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Discrepancy between QF and CX award search and AA availability

Discrepancy between QF and CX award search and AA availability

Old Mar 2, 2011, 12:29 pm
  #61  
 
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Originally Posted by Austinrunner
(1) Yes.
(2) Yes.
(3) Only if QF releases more seats. There is no guarantee that will happen.
Thank you.

I understand that they might release more seats.
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Old Mar 2, 2011, 1:29 pm
  #62  
 
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Originally Posted by i_fly_AA
As someone already said, this is most likely not an issue of AA blocking a QF seat, but rather that of QF not releasing its seats to AA.
Not necessarily.Mrsdrron has the experience as a QFF elite status pax not being able to book a J award BKK-SYD on QF but as AA gold being able to have a choice of dates for an Aaward.Seems that it would be the POS restriction again.
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Old Mar 15, 2011, 6:34 pm
  #63  
 
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AA can't see CX award availability despite being available on kvs and ba.com?

Is AA blocking CX award seats or is there something wrong with their system? I can currently see 2 J seats available from HKG-DPS on both KVS and BA.com. I have spoken to two AA agents now and they say they can see no availability and they can't even see availability on the days either side which have availability with KVS.

It is really important that I get these two seats. Does anyone know what could be going on? Is BA/KVS wrong or is AA wrong?

Maybe unrelated but they also said that the day which they could find availability (04AUG) there were 2 CX flights going that day. One apparently departed at 12:45pm but according to the CX website, this flight doesn't exist.

This thread seems to show a similar problem. It appears that AA might be doing something to UA starnet blocking on CX regional flights?

Last edited by pogonation; Mar 15, 2011 at 6:42 pm
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Old Mar 16, 2011, 3:47 pm
  #64  
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Originally Posted by pogonation
Is AA blocking CX award seats or is there something wrong with their system? I can currently see 2 J seats available from HKG-DPS on both KVS and BA.com. I have spoken to two AA agents now and they say they can see no availability and they can't even see availability on the days either side which have availability with KVS.

It is really important that I get these two seats. Does anyone know what could be going on? Is BA/KVS wrong or is AA wrong?
What Availability does the [Awards/CX] Method in the KVS Tool show?

Please see the CX Award Availability interpretational guidelines in the http://www.flyertalk.com/forum/ameri...vantage-2.html thread.
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Old Mar 18, 2011, 9:07 am
  #65  
 
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I ran into this the other day with seats available on Asia Miles but when I call AA, no dice. But then I found another set of seats and they were available, so I booked them ORD-HKG.

If I had just one wish I'd wish for 1000 more wishes, and then I'd wish for AA to allow us to search international award availability online.
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Old Apr 26, 2011, 9:59 am
  #66  
 
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QF and CX availability - AA seems to see differently

I was hoping to at least secure one-way J award from AKL to BKK with hopes to fly on QF or CX. I checked Exertflyer award availability with QF (of course, it doesn't mean that the seats are 100% available to AA), but oddly, even with economy seat wide open (in the case of SYD-AKL) the agent says he doesn't have availability on QF. Likewise, with Asiamiles and Awardnexus, I searched CX availability (along with QF segment connections), I was able to find a way to HKG and to BKK on QF + CX, but the agent says nothing is available!

I do realize partner airlines and their websites for searching seat availability (especially on OW carriers) is not 100% accurate, but I was also wondering if there is an absolute way to verify seat availability on partners using AA miles. Is KVS tool the way to go?

With *A flights, ANA tool seems to be the standard of all searches, albeit, some airlines may 'block' seats on particular airline and routing (*NET blocking). I am hoping that something like this isn't being practiced on AA.
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Old Apr 26, 2011, 11:33 am
  #67  
 
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Originally Posted by brahms77
I do realize partner airlines and their websites for searching seat availability (especially on OW carriers) is not 100% accurate, but I was also wondering if there is an absolute way to verify seat availability on partners using AA miles. Is KVS tool the way to go?

