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Latest merger updates: FFP merged 28 Mar. Updates, etc.

Latest merger updates: FFP merged 28 Mar. Updates, etc.

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Old Jun 11, 15, 9:19 am   -   Wikipost
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US Dividend Miles Successfully Merged Into AA AAdvantage March 2015

AA spokesperson Laura Nedbal states all USDM accounts have been ported over to AAdvantage as of 31 March. Further work to be done on accounts members matched. There will be a method on aa.com soon for members to merge accounts. Link to Dallas Morning News Aviation Blog by Terry Maxon.
Members stating employees say the conversion began the night of the 25th, CPs first and on down the status line, expected processing to complete Saturday. USDM status is now reflected in AA accounts. CP->EXP SWUs are showing up in accounts as well.
mmthomas44 reports in post #90 migation did not extend the original DM expiration.
aa.com: We know 500-mile upgrades are new for Dividend Miles Preferred members. So we'll add four 500-mile upgrades for every 10,000 Preferred qualifying miles earned from March 1, 2014 (or the date you qualified for Preferred status) through February 28, 2015 (maximum of 24). You can use these upgrades on flights over 500 miles or to upgrade a travel companion.

What to expect Link to this page (24 March 2015)

On March 28, we’ll begin transitioning to a single loyalty program and bringing millions of Dividend Miles members into the AAdvantage program. This process will take several days.

If you have a Dividend Miles account or if you matched your accounts, there’s nothing you need to do. Soon you’ll get an email with your new AAdvantage number or an email to let you know we’ve combined your accounts. Until then, you can continue to use your Dividend Miles number.
  • You can still book, check in and log in on aa.com and usairways.com
  • Some functionality like the ability to make Dividend Miles profile and notification updates will be unavailable for a few days
  • You’ll continue to earn miles and your new activity will post to your AAdvantage account on aa.com when the programs have combined
Want to book Dividend Miles award travel?

March 25 is the last day to book Dividend Miles award travel; redemption will be unavailable while we work to combine loyalty programs. Once we’ve combined loyalty programs, you can book award travel with your miles on aa.com.
28 March: Account merger; US Dividend Miles begin becoming AAdvantage miles. (US e-mail)

Major AA batch processes typically occur on weekends, and can take a day or two (perhaps longer this mother of all batches?) During processing time, accounts often are "zeroed out"(see thread), usually with an annotation:

● Sometimes a message shows: "Your monthly AAdvantage summary is currently being processed. Please note that, due to lags in processing time, the latest summary may temporarily not appear creating a gap in your mileage information."

-or-

● "I can not see my account" - it says "This feature is temporarily unavailable. We apologize for this inconvenience. Please try again later."
25 March midnight: End of new USDM award redemptions. (US e-mail)

20 Mar: Accounts can no longer be matched; USDM missing mile request link no longer appears on US site.

18 Mar: Attempt to sign up for USDM directs you to AAdvantage signup.

FFP merger: stated by 11 Mar, 2015.

See: Combining our loyalty programs in 2015 on aa.com for details.

Miles and Status
  • AA and USDM accounts should be matched by 20 March 2015.
  • USDM members have all PQM / RDM merged into AAdvantage accounts on 1:1 basis. (Those without existing or matched AAdvantage accounts will be assigned new accounts.)
  • USDM elite status level based on combined EQ activity for 2014.
  • AA status for 2016 based on combined 2015 YTD AA / US elite-qualifying activity.
  • AAdvantage miles earned and redeemable on all AA, US and stipulated partner flights.
Upgrades:
  • Merged FFP, different elite benefits on AA and US for an interim.
  • AA upgrade process adopted universally "when we have a single (Sabre) reservation system" "later this year".
  • Until then, "to upgrade, you should book flights that are marketed and operated by the same airline."
Credit cards with early boarding and free domestic bag privileges
  • Once FFPs combine, one free domestic checked bag and priority boarding will apply on AA and US for those with card privileges.
USDM awards bookings
  • Dividend Miles award bookings and mileage upgrade requests will be disabled a few days before we combine programs to allow us to integrate your accounts.
Some useful resources:

FT:Airport Terminal, Gate & Counter Changes

Link to Gary Leff's "View from the Wing" interview with AA's Suzanne Rubin

Link to TravelingBetter with JonNYC's information.

MODERATOR NOTE (Please do not alter.)

