Feb 18, 2015, 5:57 pm
Last edit by: rrgg
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
Cartera website: http://www.cartera.com
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
- A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
- Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- Giftcards.com has had various limits over the years, and it was always by calendar month.
- Some data points show the $2,000 monthly limit is not always enforced. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- In 2022, larger orders track more slowly, and you may need to wait a full month to see miles. Strong advice from the thread is to make multiple small purchases (say under $300) rather than large ones to avoid the dreaded "manual review"
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues (archive)
Apr 23, 2022, 11:09 pm
#616
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
I thought it was worth reporting that I bought a physical GC from giftcardmall.com, activated it with a PIN, and was able to buy a MO at a grocery store. The card value was $198 and I bought a $197.11 MO with an 89 cent fee. Most grocery stores officially don't allow GC's to be used but they don't usually look at the card unless they suspect something is going on. Buying two $499.11 MO's in consecutive transactions (if the limit per MO is $500) is a red flag, but someone coming in and buying a MO in the $200-300 range once a week probably won't be.
My problem is not that I can't find ways to liquidate, but that I have a lot more than $2k of legit unbonused online spend many months.
I have tickets outstanding to get miles for a few large purchases. While I have no doubt that I'll get the miles eventually, it makes it hard for me to experiment with the $2k max and be sure that my results are meaningful.
Apr 23, 2022, 11:42 pm
#617
Join Date: May 2008
Location: PHL (kinda, no airport is really close)
Programs: AA Exp, but not sure for how long. Enterprise Platinum woo-hoo!
Posts: 4,550
Any confirmation that they aren't enforcing the $2k /month max?
My problem is not that I can't find ways to liquidate, but that I have a lot more than $2k of legit unbonused online spend many months.
I have tickets outstanding to get miles for a few large purchases. While I have no doubt that I'll get the miles eventually, it makes it hard for me to experiment with the $2k max and be sure that my results are meaningful.
My problem is not that I can't find ways to liquidate, but that I have a lot more than $2k of legit unbonused online spend many months.
I have tickets outstanding to get miles for a few large purchases. While I have no doubt that I'll get the miles eventually, it makes it hard for me to experiment with the $2k max and be sure that my results are meaningful.
Apr 24, 2022, 8:43 am
#619
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,510
They are an authorized dealer for some very high-end stuff. And they have the best return policy on everything including heavy $10,000 speakers and only charge a flat fee of $75 to return if you don't like—$12 flat fee for most other items with a 60-day guarantee.
Last edited by 355F1; Apr 24, 2022 at 8:36 pm
Apr 24, 2022, 9:05 am
#620
FlyerTalk Evangelist
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 35,389
In late February, I placed an order through the portal with Verizon for a new service contract, which should have netted me 6,200 miles. I followed up with Cartera in early March, and got the "we'll investigate and get back to you in 4-8 weeks" reply. After nudging them this past week, they replied that Verizon has declined the order because it was a "BYOD (bring your own device) order which is not commissionable at the time of purchase." Suffice it to stay that nothing in the terms and conditions for this offer even remotely suggested that, apart from the new service contract, one had to additionally purchase a new phone in order to receive the 6,200 miles. Worse yet, on the store webpage under "Shop at Verizon and earn AAdvantage miles," the offers specifically include: "Bring your own phone, get up to $500."
After carefully reviewing all of the terms, conditions, and restrictions, I cannot see how this is not a qualifying purchase. I explained my case in painstaking detail in a responsive email. (No reply yet.) Anybody else have success in getting the miles awarded under similar circumstances? With respect to the Prepaid Plan debacle from a few months back, I seemed to recall reading that some people had success in getting the miles to post after lodging complaints with the BBB or submitting a formal pre-arbitration complaint to Verizon.
After carefully reviewing all of the terms, conditions, and restrictions, I cannot see how this is not a qualifying purchase. I explained my case in painstaking detail in a responsive email. (No reply yet.) Anybody else have success in getting the miles awarded under similar circumstances? With respect to the Prepaid Plan debacle from a few months back, I seemed to recall reading that some people had success in getting the miles to post after lodging complaints with the BBB or submitting a formal pre-arbitration complaint to Verizon.
Last edited by vasantn; Apr 24, 2022 at 4:33 pm
Apr 24, 2022, 1:28 pm
#621
Join Date: Mar 2014
Location: PWM
Programs: AA Plat
Posts: 1,335
Wow. I thought I was late in getting my Jan VZN miles on Mar 1. That really sucks! ETA: I did send a demand to VZN. Dunno if that was helpful or not.
I did have trouble with my $500 GC.com orders from Mar. Submitted tickets for both. The first hasn't paid, despite 2 tickets 2 weeks apart. The 2nd weirdly paid out after 1 ticket. Both tickets were sent to AAS 2 weeks post purchase. I will "CC" AA on my 3rd ticket if needed.
I did have trouble with my $500 GC.com orders from Mar. Submitted tickets for both. The first hasn't paid, despite 2 tickets 2 weeks apart. The 2nd weirdly paid out after 1 ticket. Both tickets were sent to AAS 2 weeks post purchase. I will "CC" AA on my 3rd ticket if needed.
