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Voluntary Award Change / changes: date, time, routing, airline, co-terminal, etc.

Voluntary Award Change / changes: date, time, routing, airline, co-terminal, etc.

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Old Mar 7, 20, 12:35 pm   -   Wikipost
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Voluntary Award Changes Questions
for carrier, co-terminal, date, destination, add / drop a segment, origin, routing, cancellation
AAnytime <-> MileSAAver and other changes

Please feel free to add to or correct the information herein.

NOTE: For involuntary award changes (caused by the operating carriers), see Involuntary Award Changes / What To Do (merged threads).

Ordinarily, one must call to request or make changes to award tickets.

Award changes, ordinary

NOTE: More extensive listing of terms and conditions are listed in oneworld and other all partner awards rules, Information 2015 on

Award carrier, connection, date or routing changes: As long as origin and destination (but read on for exceptions such as first / last segment) remain the same, change / award redeposit fees are usually waived for awards under certain circumstances when date, connection, routing or carrier changes are made But:
Airline / carrier changes incur no change or redeposit fees as long as you do not try to change between all AA oneworld airlines and non-oneworld airlines or vice versa.

E.g. an AA award such as SEA-HNL-SYD using AS can not be changed to use JL without requiring award redeposit. An award using AA LAX-HKG can be changed to JL via NRT or CX Without redeposit ing miles.

If Maximum Permitted Miles (usually 125% of the most direct available routing) for an award is exceeded, two awards may be charged

or

MSC fare requirements: The most significant or prevailing carrier, usually the one with the transoceanic sector, must offer an unconstructed fare between desired origin and destination; if a fare would require "married segments", two awards may be required.
Award validity: Awards must be used within one year of original booking. For travel beyond that, the award miles will have to be redeposited and new awards secured.

Award cancellations can be by phone or online, but online cancellation requires separate action to reinstate the miles. Canceling online does not request or result in miles redeposit.

Award miles reinstatement: Redeposit fees are waived for Executive Platinum members. See here for more information on award miles reinstatement.

"Upgrading" class of service by using miles requires redepositing the original award and issuing a new one for the higher class if service. AA will waive the deposit fee on the redeposited award, and will not charge for this. (However, taxes may differ, such as going from the discounted U.K. Air Passenger Duty to the full APD if upgrading from Y / PE to J; if there are higher taxes and fees imposed by the new fare, the passenger is charged for those.)

Co-terminals: For award purposes, there are no co-terminals; changing co-terminal airports (MIA and FLL, PBI; JFK, LGA, EWR etc.) will incur a $150 change fee. See this thread for detail on award miles redeposit.

An award using AS, FJ, HA or TN to South Pacific (e.g. AKL, SYD) can not be changed to AA or QF without requiring award redeposit (or vice versa).

Dropping segments: Awards made on AA or / and "all partner" carriers will allow changes mentioned above without requiring redeposit fees. Instances of dropping an origin segment can be allowed, or a final segment - as long as doing so does not change the destination zone (or sub-zone, in the case of intra-North America awards); changing the mileage (miles required) of the award claimed or the number of awards claimed.

Segments can be dropped as long as doing so does not change the destination zone (or sub-zone, in the case of intra-North America awards). If you are refused, refer agents to the in-house memo/advisory dated 02/03/11 entitled "Dropping OWFA segments." (guv1976)

As JonNYC posted:

This document was current as of December 2014:

For permitted changes and fees, see this post in the airline partner award thread.

See TravelingBetter.com here and illustrations here.

If the award is AA and oneworld, changes may be made as long as the main / governing /Most Significant Carrier makes an unconstructed fare on the award routing and the governing fare's carrier is not changed to one not offering such a fare.

Close-in booking fee: Changes made to bring travel to under 21 days from award issue will incur close-in booking fees of $75.

Schedule changes: On international awards, schedule changes of two hours or longer, or those breaking connections by bringing them below MCT / minimum connection times, flight cancellations, generally may be cancelled and redeposited without fees, or engender greater flexibility in changes. With AA awards, it is possible award seating may be opened when there is none; with partners, AA can appeal to the Liaison to the partner to open seating in these cases (the partner airline may or may not grant the exception requested). Equipment change constitutes a schedule change and you will be able to get the fee waived pre this thread: http://www.flyertalk.com/forum/ameri...solidated.html

Partner changes: If the award includes non-oneworld partners such as AS, EY, FJ or TN, or a oneworld carrier award is changed to include a non-oneworld carrier, or vice versa, significant fees will be incurred ($150).