Q. My posts are missing! What happened?

Your posts have been moved, not deleted; please read on.[


We're trying to keep this thread super streamlined for announced and reported changes as they occur. Many of us from both sides of the "airline divide" have questions and concerns, and some of our most knowledgeable members are weighing with answers.

We've relocated questions and answers here to the JUST THE FACTS sticky thread, which has become the de facto thread for these many questions and has been slightly renamed: http://www.flyertalk.com/forum/ameri...fp-2014-a.html

Questions regarding upgrades have moved to the existing thread: http://www.flyertalk.com/forum/ameri...d-threads.html.


The original thread, discussing the facts of the upcoming Frequent Flyer Program merger (U S Dividend Miles into AAdvantage) as announced in October, 2014, is JUST THE FACTS: Combined AA/US AAdvantage FFP Oct 2014 – details & facts only. This thread deals with more recent announcements (13 March 2015) relating to timelines and related changes (expected to take place in "under thirty days").

We've been discussing these issues in several threads, but recent AA and US e-mails certainly clinch some of those discussions. The first post contains the full contents of both e-mails.


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Old Mar 13, 15, 10:23 am
  #1  
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
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Arrow Latest merger updates: FFP merged 28 Mar. Updates, etc.

E-mails from both airlines to their frequent flyer programs' constituencies clarify some FFP merger timeline and related issues:

American Airlines AAdvantage: Countdown to a single loyalty program
March 13, 2015, 7:41 AM

Dear JDiver,

AAdvantage Executive Platinum Number 004U.

In October, we announced we would combine our frequent flyer programs in the second quarter of this year. And now, we're on track to bring the US Airways Dividend Miles® program into the AAdvantage program within the next 30 days.

While you'll most likely be unaffected by this transition, here's what you can expect:

Earning & redeeming miles

As a member of the most rewarding airline loyalty program, you'll continue earning miles when you fly on American, US Airways, oneworld® and other participating airlines, as well as with over 1,000 partners. Plus, once we combine programs, you'll be able to redeem miles for upgrades on American and US Airways flights in addition to all the ways you can redeem today.

Benefits of the AAdvantage program »

Upgrading your experience

Once we combine programs, your elite benefits will initially work differently for American and US Airways flights, as we'll still operate as two separate airlines. We'll adopt the American upgrade process for all flights when we have a single reservation system later this year.

How upgrades will work »

To upgrade, you should book flights that are marketed and operated by the same airline – either American or US Airways. If you're booked on a codeshare flight, you'll only be able to upgrade when you check in based on availability.

What is a codeshare? »

Benefiting with your card

As a Citi® / AAdvantage® Platinum Select cardmember, once we combine programs, you'll begin enjoying your first checked bag free on domestic flights and boarding privileges with Zone 2 when flying on US Airways. This is in addition to the current benefits you're already receiving on American.

Your card benefits »

We appreciate your continued loyalty.

Regards,


Suzanne L. Rubin
President, AAdvantage Loyalty Program
and

U. S. Airways Dividend Miles: Countdown to a single loyalty program
13 Mar 2015, 11:28

JDiver
004U2

In October, we announced we would combine our frequent flyer programs in the second quarter of this year. And now, we're on track to bring the Dividend Miles® program into the AAdvantage® program within the next 30 days. We'll be providing you with more information on timing and what you can expect as an AAdvantage member in the next few weeks.

In the meantime, here's what you need to know:

Moving to the AAdvantage program

We'll create a new AAdvantage account for you once we combine programs, and we'll transfer your Dividend Miles mileage balance, Preferred-qualifying activity and million mile balance into that account on a one-to-one ratio. We'll determine your elite status level by looking at your combined elite-qualifying activity for 2014, and separately, your combined 2015 year-to-date elite-qualifying activity.

As a member of the most rewarding airline loyalty program, you'll earn miles when you fly on American, US Airways, oneworld® and other participating airlines, as well as with over 1,000 partners. And, you'll be able to redeem miles for flights, upgrades on US Airways and American, car rentals, hotel stays and more.

Benefits of the AAdvantage program »

Booking award travel

Dividend Miles award bookings and mileage upgrade requests will be disabled a few days before we combine programs to allow us to integrate your accounts.If you plan to redeem Dividend Miles for an upcoming trip, we encourage you to book now. Once our programs are combined, Dividend Miles will be converted into AAdvantage miles, and you'll be able to redeem AAdvantage miles with American.

