May 24, 2013, 3:53 pm
Last edit by: JDiver
NOTE: The current thread can be found here.
Five Star Service : Personalized Departure, Connection, or Arrival services available in major US airports and some international airports.
Departing passengers are met curbside, assisted through check-in, escorted through an expedited security lane (Usually PriorityAAccess), escorted to the AAdmirals Club, escorted to the gate, and then they can either pre-board or be the last one to board.
Connecting passengers are met at the arrivals gate. For International arrivals, passengers are Escort through Immigration and Customs, baggage claim, and Security. Then, they are escorted to the AAdmirals Club, escorted to the gate, and then they can either pre-board or be the last one to board.
Arriving passengers are are met at the arrivals gate. For International arrivals, passengers are Escort through Immigration and Customs, and baggage claim.
AA Five Star Service have stated that they are not allowed into the Customs/Immigration hall at MIA. Passengers will be escorted to the customs/immigration hall and met when they exit the customs/immigration hall when the Five Star service will continue.
Some passengers have reported that they have been escorted through the Diplomatic lane at DFW, ORD, JFK. At MIA, no fast track is provided.
- Five Star Service also include Pro-active Flight Monitoring and Priority Re-Accommodation during Delays.
- Golf Carts are used to Escort passengers through the terminal in most locations (usually not offered at JFK)
- Five Star Service is available to customers with confirmed and ticketed travel on the day of Five Star Service in either First or Business class on at least one segment of the customer's itinerary.
US Airports
Los Angeles [LAX]
Miami [MIA]
New York Kennedy [JFK]
New York LaGuardia [LGA]
Boston [BOS]
Chicago [ORD]
Dallas/Fort Worth [DFW]
San Francisco [SFO]
Washington Reagan [DCA]
International
Buenos Aires [EZE]
London Heathrow [LHR]
Milan [MXP]
Narita [NRT]
Sao Paulo [GRU]
Cost (As of October 21, 2013)
Prices vary by location for the first passenger.
LAX, MIA, JFK, LGA - $250
BOS, ORD, DFW, SFO, DCA - $250
EZE, LHR, MXP, NRT, GRU - $300
Additional adults cost $75, additional children (17 and under) $50.
Assistance is provided by the Premium Passengers/Concierge Key Representatives
ARCHIVE: AA Five Star Service / FSS Personal Assistance (consolidated)
Sep 28, 2010, 5:30 am
#91
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,755
Yeah, give me Arpey for a week. I'll take him around and show him how it's done.
Last edited by Dr. HFH; Sep 28, 2010 at 5:36 am
Sep 28, 2010, 11:37 am
#92
Join Date: Jan 2009
Posts: 3
New AA 5 Star Service
http://www.aa.com/i18n/urls/fivestar...ivestarservice
When you need VIP travel assistance — whether it's for an arrival, departure or connection — count on Five Star Service form American Airlines. Five Star Service offers a choice of arrival, departure or connection assistance. Each comes with personal, one-on-one assistance. Five Star Service is guaranteed to help your trip go smoothly. From curbside to boarding and everywhere in between, we'll take care of the details.
There are three Five Star Service options from which to choose. Each service includes Admirals Club® lounge access.*
Departure Arrival Connection Admirals Club
We'll do more than meet and assist you in the airport. Our representatives will work behind the scenes to monitor the status of your flights and make any accommodations that may be necessary. Your personal representatives will also:
* Coordinate with your car service
* Meet you at curbside or at your arrival gate
* Assist you with your baggage and check-in
* Expedite your way through security
* Provide access to the Admirals Club® lounge
* Escort you to your gate and assist with pre-boarding
* Proactively monitor your flights and, in case of delays, coordinate re-accommodations
* Escort you through Customs and Immigration for international flights**
* Escort you to baggage claim and assist with baggage.
When you need VIP travel assistance — whether it's for an arrival, departure or connection — count on Five Star Service form American Airlines. Five Star Service offers a choice of arrival, departure or connection assistance. Each comes with personal, one-on-one assistance. Five Star Service is guaranteed to help your trip go smoothly. From curbside to boarding and everywhere in between, we'll take care of the details.
