Discrepancy between QF and CX award search and AA availability
Mar 2, 2011, 12:29 pm
#61
Join Date: May 2009
Location: Mundelein, Il
Programs: Executive Platinum
Posts: 482
Mar 2, 2011, 1:29 pm
#62
Join Date: Nov 2003
Location: wurtulla,queensland,australia
Programs: hh diamond,Qantas club life,AA EX-explat.SPG plat.
Posts: 1,431
Not necessarily.Mrsdrron has the experience as a QFF elite status pax not being able to book a J award BKK-SYD on QF but as AA gold being able to have a choice of dates for an Aaward.Seems that it would be the POS restriction again.
Mar 15, 2011, 6:34 pm
#63
Join Date: Mar 2008
Location: NCL and LBA
Programs: BD*G, BAGold, Hyatt Diamond, SPG Plat
Posts: 3,269
AA can't see CX award availability despite being available on kvs and ba.com?
Is AA blocking CX award seats or is there something wrong with their system? I can currently see 2 J seats available from HKG-DPS on both KVS and BA.com. I have spoken to two AA agents now and they say they can see no availability and they can't even see availability on the days either side which have availability with KVS.
It is really important that I get these two seats. Does anyone know what could be going on? Is BA/KVS wrong or is AA wrong?
Maybe unrelated but they also said that the day which they could find availability (04AUG) there were 2 CX flights going that day. One apparently departed at 12:45pm but according to the CX website, this flight doesn't exist.
This thread seems to show a similar problem. It appears that AA might be doing something to UA starnet blocking on CX regional flights?
It is really important that I get these two seats. Does anyone know what could be going on? Is BA/KVS wrong or is AA wrong?
Maybe unrelated but they also said that the day which they could find availability (04AUG) there were 2 CX flights going that day. One apparently departed at 12:45pm but according to the CX website, this flight doesn't exist.
This thread seems to show a similar problem. It appears that AA might be doing something to UA starnet blocking on CX regional flights?
Last edited by pogonation; Mar 15, 2011 at 6:42 pm
Mar 16, 2011, 3:47 pm
#64
FlyerTalk Evangelist
Join Date: Jan 2004
Location: Worldwide
Posts: 12,949
Is AA blocking CX award seats or is there something wrong with their system? I can currently see 2 J seats available from HKG-DPS on both KVS and BA.com. I have spoken to two AA agents now and they say they can see no availability and they can't even see availability on the days either side which have availability with KVS.
It is really important that I get these two seats. Does anyone know what could be going on? Is BA/KVS wrong or is AA wrong?
It is really important that I get these two seats. Does anyone know what could be going on? Is BA/KVS wrong or is AA wrong?
Please see the CX Award Availability interpretational guidelines in the http://www.flyertalk.com/forum/ameri...vantage-2.html thread.
Mar 18, 2011, 9:07 am
#65
Join Date: Oct 2003
Location: Phoenix, AZ USA
Programs: AA Life Gold, Marriott Platinum Elite
Posts: 472
I ran into this the other day with seats available on Asia Miles but when I call AA, no dice. But then I found another set of seats and they were available, so I booked them ORD-HKG.
If I had just one wish I'd wish for 1000 more wishes, and then I'd wish for AA to allow us to search international award availability online.
If I had just one wish I'd wish for 1000 more wishes, and then I'd wish for AA to allow us to search international award availability online.
Apr 26, 2011, 9:59 am
#66
Join Date: May 2005
Posts: 2,894
QF and CX availability - AA seems to see differently
I was hoping to at least secure one-way J award from AKL to BKK with hopes to fly on QF or CX. I checked Exertflyer award availability with QF (of course, it doesn't mean that the seats are 100% available to AA), but oddly, even with economy seat wide open (in the case of SYD-AKL) the agent says he doesn't have availability on QF. Likewise, with Asiamiles and Awardnexus, I searched CX availability (along with QF segment connections), I was able to find a way to HKG and to BKK on QF + CX, but the agent says nothing is available!
I do realize partner airlines and their websites for searching seat availability (especially on OW carriers) is not 100% accurate, but I was also wondering if there is an absolute way to verify seat availability on partners using AA miles. Is KVS tool the way to go?
With *A flights, ANA tool seems to be the standard of all searches, albeit, some airlines may 'block' seats on particular airline and routing (*NET blocking). I am hoping that something like this isn't being practiced on AA.
I do realize partner airlines and their websites for searching seat availability (especially on OW carriers) is not 100% accurate, but I was also wondering if there is an absolute way to verify seat availability on partners using AA miles. Is KVS tool the way to go?
