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-   -   Reserve / Select Meal Entree / Main Course via website (master thread) (https://www.flyertalk.com/forum/american-airlines-aadvantage/1396914-reserve-select-meal-entree-main-course-via-website-master-thread.html)

ExpatExp Oct 12, 2012 4:32 pm

Reserve / Select Meal Entree / Main Course via website (master thread)
 
Apologies if this has been posted elsewhere, but I searched for entree reservations and didn't see anything. Mods, please move if appropriate.

I noticed that my upcoming JFK-LAX (in F) gives an option for pre-ordering my main course:

http://imageshack.us/a/img688/1439/initiall.jpg

http://imageshack.us/a/img825/9931/secondzs.jpg

http://imageshack.us/a/img688/7900/menups.jpg

http://imageshack.us/a/img715/131/dietary.jpg

http://imageshack.us/a/img525/3916/faqjp.jpg

Now I just have to decide if I can tell which entrée I'll want…

thearmada Jan 8, 2014 10:21 am

Are the pre-order meals always the same as what is served in cabin? How often are they different, if ever, are they?

Antarius Jan 8, 2014 10:22 am


Originally Posted by thearmada (Post 22111272)
Are the pre-order meals always the same as what is served in cabin? How often are they different, if ever, are they?

Never in my experience (over 50 flights as a sample size)

I have had no issues with preordering at all in the last 6 months. Everything has worked flawlessly. ^

CMK10 Jan 8, 2014 11:02 am

My sample size is much smaller (five or so) but they've never been different.

AlwaysAisle Jan 8, 2014 11:20 am


Originally Posted by thearmada (Post 22111272)
Are the pre-order meals always the same as what is served in cabin? How often are they different, if ever, are they?

I think pre-order feature does not become available on the website till around a month before the flight, isn’t it right? That is about the time airlines and catering finalize menu, where catering has all suppliers of ingredients finalized and contract signed. From that perspective it is unlikely that meals actually served in flight differ from what listed on the web as pre-order item.

Past few days where there were major operational disruption then I think it is likely that meals served can be different from what listed on a menu, due to suppliers could not deliver items on time to catering, etc.

Gatwick Alan Jan 8, 2014 11:23 am

Ive done it twice now.
On the International flight it was recognized and served
On the domestic, DFW-PHX I was told the FA's tablet wasn't working and I didn't get my choice of meal.

Will be doing the journey in reverse later today, I better get my pre-orders as I don't like curry.

greg0ire Jan 8, 2014 5:30 pm


Originally Posted by AlwaysAisle (Post 22111694)
I think pre-order feature does not become available on the website till around a month before the flight, isn’t it right?

Not only is it 30 days in advance, it is 30 days from the exact departure time. I'm disappointed to see that I have identical options on my Transcon in each direction. Well, almost identical. 3 choices in F on 763 and same options minus filet of beef in J on 772.

hillrider Jan 8, 2014 10:47 pm

Any chance that http://mobile.aa.com (and therefore the app) be updated to enable choosing one's entrée like on www.aa.com?

It's a feature that it's obviously here to stay.

LovePrunes Jan 9, 2014 5:07 pm

OK this was a weird pre-order entree situation. We had a 3 legs on one day outbound journey that we had selected meals for. First was breakfast, then next two were each a snack. Breakfast choice was 1) cereal or 2) I'll decide later. Snack choices for the next two legs were identical: 1) NASTY curry chicken wraps or 2) beef salad. ordered the cereal and then Ordered the beef salad on each.

We fly the flights and 2 of the 3 flights don't have ANY entrees. The breakfast flight changed to everyone gets yogurt and fruit and bread. The 2nd flight had the snacks with our pre orders. the 3rd flight had warm nuts and a cookie, that was it. Asked the flight attendants about no show pre orders on both flights and they just said this is what we're serving. Was very bizarre 1) that they offered a one choice only entree for one flight, and then no showed meals altogether. I didn't miss the food THAT much as the cereal is, well, cereal, and the beef salad is pretty much just OK, but if it had been better/bigger deal meals, I'd have been more frustrated.

davesam12 Jan 23, 2014 9:51 am

Am on a mid con flight to dfw tomorrow and itinerary says "lunch". When I select pre order choice on line it shows the "variety of Kellogg's cereal" or "make selection later". Weird.

JDiver Jan 23, 2014 10:17 am

Some failure here, but not enough knowledge to know if it's AA's or the caterer's.


Originally Posted by LovePrunes (Post 22121640)
OK this was a weird pre-order entree situation. We had a 3 legs on one day outbound journey that we had selected meals for. First was breakfast, then next two were each a snack. Breakfast choice was 1) cereal or 2) I'll decide later. Snack choices for the next two legs were identical: 1) NASTY curry chicken wraps or 2) beef salad. ordered the cereal and then Ordered the beef salad on each.

We fly the flights and 2 of the 3 flights don't have ANY entrees. The breakfast flight changed to everyone gets yogurt and fruit and bread. The 2nd flight had the snacks with our pre orders. the 3rd flight had warm nuts and a cookie, that was it. Asked the flight attendants about no show pre orders on both flights and they just said this is what we're serving. Was very bizarre 1) that they offered a one choice only entree for one flight, and then no showed meals altogether. I didn't miss the food THAT much as the cereal is, well, cereal, and the beef salad is pretty much just OK, but if it had been better/bigger deal meals, I'd have been more frustrated.


hillrider Jan 23, 2014 10:26 am


Originally Posted by davesam12 (Post 22208052)
Am on a mid con flight to dfw tomorrow and itinerary says "lunch". When I select pre order choice on line it shows the "variety of Kellogg's cereal" or "make selection later". Weird.


Originally Posted by JDiver (Post 22208207)
Some failure here, but not enough knowledge to know if it's AA's or the caterer's.

Contact web services so they know and can look into it!

As we know, AA does not actively monitor this social network site (although they do close loopholes that surface here...it figures!)

skunker Jan 24, 2014 9:09 am

My options for upcoming SAN-DFW flight

Cereal
With milk and fresh fruit
Soy Bacon Quiche Lorraine
With asparagus and herb-crusted tomato
Choose Later
I will make my selection at a later time or during the flight
soy bacon??? :eek:

wrp96 Jan 24, 2014 9:14 am


Originally Posted by skunker (Post 22214159)
My options for upcoming SAN-DFW flight

soy bacon??? :eek:

The quiche is actually really good.

AANYC1981 Jan 24, 2014 9:25 am

i was on an AM flight from LGA-PBI earlier this month and the FA didn't say anything about pre-reserved meals (which i had done). i was able to still get what i ordered so i didn't push it but there are still some out there that are not following this.


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