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FAQ: Skipping Segment, Hidden City / Point Beyond / Throw Away Ticketing (master thd)

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Old Apr 18, 2013, 9:20 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Prospero
FAQ: "Missing" or "Skipping Segments": Hidden City, Point Beyond and Throw Away Ticketing
Q. What will happen if I "skip" a segment?
A. Skipping an intermediate or end segment is most often referred to as "Hidden City / Point Beyond Ticketing" by American Airlines, and “skiplagging” by others; doing so invalidates the contract you have with AA regarding your ticket. AA will at least cancel the remaining segments. If the reason for missing a segment is to drop the last segment to save money on a more expensive ticket to the intermediate destination, it is called a "Hidden City / Point Beyond" ticket. American Airlines states, in the Conditions of Carriage (and more existentially in Tariff Rule 100AA):

American specifically prohibits the practices commonly known as:
Hidden City/Point Beyond Ticketing: Purchase of a fare from a point before the passenger's actual origin or to a point beyond the passenger's actual destination.
Link to American Airlines Conditions of Carriage, Ticket Validity.

Q. What about buying a round trip and not flying the return?
"Throw away" ticketing, that is purchasing a less expensive round trip ticket with the intent of not flying the return segments ("throwing away" the return tickets) is similarly frowned upon, but may be acted upon - particularly if this becomes frequent or a pattern

Q. Do American Airlines Corporate Security / AAdvantage Fraud have people and algorithms running in the background that check for these?
Assuredly, yes. Can people be found liable for fees and/or lose their accounts / status / miles? Yes, we have had many reports on FT, and the risk increases for repeaters. Can people be criminally or civilly prosecuted? Doubtful. (Link to article on Contract Fraud.)

Q. Would I get in trouble skipping the final segment?
A. Possibly not, if you don't do this on other than the rare occasion, but there is risk.

Q. Can I short check my baggage?
A. In most cases, you may find it difficult, unless you have an overnight connection, must retrieve your baggage for customs or because your connection does not offer interlining of baggage.

Q. Will I get my EQ and Award Miles.
You will likely accrue miles for the segments you actually flew. But “skiplagging” could result in miles confiscation and potentially account closure.

Q. Can I claim the residual value for the unused segment?
Au contraire; with a hidden city / point beyond ticket, you owe AA money under their rules. United and Lufthansa have billed skiplaggers, AA may have.

Q. What has AA said they can do to me about hidden city or throwaway ticketing?
“Passengers who attempt to use hidden city tickets may be denied boarding, have the remainder of their ticket confiscated and may be assessed the difference between the fare paid and the lowest applicable fare.”
A highly recommended article on this topic is 3 Words on Hidden City Ticketing: Don’t Do It (link) from ExpertFlyer, 27 Feb 2019.

Archived older posts may be read here.

For Conditions of Carriage - Ticket Validity and Letter used by AA:
AA Hidden City and Point Beyond Ticketing:

Skipping an intermediate or end segment is referred to as "Hidden City / Point Beyond Ticketing" by American Airlines, and doing so invalidates the contract you have with AA regarding your ticket. AA will generally cancel the remaining segments, and if it is dropping the last segment to save money on a more expensive ticket to the intermediate destination, it is called the "Hidden City" ticket.

The entire Conditions of Carriage, the contract that governs your ticket (in additon to the Detailed Fare Rules attached to your fare class and readable prior to purchase), are here: CONDITIONS OF CARRIAGE.

The specific language regarding Hidden City and Point Beyond Ticketing is here:
TICKET VALIDITY - COMPLIANCE WITH TERMS AND CONDITIONS OF SALE

