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AA Miles Award: TN / Air Tahiti Nui award redemptions (master thread)

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Old Jan 2, 2013, 4:02 am
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Last edit by: Prospero
Air Tahiti Nui (TN) is a non-oneworld airline partner of AA. AAdvantage members may use AA miles for awards on TN; members earn miles on TN only if flying TN as an AA marketed / codeshare. AA and TN have expanded codesharing to include CDG, AKL. It is also possible to earn AA miles flying as a Qantas codeshare due to an exclusion from the normal oneworld rule of earning on a oneworld codeshare only if operated by another oneworld airline.

You can now search for TN award availability on aa.com. But you may have to call AA due to some aa.com anomalous behavior. You may also use tools such as ExpertFlyer to find availability, or use Qantas as described in The High Life here.

NOTE: Air Tahiti Nui is “skipping” the USA with the exception of 4-5 flights weekly as of mid-March 2020 and initially through 7 April due to the novel Coronavirus and flying PPT-CDG without stopping at LAX. Link to TN travel policy page.

For AAdvantage awards, remember there must be an unconstructed fare offered by TN - as the most significant carrier - from one's origin - it may not be so likely you'll find an unconstructed fare from FAR or JAX to PPT, more likely from DFW. Otherwise, you may need to get yourself to an OK origin airport with a separate award or paid ticket.

Award classes you are looking for on TN (updated Dec 2017 by dkc192) are:
  • TN awards on AA need to have an "AP" or Another Partner award code.
  • NOTE: ]F is J award
  • U is Y award
  • Z has been J upgrade
  • There is no longer First Class on TN
  • Moana Premium Economy is not available as an award booking yet

See FleyeSkyHigh’s post #599

First, the basics. The should search for available inventory with the following criteria:

Promo Box- leave empty
Carrier Code Box- TN
Inventory Box- ADV

That's pretty much true for all award searches so if the rep didn't know how to find the carrier code of TN your best bet is going to be to HUCA. Assuming you get that far the next gotcha is the way the type of award code that is used. Often times the agent will simply search for a American or OneWorld award code. That will not work. They need to search using an "AP" award code which basically means "Another Partner Award Code."

...Air Tahiti Nui decided to change their business class award booking codes from I to F back in July of 2017. Much of AA's documentation has not been updated. I think they may have changed the letter codes of Economy awards also...they now come from bucket code U. It's helpful to remind the AA agents of the inventory code you are looking to book. I can tell you they are searching for I or U for business or X or T for economy they have not got the right "AP" award code for the search.

Lastly, I have found it helpful to ask them to go to their other screen and try a "direct access" search for the F or U award inventory directly with TN. This last step in my experience has set off the light bulb for most agents to get it done. I used to have a 10% success rate booking TN awards with AA but once I followed all the steps about I am at 80% plus (meaning I only have to HUCA 1 out of every 5 times).
See mercruiser's TN Business award booking process here.

NOTE: AA Agents may have difficulty finding the award space themselves, but:

See the aa.com page on award redemption charts, including the South Pacific, here. From March 22, 2016 on, here.

See post #1 for information on the TN 787 and illustrations, including seat chartand post #2 for information on the A340-343s retiring in 2019.

TN does not belong to any alliance at this time, though they do offer some codeshares and accept awards booked by a number of airlines (including AA). TN offers a "QF3826" PPT-AKL, but as pointed out by JonNYC elsewhere, though ExpertFlyer displays it as a prime flight, it's a codeshare operated by TN and not available for an award. (N.B. ExpertFlyer will show TN award seats accurately.)

Originally Posted by franzose
Since TN introduced 'seat à la carte' on 1 Sept 2019, you can do seat selection online under the condition your booking was ticketed. You need the TN reservation code (PNR):
  • Go to manage booking, enter your details (PNR - last name), open reservation
  • Go to manage booking, modify traveler details. ENTER CONTACT INFORMATION. THIS IS THE KEY TO BEING ABLE TO SEE SERVICES/SEAT SELECTION. Then select 'continue'.
  • Go to Additional Services with the meals sign
  • Go to the Seating and pick your seats (free for business, preference or extra comfort seats in Economy at a fee)
Only works on the regular website, not mobile.
”To request seat assignments, please contact our Air Tahiti Nui reservation office at least 72 hours prior to departure. However, we recommend requesting your seat assignments as soon as you confirm and ticket your reservations, so that more seat options will be available. Please be advised, exit and bulkhead rows can only be assigned at the airport.

