Award Travel - Recourse for Schedule / Equipment Changes (consolidated)
#136
Join Date: Jul 2009
Location: CMH
Programs: AA PLT, DL GLD, HHonors Diamond, Priority Club PLT, Hertz PC
Posts: 282
This is actually an scheduled time change. I know for a fact as I hold a VERY similar (except J cabin) award departing next wed. I believe I started a thread on the QF forum and this is due to their summer DST....which QF bookings reflects it. You truly dont have angles to avoid the fee.
#137
Join Date: Aug 2004
Location: SAT
Programs: AA EXP BA Gold, TK Gold, Hyatt Globalist, Hilton Diamond, AS 100K, QR PLT, SAS Gold, IHG Spire, AMR
Posts: 5,898
I disagree with most posters on here. The motivation of the OP is fairly irrelevant.
AA rule 80/240 states that if there is a schedule change the pax has several options. If none of the options are acceptable to the pax, he can get a refund (voucher or return to FOP). This is where the 90 minute rule comes in. Any change under 90 mins results in a voucher, above that FOP.
This rule also applies to aaward tickets issued by AA.
http://www.aa.com/i18n/agency/Bookin...p&locale=en_IN
I know, some FTers will point out that this is an agency manual and not part of the CoC, but in my experience AA will honor this.
If the first agent does not, call back.
AA rule 80/240 states that if there is a schedule change the pax has several options. If none of the options are acceptable to the pax, he can get a refund (voucher or return to FOP). This is where the 90 minute rule comes in. Any change under 90 mins results in a voucher, above that FOP.
This rule also applies to aaward tickets issued by AA.
http://www.aa.com/i18n/agency/Bookin...p&locale=en_IN
I know, some FTers will point out that this is an agency manual and not part of the CoC, but in my experience AA will honor this.
If the first agent does not, call back.
#138
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,535
AA rule 80/240 states that if there is a schedule change the pax has several options. If none of the options are acceptable to the pax, he can get a refund (voucher or return to FOP). This is where the 90 minute rule comes in. Any change under 90 mins results in a voucher, above that FOP.
And I daresay that I'd have a tough time getting any form of refund for the 10-15 minute changes on my trip to MSY in April, if I were to want that, rule 8675309 notwithstanding.
Cheers.
#139
Join Date: Dec 2003
Location: NYC
Posts: 6,434
AA rule 80/240 states that if there is a schedule change the pax has several options. If none of the options are acceptable to the pax, he can get a refund (voucher or return to FOP). This is where the 90 minute rule comes in. Any change under 90 mins results in a voucher, above that FOP.
This rule also applies to aaward tickets issued by AA.
http://www.aa.com/i18n/agency/Bookin...p&locale=en_IN
This rule also applies to aaward tickets issued by AA.
http://www.aa.com/i18n/agency/Bookin...p&locale=en_IN
If this rule applies to award travel, then by its terms the OP is entitled to a voucher for a less than 90 minute change. That doesn't make sense and I've never heard of award refunds other than in miles.
#140
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,535
By its terms, this rule seems to apply to any schedule change, even if only a few minutes. That can't be the case, can it?
If this rule applies to award travel, then by its terms the OP is entitled to a voucher for a less than 90 minute change. That doesn't seem to make sense.
If this rule applies to award travel, then by its terms the OP is entitled to a voucher for a less than 90 minute change. That doesn't seem to make sense.
Cheers.
#141
Join Date: Dec 2003
Location: NYC
Posts: 6,434
The spirit being allowing cancellations without a redeposit fee for schedule changes over 90 minutes, but not for shorter period, although the unofficial nature of the "rule" makes it a YMMV situation?
#142
Join Date: Apr 2001
Posts: 3,083
I think that if you explain that the person dropping you off or picking you up at the airport had planned for your travels for some time and now your new times mess up something on the ground they might be nice to you.
#143
Suspended
Join Date: Dec 2004
Posts: 613
Yeah - I've had schedule changes less than 90 minutes where they waived the change/redeposit fee if the excuse was good enough (especially if it involves now missing something that is not cancellable).
#144
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,087
How much of a schedule change is needed before AA will waive redeposit fees?
I have an international trip booked for October, using miles, and I'll probably have to cancel it because my wife's ankle is not healing quite as fast as we hoped. I know a schedule change can sometimes get them to waive the redeposit fees, $175 in my case. How much of a sch. change will I need to avoid the fees?