Tickets are valid for travel only when used in accordance with all terms and conditions of sale. Terms and conditions of sale include but are not limited to:
  1. The passenger's itinerary, as stated on the ticket or in the passenger's reservation record,
    • Any requirement that the passenger stay over a specified date or length of time (for example, Saturday night or weekend) at the destination specified on the ticket.
    • Any special purpose or status (for example, age in the case of senior citizen or children's discounts, military status in the case of a military fare, official government business in the case of a government fare, or attendance at a qualified event in the case of a meeting or convention fare) that entitles the passenger to a special or reduced rate, or
    • Any other requirement associated with the passenger's fare level.
Unless a ticket is reissued by American or its authorized agent upon payment of applicable charges, or an authorized representative of American waives applicable restrictions in writing, a ticket is invalid:
  1. If used for travel to a destination other than that specified on the ticket,
    • If the passenger fails to comply with applicable stay-over requirements,
    • If the passenger does not meet the purpose or status requirement associated with the fare category on the ticket, or
    • If American determines that the ticket has been purchased or used in a manner designed to circumvent applicable fare rules.
American specifically prohibits the practices commonly known as:
  • Back to Back Ticketing: The combination of two or more roundtrip excursion fares end to end for the purpose of circumventing minimum stay requirements.
  • Throwaway Ticketing: The usage of roundtrip excursion fare for one-way travel, and
  • Hidden City/Point Beyond Ticketing: Purchase of a fare from a point before the passenger's actual origin or to a point beyond the passenger's actual destination.
  • Duplicate and Impossible/Illogical Bookings: Duplicate or impossible/illogical American Airlines bookings are prohibited without prior authorization from American Airlines. A duplicate or impossible/illogical booking includes, but is not limited to, bookings for the same passenger on flights traveling on or about the same date between one or more of the same or nearby origin and/or destination (such as JFKDFW and LGADFW or DFWLAX and DFWONT), or bookings with connections that depart before the arrival of the inbound flight.
  • Fraudulent, Fictitious and Abusive Bookings: Fraudulent, fictitious and/or abusive bookings are prohibited. These types of bookings are defined as any bookings made without having been requested by or on behalf of the named passenger. Additionally, creating bookings to hold or block seats for the purpose of obtaining lower fares, AAdvantage award inventory, or upgrades that may not otherwise be available, or to circumvent any of American Airlines' fare rules or policies, is prohibited without prior authorization from American Airlines.

Where a ticket is invalidated as the result of the passenger's non-compliance with any term or condition of sale, American has the right in its sole discretion to:
  1. Cancel any remaining portion of the passenger's itinerary,
    • Confiscate unused flight coupons,
    • Refuse to board the passenger or check the passenger's luggage, or
    • Assess the passenger for the reasonable remaining value of the ticket, which shall be no less than the difference between the fare actually paid and the lowest fare applicable to the passenger's actual itinerary
Sample letter from American Airlines on Hidden City Ticketing:

Dear ,

Let me take the opportunity to clarify American Airlines position on hidden city or point beyond ticketing. Purchasing a ticket to a point beyond the actual destination and getting off the aircraft at the connecting point is unethical (sic). It is tantamount to switching price tags to obtain a lower price on goods sold at department stores. Passengers who attempt to use hidden city tickets may be denied boarding, have the remainder of their ticket confiscated and may be assessed the difference between the fare paid and the lowest applicable fare.

Because we compete with other airlines with different route structures, we sometimes find it necessary to give a traveler who is traveling beyond a connecting point a better price than travelers who are just traveling to the connecting point. For example, a passenger who is traveling to Austin, Texas from Los Angeles can go on one airline via Phoenix for a price that is lower than the cost of traveling on American between Los Angeles and Dallas. If we want to offer the same price to Austin as the other airline, but the only way we can get travelers there is via Dallas, we find ourselves charging the Austin passengers less than the Dallas passengers.

Although the issuance and usage of hidden city tickets is not illegal in the sense that one could be fined or sent to jail by the government, it is unethical and a breach of a passengers (sic) contract with AA. Both tariff rule 100AA and American's Condition of Carriage, which are incorporated into every ticket sold by American as part of our agreement to carry the passenger named on the ticket, bar hidden city ticketing. In addition, it violates the agencies' contract to act as an agent for American Airlines.

If American Airlines continues to lose revenue as a result of hidden city transactions, the fares we charge must inevitably rise.

Sincerely,
In August 2020 AA went after user HappyInTheAir561 for Hidden City Ticketing, demanding payment of $2,500 or permanent closure of his AAdvantage account and loss of 600,000 miles balance. Below is the letter (missing is the 2,500 quote), and there is an entire thread about it here: https://www.flyertalk.com/forum/amer...rmination.html The user says he ultimately paid the money.
Mr. XXXX,

As an analyst with American Airlines, one of my responsibilities is investigating violations of the General AAdvantage® Program Conditions. An audit of your AAdvantage account, determined that you have engaged in the practice known as ‘Hidden City ticketing’; the purchase of a fare to a point beyond your actual destination. Hidden city ticketing is explicitly defined in AA’s Conditions of Carriage as a violation of ticket validity. The Terms and Conditions of the AAdvantage program further state that compliance with the Conditions of Carriage is compulsory for participation in the AAdvantage program. As such, AAdvantage account XXXXXX is restricted, pending the outcome of our investigation. You may review the terms and conditions of the AAdvantage ® program (several parts of the terms and conditions are noted below) by clicking the link below or by copying and pasting it into your browser.

