Discrepancy between QF and CX award search and AA availability

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Feb 20, 2016, 8:01 am

#136

KVS

FlyerTalk Evangelist

Join Date: Jan 2004

Location: Worldwide

Posts: 12,949

Quote:

Originally Posted by JHIN

I've been looking T-330 days out and last week I'd find seats using BA and other tools like KVS only to call AA and get told - nothing!! Why?

I even called back a few times or would call Alaska Airlines to see what others might find and again was told - nothing. Weird as I've always had success with these tools.

If you are using the [Awards/JL-OneWorld] Method in the KVS Tool, those CX Award Seats are definitely available and you should follow the steps in Q32 of the KVS Tool User Guide FAQ if the Agent claims otherwise.

If you are using BA.com or other websites, you may be seeing phantom CX Awards Availability.

Mar 2, 2016, 2:52 am

#137

dihorul

Join Date: Jun 2006

Posts: 57

I'm trying to book a ticket from LAX to HKT, or BKK on March 16th , coming back on 27. BA and Qantas.Com show quite a few days available, but when I call AA, they can't find any days available in March after the 9th. I don't have KVS, but expertflyer shows a lot of seats available on those flights, what should I do?

Mar 2, 2016, 3:08 am

#138

Microwave

Moderator: American AAdvantage, Signatures

Join Date: Jan 2008

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Quote:

Originally Posted by dihorul

To be clear, KVS just screen scrapes websites, so it won't give you any more clarity than the sources it uses to get the results.

Mar 2, 2016, 8:00 am

#139

KVS

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Quote:

Originally Posted by dihorul

Quote:

Originally Posted by dihorul

I don't have KVS

And if you did, you would see that there is currently no Award Availability on 16 Mar, but there is a day before:

[KVS Tool 8.0.1/Diamond - Awards/JL-OneWorld/US]

Code:

LAX  Los Angeles Intl CA US [KLAX]
BKK  Bangkok Metro / Suvarnabhumi Intl TH = BKK DMK [VTBS]
WED  16 Mar 2016

Carrier    Flight  From  Depart    To    Arrive    A/C  St  Award Availability
---------  ------  ----  --------  ----  --------  ---  --  ------------------
CX         881     LAX   01:10     HKG   07:40 +1  77W  0   FS0  CS0  YS0
 -> CX     705     HKG   08:30 +1  BKK   10:30 +1  333  0   FS/  CS0  YS0
CX         881     LAX   01:10     HKG   07:40 +1  77W  0   FS0  CS0  YS0
 -> CX     713     HKG   09:10 +1  BKK   11:15 +1  333  0   FS/  CS0  YS0
CX         881     LAX   01:10     HKG   07:40 +1  77W  0   FS0  CS0  YS0
 -> CX     615     HKG   10:00 +1  BKK   12:05 +1  333  0   FS/  CS0  YS0
CX         897     LAX   09:25     HKG   16:00 +1  77W  0   FS0  CS0  YS0
 -> CX     703     HKG   20:00 +1  BKK   21:55 +1  343  0   FS/  CS0  YS0
CX         883     LAX   23:35     HKG   06:00 +2  77W  0   FS0  CS0  YS0
 -> CX     705     HKG   08:40 +2  BKK   10:40 +2  333  0   FS/  CS0  YS0
CX         883     LAX   23:35     HKG   06:00 +2  77W  0   FS0  CS0  YS0
 -> CX     713     HKG   09:10 +2  BKK   11:15 +2  333  0   FS/  CS0  YS0

[KVS Tool 8.0.1/Diamond - Awards/JL-OneWorld/US]

Code:

LAX  Los Angeles Intl CA US [KLAX]
BKK  Bangkok Metro / Suvarnabhumi Intl TH = BKK DMK [VTBS]
TUE  15 Mar 2016

