Dec 1, 2012, 8:39 pm
Last edit by: philemer
Effective 12 Oct 2014, meal selection is available from 30 days to 24 hours before flight (This meal selection was suspended temporarily 12 Sep - 10 Dec 2015.)
Special meal (Asian vegetarian, Kosher, Muslim, Low sodium, etc.) requests may be requested where offered. See this post for the list of available special meals.
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Information About Entrée (Main Course) Reservations:
Problems? Try a DM using Twitter or call.
Also see
Note: the old order in which meal preferences are taken by Flight Attendants ("FEBO") ended on 1 Sep 2014. See "FEBO dead 1 Sep 2014 - new system based on flight direction & time zone change".
Thanks to wiki "plank holder" hillrider.
Special meal (Asian vegetarian, Kosher, Muslim, Low sodium, etc.) requests may be requested where offered. See this post for the list of available special meals.
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Reserve your entrée before you fly
Flying in First or Business Class? We’re the first U.S. airline to offer you the choice to reserve your entrée on American Airlines flights with scheduled meal service. To enjoy this personalized service, simply reserve your meal at least 24 hours before departure.
Flying in First or Business Class? We’re the first U.S. airline to offer you the choice to reserve your entrée on American Airlines flights with scheduled meal service. To enjoy this personalized service, simply reserve your meal at least 24 hours before departure.
- Available for customers traveling on American Airlines in First or Business class, on the majority of flights that are scheduled to offer a meal.
- You can reserve your meal beginning 30 days (and up to 24 hours) before you depart
- If you change your flight, reservation is required again
- Meals may not be available at times as there is a limit on numbers.
Information About Entrée (Main Course) Reservations:
- Entrée reservations are available in First and Business class on American Airlines marketed and operated flights
- We can begin accepting reservations 30 days prior to travel and all orders must be completed at least 24 hours before departure
- If your original itinerary changes, please reselect your entrée preference
- We will do our best to accommodate your request, but there may be instances that prevent us from fulfilling your selection
Problems? Try a DM using Twitter or call.
Also see
- ARCHIVE: Meal Entrée (mains) Reservations / Pre-order now Available (Oct 2012)for older posts
- 2014 AA Domestic Meals - menus / menu, photos, etc. (consolidated)
- 2014 AA International Meals - menu /menus, photos, etc. (consolidated)
- 2013 AA Domestic Meals - menus / menu, photos, etc. (consolidated)
Note: the old order in which meal preferences are taken by Flight Attendants ("FEBO") ended on 1 Sep 2014. See "FEBO dead 1 Sep 2014 - new system based on flight direction & time zone change".
Thanks to wiki "plank holder" hillrider.
Reserve / Select Meal Entree / Main Course via website (master thread)
Mar 14, 2014, 4:28 am
#76
Join Date: Feb 2004
Location: NYC
Programs: Amtrak Select Plus, Marriott Platinum, Marriott Lifetime Gold, Hilton Diamond
Posts: 3,123
Update. The response I received from Customer Relations said:
We are sorry you are having difficulty with our web site. In view of the situation you described, we've determined that personnel at AA.com Web Services can more effectively assist you. Please call them directly at:
USA & Canada: 6 a.m. - 2 a.m. CT 1-800-222-2377
United Kingdom: 8:30 a.m. - 5:00 p.m. GMT M-F 0207 365 0777
Other Regions: 6 a.m. - 2 a.m. CT 1-918-832-1384 (Toll Call)
If you prefer, you can email Web Services via www.aa.com/webservices
Well, as I said upthread, I had called Web Services the day before and the person I talked to had not heard of this problem. This time, I sent them an email through the provided link. We'll see...USA & Canada: 6 a.m. - 2 a.m. CT 1-800-222-2377
United Kingdom: 8:30 a.m. - 5:00 p.m. GMT M-F 0207 365 0777
Other Regions: 6 a.m. - 2 a.m. CT 1-918-832-1384 (Toll Call)
If you prefer, you can email Web Services via www.aa.com/webservices
I've tried several browsers/versions to no success. Just get the selection popup with my name, no choices, and "0 Meals."
Mar 14, 2014, 6:17 am
#77
FlyerTalk Evangelist
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 35,389
What's the normal turnaround time? I contacted Web Services days ago and nada. The folks at AA's Facebook page have also buried their heads in the sand about this issue.
I've tried several browsers/versions to no success. Just get the selection popup with my name, no choices, and "0 Meals."
I've tried several browsers/versions to no success. Just get the selection popup with my name, no choices, and "0 Meals."
Mar 14, 2014, 8:01 am
#78
Join Date: Oct 2010
Programs: AA ex-EXP (buh-bye!), HH Gold, SPG Gold, UM Go Blue
Posts: 543
If your flight is after March 31, the explanation is as I outlined a few posts upthread.
Mar 14, 2014, 8:41 am
#79
Join Date: Feb 2004
Location: NYC
Programs: Amtrak Select Plus, Marriott Platinum, Marriott Lifetime Gold, Hilton Diamond
Posts: 3,123
Wirelessly posted (Mozilla/5.0 (Linux; U; Android 4.0.3; en-us; HTC_T120C Build/IML74K) AppleWebKit/534.30 (KHTML, like Gecko) Version/4.0 Mobile Safari/534.30)
If your flight is after March 31, the explanation is as I outlined a few posts upthread.
Understood. What baffles me is that AA keeps saying this is the first they've heard of it, even though it appears to be widespread.