The audit of your account XXXXXwas completed on August xx, 2020. The following reservations were not issued in compliance with the AAdvantage Terms & Conditions, Conditions of Carriage or AA.com Site Usage policy:

52 HIDDEN CITY TICKETS (Included each one of the flights they believe is a hidden city ticket)

Not unlike other commodities, airline seats are market priced. A seat on a non-stop flight is a premium product and commands a higher price. Seats in connecting markets must be priced competitively and hence can be substantially cheaper. The ill-effects of point beyond ticketing are two-fold; the customer receives the flight for a price for which they aren’t entitled and a seat is spoiled on the separate connecting flight. An airline ticket constitutes a contract and the terms of that contract are stated explicitly in the Conditions of Carriage. Please see excerpts below.

Mr.XXXXX, these actions have resulted in clear and considerable losses to American Airlines. In addition to our loss for the travel provided, tickets booked through prohibited practices are considered fraudulent, and therefore not eligible to accrue mileage. In this case, our loss is further compounded through the Elite mileage accruals, benefits, and services used that were not otherwise available. Generally, violations of this nature subject the AAdvantage account to termination. However, we are willing to provide you with an opportunity to restore an equitable relationship through restitution for the loss on your identified travel.

You may respond to this message by 3pm, CST, Friday, August 31, 2020 stating you would like to bring your account back to good standing. At that time, the segments will be re-priced based on your intended travel and we will send you the information so that you may make the appropriate reimbursement for the travel provided. Failure to return the account to good standing or to reply, will result in the termination of your AAdvantage® membership and all its benefits, including all remaining AAdvantage® miles in your account and any award tickets issued from it.
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FAQ: Skipping Segment, Hidden City / Point Beyond / Throw Away Ticketing (master thd)

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Old Jan 20, 2020, 7:17 pm
  #466  
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Originally Posted by bmw745ion19s
Hey guys, I tried searching and didn't reveal anything under AA. I think I know the answer but by no means am I an award expert:

Found an award ticket out of my nearest airport to SAN, one way ticket flying F. It is a 2 stop ticket, the third leg is from an alternate airport I fly from. Anyway can I "run late" and ask to just drive to the alternate airport and take the final leg to SAN? That final leg is not available as an award ticket at same price. It is on AS if that makes a difference.

I don't want any areas of stress or worry, hence why I like to buy, in one way or another, the class of travel I want to fly, category of rental car etc. ahead of time so I can enjoy the trip.
No show any segment and all following segments will auto cancel.
Many threads on AA married segment awards.
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Old Jan 20, 2020, 7:21 pm
  #467  
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It's simple, each segment of a ticket be flown in the order issued. If not, then the remaining segments are cancelled and retain whatever value they retain under the fare rules. The form of payment, e.g. cash vs. miles is irrelevant. The operating carrier is irrelevant.

Whether some random agent might cancel a segment for you and then reissue the ticket as you wish is an open question. But, if your new ticket would violate fare rules, even a willing agent may not be able to do it.

There is no way of knowing in advance whether this might be possible. Thus, entirely your risk tolerance which appears to be low. A good thing in this case.
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Old Jan 20, 2020, 7:21 pm
  #468  
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Originally Posted by bmw745ion19s
Hey guys, I tried searching and didn't reveal anything under AA. I think I know the answer but by no means am I an award expert:

Found an award ticket out of my nearest airport to SAN, one way ticket flying F. It is a 2 stop ticket, the third leg is from an alternate airport I fly from. Anyway can I "run late" and ask to just drive to the alternate airport and take the final leg to SAN? That final leg is not available as an award ticket at same price. It is on AS if that makes a difference.

I don't want any areas of stress or worry, hence why I like to buy, in one way or another, the class of travel I want to fly, category of rental car etc. ahead of time so I can enjoy the trip.

