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Redeeming Miles for Awards on Malaysia Airlines / MH (Master thread)

Redeeming Miles for Awards on Malaysia Airlines / MH (Master thread)

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Old Mar 11, 22, 3:44 am   -   Wikipost
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MH / Malaysia Airlines: Earning Miles, Awards, etc.
Malaysia Airlines joined oneworld 1 Feb 2013


NOTE: Since May 2015, MH has been undergoing major restructuring, including fleet, personnel and route reduction, rebranding (the airline changed its registered name 1 Sep 2015), etc. Please keep aware of possible changes.

Link to AA's oneworld airlines MH miles-earning chart page; miles are reported to post 1-2 weeks, longer or to Enrich for account holders.

● Domestic MH coded flights operated by Firefly or MASwings aren't eligible for AAdvantage miles accrual*

● AAdvantage Executive Platinum, AAdvantage Platinum and AAdvantage Gold members do earn status bonus (redeemable) miles when flying on Malaysia Airlines.

● Awards book into P (First Class), U (Business Class) and X (Economy Class). Awards do not incur "YQ" fees; MH now seems to be releasing F award seats to AA (post #173).

● Infants are not permitted in F on 747 and A380;

Link to Malaysia Airlines website

Link to archived announcement of MH to join oneworld FT thread.

*NOTE: Code-share partners

● Malaysia Airlines code-shares oneworld partners American Airlines, Cathay Pacific Airways and its affiliate Dragonair, Finnair, Japan Airlines, Qatar Airways, Royal Jordanian and SriLankan Airlines. EQM and Award Miles earning eligible.

● Code-share partners that are not part of oneworld include its subsidiary Firefly, and Air Mauritius, Bangkok Airways, China Southern Airlines, Egyptair, Etihad, Garuda Gulf Air, Jet Airways, KLM, Korean Air, Oman Air, Philippine Airlines, Royal Brunei Airlines, Silk Air, Singapore Airlines, Thai Airways, Turkish Airlines and Uzbekistan Airways. These are ineligible for earning AA EQ or Award miles.

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Old Mar 11, 22, 10:14 am
  #556  
 
Join Date: Mar 2022
Posts: 17
It's a phenomenon known as Phantom Award Space. The computer originally shows availability, but when you go to book it there is actually no inventory. I would call and ask to speak with a supervisor in the AAdvantage department and see if they can release a seat for you.
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Old Mar 11, 22, 10:29 am
  #557  
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 9,194
Yep...

Phantom / false AA award availability with AA partners (master thd)
JJeffrey is online now  
Old Mar 25, 22, 12:48 pm
  #558  
 
Join Date: Feb 2019
Posts: 121
Originally Posted by UncleDude View Post
System shows MH Awards, number of AAdvantage miles required and taxes.

However when you request to book the selected available flights I get the same Identical message on every date I've tried

Choose a different flight or fare

We're sorry but at least one of the flights or fares you chose is no longer available.

Anybody have a cure to this Glitch?
Just ran into this issue as well... and expert flyer seems to corroborate the lack of award space. Definitely phantom space on AA side. Sad
gbongc is offline  
Old Jun 15, 22, 5:46 am
  #559  
 
Join Date: Sep 2004
Posts: 957
Reading this thread and it seemed a lot of people have experienced 'phantom' MH availability when trying to redeem AA miles. Has anyone actually been successful in using AA miles for MH long haul flights?
A1pax is offline  
Old Jun 15, 22, 9:15 am
  #560  
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Originally Posted by A1pax View Post
Reading this thread and it seemed a lot of people have experienced 'phantom' MH availability when trying to redeem AA miles. Has anyone actually been successful in using AA miles for MH long haul flights?
Yes - I would suggest using a different site ( e.g. the BA one ) to search for availability though
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Old Jun 16, 22, 7:01 am
  #561  
 
Join Date: Sep 2004
Posts: 957
Originally Posted by Dave Noble View Post
Yes - I would suggest using a different site ( e.g. the BA one ) to search for availability though
Thanks, Dave Noble. I have seen MH flights (long haul J) when searching in AA website. I crossed checked BA website and found the same MH flights. So, am keeping my fingers crossed that I will be successful when I am ready to book, using AA miles - cheaper than using BA avios!
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Old Aug 1, 22, 5:12 am
  #562  
 
Join Date: Feb 2001
Programs: IHG Plat, Hilton Gold, Accor Gold, Marriott Silver
Posts: 4,116
The situation seems to have reversed. I'm now seeing no MH availability at all via AA on some routes.
When BA and QF both show MH availability, AA shows nothing available. Does anyone know if this is just the web site? Can agents access the seats?

Last edited by Kremmen; Aug 1, 22 at 8:24 am
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Old Aug 2, 22, 8:46 am
  #563  
 
Join Date: Aug 2005
Location: NYC
Programs: AA Lifetime Plat, UA Prem Exec
Posts: 32
I currently had a mileage reservation BKI-NRT in business on Malaysian continuing on to NRT-LAX in 1st on Japan. Malaysian outright cancelled the flight with no attempt to accommodate or alternatives. I called AA but they told me they could not help because it was a partner carrier. But they would still honor my NRT-LAX leg on Japan. Unfortunately NRT is a 5 hour flight from where I would be. In multiple attempts to rebook I got multiple phantom legs on both Malaysian and Japan. I obviously had to make alternate plans, but still check every few days and see the same phantom routings that when I go to hold disappear.
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Old Aug 2, 22, 8:46 am
  #564  
 
Join Date: Aug 2005
Location: NYC
Programs: AA Lifetime Plat, UA Prem Exec
Posts: 32
I currently had a mileage reservation BKI-NRT in business on Malaysian continuing on to NRT-LAX in 1st on Japan. Malaysian outright cancelled the flight with no attempt to accommodate or alternatives. I called AA but they told me they could not help because it was a partner carrier. But they would still honor my NRT-LAX leg on Japan. Unfortunately NRT is a 5 hour flight from where I would be. In multiple attempts to rebook I got multiple phantom legs on both Malaysian and Japan. I obviously had to make alternate plans, but still check every few days and see the same phantom routings that when I go to hold disappear.
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Old Sep 22, 22, 7:06 pm
  #565  
 
Join Date: Jan 2016
Location: APAC
Programs: AA EXP, Hyatt Globalist
Posts: 110
Originally Posted by Kremmen View Post
The situation seems to have reversed. I'm now seeing no MH availability at all via AA on some routes.
When BA and QF both show MH availability, AA shows nothing available. Does anyone know if this is just the web site? Can agents access the seats?
Im seeing the same thing, both AS and BA are showing availability, while AA does not.
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Old Sep 22, 22, 8:17 pm
  #566  
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Originally Posted by rill2503456 View Post
Im seeing the same thing, both AS and BA are showing availability, while AA does not.
Have you tried making a telephone call to AA and seeing whether the agents can see anything?
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Old Sep 23, 22, 1:36 am
  #567  
 
Join Date: Feb 2019
Posts: 121
Originally Posted by Dave Noble View Post
Have you tried making a telephone call to AA and seeing whether the agents can see anything?
AA can see the space. I had to initiate a change to an existing booking that had a leg on MH, and AA was able to make the change for me even though the leg I wanted didn't show up on the website.
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Old Sep 23, 22, 2:08 am
  #568  
 
Join Date: Jan 2016
Location: APAC
Programs: AA EXP, Hyatt Globalist
Posts: 110
Originally Posted by Dave Noble View Post
Have you tried making a telephone call to AA and seeing whether the agents can see anything?
I just tried calling after not seeing any space online and they had no problem booking with the space visible in BA/AS.
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