A couple weeks ago QX cancelled their LAX-BOI nonstop (this was to be my last leg). Would that do it? What if the CSR says something like: "we can still get you into BOI, 2 or 3 hours later, via SJC or SFO"? Do I have to accept their offer?
Just wondering what my options are when I eventually call. I have no status with AA.
I can't change the dates of the trip, before the award expires in Dec., because of family & business obligations.
TIA
A couple weeks ago QX cancelled their LAX-BOI nonstop (this was to be my last leg). Would that do it? What if the CSR says something like: "we can still get you into BOI, 2 or 3 hours later, via SJC or SFO"? Do I have to accept their offer?
Just wondering what my options are when I eventually call. I have no status with AA.
I can't change the dates of the trip, before the award expires in Dec., because of family & business obligations.
TIA
Last edited by philemer; Jun 28, 2010 at 9:11 pm Reason: add info
#145
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
http://www.aa.com/i18n/Tariffs/AA1.html
#146
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,087
Thank you. Very helpful.
Change in schedule means:
1. The cancellation of a scheduled flight where no AA flight of comparable routing is available within 90 minutes of the original time of departure;
2. A change in the scheduled departure time of an AA flight which exceeds 90 minutes;
3. A (sic) in the routing of a scheduled AA flight which adds one or more stops to the original itinerary, or;
4. A change in the routing scheduled AA flight that results in a scheduled arrival time more than 90 minutes later the original scheduled arrival time.
I'm assuming this covers both revenue and award tickets.
Change in schedule means:
1. The cancellation of a scheduled flight where no AA flight of comparable routing is available within 90 minutes of the original time of departure;
2. A change in the scheduled departure time of an AA flight which exceeds 90 minutes;
3. A (sic) in the routing of a scheduled AA flight which adds one or more stops to the original itinerary, or;
4. A change in the routing scheduled AA flight that results in a scheduled arrival time more than 90 minutes later the original scheduled arrival time.
I'm assuming this covers both revenue and award tickets.
#147
Senior Moderator and Moderator: American AAdvantage & TravelBuzz
Join Date: Nov 2007
Location: BOS
Programs: AA EXP, Marriott Titanium
Posts: 10,419
When I've encountered schedule changes on past AAward tickets, AA has offered to rebook me onto alternative flights earlier/later in the day to suit my schedule or even book me on a direct flight when my original itinerary had a connection. (Note: Original AAward inventory bucket does not have to be available. They will rebook you on another flight as long as there's a seat available.)
#148
Join Date: Jan 2010
Location: STL
Programs: AA mostly
Posts: 150
Has anyone had luck with being granted a change in destination? I am flying to Costa Rica in March. On the way back, I was going to fly w/ my son and boyfriend to MIA, then stay there for a few days for a bachelorette party while my son/bf flew back to STL. The bachelorette party got moved to April though, so now I need to get back to STL.
I rec'd a notice that all of our flights SJO-MIA have been changed by 65 minutes. I know I could probably call and have the miles re-issued, or change to a different flight, but I'm wondering if they will re-issue my ticket so that it's SJO-MIA-STL like my son and bf's. I wouldn't actually want to change the flight # because it's the best one available, just add on the STL leg which originally didn't cost any more miles.
I could probably cancel all our flights and then reschedule us all on a SJO-MIA-STL flight, but all I see are flights w/ overnight layovers now.
Thoughts?
I rec'd a notice that all of our flights SJO-MIA have been changed by 65 minutes. I know I could probably call and have the miles re-issued, or change to a different flight, but I'm wondering if they will re-issue my ticket so that it's SJO-MIA-STL like my son and bf's. I wouldn't actually want to change the flight # because it's the best one available, just add on the STL leg which originally didn't cost any more miles.
I could probably cancel all our flights and then reschedule us all on a SJO-MIA-STL flight, but all I see are flights w/ overnight layovers now.
Thoughts?
#149
Join Date: Sep 2007
Posts: 138
When I've encountered schedule changes on past AAward tickets, AA has offered to rebook me onto alternative flights earlier/later in the day to suit my schedule or even book me on a direct flight when my original itinerary had a connection. (Note: Original AAward inventory bucket does not have to be available. They will rebook you on another flight as long as there's a seat available.)
#150
Join Date: Apr 2010
Posts: 9
flight change on LY
In October, we booked MilageSaver economy awards on LY. Flight now departs 2 hours earlier. We do not want the earlier flight. What are our options? I assume that we could ask AA to cancel itinerary without charging fee to redeposit miles. Do we have other options for changing flights, even if MileageSaver awards (x4) are no longer available? I would like to know what to ask for before calling AA. Thanks.