Feb 1, 2013, 12:04 pm
Redeeming Miles for Awards on Malaysia Airlines / MH (Master thread)
Mar 11, 2022, 10:14 am
#556
Join Date: Mar 2022
Posts: 17
It's a phenomenon known as Phantom Award Space. The computer originally shows availability, but when you go to book it there is actually no inventory. I would call and ask to speak with a supervisor in the AAdvantage department and see if they can release a seat for you.
Mar 11, 2022, 10:29 am
#557
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,482
Mar 25, 2022, 12:48 pm
#558
Join Date: Feb 2019
Posts: 138
System shows MH Awards, number of AAdvantage miles required and taxes.
However when you request to book the selected available flights I get the same Identical message on every date I've tried
Anybody have a cure to this Glitch?
However when you request to book the selected available flights I get the same Identical message on every date I've tried
Choose a different flight or fare
We're sorry but at least one of the flights or fares you chose is no longer available.Anybody have a cure to this Glitch?
Jun 15, 2022, 9:15 am
#560
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,600
Yes - I would suggest using a different site ( e.g. the BA one ) to search for availability though
Jun 16, 2022, 7:01 am
#561
Join Date: Sep 2004
Posts: 973
Thanks, Dave Noble. I have seen MH flights (long haul J) when searching in AA website. I crossed checked BA website and found the same MH flights. So, am keeping my fingers crossed that I will be successful when I am ready to book, using AA miles - cheaper than using BA avios!
Aug 1, 2022, 5:12 am
#562
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,228
The situation seems to have reversed. I'm now seeing no MH availability at all via AA on some routes.
When BA and QF both show MH availability, AA shows nothing available. Does anyone know if this is just the web site? Can agents access the seats?
When BA and QF both show MH availability, AA shows nothing available. Does anyone know if this is just the web site? Can agents access the seats?
Last edited by Kremmen; Aug 1, 2022 at 8:24 am
Aug 2, 2022, 8:46 am
#563
Join Date: Aug 2005
Location: NYC
Programs: AA Lifetime Plat, AA PPro
Posts: 42
I currently had a mileage reservation BKI-NRT in business on Malaysian continuing on to NRT-LAX in 1st on Japan. Malaysian outright cancelled the flight with no attempt to accommodate or alternatives. I called AA but they told me they could not help because it was a partner carrier. But they would still honor my NRT-LAX leg on Japan. Unfortunately NRT is a 5 hour flight from where I would be. In multiple attempts to rebook I got multiple phantom legs on both Malaysian and Japan. I obviously had to make alternate plans, but still check every few days and see the same phantom routings that when I go to hold disappear.
Aug 2, 2022, 8:46 am
#564
Join Date: Aug 2005
Location: NYC
Programs: AA Lifetime Plat, AA PPro
Posts: 42
I currently had a mileage reservation BKI-NRT in business on Malaysian continuing on to NRT-LAX in 1st on Japan. Malaysian outright cancelled the flight with no attempt to accommodate or alternatives. I called AA but they told me they could not help because it was a partner carrier. But they would still honor my NRT-LAX leg on Japan. Unfortunately NRT is a 5 hour flight from where I would be. In multiple attempts to rebook I got multiple phantom legs on both Malaysian and Japan. I obviously had to make alternate plans, but still check every few days and see the same phantom routings that when I go to hold disappear.
Sep 22, 2022, 7:06 pm
#565
Join Date: Jan 2016
Location: APAC
Programs: AA EXP, Hyatt Globalist, JL JGC
Posts: 143
I’m seeing the same thing, both AS and BA are showing availability, while AA does not.
Sep 22, 2022, 8:17 pm
#566
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,600
Sep 23, 2022, 1:36 am
#567
Join Date: Feb 2019
Posts: 138
AA can see the space. I had to initiate a change to an existing booking that had a leg on MH, and AA was able to make the change for me even though the leg I wanted didn't show up on the website.
Sep 23, 2022, 2:08 am
#568
Join Date: Jan 2016
Location: APAC
Programs: AA EXP, Hyatt Globalist, JL JGC
Posts: 143
Jan 31, 2023, 8:48 am
#569
Join Date: Sep 2014
Location: Portland, OR.
Programs: AA PPro
Posts: 606
I keep search flight to and from KUL on AA.com, but most of the time it comes up error. Or, one option between KUL-BKK was to use CX KUL-HKG-BBK, but no MH.
the MH flights don't seem to show.
Thoughts?
the MH flights don't seem to show.
Thoughts?