Air Tahiti Nui aims to honor advance-seating requests. However, we cannot guarantee any particular seat even if the booking is confirmed. Air Tahiti Nui reserves the right to reassign seats at any time, even after boarding of the aircraft, for operational, safety or security reasons. Please accept our apologies if your preferred seat is not available at departure.”
- Exit and Bulkhead seats can only be assigned at the airport.

- On the A340 a Business seat or pair may be reserved for the pilot not flying.

- TN, 2019 (Note TN easily gives away predilect seats to “friends and family”, so if you lose your exit row or other favored seat don’t be surprised.)

You can not upgrade TN flights with AA miles, but they offer paid counter upgrades (availability based, Feb 2016 $1,000 Y to J, first come first served, so arrive early at check-in, and they may decline to upgrade paid codeshare flights). See http://borabora.airtahitinui-usa.com...es-charges.asp.

We don’t know if an upgrade from Moana Coach can be purchased to Premium Economy (on the 787-9) as yet.

Link to summary information about PPT Airport.

Link to Papeete Faa’a / PPT very useful page at SleepingInAirports.net.

Air Tahiti Nui was established on 31 October 1996 and commenced flight operations on 20 November 1998. The government of French Polynesia is the major shareholder (84.4%) along with other local investors. (Wikipedia)

Fleet

NOTE: TN began flying their Boeing 787-9 “Tahitian Dreamliner” (with GE engines, two purchased, two leased) LAX-PPT etc.18 November, 2018. See Air Tahiti Nui / TN to launch 787-9 Dreamliner 7 November 2018 for more information, including a link to the PDF seat chart. ALL five A340-343s will be replaced by four 787-9s by October 2019.
Boeing 787-9 “Tahitian Dreamliner “ (4 to be in fleet, all by October 2019) link to,TN 787-9 page.

These 787-9s have 30J - 32W - 232Y in a three class configuration . They also offer Panasonic Ku band internet connectivity via WiFi and eX3 IFE.

Boeing 787-9 “Tahitian Dreamliner” seating
C30 (Poerava Business) 2-2-2 Rockwell Collins (née B/E Aerospace) Parallel Diamond (similar to J in the AA A321T or J on QR 777-200LR)
W32 (Moana Premium) 2-3-2 Zodiac Aerospace Z535 Premium Economy class seats.
Y232 (Moana Economy) 3-3-3 in two cabins, with Zodiac Aerospace Z300 Economy class seats
for a total of 294 seats

See post #1 for a current 789 seat chart or SeatGuru here.
Seats in Poerava First are AB, DE, KL
Seats in Moana Premium are AB, DEF, KL
Seats in Moana Premium are ABC, DEF, JKL

“Woven together our fleet names have a hidden meaning: The warrior (TOA) going forward (MUA) in the great (NUI) canoe (VAA)!” The 787-9s will be / are:

F-OMUA “Fakarava”
F-ONUI “Tupaia “
F-OVAA “Bora Bora”
F-OTOA “Tetiaroa”
Airbus A340-343 (four of five remain in service 1/1/2019; the remainder will be phased out by October 2019)

Four A340s have undergone a CIP (Cabin Improvement Program), one (F-OJTN "Bora Bora") has, and will, not be refurbished. Though "Bora Bora" is more likely to be used on South Pacific - Asia flights, it still visits LAX periodically. Perhaps it will be the first A340 to be retired?

TN have eliminated Poerava First and only offer Poerava Business and Moana Economy classes on the A340, and have added Moana Premium (Premium Economy) on the 789. (See below.) A thread on selecting seats with AA awards and codeshares can be read here. The A340 Poerava Business seats are shell angled lie flat seats; Moana Economy seats presumably have 33” seat pitch, but feels tighter; bulkhead and exit row seating can only be assigned at airport check-in.

As seat charts are the same for all five A340s, it's difficult to know which configuration you will be on.

Link to seat chart.
Seat selection and On Line Check In:

At this time, online check-in and online seat selection are not available.

To request seat assignments, please contact our Air Tahiti Nui Reservations Office at least 72 hours prior to departure at (877) 824-4846. However, we recommend requesting your seat assignments as soon as you confirm and ticket your reservations, so that more seat options will be available. Please be advised, exit and bulkhead rows can only be assigned at the airport.