There are three Five Star Service options from which to choose. Each service includes Admirals Club® lounge access.*
Departure Arrival Connection Admirals Club
We'll do more than meet and assist you in the airport. Our representatives will work behind the scenes to monitor the status of your flights and make any accommodations that may be necessary. Your personal representatives will also:
* Coordinate with your car service
* Meet you at curbside or at your arrival gate
* Assist you with your baggage and check-in
* Expedite your way through security
* Provide access to the Admirals Club® lounge
* Escort you to your gate and assist with pre-boarding
* Proactively monitor your flights and, in case of delays, coordinate re-accommodations
* Escort you through Customs and Immigration for international flights**
* Escort you to baggage claim and assist with baggage.
Sep 28, 2010, 1:21 pm
#93
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
We've had a few threads where people have inquired about assistance for their elderly, dsiabled, non-English peaking, etc. friends or family members, and this would seem to be a nice idea / gift for those we care about but can be perplexed at coping with busy airports.
We recently used primepass CIP service, a similar service operated by TAV, the airport operator, €57 per person for arrivals service, at İstanbul Atatürk Airport (arriving on Iberia intraeurope Business). For that (nearly USD $78 at current exchange) we were met at the jetway, transported by cart, waited while a staffer secured our arrivals visas, proceeded to the NATO / VIP / Diplomatic immigration queue, had our luggage recovered and were escorted out of Customs and to a waiting car. Full airport time, with a stop to use the ATM (we could have requested assistance at Duty Free shopping as well), under fifteen minutes. Folks were still waiting for visa service whilst we were on the road to our hotel.
IMO, a good idea offered to those who want or need such a service.
We recently used primepass CIP service, a similar service operated by TAV, the airport operator, €57 per person for arrivals service, at İstanbul Atatürk Airport (arriving on Iberia intraeurope Business). For that (nearly USD $78 at current exchange) we were met at the jetway, transported by cart, waited while a staffer secured our arrivals visas, proceeded to the NATO / VIP / Diplomatic immigration queue, had our luggage recovered and were escorted out of Customs and to a waiting car. Full airport time, with a stop to use the ATM (we could have requested assistance at Duty Free shopping as well), under fifteen minutes. Folks were still waiting for visa service whilst we were on the road to our hotel.
IMO, a good idea offered to those who want or need such a service.
Sep 28, 2010, 1:54 pm
#94
FlyerTalk Evangelist
Join Date: Mar 1999
Posts: 12,097
I'm a bit confused by the level of pricing. On an hypothetical flight from Europe to the West coast on AA, it's $300 for departure (international), $125 for connecting at JFK/ORD/DFW, and $125 for arrival services for a subtotal of $550 each way and a total of $1,100?
At those prices, they better deliver PERFECT service throughout.
At those prices, they better deliver PERFECT service throughout.
Sep 28, 2010, 2:00 pm
#95
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,755
I'm a bit confused by the level of pricing. On an hypothetical flight from Europe to the West coast on AA, it's $300 for departure (international), $125 for connecting at JFK/ORD/DFW, and $125 for arrival services for a subtotal of $550 each way and a total of $1,100?
At those prices, they better deliver PERFECT service throughout.
At those prices, they better deliver PERFECT service throughout.
Sep 29, 2010, 7:21 am
#96
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Sep 29, 2010, 8:15 am
#97
Join Date: Jan 2008
Location: Rio de Janeiro, Miami, Nice
Programs: Marriott Titanium, AA Concierge Key, Delta, United, Emorates, and others
Posts: 4,694
Swissair used to have such service at all stations for members of the Swiss Travel Club, an invitation-only affair. I used it with extreme pleasure at posts such as Beijing (1978), and a host of others. I ended out with 3mm miles on them partly because of that great service. They carried my carryons to the plane while I waited in the VIP lounge at Zurich and i boarded last, always with the company of a highly competent aide.
the Lufthansa FC service is similar in ways, but does not do so well outside Germany, where one really might need it, as in JDivers experience at IST.
I would not pay out of pocket for such service, as a rule, but there are exceptions. getting through checkin and immigration quickly at SVU, for example, would be worth a hefty price.
The one thing I would not do is pay hefty fees fo an a la carte service on the order of AA's, especially when it excludes all the airports where it might actually be useful.
the Lufthansa FC service is similar in ways, but does not do so well outside Germany, where one really might need it, as in JDivers experience at IST.