Benefiting with your card

As a US Airways Dividend Miles MasterCard® cardmember, you'll begin enjoying your first eligible checked bag free and Group 1 boarding on domestic American flights once we combine programs. This is in addition to the current benefits you're already receiving on US Airways.

Your card benefits »

Have an account in both programs?

Let us know before March 20, so we can combine your miles and activity into your AAdvantage account. If you're unable to match by then, we'll assign your Dividend Miles account a new AAdvantage number and give you a chance to merge accounts later.

How to match your accounts »

We appreciate your continued loyalty and look forward to welcoming you as an AAdvantage member.


Suzanne L. Rubin
President, AAdvantage Loyalty Program


This email was sent to <e-mail address> because you subscribe to the 'News and Offers' list.

This email has been sent on behalf of US Airways. We are happy to help you with any questions or concerns you may have. For all inquiries about US Airways or the Dividend Miles® program, visit usairways.com/contact, send an email to [email protected] or contact us in writing at US Airways, 111 W. Rio Salado Pkwy, Tempe, AZ 85281.

US Airways may change, temporarily suspend or discontinue any or all aspects of the Dividend Miles program at any time with or without notice. Visit usairways.com/dm for program updates.

A portion of all travel booked on US Airways may be operated by US Airways Express®. US Airways Express service is operated by Air Wisconsin Airlines Corporation, Mesa Airlines, Inc., Piedmont Airlines, Inc., PSA Airlines, Inc., Republic Airline Inc., SkyWest Airlines, Inc., or Trans States Airlines, LLC

US Airways, US Airways Express, and Dividend Miles are marks of US Airways, Inc.

oneworld is a registered trademark of oneworld Alliance, LLC.

© US Airways | All rights reserved

HTMLPNTSNO031315

This email and any information or files transmitted with it are solely for the confidential use of the recipient. This message contains confidential and proprietary information of US Airways (such as US Airways employee, customer and business data) that may not be read, searched, distributed or otherwise used by anyone other than the intended recipient. If you have received this email in error please notify the sender and promptly delete this message and its attachments.

Last edited by JDiver; Mar 15, 15 at 12:34 am
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Old Mar 13, 15, 11:51 am
  #2  
 
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Thank you JDiver. Was about to post it in AAPM forum.

I am curious whether we will still have the similar eVIP upgrade system intact. It seems like we should. Has there anybody who already got 100k EQM in AA and already got 8 eVIPs with expiration date of 02/28/2016?
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Old Mar 13, 15, 3:51 pm
  #3  
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Originally Posted by Wingtipflyer1 View Post
Quote:





Originally Posted by aamilesslave


I'd go as far as say that for upgrade purposes, it would be best to avoid booking codeshares until the US code disappears.



With Capt. Parker at the yolk, I think avoiding "US" is gonna be impossible

Last edited by JDiver; Mar 13, 15 at 10:44 pm Reason: Redacted post content from deleted post
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Old Mar 13, 15, 5:47 pm
  #4  
 
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As a Citi® / AAdvantage® Platinum Select cardmember, once we combine programs, you'll begin enjoying your first checked bag free on domestic flights and boarding privileges with Zone 2 when flying on US Airways. This is in addition to the current benefits you're already receiving on American.
My email from US says:
As a US Airways Dividend Miles MasterCard® cardmember, you'll begin enjoying your first eligible checked bag free and Group 1 boarding on domestic American flights once we combine programs. This is in addition to the current benefits you're already receiving on US Airways.
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Old Mar 13, 15, 5:51 pm
  #5  
 
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My guess is the process will begin on March 26. Both US and AA have share miles specials that end at 11:59PM on March 25.
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Old Mar 13, 15, 10:52 pm
  #6  
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Some of us, from AA and US, are not happy with the merger. Nonetheless, it is what it is, and since we can't change what they do, the only things we can have control over are 1) our attitudes and behavior, 2) the airline(s) we choose to fly.

Some posts that are merely airline crapping / oneupmanship or disparaging to individuals and replies to same have been deleted or redacted.

We just aren't going to tolerate people calling the bride or groom in this shotgun marriage ugly, nor defamatory smears against any airline management.

/Moderator
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Old Mar 14, 15, 12:14 am
  #7  
 
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Originally Posted by JDiver View Post
Some of us, from AA and US, are not happy with the merger. Nonetheless, it is what it is, and since we can't change what they do, the only things we can have control over are 1) our attitudes and behavior, 2) the airline(s) we choose to fly.