Air Tahiti Nui aims to honor advance-seating requests. However, we cannot guarantee any particular seat even if the booking is confirmed. Air Tahiti Nui reserves the right to reassign seats at any time, even after boarding of the aircraft, for operational, safety or security reasons. Please accept our apologies if your preferred seat is not available at departure.
But:

Originally Posted by UKdiver
Discovered today you can do it using Qatar's website, even if you don't have QR flights in the booking. You need the Amadeus locator code. [If you booked an award with AA, request the agent to give you TN's locator.]
Lounges

Only TN Poerava Business flyers get lounge access (AA codeshare flyers have been denied) TN are not oneworld, so oneworld status does not apply.

At AKL, NRT, and SYD TN use Qantas Business lounge.

At CDG, TN use the Cathay Pacific Business lounge.

At LAX, TN uses the 'International Lounge' in the Tom Bradley International Terminal for business passengers, shared with Air Fiji, El Al and Philippine Airlines; at other times, they will use the Korean Airlines lounge.

At PPT, TN offer their own Salon Manuhiri International lounge (also Diners, Airport Angel and Priority Pass may be used, though TN ticket counter employees may incorrectly tell you they don't accept those cards - in this writer's personal experience, they do.) airside, second floor via stairs or lift, open 150 minutes prior to departures.
Note: Flights within French Polynesia, e.g. to Bora Bora / BOB, are operated by Air Tahiti / VT (not oneworld nor AA partner) can be acquired with TYP, Barclays etc. travelcard points, but not with AA miles.

Other airline services to PPT include LA via SCL-IPC and AF. HA also offers once a week flights (Saturdays at this time) to PPT via HNL. AA flyers to SYD and AKL; this offers other award opportunities via AA and TN. LA flys SCL-IPC-PPT as well.

Websites: www.airtahitinui.com and www.airtahitinui-usa.com

nsuring Responsiveness to Our Customers’ Complaints

If a passenger has an unsatisfactory experience on one of our flights or while interacting with one of our employees, they may file a formal complaint to our Customer Relations Department. Every customer complaint will be read and acknowledged in writing within 30 days of our receipt of the complaint. If this initial communication does not fully address the concerns raised, we will send a substantive written response to the customer within 60 days.

Customer Relations can be reached immediately by clicking on the following link:
www.airtahitinui-usa.com/complaints

Or by calling 1(855) 835-9286

Or by writing through the U.S. Mail, and should be sent to:
Air Tahiti Nui - Customer Service
1970 E. Grand Ave, suite 100
El Segundo, CA 90245

Any written communication should contain the following information:
  • The name of the passenger concerned;
  • The ticket number;
  • The date and flight # concerning the complaint;[
  • If not a complaint onboard the aircraft, the date and location of the event; and
  • The nature of the event
A few French Polynesian words make your travel friendlier

Ia ora na - hello (EE-ah o-RAH-na

E - yes (eh)
Aita- no (EYE-tah)
Mauruuru - thank you (may-ooh-ROO-oo-roo)
Cheers - manuia (mon-oo-EE-ah)
Haere maru - take it easy (hah-EH-reh MAH-roo)
Nana- goodbye (NA-na)

Pronunciation:
Bora Bora - POra POra (yes, "B" is pronounced as "P")
Faa'a - faah ah
Papeete - pa-pay-EH-tay
N.B. French is the official language; speaking French is very useful in PF.
Link to Archive if 2014-2017 posts from this thread.
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AA Miles Award: TN / Air Tahiti Nui award redemptions (master thread)

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Old Jul 12, 2019, 11:10 pm
  #196  
 
Join Date: Aug 2018
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Originally Posted by Sonny84
Oops ...thanks for the reply Brooke.E, you saved me time of non-sense seeking!!
No problem! It is confusing that the names are so close.

The ferry from Papeete to Moorea is super easy, fast and cheap so definitely look into that!
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Old Jul 13, 2019, 10:06 am
  #197  
 
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Thanks for the advise!
If I'd like to go Bora Bora the only way is by plane, right?
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Old Jul 13, 2019, 11:09 am
  #198  
 
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Originally Posted by Sonny84
Thanks for the advise!
If I'd like to go Bora Bora the only way is by plane, right?
The only practical way for tourists, yes, which is why Air Tahiti can charge a hefty premium for their services. If you have Chase UR or Amex MR you can potentially book through their portals and "redeem points" that way, at least saves some cash out of pocket.
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Old Jul 13, 2019, 2:28 pm
  #199  
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Originally Posted by frenchie2
Oh sorry. by "J" I was referring to business class award seats. I don't know what the booking code is, but AA is showing business class seats available while Expertflyer showing none.
Well assuming you're using AA miles, why not just try to put the flight on hold at aa.com and see what happens?? If it works then great, if not then aa.com was just showing phantom space...
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Old Jul 13, 2019, 2:34 pm
  #200  
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Originally Posted by Sonny84
Thanks for the advise!
If I'd like to go Bora Bora the only way is by plane, right?
There is a waterborne service twice weekly, not very comfortable and it takes 13 hours. If you’re traveling on time constraints, forget it.