"Upgrading" class of service by using miles requires redepositing the original award and issuing a new one for the higher class if service. AA will waive the deposit fee on the redeposited award, and will not charge for this. (However, taxes may differ, such as going from the discounted U.K. Air Passenger Duty to the full APD if upgrading from Y / PE to J; if there are higher taxes abd fees imposed by the new fare, the passenger is charged for those.)



Changes that require different award type -

Changes to the itinerary which involve different AAdvantage award(s) than originally ticketed require a reinstatement of the original award ticket, payment of the applicable award reinstatement charge (see below), and a new award ticket issued (waived for AAdvantage Executive Platinum members using miles from their account). However, SAAver awards canceled for AAnytime awards, or changing to a higher class of service, will not incur redeposit fees.

Changes to your outbound travel date, resulting in a departure within 21 days -

Close-in booking fee: A $75 USD award processing charge will apply for a confirmed change to the date on an AAdvantage MileSAAver and AAnytime award ticket if the change results in a new outbound travel date that is within 21 days of the original booking date (waived for AAdvantage elite members using miles from their account).

Contact AAdvantage Reservations to change your itinerary, pay the applicable charge and have your ticket reissued prior to travel.

Canceling Awards / Reinstating Award Tickets
(Waived for AAdvantage Executive Platinum members using miles from their account)

AAdvantage® mileage will be reinstated for unused and unexpired awards upon payment of a processing fee. For tickets booked on or after November 1, 2018, AAdvantage®mileage will be reinstated upon payment of a processing fee for unused and unexpired awards canceled prior to departure. For each additional award reinstatement from the same account at the same time, an additional charge will be collected. These charges are payable by credit card.

Award class changes: MileSAAver to AAnytime changes generally incur no fees; conversely, AAnytime to MileSAAver awards generally will.

Award cabin class "upgrades" (e.g. Y to J): If the change made is an increase of miles to another cabin class, fees are not normally charged (but some government required fees such as UK Air Passenger Duty, airport passenger facility fees, etc. may change).

Redepositing awards incurs a fee of $150 other than for Executive Platinum members redepositing to their accounts. If two or more awards are being redeposited to the same account at the same time, the fees are $150 for the first award, $25 for every award thereafter. Note the awards do not have to share the same PNR, though some less knowledgeable agents will insist so.

Note: given a 120 hr / 5 day hold is offered, there is no right to “Free” cancellation (without redeposit) within 24 hours of securing the award. OTOH, mere date changes to a year from Booking are free of charge in most instances.

Please see: State of the award reinstatement fee (Nov 2015 - clarifying)

FAQ: Cancel award ticket / cancellation (time frame, taxes, etc.) (merged threads)

Link to ARCHIVE 2017: Award Change for date, time, routing, co-terminal, cost, all changes.

Link to ARCHIVE 2015-2016: Award Change for date, time, routing, co-terminal, cost, all changes.

Link to ARCHIVE 2012-14: Award Change for date, time, routing, co-terminal, cost, all changes.




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Old Jan 7, 18, 1:24 pm
  #1  
Original Poster
 
Join Date: Nov 2017
Location: Austin, TX
Programs: AAdvantage Platinum
Posts: 11
Voluntary Award Change / changes: date, time, routing, airline, co-terminal, etc.

Question about AA Reduced Mileage Awards (https://www.aa.com/i18n/aadvantage-p...age-awards.jsp)

Does anyone know if once these tickets are issued, they are treated as a regular awards ticket for any changes made?

I may be taking a very short notice trip due to a death in the family, but it is pending approval from work. I can call in and book the reduced mileage award now as there are very convenient SAAver flights available, but I'm wondering if I can change them to further out if work does not approve. I know I'll be traveling up there at least once later in the year to visit family, but no guarantee the airport will still be on the reduced mileage list then.