Thanks in advance.
I believe Alaska rules are similar to AA's, miss a leg and lose the remaining legs.
You should call AA and ask. You might also get AS to do something for you.

Last edited by mvoight; Jan 20, 2020 at 7:27 pm
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Old Jan 20, 2020, 7:22 pm
  #469  
 
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It would be easier to understand if you gave the actual routing.

That said, anytime you miss a segment, your remaining segments will be cancelled. At one time you could cancel an entire outbound routing on a round-trip ticket and keep the return, I'm not sure if that's true anymore.

Skipping the last segment of course can't cancel any future segments, but doing it more than very occasionally could lead to problems.
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Old Jan 21, 2020, 7:57 am
  #470  
 
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Thank you for the reply, I should have made it more clear I def. know that no showing would cancel everything. I was asking if I notified them in advance. It appears the outcome still may be the same?

The routing of the full one-way ticket is GNV-CLT-MCO-SAN. Obviously you can see why I am asking this question lol
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Old Jan 21, 2020, 12:28 pm
  #471  
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Originally Posted by bmw745ion19s
Thank you for the reply, I should have made it more clear I def. know that no showing would cancel everything. I was asking if I notified them in advance. It appears the outcome still may be the same?

The routing of the full one-way ticket is GNV-CLT-MCO-SAN. Obviously you can see why I am asking this question lol
At first I thought you wanted to miss one flight, but it appears now you just want to fly the last flight and miss the first 2.
Adding the details make it more clear now.
It would mean more than notifying them, you have them to agree to drop the first 2 segments.
They might want to reprice the ticket, as they might suspect you are doing this to avoid paying for just flying MCO-SAN
Basically, this is hidden city ticketing, which works better if you want to drop the ending segment(s)
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Last edited by mvoight; Jan 21, 2020 at 12:41 pm
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Old Jan 21, 2020, 3:35 pm
  #472  
 
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Well, you can certainly call and ask, but me thinks that if AA was OK with dropping the first 2 segments and only using the third, they would have offered the third segment at the lower price in the first place.
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Old Jan 21, 2020, 4:40 pm
  #473  
 
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In paper ticket days this was easily done. I miss those days.
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Old Feb 4, 2020, 5:14 pm
  #474  
 
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LHR-LAX SJC business class costs 75000 miles + tax, and LHR-LAX costs 88000 miles + same tax. LHR-LAX is the same flight, and LAX-SJC departs in the next morning.

If I book LHR-LAX-SJC but does not fly LAX-SJC (I assume since this is international and overnight connection, I can take the luggage out at LAX), would AA care?
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Old Feb 4, 2020, 5:18 pm
  #475  
 
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Originally Posted by uclacolumbiaunc
LHR-LAX SJC business class costs 75000 miles + tax, and LHR-LAX costs 88000 miles + same tax. LHR-LAX is the same flight, and LAX-SJC departs in the next morning.

If I book LHR-LAX-SJC but does not fly LAX-SJC (I assume since this is international and overnight connection, I can take the luggage out at LAX), would AA care?
AA won’t care because no AA human being will ever look at your reservation
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Old Feb 4, 2020, 5:36 pm
  #476  
 
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Originally Posted by Colin
AA won’t care because no AA human being will ever look at your reservation
would AA system raise any red flag if i don't show at the LAX-SJC flight?
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Old Feb 4, 2020, 6:11 pm
  #477  
 
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the answer is no human being will ever look at your reservation
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Old Feb 4, 2020, 6:15 pm
  #478  
 
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Originally Posted by Colin
the answer is no human being will ever look at your reservation
how would they enforce the T&C if that's the case?

if the system raises some red flag, then someone from the aadvantage department would shut down my account, right?
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Old Feb 4, 2020, 6:20 pm
  #479  
 
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AA does not pay staff to review every unflown segment. To the limited extent AA reviews any unflown segment, it would do so by looking for a pattern of behavior. Absent a pattern, no AA human being will ever look at your reservation.
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Old Feb 4, 2020, 6:25 pm
  #480  
 
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Originally Posted by Colin
AA does not pay staff to review every unflown segment. To the limited extent AA reviews any unflown segment, it would do so by looking for a pattern of behavior. Absent a pattern, no AA human being will ever look at your reservation.
so you're saying if i am not repeat offender (this would be my first time doing this if i do it, on paid or award ticket), they don't really care?
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