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Voluntary Award Change / changes: date, time, routing, airline, co-terminal, etc.

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Old Jul 27, 2015, 9:19 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Prospero
Please feel free to add to or correct the information herein.
NOTE: For involuntary award changes (caused by the operating carriers), see Involuntary Award Changes / What To Do (merged threads).

Ordinarily, one must call to request or make changes to award tickets.

Award changes, ordinary

NOTE: More extensive listing of terms and conditions are listed in oneworld and other all partner awards rules, Information 2015 on

Award carrier, connection, date or routing changes: As long as origin and destination (but read on for exceptions such as first / last segment) remain the same, change / award redeposit fees are usually waived for awards under certain circumstances when date, connection, routing or carrier changes are made But:Airline / carrier changes incur no change or redeposit fees as long as you do not try to change between all AA oneworld airlines and non-oneworld airlines or vice versa.

E.g. an AA award such as SEA-HNL-SYD using AS can not be changed to use JL without requiring award redeposit. An award using AA LAX-HKG can be changed to JL via NRT or CX Without redeposit ing miles.

If Maximum Permitted Miles (usually 125% of the most direct available routing) for an award is exceeded, two awards may be charged

or

MSC fare requirements: The most significant or prevailing carrier, usually the one with the transoceanic sector, must offer an unconstructed fare between desired origin and destination; if a fare would require "married segments", two awards may be required.
Award validity: Awards must be used within one year of original booking. For travel beyond that, the award miles will have to be redeposited and new awards secured.

Award cancellations can be by phone or online, but online cancellation requires separate action to reinstate the miles. Canceling online does not request or result in miles redeposit.

Award miles reinstatement: Redeposit fees are waived for Executive Platinum members. See here for more information on award miles reinstatement.

"Upgrading" class of service by using miles requires redepositing the original award and issuing a new one for the higher class if service. AA will waive the deposit fee on the redeposited award, and will not charge for this. (However, taxes may differ, such as going from the discounted U.K. Air Passenger Duty to the full APD if upgrading from Y / PE to J; if there are higher taxes and fees imposed by the new fare, the passenger is charged for those.)

Co-terminals: For award purposes, there are no co-terminals; changing co-terminal airports (MIA and FLL, PBI; JFK, LGA, EWR etc.) will incur a $150 change fee. See this thread for detail on award miles redeposit.

An award using AS, FJ, HA or TN to South Pacific (e.g. AKL, SYD) can not be changed to AA or QF without requiring award redeposit (or vice versa).

Dropping segments: Awards made on AA or / and "all partner" carriers will allow changes mentioned above without requiring redeposit fees. Instances of dropping an origin segment can be allowed, or a final segment - as long as doing so does not change the destination zone (or sub-zone, in the case of intra-North America awards); changing the mileage (miles required) of the award claimed or the number of awards claimed.

Segments can be dropped as long as doing so does not change the destination zone (or sub-zone, in the case of intra-North America awards). If you are refused, refer agents to the in-house memo/advisory dated 02/03/11 entitled "Dropping OWFA segments." (guv1976)

As JonNYC posted:

This document was current as of December 2014:
For permitted changes and fees, see this post in the airline partner award thread.

If the award is AA and oneworld, changes may be made as long as the main / governing /Most Significant Carrier makes an unconstructed fare on the award routing and the governing fare's carrier is not changed to one not offering such a fare.

Close-in booking fee: Changes made to bring travel to under 21 days from award issue will incur close-in booking fees of $75.

Schedule changes: On international awards, schedule changes of two hours or longer, or those breaking connections by bringing them below MCT / minimum connection times, flight cancellations, generally may be cancelled and redeposited without fees, or engender greater flexibility in changes. With AA awards, it is possible award seating may be opened when there is none; with partners, AA can appeal to the Liaison to the partner to open seating in these cases (the partner airline may or may not grant the exception requested). Equipment change constitutes a schedule change and you will be able to get the fee waived pre this thread: http://www.flyertalk.com/forum/ameri...solidated.html

Partner changes: If the award includes non-oneworld partners such as AS, EY, FJ or TN, or a oneworld carrier award is changed to include a non-oneworld carrier, or vice versa, significant fees will be incurred ($150).

"Upgrading" class of service by using miles requires redepositing the original award and issuing a new one for the higher class if service. AA will waive the deposit fee on the redeposited award, and will not charge for this. (However, taxes may differ, such as going from the discounted U.K. Air Passenger Duty to the full APD if upgrading from Y / PE to J; if there are higher taxes abd fees imposed by the new fare, the passenger is charged for those.)

