Discrepancy between QF and CX award search and AA availability
Dec 30, 2016, 2:12 am
#151
Join Date: Jan 2010
Location: London
Programs: AA Lifetime Platinum
Posts: 329
Trying to get J (U classs) on CX HKG-AKL, BA/QF/JL all show 3 spaces. AA shows 0. Tried to follow steps in KVS tool a few times. Advised that 'Long Sell' is only done for (cash)paid seats.
Jan 17, 2017, 6:45 am
#152
Join Date: Oct 2009
Location: New York, NY
Programs: United Platinum
Posts: 320
Trying to get business class from JFK/EW to SYD/MEL/CNS (any of those) on December 12 or 13. CX showing some seats but having trouble with AA pulling any. Does anyone see any availability or routing options?
Nov 21, 2017, 5:05 pm
#153
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
Mar 28, 2018, 11:34 am
#155
Join Date: Nov 2008
Location: Portland, Oregon, USA
Programs: AA ExPlat, AS MVP Gold
Posts: 909
Just to add a new data point: QF C award on SIN-PER route showed as available in both directions for my January 2019 dates using both EF and both JL and BA methods on KVS. AA.com showed Y but no C awards on the same dates. Called ExecPlat desk and agent saw and booked the C awards without any hesitation or delay (or booking charge).
Dec 27, 2018, 9:13 pm
#156
Join Date: Mar 2008
Location: London (~75% of the year).
Programs: AA PPro
Posts: 477
CX flight visible on QF and AA
rung 4 times to try and book a CX award flight for next week that is showing up as available via both Qantas and BA. Called out the specific flight each time as per faq. No dice. Any suggestions beyond just keep trying?
I'm thinking of calling the Hong Kong AA line next in case point of sale matters (exp agent said she couldn't look up inventory based on pos, though I am not convinced a more experienced agent would have that issue)
Update: was able to snag it first time calling AA in Hong Kong. Taxes paid in HKD.
I'm thinking of calling the Hong Kong AA line next in case point of sale matters (exp agent said she couldn't look up inventory based on pos, though I am not convinced a more experienced agent would have that issue)
Update: was able to snag it first time calling AA in Hong Kong. Taxes paid in HKD.
Last edited by zoombee; Dec 28, 2018 at 3:15 am
Sep 28, 2023, 9:34 pm
#157
Join Date: Jan 2023
Programs: UA Silver; DL Silver
Posts: 58
Would like to provide a datapoint on this.
Saw avail HKG-PVG next summer, wanted to book J using excess AA miles.
BA and QF reported avail, but AA webtool, domestic chat and phone couldn't book it, but I was pretty sure that OW avail was there.
Called AA HK (zero hold time by the way, seems that I should do this more in the future as somebody who is not special in the eyes of OW).
They also claimed that they couldn't see it. However, on pressing them that I saw multiple OW partners who had avail, they went back to their system and tried "live requesting" it or something to that effect from Cathay.
This went smoothly - they saw the J avail, got the payment processed and the ticket issued. However, they did a weird thing where they put me on hold for 10 minutes so they could push my ticket to the front of the queue in order to ensure that Cathay actually issued the ticket on their side, since apparently they've been having issues where they issue a ticket, Cathay fails to process within 24 hours, and then CX cancels the ticket unilaterally. So, after 10 min hold, got both PNRs in hand. Taxes also paid in HKD, but processed through Tulsa.
Ticketing agent was super nice and very professional. So, the issue seems to be in one of two possible places - (1), AA's system is .... both on the web and to their ticketing agents, where cached results are not refreshed on search, or (2), AA is unwilling to ticket these kinds of tickets where CX is likely to cancel from their side?
Saw avail HKG-PVG next summer, wanted to book J using excess AA miles.
BA and QF reported avail, but AA webtool, domestic chat and phone couldn't book it, but I was pretty sure that OW avail was there.
Called AA HK (zero hold time by the way, seems that I should do this more in the future as somebody who is not special in the eyes of OW).
They also claimed that they couldn't see it. However, on pressing them that I saw multiple OW partners who had avail, they went back to their system and tried "live requesting" it or something to that effect from Cathay.
This went smoothly - they saw the J avail, got the payment processed and the ticket issued. However, they did a weird thing where they put me on hold for 10 minutes so they could push my ticket to the front of the queue in order to ensure that Cathay actually issued the ticket on their side, since apparently they've been having issues where they issue a ticket, Cathay fails to process within 24 hours, and then CX cancels the ticket unilaterally. So, after 10 min hold, got both PNRs in hand. Taxes also paid in HKD, but processed through Tulsa.
Ticketing agent was super nice and very professional. So, the issue seems to be in one of two possible places - (1), AA's system is .... both on the web and to their ticketing agents, where cached results are not refreshed on search, or (2), AA is unwilling to ticket these kinds of tickets where CX is likely to cancel from their side?