EkekoBWI

Agree. Have never experienced Shoprunner interfering with points posting.

orvando

Hello flyertalk's wise men and women of AA's shopping portal! i just made a legitimate purchase on Saks.com (shoes) thru the AA portal. i did not enter a promo code, use shoprunner, etc etc etc. i am well aware that i need to give it a week or two before i worry about not getting a confirmation email from cartera, BUT...

...a promo code called "PPSELECT" lists itself on my receipt as a payment method (along with my credit card). i did not enter PPSELECT, nor does a google search reveal anything about it, nor does it appear as a "permitted" code on saks's page on the shopping portal. i'm worried that this will invalidate my purchase with regard to earning miles.

does anyone have experience with mysterious promo codes appearing on receipts after having used a portal? or, more generally, whether or not miles will post after using un-permitted promo codes? (in case i unwittingly consented to use this code). THANK YOU!

jtav559

I have unwittingly (and a few times willingly) used promo codes that pop up at the end of the checkout session (free shipping, $10 off a $125 purchase, etc) and more or less "auto-applied" to my order. I could have taken them off the order, but I left them on and forged ahead. Miles ended up posting without issues at least 4 times this has happened. I don't think I have ever had a non-posting situation. I have rolled the dice a few times when a promo code outweighed the value of the miles I would earn, used both portal and promo code, got the discount and the miles. Just depends on how things are coded and how high your tolerance for "risk" is.

As far as delays in posting - give it some more time before you reach out. I have had orders take the better part of 6 weeks to post to the shopping account. I would say that if you don't get any feedback (initial "your order has been tracked" email, purchase pending, etc) from the shopping portal in 4 weeks time, you should reach out then. Just as a point of reference, these orders are processed and confirmed in batches by the merchant, not one by one.

If you do reach out, I would not disclose anything related to the code you mentioned. Just the merchant name, order number, date of order, $ amount, and your email when you file a missing purchase claim on the website. They can usually get in touch with the merchant and confirm it. If they come back and state there was a code used that was unauthorized (ie not on the cartera "offers" landing page for the merchant site) and that invalidates your purchase, then you can squawk about it being auto applied and it was not an intentional use on your part. Usually they are pretty understanding when I have had issues on a variety of topics.

Hope that info helps! Sit tight for a few weeks and I bet it will work itself out.

orvando

jtav559, thanks so much for your reply. i gave it about 3 weeks, during which the transaction sat in "Store Visits" but did not move over to "Transactions". i then used the comment form to contact Cartera, who replied requesting a copy of my receipt/confirmation from the purchase. I replied with a screenshot, to which there was no further response, but less than a week later it listed correctly in "Transactions" and i got a "you've earned miles..." email. no mention of the promo code issue from Cartera (although i was careful to send a version of the receipt that didn't include the code).

flamingpanties

I moved in November, and spent thousands at Lowe's, Home Depot and at other stores buying tools and outfitting my new place. Cartera didn't award even one single mile and cheated me out of promotional bonus miles as well. This morning I had to catch up with them and filed 18 claims (not including March's purchases).

Cartera was pretty good for a while, but this this a massive failboat. Apparently you have to watch them like a hawk to ensure your miles get credited, but who has time? Anyone else having problems with them lately?

enviroian

I really don't know what your talking about but I just wanted to reply and say I really dig your flyertalk username.

flamingpanties

Thank you. At some Middle Eastern websites I'm not allowed to use it.

CloudCoder

The little ties you use, to hold pans together, caught on fire. It happens.

flamingpanties

True, all dat. Would be nice if someone commented on my Cartera problems.

nall

I've noticed lately that certain vendors seem to no longer post automatically (but others are fine).

flamingpanties

The certain vendors would be the ones in my post, and it's mandatory to chase after them for points?

nall

Home Depot and GoDaddy weren't posting, but a few other vendors like Walmart were. Haven't tried Lowes.

flamingpanties

I've seen Walmart awards points pretty reliably using the Swagbucks toolbar. Home Depot used to also, and I'd get those email confirmations regularly that I got miles. Pretty disgusted with Cartera, Home Depot and Lowe's. I sank so much money into those stores, and more to come.

CloudCoder

Collecting points is a hobby practiced by only a small subset of the general population. Part of the game is chasing after points when they're not automatically awarded. Hopefully the pain of chasing points is alleviated by the knowledge that we all chase points.

flamingpanties

So your answer is yes, they must be consistently chased. What amazed me was the number of purchases I made, and that not a single one of them were credited to my account.

The contact at Cartera got back to me today, saying I'll be getting credited for a fridge I bought around the 90 days ago mark. This was the right thing to do, although I did mention at some point I'd be taking this issue over to Flyertalk for a good Cartera flogging. Think that helped?

A week ago I returned from a European trip using miles. I still had to pay over $200 for taxes and fees, so the miles weren't so incredibly valuable. I will chase them anyway.

While on the plane I signed up for the AA credit card. Do you think I'll be getting any special consideration from them as a new cc captive?