Changes that require different award type -

Changes to the itinerary which involve different AAdvantage award(s) than originally ticketed require a reinstatement of the original award ticket, payment of the applicable award reinstatement charge (see below), and a new award ticket issued (waived for AAdvantage Executive Platinum members using miles from their account). However, SAAver awards canceled for AAnytime awards, or changing to a higher class of service, will not incur redeposit fees.

Changes to your outbound travel date, resulting in a departure within 21 days -

Close-in booking fee: A $75 USD award processing charge will apply for a confirmed change to the date on an AAdvantage MileSAAver and AAnytime award ticket if the change results in a new outbound travel date that is within 21 days of the original booking date (waived for AAdvantage elite members using miles from their account).

Contact AAdvantage Reservations to change your itinerary, pay the applicable charge and have your ticket reissued prior to travel.

Canceling Awards / Reinstating Award Tickets
(Waived for AAdvantage Executive Platinum members using miles from their account)

AAdvantage® mileage will be reinstated for unused and unexpired awards upon payment of a processing fee. For tickets booked on or after November 1, 2018, AAdvantage®mileage will be reinstated upon payment of a processing fee for unused and unexpired awards canceled prior to departure. For each additional award reinstatement from the same account at the same time, an additional charge will be collected. These charges are payable by credit card.

Award class changes: MileSAAver to AAnytime changes generally incur no fees; conversely, AAnytime to MileSAAver awards generally will.

Award cabin class "upgrades" (e.g. Y to J): If the change made is an increase of miles to another cabin class, fees are not normally charged (but some government required fees such as UK Air Passenger Duty, airport passenger facility fees, etc. may change).

Redepositing awards incurs a fee of $150 other than for Executive Platinum members redepositing to their accounts. If two or more awards are being redeposited to the same account at the same time, the fees are $150 for the first award, $25 for every award thereafter. Note the awards do not have to share the same PNR, though some less knowledgeable agents will insist so.

Note: given a 120 hr / 5 day hold is offered, there is no right to “Free” cancellation (without redeposit) within 24 hours of securing the award. OTOH, mere date changes to a year from Booking are free of charge in most instances.

Please see: State of the award reinstatement fee (Nov 2015 - clarifying)
FAQ: Cancel award ticket / cancellation (time frame, taxes, etc.) (merged threads)
Link to ARCHIVE 2017: Award Change for date, time, routing, co-terminal, cost, all changes.
Link to ARCHIVE 2015-2016: Award Change for date, time, routing, co-terminal, cost, all changes.
Link to ARCHIVE 2012-14: Award Change for date, time, routing, co-terminal, cost, all changes.
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Voluntary Award Change / changes: date, time, routing, airline, co-terminal, etc.

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Old Mar 21, 2019, 3:34 pm
  #211  
 
Join Date: Jun 2017
Posts: 258
Finally have all 4 of us re-ticketed for the new flights with email confirmation and assigned ticket numbers! Somehow during all of this, and the moving around of miles, purchasing extra miles, and reinstating miles from one ticket to the other, both of our accounts ended up with an extra 22,500 miles that we are not supposed to have in each account. Our miles account activity page looks like a war zone in black in red lol. Obviously these extra miles are an error but I don't have the strength to make another phone call today to let them know they reinstated one too many ticket miles during all of this, so I will tackle that call another day. Lessons learned today are, number one, make sure you understand, fully, membership and program details, and the rules, before you start requesting for changes to be made, and two, make sure that the changes you want to make are fully worth the hassle lol.
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Old Mar 22, 2019, 5:20 pm
  #212  
JBD
 
Join Date: Apr 2005
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Ticket Numbers: Are new ones supposed to be issued?

I've done a search on this thread but haven't read the whole thing, so apologies in advance if this has been already covered. I'm attempting to make sure my new tickets were processed correctly and hoping you all will provide that confirmation.

Last night I did a voluntary award change: same city pairs, dates, cabin, but new flights. I received the emailed "Your Trip Confirmation and Receipt" for the new flights and my online account shows the status as Ticketed.

However, the ticket numbers issued seen in the original "Your Trip Conf" email, are identical to the ticket numbers seen in the new "Your Trip Confirmation" that has the new flights.

The last time I did this, and it was many years ago, I recall that when the tickets were reissued I received new ticket numbers. Thus my current concern that the reissue didn't occur correctly.