With *A flights, ANA tool seems to be the standard of all searches, albeit, some airlines may 'block' seats on particular airline and routing (*NET blocking). I am hoping that something like this isn't being practiced on AA.
KVS is going to tell you what you already know as it uses QF/BA airline websites for it's OW searches, as does AwardNexus, which will be from the QF/BA point of view. So unfortunately no, the only way to know what AA's availability of partner awards is with 100% certainty is to call AA.
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Old May 13, 2011, 9:31 pm
  #68  
 
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does AA have different award inventory(on CX flight) than BA/QF/AsiaMiles?

I have been trying to get a first class seat on Cathay Pacific, using AA miles.

The flight that I wanted hasn't been available when I checked it this morning. (according to AA agent, as well as BA/QF/Asiamiles websites). However, this evening, BA/QF/AsiaMiles websites all are showing availability on the CX flight that I wanted.

When I called AA, I was told that they showed no availability. Out of curiosity, I called CX in Hong Kong and was told that there were at least two open first class seat for award travel on the flight I wanted....

Does anyone know why AA can't see it?

THanks!
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Old May 14, 2011, 5:12 am
  #69  
 
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Originally Posted by PotatoPie
I have been trying to get a first class seat on Cathay Pacific, using AA miles.

The flight that I wanted hasn't been available when I checked it this morning. (according to AA agent, as well as BA/QF/Asiamiles websites). However, this evening, BA/QF/AsiaMiles websites all are showing availability on the CX flight that I wanted.

When I called AA, I was told that they showed no availability. Out of curiosity, I called CX in Hong Kong and was told that there were at least two open first class seat for award travel on the flight I wanted....

Does anyone know why AA can't see it?

THanks!
If both BA and QF are showing the same seats available, then there is a very strong likelihood that AA can book it too.

I suggest calling back at least two more times, each time feeding the agent the specific flight numbers, and see if you can find an agent that can book it for you.
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Old May 14, 2011, 2:17 pm
  #70  
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Originally Posted by brahms77
I do realize partner airlines and their websites for searching seat availability (especially on OW carriers) is not 100% accurate, but I was also wondering if there is an absolute way to verify seat availability on partners using AA miles. Is KVS tool the way to go?
There will be situations, particularly involving CX flights, where due to the airline system issues, it may be necessary to consult more than 1 system.

The KVS Tool supports Award Availability across all OneWorld member carriers. Most OneWorld carriers are covered by 2 engines, while CX is covered by 3 different engines within the KVS Tool.

For more information, please see:


Originally Posted by brahms77
but the agent says nothing is available!
For tips on dealing with Agents, please see Q32 at http://FAQ.KVSTool.com/
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Old May 15, 2011, 1:27 pm
  #71  
 
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Originally Posted by ckpeter
If both BA and QF are showing the same seats available, then there is a very strong likelihood that AA can book it too.

I suggest calling back at least two more times, each time feeding the agent the specific flight numbers, and see if you can find an agent that can book it for you.
I seem to be having the same problem. While I don't have KVS, searching CX and QF websites, I'm finding availability for C and F award seats on the SFO-HKG nonstops on CX 873 and 879 on Aug. 27, but have called a few times now to AA and no one can see seats. The last agent was able to find one F seat on 873. If anyone out there has KVS and can "see" these award seats, would love to know.
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Old May 15, 2011, 4:09 pm
  #72  
 
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Try the JAL web site

The JAL Mileage Bank web site will let you check partner availability for QF and CX awards. My experience is that this is more accurate than Asiamiles or BA/QF when you want to use AA miles. There are times when Asiamiles shows CX availability and JAL website will not. I used the JAL method to find CX availability for awards with AA miles and it proved accurate. Just today I did a check on an itinerary I have booked for July and noticed more seats opened up on a flight previously unavailable. I was able to change an award flight for 3 J-class seats HKG-SIN for a flight 2 hours earlier than what I had found a couple of months ago.

