cmtlatitudes

Just spoke to my bank. Barclay's sent them a notification this morning regarding the double payment. They said the issue is actively being worked on both sides. My bank advised letting the correction process run its course, rather than stopping the pending payment now. They were hopeful the funds would be available by COB today, or worst case tomorrow. Vice the usual 3-4 days for a double billing mistake to normally fall off.

I have the luxury to be able to do that. But I feel for the people who will be much more impacted by this. Especially at the beginning of the month, families making rent payments, etc. Not a good situation.

Also talked to Barclays. The agent said they've been getting calls all morning. There was an error in their algorithm that somehow took all payments out twice that were made on the 1st or 2nd.

Beckles

Barclays told me to stop payment, if you have the $5k to float for a few days on your payment, then it may be best to let it play out, my payment was over $9k, if it had only been $5k I'd not have an issue, at $9k+ I simply don't keep that much cash sitting around my very low interest savings and checking accounts at my primary bank, I'm a few thousand negative, which really makes me uncomfortable.

Edited to add: Actually, when I first called Barclays they told me there was no problem on their end, must be my bank, so I called my bank and at that point stopped payment. My bank says it will bounce anyway if the payment doesn't get stopped. When I called Barclays again, as a courtesy I was going to tell them I stopped payment on the payment they had told me 30 minutes earlier wasn't their fault, they said it was their fault, they were working on it, and told me to stop it if I could, which I told them is what I had already done.

cmtlatitudes

Beckles, thanks for giving the forum the heads up on this issue. Your post helped me out substantially this morning.

I suspect unfortunately there will be a good number of people who will have no idea this is happening, go about their business without checking on account balances, & will have to deal with a significant amount of cleanup and aftermath. Even once the funds & fees are restored. In my younger years - or even in the right situation now - this could have been a catastrophic mess.

Drwaz99

This also happened to me. I ended up calling Barclays, they suggested a 3-way with my bank and they requested my bank process a stop payment for the 2nd pending ACH transfer. I just checked my checking account and Barclays has now also direct deposited the amount of the second ACH debit, so if the stop payment goes through successfully, essentially they have credited back my initial (correct) payment. What a mess.

TWA884

I called Barclays earlier today and the CSR was clueless. Initially, she denied that there was a double payment, since it wasn't reflected in their system, but eventually she advised me to stop payment on the pending ACH hold and that they would reimburse me for any fees.

I decided to let it play out, as I have a comfortable cushion in my checking account balance.

A few minutes ago, I received a notification from my bank of a direct deposit from "Barclaycard US reversal" in the amount of the duplicate payment.

cmtlatitudes

Barclays has also deposited the erroneous debit amount back into my checking account.

I'm glad they're taking steps to rectify the mistake quickly. But what a headache.

Beckles

Now we'll see how they fix this for those of us who did successfully stop payment and they deposited the amount back into our accounts.

Drwaz99

This is what I'm wondering too. I'm just going to wait until the dust settles for a week or so and see how/if they do anything. If not, I'll call them to try to make a honest effort to correct it so it doesn't come back to bite me.

closetasfan

newbie to aviators here - citi cardholder and didnt' travel at all during pandemic until recently. Should I switch to Aviators for the 50k bonus? Are there any additional benefits (or disadvantages?) I used to cycle through AA and United cards whenever I could get the 50K bonus. If I go aviators, I would cancel my Citi card,

Stockjock

I have both cards and cycle through many of my cards almost as often as I can.

If they're still doing the 50k mile bonus w/the first year fee waived, then that's a pretty good deal, imo. But if so, after the first year you can either pay the fee or downgrade the card.

FWIW, this time, they did waive the fee on year two, so that helped. Never hurts to ask. Seems like many card companies are less inclined to waive the annual fee these days once the promotional period is over.

Beckles

It's only $9k for me, that's like a rounding error for a big bank like Barclay's, they probably won't even notice.

Beckles

Today my account is past due the full amount and they charged me a $29 return payment fee.

Beckles

Here's a message Barclay's sent me about this mess:

If you got charged fees from your bank because of their error, they expect you to work that out with the bank, which is contrary to what their customer service rep told me on Tuesday.

chrisny2

Has anyone figured this out yet, now that snacks are back for purchase?

MoonOverMiami

It did for me pre-pandemic on a couple of occasions. I imagine it's limited per day -- so if both you and the AU happened to be flying the same day it would still be $25 total cap on in-flight spending.