Some posts that are merely airline crapping / oneupmanship or disparaging to individuals and replies to same have been deleted or redacted.

We just aren't going to tolerate people calling the bride or groom in this shotgun marriage ugly, nor defamatory smears against any airline management.

/Moderator
Thank you I've found myself not spending has much time reading the forums and I find this to be a big positive.. Thanks
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Old Mar 14, 15, 11:52 am
  #8  
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Originally Posted by grbauctions View Post
Thank you I've found myself not spending has much time reading the forums and I find this to be a big positive.. Thanks
Absolutely agree-- andy kind of Lxx (legacy US or legacy AA) bashing is so, so, so, so pointless at this point. That's -before- on even gets into the lack of accuracy of some of the bashing, impact of individual perspective on same, etc., etc. Let's just grow up and move on already!
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Old Mar 18, 15, 10:02 am
  #9  
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A member posts in the US forum attempting to sign up for Dividend Miles online takes tou to the AAdvantage signup page.

The end is nearer...
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Old Mar 18, 15, 10:44 am
  #10  
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Originally Posted by JDiver View Post
A member posts in the US forum attempting to sign up for Dividend Miles online takes tou to the AAdvantage signup page.

The end is nearer...
Ah, yes-- they did detail this step in internal documentation as one of the final steps:

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Old Mar 21, 15, 7:34 pm
  #11  
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Originally Posted by Alex_I View Post
- No, it is not. As AA EXP I am also unable to chose some of the Y seats upfront in US without paying $ while none of the AA seats in Y would require an additional payment. Till the program merge AA and US still operate as separate entities with their own FF Program rules.
Also, on a very recent occasion it took >10 min for an AA EXP agent talking to DM desk to attach my AA number to an itinerary booked on US stock by a travel agent.
I find that entire US thing strange. I can get certain window seats towards the front of Y for free but some cost $$. For example I can get 5A on an A320 and 6A on an A321 for free. I wonder how much money this brings in a year for US and whether this will be converted to all MCE seats down the road, charged to both PLTs and EXPs.
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Old Mar 21, 15, 11:09 pm
  #12  
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Single Operation Certificate in April?

Terry Maxon, aviation blogger for the Dallas Morning News, quotes AA President Scott Kirby as saying a single operating certificate for AA and U.S. may be approved by the FAA as soon as next month.

“We have completed eight of our nine phases, and we hope to get a single operating certificate in April,” Kirby said.
Full merger won't occur until both airlines switch their PSS / bookings system to Sabre, to occur "later this year", and fleet and operations are consolidated after that.

http://aviationblog.dallasnews.com/2...nference.html/
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Old Mar 23, 15, 11:15 am
  #13  
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Posted in the accounts matching thread, a commo from AA quoted by JonNYC:

The current target date (for AA and US accounts merger) is Saturday, March 28, 2015.
This possibly would indicate a humongous batch process taking the weekend, possibly longer.

It has been common with aa.com that when a major batch process is occurring, our accounts are zeroed out. This has been a common occurrence and has not been anything to worry about; there is usually an annotation in our accounts online explaining the temporary absence of data. This could last 48 or even more hours due to the extensive scope of this FFP combination.

The aa.com page regarding FFP matching has changed; it now says:

Did you match your accounts?

If you matched your Dividend Miles and AAdvantage accounts earlier this year, we’ll email you once your accounts are combined. Until then, you won’t be able to see your matched accounts and all your Dividend Miles and AAdvantage program miles and activity will remain separate.

What's next:

Once we combine programs, we'll combine the balances from both of your accounts, which includes:
  • Award eligible miles
  • Elite-qualifying balances
  • Million miler balance
If you didn’t match your accounts…

Don’t worry, after we combine loyalty programs you’ll have another opportunity to merge your accounts.

Last edited by JDiver; Mar 23, 15 at 11:24 am
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Old Mar 23, 15, 3:22 pm
  #14  
 
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I just received this from e-miles, which also suggests this is right at hand.


Last edited by Carl; Mar 23, 15 at 3:34 pm Reason: replace with smaller thumbnail so forum formatting isn't wonky
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Old Mar 23, 15, 4:08 pm
  #15  
 
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Originally Posted by Carl View Post
I just received this from e-miles, which also suggests this is right at hand.

If this is correct, then it appears that the merge will happen tomorrow (on the 24th) if all accounts will be AAdvantage starting March 25th. I guess we have to wait 48 hours to see if that actually happens.
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