Carrier    Flight  From  Depart    To    Arrive    A/C  St  Award Availability
---------  ------  ----  --------  ----  --------  ---  --  ------------------
CX         881     LAX   01:10     HKG   07:40 +1  77W  0   CS0  YS0
 -> CX     705     HKG   08:40 +1  BKK   10:40 +1  333  0   CS0  YS0
CX         881     LAX   01:10     HKG   07:40 +1  77W  0   CS0  YS3
 -> CX     713     HKG   09:10 +1  BKK   11:15 +1  333  0   CS0  YS3
CX         881     LAX   01:10     HKG   07:40 +1  77W  0   CS0  YS3
 -> CX     615     HKG   10:00 +1  BKK   12:05 +1  333  0   CS0  YS3
CX         897     LAX   09:25     HKG   16:00 +1  77W  0   CS4  YS4
 -> CX     619     HKG   16:55 +1  BKK   19:00 +1  77W  0   CS4  YS4
CX         885     LAX   12:25     HKG   19:05 +1  77W  0   CS0  YS4
 -> CX     617     HKG   21:35 +1  BKK   23:35 +1  333  0   CS0  YS4
CX         883     LAX   23:35     HKG   06:00 +2  77W  0   CS0  YS0
 -> CX     705     HKG   08:30 +2  BKK   10:30 +2  333  0   CS0  YS0

Mar 2, 2016, 1:04 pm

#140

dihorul

Join Date: Jun 2006

Posts: 57

Thank you, I appreciate! I understand that there's nothing on Mar 16, but the agent kept looking and couldn't find anything from Mar9 until the end of the month, at least for Phuket.

Mar 2, 2016, 1:28 pm

#141

KVS

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Location: Worldwide

Posts: 12,949

Quote:

Originally Posted by dihorul

Thank you, I appreciate! I understand that there's nothing on Mar 16, but the agent kept looking and couldn't find anything from Mar9 until the end of the month, at least for Phuket.

There are Y Award Seats Available on the 14th with an overnight connection in HKG:

[KVS Tool 8.0.1/Diamond - Awards/JL-OneWorld/US]

Code:

LAX  Los Angeles Intl CA US [KLAX]
HKT  Phuket Intl TH [VTSP]
MON  14 Mar 2016

Carrier    Flight  From  Depart    To    Arrive    A/C  St  Award Availability
---------  ------  ----  --------  ----  --------  ---  --  ------------------
CX         881     LAX   01:10     HKG   07:40 +1  77W  0   CS0  YS0
 -> KA     212     HKG   08:55 +1  HKT   11:35 +1  321  0   CS0  YS0
CX         881     LAX   01:10     HKG   07:40 +1  77W  0   CS0  YS0
 -> KA     268     HKG   15:15 +1  HKT   17:50 +1  321  0   CS0  YS0
CX         885     LAX   12:25     HKG   19:05 +1  77W  0   CS0  YS4
 -> KA     212     HKG   08:55 +2  HKT   11:35 +2  321  0   CS0  YS4
CX         883     LAX   23:35     HKG   06:00 +2  77W  0   CS0  YS0
 -> KA     212     HKG   08:55 +2  HKT   11:35 +2  321  0   CS0  YS0
CX         883     LAX   23:35     HKG   06:00 +2  77W  0   CS0  YS0
 -> KA     214     HKG   14:45 +2  HKT   17:25 +2  321  0   CS0  YS0

Last edited by Microwave; Mar 2, 2016 at 1:45 pm Reason: Removed commercial link

Mar 2, 2016, 2:27 pm

#142

dihorul

Join Date: Jun 2006

Posts: 57

That's what I figured, that at least a few days must have seats open in March. How come AA agents didn't see any?

Mar 2, 2016, 2:53 pm

#143

shootermcgav1n

Join Date: Mar 2014

Location: Atl, GA

Programs: AA EP, HH Diamond, Marriott Plat

Posts: 127

seriously thinking about signing up for KVS tool, is it worth it? especially compared to expertflyer? any discount signup codes or anything? I'm mainly looking for award availability on OW airlines and SWU availability on AA.

Mar 3, 2016, 10:57 am

#144

pete4212

Join Date: Apr 2011

Posts: 288

Quote:

Originally Posted by shootermcgav1n

The only source for full SWU availability (First and Business) on AA is ExpertFlyer. ExpertFlyer buys the data from the AA reservation system while KVS screen scrapes it from airline websites (however not AA.com). EF also has alerts for seats, award/upgrade inventory and aircraft changes which KVS doesn't have.

EF has a product page and a 5-day free trial of their product, so determine for yourself if it works for you.

