name and get a snapshot of what was transferred from DM to AA.
One can use their DM login credentials on this page along with the last name and get a snapshot of what was transferred from DM to AA.
Mar 29, 2015, 8:54 am
#88
Join Date: Dec 2010
Posts: 2,652
Mar 29, 2015, 8:58 am
#89
Join Date: Oct 1999
Location: Atlanta, GA
Programs: AA PLT, AS 75K, DL DM, HY Globalist, HH Diamond, MC/RZ/SW Platinum, AB/UA Silver, WN CP
Posts: 1,122
https://dividendmilesreceipt.aa.com/info
One can use their DM login credentials on this page along with the last name and get a snapshot of what was transferred from DM to AA.
One can use their DM login credentials on this page along with the last name and get a snapshot of what was transferred from DM to AA.