With *A flights, ANA tool seems to be the standard of all searches, albeit, some airlines may 'block' seats on particular airline and routing (*NET blocking). I am hoping that something like this isn't being practiced on AA.
Apr 26, 2011, 11:33 am
#67
Join Date: Apr 2011
Posts: 288
I do realize partner airlines and their websites for searching seat availability (especially on OW carriers) is not 100% accurate, but I was also wondering if there is an absolute way to verify seat availability on partners using AA miles. Is KVS tool the way to go?
With *A flights, ANA tool seems to be the standard of all searches, albeit, some airlines may 'block' seats on particular airline and routing (*NET blocking). I am hoping that something like this isn't being practiced on AA.
With *A flights, ANA tool seems to be the standard of all searches, albeit, some airlines may 'block' seats on particular airline and routing (*NET blocking). I am hoping that something like this isn't being practiced on AA.
May 13, 2011, 9:31 pm
#68
Join Date: May 2011
Posts: 40
does AA have different award inventory(on CX flight) than BA/QF/AsiaMiles?
I have been trying to get a first class seat on Cathay Pacific, using AA miles.
The flight that I wanted hasn't been available when I checked it this morning. (according to AA agent, as well as BA/QF/Asiamiles websites). However, this evening, BA/QF/AsiaMiles websites all are showing availability on the CX flight that I wanted.
When I called AA, I was told that they showed no availability.
Out of curiosity, I called CX in Hong Kong and was told that there were at least two open first class seat for award travel on the flight I wanted....
Does anyone know why AA can't see it?
THanks!
The flight that I wanted hasn't been available when I checked it this morning. (according to AA agent, as well as BA/QF/Asiamiles websites). However, this evening, BA/QF/AsiaMiles websites all are showing availability on the CX flight that I wanted.
When I called AA, I was told that they showed no availability.
Out of curiosity, I called CX in Hong Kong and was told that there were at least two open first class seat for award travel on the flight I wanted.... Does anyone know why AA can't see it?
THanks!
May 14, 2011, 5:12 am
#69
Join Date: Sep 2005
Posts: 2,731
I have been trying to get a first class seat on Cathay Pacific, using AA miles.
The flight that I wanted hasn't been available when I checked it this morning. (according to AA agent, as well as BA/QF/Asiamiles websites). However, this evening, BA/QF/AsiaMiles websites all are showing availability on the CX flight that I wanted.
When I called AA, I was told that they showed no availability. Out of curiosity, I called CX in Hong Kong and was told that there were at least two open first class seat for award travel on the flight I wanted....
Does anyone know why AA can't see it?
THanks!
The flight that I wanted hasn't been available when I checked it this morning. (according to AA agent, as well as BA/QF/Asiamiles websites). However, this evening, BA/QF/AsiaMiles websites all are showing availability on the CX flight that I wanted.
When I called AA, I was told that they showed no availability.
Out of curiosity, I called CX in Hong Kong and was told that there were at least two open first class seat for award travel on the flight I wanted.... Does anyone know why AA can't see it?
THanks!
I suggest calling back at least two more times, each time feeding the agent the specific flight numbers, and see if you can find an agent that can book it for you.
May 14, 2011, 2:17 pm
#70
FlyerTalk Evangelist
Join Date: Jan 2004
Location: Worldwide
Posts: 12,949
The KVS Tool supports Award Availability across all OneWorld member carriers. Most OneWorld carriers are covered by 2 engines, while CX is covered by 3 different engines within the KVS Tool.
For more information, please see:
- http://www.flyertalk.com/forum/ameri...vantage-2.html
- http://Help.KVSTool.com/#AwardUpgradeClasses_OneWorld
For tips on dealing with Agents, please see Q32 at http://FAQ.KVSTool.com/
May 15, 2011, 1:27 pm
#71
Join Date: Feb 2006
Location: SF Bay Area
Programs: 1P, AA EXP, SPG Gold
Posts: 1,491
If both BA and QF are showing the same seats available, then there is a very strong likelihood that AA can book it too.
I suggest calling back at least two more times, each time feeding the agent the specific flight numbers, and see if you can find an agent that can book it for you.
I suggest calling back at least two more times, each time feeding the agent the specific flight numbers, and see if you can find an agent that can book it for you.
May 15, 2011, 4:09 pm
#72
Join Date: Aug 2001
Posts: 1,053
Try the JAL web site
The JAL Mileage Bank web site will let you check partner availability for QF and CX awards. My experience is that this is more accurate than Asiamiles or BA/QF when you want to use AA miles. There are times when Asiamiles shows CX availability and JAL website will not. I used the JAL method to find CX availability for awards with AA miles and it proved accurate. Just today I did a check on an itinerary I have booked for July and noticed more seats opened up on a flight previously unavailable. I was able to change an award flight for 3 J-class seats HKG-SIN for a flight 2 hours earlier than what I had found a couple of months ago.