Originally Posted by vasantn
What's the normal turnaround time? I contacted Web Services days ago and nada. The folks at AA's Facebook page have also buried their heads in the sand about this issue.
I've tried several browsers/versions to no success. Just get the selection popup with my name, no choices, and "0 Meals."
I've tried several browsers/versions to no success. Just get the selection popup with my name, no choices, and "0 Meals."
Mar 14, 2014, 10:53 am
#81
Join Date: Mar 2008
Location: SFO, SJC
Programs: AA - EXP 2MM+, Marriott PLT, UA, National Exec
Posts: 495
Mar 14, 2014, 11:23 am
#82
Join Date: Dec 2011
Location: Indianapolis
Programs: UA 1K, Marriott Gold, HH Gold, SPG Gold
Posts: 383
Update. The response I received from Customer Relations said:
We are sorry you are having difficulty with our web site. In view of the situation you described, we've determined that personnel at AA.com Web Services can more effectively assist you. Please call them directly at:
USA & Canada: 6 a.m. - 2 a.m. CT 1-800-222-2377
United Kingdom: 8:30 a.m. - 5:00 p.m. GMT M-F 0207 365 0777
Other Regions: 6 a.m. - 2 a.m. CT 1-918-832-1384 (Toll Call)
If you prefer, you can email Web Services via www.aa.com/webservices
Well, as I said upthread, I had called Web Services the day before and the person I talked to had not heard of this problem. This time, I sent them an email through the provided link. We'll see...USA & Canada: 6 a.m. - 2 a.m. CT 1-800-222-2377
United Kingdom: 8:30 a.m. - 5:00 p.m. GMT M-F 0207 365 0777
Other Regions: 6 a.m. - 2 a.m. CT 1-918-832-1384 (Toll Call)
If you prefer, you can email Web Services via www.aa.com/webservices
Mar 14, 2014, 8:06 pm
#83
Join Date: Feb 2004
Location: NYC
Programs: Amtrak Select Plus, Marriott Platinum, Marriott Lifetime Gold, Hilton Diamond
Posts: 3,123
Didn't hear back from Web Services, but mine is also fixed. Really disappointed in the transcontinental F choices, though. Lasagna or chicken? Seem very pedestrian. I'm used to UA and DL serving something more akin to international business class on these types of routes. Definitely expected three choices including a steak option. I have a regular domestic F from DCA-DFW with better options than the three-class F on LAX-JFK.
Last edited by vatraveler; Mar 14, 2014 at 9:11 pm
Mar 14, 2014, 8:08 pm
#84
FlyerTalk Evangelist
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 35,389
Didn't hear back from Web Services, but mine is also fixed. Really disappointed in the transcontinental F choices, though. Lasagna or chicken? Seem very pedestrian. I'm used to UA and DL serving something more akin to international business class on these types of routes. Definitely expected three choices including a steak option.
Mar 15, 2014, 9:24 am
#86
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,638
Mar 15, 2014, 9:59 am
#87
Join Date: Sep 2001
Location: los angeles, calif.
Programs: Alaska Airlines Gold MVP
Posts: 7,170
Didn't hear back from Web Services, but mine is also fixed. Really disappointed in the transcontinental F choices, though. Lasagna or chicken? Seem very pedestrian. I'm used to UA and DL serving something more akin to international business class on these types of routes. Definitely expected three choices including a steak option. I have a regular domestic F from DCA-DFW with better options than the three-class F on LAX-JFK.
It's three choices - a pasta, a steak and a third meat option - and they are all superior to the junk UA tries to pass off as food on it's domestic flights. I can't believe you think UA's trans-con food services are "akin to international business class." What international business class are you flying that's so bad?
Mar 15, 2014, 10:37 am
#88
FlyerTalk Evangelist
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 35,389
If you only see two choices, then it is not fixed.
It's three choices - a pasta, a steak and a third meat option - and they are all superior to the junk UA tries to pass off as food on it's domestic flights. I can't believe you think UA's trans-con food services are "akin to international business class." What international business class are you flying that's so bad?
It's three choices - a pasta, a steak and a third meat option - and they are all superior to the junk UA tries to pass off as food on it's domestic flights. I can't believe you think UA's trans-con food services are "akin to international business class." What international business class are you flying that's so bad?
Mar 15, 2014, 11:59 am
#89
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Flew two flights yesterday, I'd pre-selected meals on both flights.
CLT-DFW 319: The f/a didn't mention pre-orders at all. Thankfully, I'd picked a good seat for FEBO purposes and still got my choice. First time where a f/a didn't seem to know of my choice.
DFW-RDU S80: F/a was pushing the cart back to row 6 and stopped at 5EF and to confirm with my seatmate and I that we still wanted the pasta we'd pre-ordered. We ended up getting our meals before anyone else because of pre-order.
CLT-DFW 319: The f/a didn't mention pre-orders at all. Thankfully, I'd picked a good seat for FEBO purposes and still got my choice. First time where a f/a didn't seem to know of my choice.
DFW-RDU S80: F/a was pushing the cart back to row 6 and stopped at 5EF and to confirm with my seatmate and I that we still wanted the pasta we'd pre-ordered. We ended up getting our meals before anyone else because of pre-order.
Mar 15, 2014, 2:28 pm
#90
Join Date: Feb 2004
Location: NYC
Programs: Amtrak Select Plus, Marriott Platinum, Marriott Lifetime Gold, Hilton Diamond
Posts: 3,123