Thanks
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Old Jan 11, 18, 1:23 pm
  #2  
 
Join Date: Aug 2013
Location: JFK/LGA
Programs: AAdvantage, Skymiles, TrueBlue, HHonors, Hertz, Enterprise
Posts: 20
Does dropping a segment without a fee depend on whether it is a MileSAAver or Anytime award? I was under the impression it doesn't. I have a round trip JFK-LIM-CUZ on LATAM. The rep said I will be charged a fee to drop LIM-CUZ because it's a MileSAAver award. If it was Anytime there will be no fee. I want my outbound to be JFK-LIM. Will like advice before I call again.

Last edited by RJEvans; Jan 11, 18 at 2:04 pm
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Old Jan 11, 18, 3:15 pm
  #3  
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Originally Posted by RJEvans View Post
Does dropping a segment without a fee depend on whether it is a MileSAAver or Anytime award? I was under the impression it doesn't. I have a round trip JFK-LIM-CUZ on LATAM. The rep said I will be charged a fee to drop LIM-CUZ because it's a MileSAAver award. If it was Anytime there will be no fee. I want my outbound to be JFK-LIM. Will like advice before I call again.
Unless there has been a very recent change, the agent is mistaken. HUACA.
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Old Jan 11, 18, 9:01 pm
  #4  
 
Join Date: Aug 2013
Location: JFK/LGA
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Originally Posted by RJEvans View Post
Does dropping a segment without a fee depend on whether it is a MileSAAver or Anytime award? I was under the impression it doesn't. I have a round trip JFK-LIM-CUZ on LATAM. The rep said I will be charged a fee to drop LIM-CUZ because it's a MileSAAver award. If it was Anytime there will be no fee. I want my outbound to be JFK-LIM. Will like advice before I call again.
Just a quick update.

Called back. Rep did not know of the dropped segments. Referred her to the documentation. After a few minutes, she came back and fulfilled the request. No fees.
JFK-LIM-CUZ is now JFK-LIM.
I was also able to change my outbound from Economy to Business, no change charge.
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Last edited by RJEvans; Jan 13, 18 at 9:39 pm
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Old Jan 14, 18, 1:49 pm
  #5  
 
Join Date: Jul 2008
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AA Award Change after Issuance

A couple of questions. First, i have a TPAC saver award on JAL in business that will require a stop in NRT. I now see that the AA non-stop is now available in business a the saver level. What fees are involved in changing the reservation? Would I have better luck asking for the change when i check in for the flight at the airport? Second question, the return flight on this award is booked at the "anytime" mileage rate. if the saver rate subsequently becomes available can i simply call and re-book this segment to save some miles. I have no status with AA. Thanks.
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Old Jan 14, 18, 6:30 pm
  #6  
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Originally Posted by bankerflyer View Post
A couple of questions. First, i have a TPAC saver award on JAL in business that will require a stop in NRT. I now see that the AA non-stop is now available in business a the saver level. What fees are involved in changing the reservation? Would I have better luck asking for the change when i check in for the flight at the airport? Second question, the return flight on this award is booked at the "anytime" mileage rate. if the saver rate subsequently becomes available can i simply call and re-book this segment to save some miles. I have no status with AA. Thanks.
There are no fees for this first, outbound change.

You would be required to redeposit the second award ($150) and have a New award ticket issued.

Please read the Wikipost above for more information about voluntary award changes.
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Old Jan 26, 18, 10:54 am
  #7  
 
Join Date: Jun 2009
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AA Award on BA: Fee to Change Dep from ARN to OSL? (to merge)

I have a 1-way AA award flight from ARN-LHR-SJC in BA biz class that I would like to change to OSL-LHR-SJC.
-The LHR-SJC flight on BA would be the same flight I currently have booked.
-OSL-LHR biz class on BA is currently available on aa.com.

I read a couple of things online recently (sorry, I don't remember where) about AA award changes:
1) no fees for changing origin airport if the airports are in the same region
2) no fees to drop the first segment of an award flight (If, for example, I just purchase the OSL-LHR ticket separately). There were some criteria, but I don't recall what they were.

I just called AA to inquire about these changes and they said either scenario would incur a $150 change fee.

As a data point, I was successful in changing an AA award flight last year from SCL-DFW-SFO to SCL-DFW-SJC without incurring any fees.

Is this a HUCA situation?

Thanks.
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Old Jan 26, 18, 11:08 am
  #8  
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Originally Posted by Sproketz View Post
I have a 1-way AA award flight from ARN-LHR-SJC in BA biz class that I would like to change to OSL-LHR-SJC.
-The LHR-SJC flight on BA would be the same flight I currently have booked.
-OSL-LHR biz class on BA is currently available on aa.com.