DAK.
DAK.
May 15, 2011, 4:15 pm
#73
Join Date: Sep 2005
Posts: 2,731
I seem to be having the same problem. While I don't have KVS, searching CX and QF websites, I'm finding availability for C and F award seats on the SFO-HKG nonstops on CX 873 and 879 on Aug. 27, but have called a few times now to AA and no one can see seats. The last agent was able to find one F seat on 873. If anyone out there has KVS and can "see" these award seats, would love to know.
[BA] SFO-HKG 1 x F seat 08-27 + 0 day
================================
SA-08-27: CX873
[BA] SFO-HKG 2 x F seats 08-27 + 0 day
================================
SA-08-27:
[BA] SFO-HKG 1 x J seat 08-27 + 0 day
================================
SA-08-27:
[BA] SFO-HKG 2 x J seats 08-27 + 0 day
================================
INFO: Recovering from airline problem: BA's systems are not currently responding
SA-08-27:
[QF] SFO-HKG 1 x F seat 08-27 + 0 day
================================
SA-08-27: CX873
[QF] SFO-HKG 2 x F seats 08-27 + 0 day
================================
SA-08-27: CX873
[QF] SFO-HKG 1 x J seat 08-27 + 0 day
================================
SA-08-27: CX879
[QF] SFO-HKG 2 x J seats 08-27 + 0 day
================================
SA-08-27: CX879
================================
SA-08-27: CX873
[BA] SFO-HKG 2 x F seats 08-27 + 0 day
================================
SA-08-27:
[BA] SFO-HKG 1 x J seat 08-27 + 0 day
================================
SA-08-27:
[BA] SFO-HKG 2 x J seats 08-27 + 0 day
================================
INFO: Recovering from airline problem: BA's systems are not currently responding
SA-08-27:
[QF] SFO-HKG 1 x F seat 08-27 + 0 day
================================
SA-08-27: CX873
[QF] SFO-HKG 2 x F seats 08-27 + 0 day
================================
SA-08-27: CX873
[QF] SFO-HKG 1 x J seat 08-27 + 0 day
================================
SA-08-27: CX879
[QF] SFO-HKG 2 x J seats 08-27 + 0 day
================================
SA-08-27: CX879
In this case, despite the QF searches showing multiple F/J seats, BA is only showing a single F seat on CX873. That correspond to the only seat that the AA agent could see.
May 15, 2011, 4:50 pm
#74
Join Date: Oct 2003
Location: Phoenix, AZ USA
Programs: AA Life Gold, Marriott Platinum Elite
Posts: 472
I had a similar experience where the seats were showing available on CX website but not when I called AA. So I booked a different date. However, I waited a month or so and called AA and the seats were now available, so I was able to switch. Also important to note is that CX seems to make changes 180 days out. In my case I was trying to book about 210 days out, so I don't know if availability changed because it was under the 180d mark. They don't let you assign your seats until 180d out.
Also, I was booking ORD-HKG-MNL, and I was inquiring about F. F is not available on most flights HKG-MNL but I didn't care if this part wasn't in F. So I think it also depends on the AAgent you speak to and whether or not they are vigilant enough to say, "I have F seats ORD-HKG but only J on HKG-MNL. Although, interestingly, they always seem more than willing to book an F flight that's PHX-DFW in F but DFW-GRU/CDG/LHR in coach (using J or F award)...
Also, I was booking ORD-HKG-MNL, and I was inquiring about F. F is not available on most flights HKG-MNL but I didn't care if this part wasn't in F. So I think it also depends on the AAgent you speak to and whether or not they are vigilant enough to say, "I have F seats ORD-HKG but only J on HKG-MNL. Although, interestingly, they always seem more than willing to book an F flight that's PHX-DFW in F but DFW-GRU/CDG/LHR in coach (using J or F award)...
May 15, 2011, 6:34 pm
#75
FlyerTalk Evangelist
Join Date: Jan 2004
Location: Worldwide
Posts: 12,949
I seem to be having the same problem. While I don't have KVS, searching CX and QF websites, I'm finding availability for C and F award seats on the SFO-HKG nonstops on CX 873 and 879 on Aug. 27, but have called a few times now to AA and no one can see seats. The last agent was able to find one F seat on 873. If anyone out there has KVS and can "see" these award seats, would love to know.