Is this how it should be? New flights ticketed, but original ticket numbers still used?

TIA!
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Old Mar 25, 2019, 12:14 am
  #213  
 
Join Date: Mar 2019
Posts: 21
Hi, one simple question, I book a ticket from NRT-SYD, now I want change it to HND-SYD, same cabin, I was told will be charged $150. Is this correct?
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Old Mar 25, 2019, 9:42 am
  #214  
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Originally Posted by daviddai1124
Hi, one simple question, I book a ticket from NRT-SYD, now I want change it to HND-SYD, same cabin, I was told will be charged $150. Is this correct?
Yes.
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Old Mar 25, 2019, 11:01 am
  #215  
JBD
 
Join Date: Apr 2005
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So I'll rephrase my question that I popsted above to one simple question

Are new ticket numbers supposed to be issued when an exchange is done?

- I've now read this thread in its entirety, as well as a few others on similar topics and have yet to read the answer. I've also looked at 12 of my old award bookings that had voluntary changes made, and each time the "Payment Type" showed exchange, and new ticket numbers were issued. I'm putting off calling AA to in essence tell them that I'm afraid they didn't process my ticket properly - that type of call never goes well. Would so appreciate some feedback.
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Old Mar 25, 2019, 11:06 am
  #216  
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Originally Posted by JBD
So I'll rephrase my question that I popsted above to one simple question

Are new ticket numbers supposed to be issued when an exchange is done?

- I've now read this thread in its entirety, as well as a few others on similar topics and have yet to read the answer. I've also looked at 12 of my old award bookings that had voluntary changes made, and each time the "Payment Type" showed exchange, and new ticket numbers were issued. I'm putting off calling AA to in essence tell them that I'm afraid they didn't process my ticket properly - that type of call never goes well. Would so appreciate some feedback.
I'm not certain, but it might depend on whether you are talking about international or domestic itineraries, and/or whether all travel is on AA, or whether partner carriers are involved.
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Old Mar 25, 2019, 11:08 am
  #217  
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Originally Posted by JBD
So I'll rephrase my question that I popsted above to one simple question

Are new ticket numbers supposed to be issued when an exchange is done?

- I've now read this thread in its entirety, as well as a few others on similar topics and have yet to read the answer. I've also looked at 12 of my old award bookings that had voluntary changes made, and each time the "Payment Type" showed exchange, and new ticket numbers were issued. I'm putting off calling AA to in essence tell them that I'm afraid they didn't process my ticket properly - that type of call never goes well. Would so appreciate some feedback.
AFAIK there is no hard and fast rule that when a flight is changed new ticket numbers must be issued. So if your reservation shows up as ticketed when you check it online, and you received the email receipt of the changes and everything looks ok, then you should be fine.
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Old Mar 25, 2019, 12:55 pm
  #218  
JBD
 
Join Date: Apr 2005
Posts: 522
Thanks for your replies ^

Originally Posted by guv1976
I'm not certain, but it might depend on whether you are talking about international or domestic itineraries, and/or whether all travel is on AA, or whether partner carriers are involved.
My award flights are a simple domestic, all AA roundtrip.

Originally Posted by JJeffrey
AFAIK there is no hard and fast rule that when a flight is changed new ticket numbers must be issued. So if your reservation shows up as ticketed when you check it online, and you received the email receipt of the changes and everything looks ok, then you should be fine.
Regarding my online account: when I click on “Your Trips” and see the list, my award flights’ “Status” show "Ticketed on [the date I made the exchange]. When I click on “Select” to pull up the itinerary, I see "Status" as ticketed, but then after “Issued” it shows the date of the original ticket, not the date I made the exchange. But yes, my new flights are correctly shown.

Regarding emails, I did receive a “Your Trip Confirmation and Receipt” which shows the new flights, but it has the same ticket numbers as the first email. Last data point, under “Your Trip Receipt” in the original email it shows “Advantage Certificate, MasterCard xxxxxxxxxxx”, but in the new email it shows “Reprint”.