I read a couple of things online recently (sorry, I don't remember where) about AA award changes:
1) no fees for changing origin airport if the airports are in the same region
2) no fees to drop the first segment of an award flight (If, for example, I just purchase the OSL-LHR ticket separately). There were some criteria, but I don't recall what they were.

I just called AA to inquire about these changes and they said either scenario would incur a $150 change fee.

As a data point, I was successful in changing an AA award flight last year from SCL-DFW-SFO to SCL-DFW-SJC without incurring any fees.

Is this a HUCA situation?

Thanks.
You should have been charged to change the destination airport on your award last year; sometimes, we just get lucky.

The agent you spoke to today was correct. Changing your origination airport from ARN to OSL will trigger the $150 fee. Dropping the ARN-LHR segment will also trigger the $150 fee because you would be changing the award's country of origin. (If your original award had been MAN-LHR-SJC, you could have dropped the MAN-LHR segment without charge, because the award's country of origin would not change.)
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Old Jan 26, 18, 5:49 pm
  #9  
 
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Ah. Thanks, Guv!
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Old Jan 26, 18, 8:03 pm
  #10  
 
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You should be able to find a one-way flight from ARN to OSL for under $90.
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Old Feb 7, 18, 1:41 pm
  #11  
 
Join Date: Apr 2014
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I need some advice. I want to book an econ ticket to Europe. I have 28.5k miles, need additional 1.5k miles. I have the Barclays card that gives me 10% back. Would the following trick work:
I call and book a "off peak" award on the exact route and airline I want and then after it's issued and I have gotten the "refund" of 2000 miles I call in to change the award to peak pay the additional 7.5k miles. Would this work?
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Old Feb 7, 18, 5:11 pm
  #12  
 
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Originally Posted by r3imagined View Post
I need some advice. I want to book an econ ticket to Europe. I have 28.5k miles, need additional 1.5k miles. I have the Barclays card that gives me 10% back. Would the following trick work:
I call and book a "off peak" award on the exact route and airline I want and then after it's issued and I have gotten the "refund" of 2000 miles I call in to change the award to peak pay the additional 7.5k miles. Would this work?
No, that won't work, otherwise everyone would be doing it as a way to essentially get a few "free" miles.

When you book the off peak award, your account wound see a -22,500 for the flight then a +2,250 for the 10% rebate. In order to change this to the peak date, AA has to first redeposit the award (+22,500) and will take back the rebate (-2,250), so you'd be starting again with 28.5k.
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Old Feb 11, 18, 3:00 pm
  #13  
 
Join Date: Jan 2003
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How about downgrades?

I had a first class award ticket and ended up going standby on an earlier flight, in coach.

Does AA refund any miles in that case? I don't really care and would not ask for a refund, but if the refund is automatic, I'll be happy.
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Old Feb 23, 18, 5:44 am
  #14  
 
Join Date: Jan 2003
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Unfortunately another award ticket question:

I booked a first class sAAver (25,000 miles each way) award ticket for a family member without status. I am Platinum. The trip includes the family member's AAdvantage number in the reservation.

The return trip is 2 segments. The family member now would like to travel from the same origin airport to the same destination airport, but just earlier on the same day. The connecting airport will likely change.

It looks like no change fee is payable, but when I log on, I can't change the ticket. Do I need to call AA, or can I just cancel the ticket and rebook it online? Or would the relative need to log on and handle this?

Thanks.
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Old Feb 23, 18, 6:06 am
  #15  
 
Join Date: Jan 2014
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Originally Posted by NYCommuter View Post
Unfortunately another award ticket question:

I booked a first class sAAver (25,000 miles each way) award ticket for a family member without status. I am Platinum. The trip includes the family member's AAdvantage number in the reservation.

The return trip is 2 segments. The family member now would like to travel from the same origin airport to the same destination airport, but just earlier on the same day. The connecting airport will likely change.

It looks like no change fee is payable, but when I log on, I can't change the ticket. Do I need to call AA, or can I just cancel the ticket and rebook it online? Or would the relative need to log on and handle this?

Thanks.
Call 'em up. As long as there is space its a free change I do believe(regardless of status).
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