For tips on dealing with Agents, who may claim otherwise, please see Q32 at http://FAQ.KVSTool.com/
[KVS Availability Tool 6.1.4/Diamond - Amadeus: Awards/BA-OneWorld]
Code:
SFO San Francisco Intl CA US [KSFO] HKG Hong Kong Intl HK [VHHH] SAT 27 Aug 2011 | 1 Seat Carrier Flight From Depart To Arrive St Availability --------- ------ ---- -------- ---- -------- --- -- ------------ CX 873 SFO 01:20 HKG 06:25 +1 FS2 CX 879 SFO 13:35 HKG 18:55 +1 CS4
Code:
SFO San Francisco Intl CA US [KSFO] HKG Hong Kong Intl HK [VHHH] SAT 27 Aug 2011 | 1 Seat Carrier Flight From Depart To Arrive A/C St Availability --------- ------ ---- -------- ---- -------- --- -- ------------- CX 873 SFO 01:20 HKG 06:25 +1 744 0 FS+ CS@ YS@ CX 879 SFO 13:35 HKG 18:55 +1 744 0 FS@ CS+ YS@
Code:
SFO San Francisco Intl CA US [KSFO] HKG Hong Kong Intl HK [VHHH] SAT 27 Aug 2011 | 1 Seat Carrier Flight From Depart To Arrive A/C St Availability --------- ------ ---- -------- ---- -------- --- -- ------------ CX 873 SFO 01:20 HKG 06:25 +1 744 FS+ CS- CX 879 SFO 13:35 HKG 18:55 +1 744 FS- CS+ AA 1943 SFO 19:10 LAX 20:35 738 FS+ CS- -> CX 883 LAX 23:50 HKG 05:30 +2 773 AA 1943 SFO 19:10 LAX 20:35 738 FS+ CS- -> CX 881 LAX 01:35 +1 HKG 07:15 +2 773 AA 2578 SFO 16:45 LAX 18:05 738 FS+ CS- -> CX 883 LAX 23:50 HKG 05:30 +2 773 AA 1929 SFO 07:10 LAX 08:35 738 FS+ CS- -> AA 169 LAX 11:25 NRT 15:15 +1 777 -> CX 521 NRT 16:55 +1 HKG 20:40 +1 744 AA 2578 SFO 16:45 LAX 18:05 738 FS+ CS- -> CX 881 LAX 01:35 +1 HKG 07:15 +2 773 AA 1929 SFO 07:10 LAX 08:35 738 FS+ CS- -> AA 169 LAX 11:25 NRT 15:15 +1 777 -> CX 505 NRT 18:25 +1 HKG 22:05 +1 330 AA 1528 SFO 16:10 DFW 21:30 738 FS+ CS- -> AA 2495 DFW 22:30 LAX 23:45 738 -> CX 881 LAX 01:35 +1 HKG 07:15 +2 773 AA 18 SFO 23:00 JFK 07:25 +1 762 FS+ CS- -> CX 841 JFK 10:05 +1 HKG 14:05 +2 773 AA 2282 SFO 15:40 DFW 21:05 738 FS+ CS- -> AA 2495 DFW 22:30 LAX 23:45 738 -> CX 881 LAX 01:35 +1 HKG 07:15 +2 773 AA 2282 SFO 15:40 DFW 21:05 738 FS+ CS- -> AA 2493 DFW 21:45 LAX 23:00 738 -> CX 881 LAX 01:35 +1 HKG 07:15 +2 773 AA 520 SFO 06:00 DFW 11:25 738 FS+ CS- -> AA 61 DFW 12:40 NRT 16:10 +1 777 -> CX 505 NRT 18:25 +1 HKG 22:05 +1 330 AA 332 SFO 12:55 DFW 18:20 738 FS+ CS- -> AA 2489 DFW 20:25 LAX 21:40 M80 -> CX 883 LAX 23:50 HKG 05:30 +2 773 AA 332 SFO 12:55 DFW 18:20 738 FS+ CS- -> AA 2477 DFW 19:00 LAX 20:20 M80 -> CX 883 LAX 23:50 HKG 05:30 +2 773 AA 566 SFO 14:40 DFW 20:05 738 FS+ CS- -> AA 2495 DFW 22:30 LAX 23:45 738 -> CX 881 LAX 01:35 +1 HKG 07:15 +2 773 AA 566 SFO 14:40 DFW 20:05 738 FS+ CS- -> AA 2493 DFW 21:45 LAX 23:00 738 -> CX 881 LAX 01:35 +1 HKG 07:15 +2 773 AA 16 SFO 12:35 JFK 21:15 762 FS+ CS- -> CX 845 JFK 01:20 +1 HKG 05:15 +2 773