DAK.
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Old May 15, 2011, 4:15 pm
  #73  
 
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Originally Posted by SFOTurtle
I seem to be having the same problem. While I don't have KVS, searching CX and QF websites, I'm finding availability for C and F award seats on the SFO-HKG nonstops on CX 873 and 879 on Aug. 27, but have called a few times now to AA and no one can see seats. The last agent was able to find one F seat on 873. If anyone out there has KVS and can "see" these award seats, would love to know.
Here is a search I ran using Award Nexus (only showing non-stop flights).

[BA] SFO-HKG 1 x F seat 08-27 + 0 day
================================
SA-08-27: CX873

[BA] SFO-HKG 2 x F seats 08-27 + 0 day
================================
SA-08-27:

[BA] SFO-HKG 1 x J seat 08-27 + 0 day
================================
SA-08-27:

[BA] SFO-HKG 2 x J seats 08-27 + 0 day
================================
INFO: Recovering from airline problem: BA's systems are not currently responding
SA-08-27:

[QF] SFO-HKG 1 x F seat 08-27 + 0 day
================================
SA-08-27: CX873

[QF] SFO-HKG 2 x F seats 08-27 + 0 day
================================
SA-08-27: CX873

[QF] SFO-HKG 1 x J seat 08-27 + 0 day
================================
SA-08-27: CX879

[QF] SFO-HKG 2 x J seats 08-27 + 0 day
================================
SA-08-27: CX879
Generally speaking, in my experience, BA is the most accurate when it comes to partner coverage in Oneworld. QF has been known to show phantom CX availability (as well as for IB and AY, from my own experiences), while CX's site sometimes show extra seats available only to their own members.

In this case, despite the QF searches showing multiple F/J seats, BA is only showing a single F seat on CX873. That correspond to the only seat that the AA agent could see.
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Old May 15, 2011, 4:50 pm
  #74  
 
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I had a similar experience where the seats were showing available on CX website but not when I called AA. So I booked a different date. However, I waited a month or so and called AA and the seats were now available, so I was able to switch. Also important to note is that CX seems to make changes 180 days out. In my case I was trying to book about 210 days out, so I don't know if availability changed because it was under the 180d mark. They don't let you assign your seats until 180d out.

Also, I was booking ORD-HKG-MNL, and I was inquiring about F. F is not available on most flights HKG-MNL but I didn't care if this part wasn't in F. So I think it also depends on the AAgent you speak to and whether or not they are vigilant enough to say, "I have F seats ORD-HKG but only J on HKG-MNL. Although, interestingly, they always seem more than willing to book an F flight that's PHX-DFW in F but DFW-GRU/CDG/LHR in coach (using J or F award)...
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Old May 15, 2011, 6:34 pm
  #75  
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Originally Posted by SFOTurtle
I seem to be having the same problem. While I don't have KVS, searching CX and QF websites, I'm finding availability for C and F award seats on the SFO-HKG nonstops on CX 873 and 879 on Aug. 27, but have called a few times now to AA and no one can see seats. The last agent was able to find one F seat on 873. If anyone out there has KVS and can "see" these award seats, would love to know.
There is definitely Award Availability in C on CX 837 & in F on CX 879 (as shown below).

For tips on dealing with Agents, who may claim otherwise, please see Q32 at http://FAQ.KVSTool.com/

[KVS Availability Tool 6.1.4/Diamond - Amadeus: Awards/BA-OneWorld]
Code:
SFO  San Francisco Intl CA US [KSFO]
HKG  Hong Kong Intl HK [VHHH]
SAT  27 Aug 2011 | 1 Seat

Carrier    Flight  From  Depart    To    Arrive         St  Availability
---------  ------  ----  --------  ----  --------  ---  --  ------------
CX         873     SFO   01:20     HKG   06:25 +1           FS2
CX         879     SFO   13:35     HKG   18:55 +1           CS4
[KVS Availability Tool 6.1.4/Diamond - Amadeus: Awards/CX]
Code:
SFO  San Francisco Intl CA US [KSFO]
HKG  Hong Kong Intl HK [VHHH]
SAT  27 Aug 2011 | 1 Seat