If you don’t have time constraints, forget the ship and buy a pass. Link

The most affordable way to visit several islands is with an Air Tahiti Pass. These passes connect islands of the same archipelago, or two different archipelagos, while extensions to the far-flung Marquesas and Austral islands can be added on to the other passes. The cheapest is the Discovery Pass, connecting Moorea with Huahine and Raiatea, but many other combinations are available. Those purchasing a pass must complete their travel within 28 days and only visit each island once; however, not all islands have to be visited. Passes offer good value when compared with multiple point-to-point air tickets.
Many seem to assume Tahiti is great, but it’s not the best island to visit, IMO. Moorea, 40 minutes away by fast ferry, is so much better. (But because it’s 40’ from Papeete it gets quite crowded with denizens of Tahiti on the weekends and holidays.)

Bora Bora is a high end destination with spread out resorts, lots of beauty and high prices.

Many miss Raiatea and Tahaa, lovely islands with fewer tourists. And for divers, the Tuamotu archipelago, particularly Fakarava and Rangiroa, offer spectacular adrenaline pass dives with zippy currents and big critters.

Farther afield, the Marquesas and the Austral archipelagos await.
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Old Jul 13, 2019, 4:38 pm
  #201  
 
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Originally Posted by JJeffrey
Well assuming you're using AA miles, why not just try to put the flight on hold at aa.com and see what happens?? If it works then great, if not then aa.com was just showing phantom space...
AA schedule isn't open to June 29, 2020 yet, but on Qantas it is.
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Old Jul 13, 2019, 8:16 pm
  #202  
 
Join Date: Jul 2018
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Originally Posted by frenchie2
Oh sorry. by "J" I was referring to business class award seats. I don't know what the booking code is, but AA is showing business class seats available while Expertflyer showing none.
I would just call the airline and see if they can book it.
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Old Jul 16, 2019, 9:54 am
  #203  
 
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Hi all I have a few questions. I'm flying LAX > CDG and it says AA #### operated by Air Tahiti, and it shows the 787-9 with 3x3x3 so I am correct in assuming it's the new Air Tahiti plane that is shown in the first post, correct?

When I try and book seats via AA I dont see an option, on Air Tahiti's website, I can see it under "extra services" but when I do, I get an error. Assuming I just need to call?

Last question is, my final destination is Vienna, but it was cheaper to book the legs separately. Does Air Tahiti work with any other partners (AF?) to check bags through if I bought a CDG > VIE ticket on the same day?
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Old Jul 17, 2019, 4:31 pm
  #204  
 
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Originally Posted by czech99
Hi all I have a few questions. I'm flying LAX > CDG and it says AA #### operated by Air Tahiti, and it shows the 787-9 with 3x3x3 so I am correct in assuming it's the new Air Tahiti plane that is shown in the first post, correct?

When I try and book seats via AA I dont see an option, on Air Tahiti's website, I can see it under "extra services" but when I do, I get an error. Assuming I just need to call?

Last question is, my final destination is Vienna, but it was cheaper to book the legs separately. Does Air Tahiti work with any other partners (AF?) to check bags through if I bought a CDG > VIE ticket on the same day?
From recent experience, the LAX to CDG on Air Tahiti Nui is at 787-9. I had to phone AA to book it. I had to contact Air Tahiti Nui to select seats.

By the way, the plane was quiet and clean and the Air Tahiti First/Business service was excellent.
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Old Jul 17, 2019, 6:38 pm
  #205  
 
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Originally Posted by PaperGlider
From recent experience, the LAX to CDG on Air Tahiti Nui is at 787-9. I had to phone AA to book it. I had to contact Air Tahiti Nui to select seats.

By the way, the plane was quiet and clean and the Air Tahiti First/Business service was excellent.
How did you find the flight from LAX to CDG? Was it on AA's site and you clicked "all airlines" at the bottom?