Apr 24, 2022, 7:48 pm
#622
Join Date: Dec 2021
Posts: 46
My Verizon miles posted exactly on the 60th day. Both my orders were BYOD as well but you had to follow a very specific sequence of actions to place your order. Their website was a hot mess. Are you sure you bought the prepaid line contract? If so, I would not give up on this.
My understanding was that by late February—i.e., after Verizon had already specifically removed "Prepay Customers" from the mileage offer and started to clawback miles for Prepaid orders—I had order a postpaid plan in order to qualify for the "New Service" offer of 6,200 miles. Do you have a different understanding? In any event, the Cartera agent made no mention of the prepaid/postpaid distinction. According to her, the sticking point with Verizon was that my order was BYOD and thus (allegedly) "not commissionable." Thanks again.
Apr 24, 2022, 8:35 pm
#623
FlyerTalk Evangelist
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 35,389
Thanks. Before your miles posted, did you have to nudge Cartera and/or push back after an initial rejection? I believe my order was a postpaid contract, not a prepaid one. I was issued a first month's bill immediately upon placing the order, but the bill was not autopaid until the due date. Regarding the order process, as best I can recall, I accessed their website through the portal, shopped their unlimited plans and selected one, and then chose the BYOD option rather than buying a new device, and so on.
My understanding was that by late February—i.e., after Verizon had already specifically removed "Prepay Customers" from the mileage offer and started to clawback miles for Prepaid orders—I had order a postpaid plan in order to qualify for the "New Service" offer of 6,200 miles. Do you have a different understanding? In any event, the Cartera agent made no mention of the prepaid/postpaid distinction. According to her, the sticking point with Verizon was that my order was BYOD and thus (allegedly) "not commissionable." Thanks again.
My understanding was that by late February—i.e., after Verizon had already specifically removed "Prepay Customers" from the mileage offer and started to clawback miles for Prepaid orders—I had order a postpaid plan in order to qualify for the "New Service" offer of 6,200 miles. Do you have a different understanding? In any event, the Cartera agent made no mention of the prepaid/postpaid distinction. According to her, the sticking point with Verizon was that my order was BYOD and thus (allegedly) "not commissionable." Thanks again.
I believe people's miles were clawed back only if they were clearly abusing the process with dozens of purchases.
You may be out of luck because for the postpaid plans, I believe there was a provision that the plan had to be maintained for a certain number of months. The prepaid plans had no such published restriction.
Apr 25, 2022, 8:59 am
#624
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,510
Apr 25, 2022, 9:35 am
#625
Join Date: Dec 2021
Posts: 46
I sent in the standard obligatory inquiry after 15 days and got a response quoting Verizon's policy about the miles not being awarded until 60 days after the order had been placed. With no further communication, the miles posted on the 60th day. So technically, my claim was never "rejected".
I believe people's miles were clawed back only if they were clearly abusing the process with dozens of purchases.
You may be out of luck because for the postpaid plans, I believe there was a provision that the plan had to be maintained for a certain number of months. The prepaid plans had no such published restriction.
I believe people's miles were clawed back only if they were clearly abusing the process with dozens of purchases.
You may be out of luck because for the postpaid plans, I believe there was a provision that the plan had to be maintained for a certain number of months. The prepaid plans had no such published restriction.
Interestingly enough, I separately ordered Fios on the same day that I ordered the wireless service back in late February. The miles for the Fios offer posted pretty quickly, despite the stated 60-day restriction...
Apr 25, 2022, 11:24 am
#626
Join Date: Mar 2014
Location: PWM
Programs: AA Plat
Posts: 1,335
Fascinating if true! Surely not a coincidence? Wonder if other merchants have 60 day ru le? This could save us a lot of time if we wait 60 days before filing a ticket. IIRC AAS wants you to wait at least 2 weeks but I don't think there's an upper limit, is there? Ofc knowing me, I'd probably forget to follow up, despite my AALP spreadsheet! With that being said, I'm pretty low on RDMs (50k) so that's another factor toward expediency.
Apr 25, 2022, 11:33 am
#627
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
Most likely it's because the offer terms required the line to be active for 60 days. Until the 60 day mark, you have not completed the offer.
I wonder how many of the people who never got their miles didn't read the terms and cancelled before the 60 days was up?
I wonder how many of the people who never got their miles didn't read the terms and cancelled before the 60 days was up?
Apr 25, 2022, 2:15 pm
#628
Join Date: Mar 2022
Posts: 31
Verizon Business has a 15K offer now. I can't stop looking at it but it looks too limited to be doable. Anything I'm missing? I think it just has some really poorly priced FIOS contracts as options. Early termination fees would ruin it and I don't think the pricing is close to what I'm currently paying so canceling and ordering new service under a business name wouldn't make sense even if I wanted to go through all that.
But 15k!
But 15k!
Apr 25, 2022, 3:29 pm
#629
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,509
Apr 26, 2022, 6:06 pm
#630
Join Date: Mar 2014
Location: PWM
Programs: AA Plat
Posts: 1,335
As an aside, I got all my miles from both GC.com purchases. They must've started the paperwork on both, even though they only responded regarding one.