Carrier    Flight  From  Depart    To    Arrive    A/C  St  Availability
---------  ------  ----  --------  ----  --------  ---  --  -------------
CX         873     SFO   01:20     HKG   06:25 +1  744  0   FS+  CS@  YS@
CX         879     SFO   13:35     HKG   18:55 +1  744  0   FS@  CS+  YS@
[KVS Availability Tool 6.1.4/Diamond - Amadeus: Awards/OneWorld/AU-QFA-SP1]
Code:
SFO  San Francisco Intl CA US [KSFO]
HKG  Hong Kong Intl HK [VHHH]
SAT  27 Aug 2011 | 1 Seat

Carrier    Flight  From  Depart    To    Arrive    A/C  St  Availability
---------  ------  ----  --------  ----  --------  ---  --  ------------
CX         873     SFO   01:20     HKG   06:25 +1  744      FS+  CS-
CX         879     SFO   13:35     HKG   18:55 +1  744      FS-  CS+
AA         1943    SFO   19:10     LAX   20:35     738      FS+  CS-
 -> CX     883     LAX   23:50     HKG   05:30 +2  773
AA         1943    SFO   19:10     LAX   20:35     738      FS+  CS-
 -> CX     881     LAX   01:35 +1  HKG   07:15 +2  773
AA         2578    SFO   16:45     LAX   18:05     738      FS+  CS-
 -> CX     883     LAX   23:50     HKG   05:30 +2  773
AA         1929    SFO   07:10     LAX   08:35     738      FS+  CS-
 -> AA     169     LAX   11:25     NRT   15:15 +1  777
 -> CX     521     NRT   16:55 +1  HKG   20:40 +1  744
AA         2578    SFO   16:45     LAX   18:05     738      FS+  CS-
 -> CX     881     LAX   01:35 +1  HKG   07:15 +2  773
AA         1929    SFO   07:10     LAX   08:35     738      FS+  CS-
 -> AA     169     LAX   11:25     NRT   15:15 +1  777
 -> CX     505     NRT   18:25 +1  HKG   22:05 +1  330
AA         1528    SFO   16:10     DFW   21:30     738      FS+  CS-
 -> AA     2495    DFW   22:30     LAX   23:45     738
 -> CX     881     LAX   01:35 +1  HKG   07:15 +2  773
AA         18      SFO   23:00     JFK   07:25 +1  762      FS+  CS-
 -> CX     841     JFK   10:05 +1  HKG   14:05 +2  773
AA         2282    SFO   15:40     DFW   21:05     738      FS+  CS-
 -> AA     2495    DFW   22:30     LAX   23:45     738
 -> CX     881     LAX   01:35 +1  HKG   07:15 +2  773
AA         2282    SFO   15:40     DFW   21:05     738      FS+  CS-
 -> AA     2493    DFW   21:45     LAX   23:00     738
 -> CX     881     LAX   01:35 +1  HKG   07:15 +2  773
AA         520     SFO   06:00     DFW   11:25     738      FS+  CS-
 -> AA     61      DFW   12:40     NRT   16:10 +1  777
 -> CX     505     NRT   18:25 +1  HKG   22:05 +1  330
AA         332     SFO   12:55     DFW   18:20     738      FS+  CS-
 -> AA     2489    DFW   20:25     LAX   21:40     M80
 -> CX     883     LAX   23:50     HKG   05:30 +2  773
AA         332     SFO   12:55     DFW   18:20     738      FS+  CS-
 -> AA     2477    DFW   19:00     LAX   20:20     M80
 -> CX     883     LAX   23:50     HKG   05:30 +2  773
AA         566     SFO   14:40     DFW   20:05     738      FS+  CS-
 -> AA     2495    DFW   22:30     LAX   23:45     738
 -> CX     881     LAX   01:35 +1  HKG   07:15 +2  773
AA         566     SFO   14:40     DFW   20:05     738      FS+  CS-
 -> AA     2493    DFW   21:45     LAX   23:00     738
 -> CX     881     LAX   01:35 +1  HKG   07:15 +2  773
AA         16      SFO   12:35     JFK   21:15     762      FS+  CS-
 -> CX     845     JFK   01:20 +1  HKG   05:15 +2  773
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