Mar 3, 2016, 11:13 am

#145

KVS

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Join Date: Jan 2004

Location: Worldwide

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Quote:

Originally Posted by shootermcgav1n

seriously thinking about signing up for KVS tool, is it worth it?

Quote:

Originally Posted by shootermcgav1n

any discount signup codes or anything?

Please contact us directly, as this question would be off-topic for this thread.

Quote:

Originally Posted by shootermcgav1n

I'm mainly looking for award availability on OW airlines and SWU availability on AA.

KVS Tool has 100% Award Availability Coverage across all OneWorld airlines.

Please consult the AA section of the KVS Tool User Guide for details on SWU support.

Mar 6, 2016, 12:43 pm

#146

alinghi90

Join Date: Apr 2010

Programs: LX SEN

Posts: 313

I tried to book a c-class award on CX from HKG to any city in Australia around 28/29 January 2017 but there seems to be zero availability to all destinations. AA could not see anything +/- 7 days (either with QR and EY from DOH/AUH). Is there a high chance space will open up in the next couple of days?

Mar 10, 2016, 7:25 am

#147

Microwave

Moderator: American AAdvantage, Signatures

Join Date: Jan 2008

Location: London, England

Programs: UA 1K, Hilton Diamond, IHG Diamond Ambassador, National Exec, AA EXP Emeritus

Posts: 9,765

Quote:

Originally Posted by shootermcgav1n

I'm mainly looking for award availability on OW airlines and SWU availability on AA.

Quote:

Originally Posted by KVS

KVS Tool has 100% Award Availability Coverage across all OneWorld airlines.

Please consult the AA section of the KVS Tool User Guide for details on SWU support.

KVS does not show C inventory on AA, which is the most commonly sought inventory for SWU usage.

Dec 7, 2016, 8:11 pm

#148

louie-m

Join Date: Jul 2010

Location: Here today, gone tomorrow

Programs: Nothing shiny :-(

Posts: 2,493

I'm looking for 2 seats in business to Europe from HKG either late on 18 May or in the early hours of 19 May.

QF says there is availability to Milan (MXP) (CX233) on 19 May. BA says there is only one seat on that flight. AA says none.

Both QF and BA say there is availability to ZRH (CX383) on 18 May. AA says there is not.

Who is right and if the seats are available, how do I persuade AA of this?!

Dec 8, 2016, 11:30 am

#149

RogerD408

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Location: South Florida

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Posts: 11,329

Quote:

Originally Posted by louie-m

You don't... Some of the partner airlines only release part of their inventory so their site will show availability that AA can't touch. This is particularly an issue with reward inventory. Everyone (especially AA) is playing games with their inventory trying to maximize revenue. Passengers are the ones that lose is such games.

Your best bet is to continue to call and snap up whatever is released to AA when it's released. Good luck.

Dec 10, 2016, 11:54 am

#150

KVS

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Join Date: Jan 2004

Location: Worldwide

Posts: 12,949

Quote:

Originally Posted by louie-m

QF says there is availability to Milan (MXP) (CX233) on 19 May. BA says there is only one seat on that flight. AA says none.

That flight does have 1 C Award Seat available:

[KVS Tool 8.3.4/Diamond - Awards/JL-OneWorld/US]

Code:

HKG  Hong Kong Chek Lap Kok Intl HK [VHHH]
MIL  Milan Metro IT = MXP LIN BGY PMF
FRI  19 May 2017

Carrier    Flight  From  Depart    To    Arrive    A/C  St  Award Availability
---------  ------  ----  --------  ----  --------  ---  --  ------------------
CX         233     HKG   01:00     MXP   07:55     77W  0   FS0  CS1  YS0

Quote:

Originally Posted by louie-m

Both QF and BA say there is availability to ZRH (CX383) on 18 May. AA says there is not.

There is currently no C Award Availability on that flight:

[KVS Tool 8.3.4/Diamond - Awards/JL-OneWorld/US]

Code:

HKG  Hong Kong Chek Lap Kok Intl HK [VHHH]
ZRH  Zurich Kloten CH [LSZH]
THU  18 May 2017

Carrier    Flight  From  Depart    To    Arrive    A/C  St  Award Availability
---------  ------  ----  --------  ----  --------  ---  --  ------------------
CX         383     HKG   23:50     ZRH   06:30 +1  77W  0   FS0  CS0  YS4

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