I can't seem to find anything that is direct, they all stop in one of AA's hubs. I did one way and round trips, no TN flights.
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Old Jul 17, 2019, 11:29 pm
  #206  
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Originally Posted by czech99
Hi all I have a few questions. I'm flying LAX > CDG and it says AA #### operated by Air Tahiti, and it shows the 787-9 with 3x3x3 so I am correct in assuming it's the new Air Tahiti plane that is shown in the first post, correct?

When I try and book seats via AA I dont see an option, on Air Tahiti's website, I can see it under "extra services" but when I do, I get an error. Assuming I just need to call?

Last question is, my final destination is Vienna, but it was cheaper to book the legs separately. Does Air Tahiti work with any other partners (AF?) to check bags through if I bought a CDG > VIE ticket on the same day?
Just don’t call it Air Tahiti, please. Air Tahiti / VT is a local airline with ATR and smaller twins. Air Tahiti Nui is what you want to ask for. TN has three Boeing 787-9 and two Airbus A340-300 aircraft (the 340s will be gone later this year, one more Dreamliner will replace them). A340 is 2 x 4 x 2 in Moana Economy, 789 is 3 x 3 x 3.

TN codeshares with Air France and SNCF rail, among others. You might be able to check baggage through to another airline, but I’d not bet on it - and TN ground staff can be downright surly. If you’re flying TN as an AA marketed flight you’ll get EQ instruments, but even more surliness in the ground.

For seats, call TN. (Exit seats can only be assigned at the airport.)
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Old Jul 18, 2019, 8:56 am
  #207  
 
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Originally Posted by PaperGlider
From recent experience, the LAX to CDG on Air Tahiti Nui is at 787-9. I had to phone AA to book it. I had to contact Air Tahiti Nui to select seats.

By the way, the plane was quiet and clean and the Air Tahiti First/Business service was excellent.
Originally Posted by JDiver
Just don’t call it Air Tahiti, please. Air Tahiti / VT is a local airline with ATR and smaller twins. Air Tahiti Nui is what you want to ask for. TN has three Boeing 787-9 and two Airbus A340-300 aircraft (the 340s will be gone later this year, one more Dreamliner will replace them). A340 is 2 x 4 x 2 in Moana Economy, 789 is 3 x 3 x 3.

TN codeshares with Air France and SNCF rail, among others. You might be able to check baggage through to another airline, but I’d not bet on it - and TN ground staff can be downright surly. If you’re flying TN as an AA marketed flight you’ll get EQ instruments, but even more surliness in the ground.

For seats, call TN. (Exit seats can only be assigned at the airport.)
Great, thank you both for the replies.
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Old Jul 26, 2019, 4:23 pm
  #208  
 
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I booked a revenue flight from NZ. The LAX to PPT sector is operated by TN. It seems I cannot earn AA miles on that sector, is that right? Does anyone know what miles I can earn?
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Old Jul 27, 2019, 8:40 am
  #209  
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Originally Posted by italdesign
I booked a revenue flight from NZ. The LAX to PPT sector is operated by TN. It seems I cannot earn AA miles on that sector, is that right? Does anyone know what miles I can earn?
Unless you’ve booked that as an AA or QF marketed flight, you can not earn AA miles. You can only redeem AA miles on TN, not earn, other than as AA or QF codeshares.

TN partners with

Aircalin
Air France
Air New Zealand
American Airlines (no)
Japan Airlines
Korean Air
LATAM Chile
Qantas
SNCF, French National Railways

You’d have to look at each program’s earning rules to determine whether or not you can earn miles in their program. That’s beyond the scope of this forum.
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Old Jul 30, 2019, 4:01 pm
  #210  
 
Join Date: Aug 2017
Location: SAN
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Sorry in advance if this is already covered. I have read all the posts and the wiki and can not find the information. Looking to book LAX-PPT in Business next June/July. In searching AA and Qantas all I see are Economy options.I looked on EF and searched Business - Award (F) and Business - Upgrade (Z). EF only shows 1 day with F availability and many days with Z seats.

Questions:
1) Can I trust EF to be accurate?
2) How does one book Z seats?

EF has Z as "Business Upgrade Only Using Air Tahiti Miles, not miles of other Airlines". So presume the only way to use Z is to book an Economy ticket then a Z upgrade with TN miles?

Thanks for any help
TD
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