My underlying concern stems from the fact that my original flights (on a 738) had yet to be officially cancelled, but the agent nonetheless got SAAver award inventory opened up for me on new flights - making it seem that this exchange falls somewhere between being voluntary and involuntary. So that coupled with my experience of always receiving new ticket numbers in the past - made me want to seek out your anecdotal knowledge. Which is much appreciated!
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Old Mar 28, 2019, 7:18 pm
  #219  
 
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Can i cancel the return portion of a trip after the outbound has been flown and get the miles reinstated..after paying the fee
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Old Mar 28, 2019, 8:34 pm
  #220  
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Originally Posted by mileshound
Can i cancel the return portion of a trip after the outbound has been flown and get the miles reinstated..after paying the fee
Certainly. All AAdvantage awards are now one-ways; they can be combined flexibly to create a roundtrip; circle trip; etc.
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Old Mar 28, 2019, 10:35 pm
  #221  
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Originally Posted by JBD
Thanks for your replies ^



My award flights are a simple domestic, all AA roundtrip.



Regarding my online account: when I click on “Your Trips” and see the list, my award flights’ “Status” show "Ticketed on [the date I made the exchange]. When I click on “Select” to pull up the itinerary, I see "Status" as ticketed, but then after “Issued” it shows the date of the original ticket, not the date I made the exchange. But yes, my new flights are correctly shown.

Regarding emails, I did receive a “Your Trip Confirmation and Receipt” which shows the new flights, but it has the same ticket numbers as the first email. Last data point, under “Your Trip Receipt” in the original email it shows “Advantage Certificate, MasterCard xxxxxxxxxxx”, but in the new email it shows “Reprint”.

My underlying concern stems from the fact that my original flights (on a 738) had yet to be officially cancelled, but the agent nonetheless got SAAver award inventory opened up for me on new flights - making it seem that this exchange falls somewhere between being voluntary and involuntary. So that coupled with my experience of always receiving new ticket numbers in the past - made me want to seek out your anecdotal knowledge. Which is much appreciated!
If it is all AA metals you do not always get new tickets as AA can simply revalidate the reservation with the new flights.

However if the change involved partner flights, even just 10 min schedule change, a new ticket would almost always issue.

I really hate the Print Itinerary and Receipt function is taken away from My Trips - so no way to tell if a reticketing has occurred unless you receive the Your Trip Confirmation email which does not always come! I did not get it on an Upfare of a JL JFK-NRT segment from business to first classs. Definitely requires reticketing because the existing award is canceled, miles redeposited, then new award issued with miles taken afresh. Luckily JL is on Amdeus system so I can use JL PNR to pull up the reservation on QR site, and the ticket numbers shown have changed so I know for sure the reticketing has occurred.
After a few hours when there was still no "Your Trip Confirmation" email to come, I called AA to request one sent. Agent said it would / should come within 2 hours. It did come 30 min later after the call.
JBD likes this.
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Old Mar 29, 2019, 8:59 am
  #222  
 
Join Date: Sep 2015
Posts: 63
I have a flight booked, LFT - DFW - AUS, with a 6 hour layover in DFW.

I now see sAAver availability on a later LFT-DFW flight on the same day that will knock the layover down to less than 2 hours.

Will i incur any fees on this change? Date and class of service do not change and both flights are on AA metal.
Does married segment logic play into this at all? Or can i change one segment and be good?
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Old Mar 30, 2019, 8:16 am
  #223  
 
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I am considering booking an AA domestic award before the Citi AA co-branded credit card 10% miles rebate ends on April 30 for a trip I am planning for the fall. AA is not offering sAAver awards on the flights I really want, so I was thinking about booking something available with the intention of changing flights or travel dates if AA opens better flights later. Assuming I don't change the O/D, carrier, class of service, or award type:
  • Does anyone know if this would result in AA requiring more miles (i.e., would a 25K RT ticket that cost 22.5K miles (net) after the rebate, remain at 22.5K if I change the flights/dates after April 30 or would the redemption cost increase to 25K)?
  • Is the answer to the previous question dependent on whether the tax amount changes or not (i.e., does repricing tax result in repricing the points portion of an award too)?
Thanks for any feedback!
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Old Mar 30, 2019, 8:27 am
  #224  
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Originally Posted by HolyTiger
I have a flight booked, LFT - DFW - AUS, with a 6 hour layover in DFW.

I now see sAAver availability on a later LFT-DFW flight on the same day that will knock the layover down to less than 2 hours.

Will i incur any fees on this change? Date and class of service do not change and both flights are on AA metal.
Does married segment logic play into this at all? Or can i change one segment and be good?
Definitely no fees to make that change. Married segments might come into play if LFT-DFW-AUS is no longer available together, however in any event give AA a call and try to make the change.
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Old Apr 1, 2019, 1:51 pm
  #225  
 
Join Date: Sep 2015
Posts: 63
I was able to make the change and it was relatively painless.
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