I would not pay out of pocket for such service, as a rule, but there are exceptions. getting through checkin and immigration quickly at SVU, for example, would be worth a hefty price.
The one thing I would not do is pay hefty fees fo an a la carte service on the order of AA's, especially when it excludes all the airports where it might actually be useful.
Oct 12, 2010, 8:52 am
#98
Senior Moderator and Moderator: American AAdvantage & TravelBuzz
Join Date: Nov 2007
Location: BOS
Programs: AA EXP, Marriott Titanium
Posts: 10,417
I'm a bit confused by the level of pricing. On an hypothetical flight from Europe to the West coast on AA, it's $300 for departure (international), $125 for connecting at JFK/ORD/DFW, and $125 for arrival services for a subtotal of $550 each way and a total of $1,100?
At those prices, they better deliver PERFECT service throughout.
At those prices, they better deliver PERFECT service throughout.
According to the AAgent, all the domestic stations listed on the Five Star website are live except for SFO. (She couldn't tell me an exact date, but she said "very soon." When I asked if it would be this quarter or next quarter, she said "oh, it's definitely this quarter...very soon.")
(On a sidenote: I didn't have the Five Star number handy, so I called the EXP desk. The EXP AAgent wasn't very familiar with the service and had to look it up on an internal document. When she tried to access the document, the system actually blocked her from viewing it. She tried a few more things and commented that it seemed like EXP agents were blocked from viewing/access any documents related to the Five Star Service. She transferred me over to the Five Star desk where the AAgent there was obviously much more knowledgeable - and also very helpful!)
Oct 12, 2010, 12:11 pm
#99
Join Date: Sep 2009
Posts: 222
I'm a bit confused by the level of pricing. On an hypothetical flight from Europe to the West coast on AA, it's $300 for departure (international), $125 for connecting at JFK/ORD/DFW, and $125 for arrival services for a subtotal of $550 each way and a total of $1,100?
At those prices, they better deliver PERFECT service throughout.
At those prices, they better deliver PERFECT service throughout.
Oct 30, 2010, 6:23 am
#100
Join Date: Jan 2008
Location: Wash, DC
Programs: SPG Platinum, Delta Gold Medallion, United/Star Alliance Gold, Marriott Gold
Posts: 161
Thought it worth noting that HSBC is offering complimentary Five Star Service to its Premier customers between 11/15 and 1/15 for flights into/out of JFK, LAX and MIA. If you're a Premier customer and make your reservation with the promo code PremierAA10 you should get the benefit. Unfortunately the notice came a bit to late for me as I already booked holiday tix into FLL!
Nov 1, 2010, 10:46 pm
#101
Join Date: Jul 2006
Location: LAX
Programs: AA EXP 1MM, Delta Platinum, HH Silver, Hertz PC, National ExEl
Posts: 115
Thought it worth noting that HSBC is offering complimentary Five Star Service to its Premier customers between 11/15 and 1/15 for flights into/out of JFK, LAX and MIA. If you're a Premier customer and make your reservation with the promo code PremierAA10 you should get the benefit. Unfortunately the notice came a bit to late for me as I already booked holiday tix into FLL!
As a HSBC Premier customer I used the service in the past. Just for clarification the "Premier AA10" code refers to booking the service with 5-star not the booking of the ticket with AA.
Below an excerpt of the e-mail
"Reserve your Five Star Service now
Representatives are available seven days a week to take your
reservation between 5 a.m. and midnight, Central Time. You
may also contact us via e-mail. An e-mail confirmation will be
provided for all reservations.
u Call 877-5STAR-02 (578-2702).
u E-mail [email protected].
u Mention HSBC Premier client code: PremierAA10.
u For JFK, flight itinerary must be ticketed and involve a flight on
American Airlines® departing from JFK Terminal 8, Doorway F.
u For LAX, flight itinerary must be ticketed and involve a
flight on American Airlines® departing from Terminal 4.
(You will meet your representative at the first set of doors
nearest to Tom Bradley International Terminal (TBIT)
on the departure level.) Please note that no AA-operated
international flights depart from TBIT – all AA international
flights depart from Terminal 4. LAX Five Star Service cannot
provide connection service or lounge access at TBIT.
u For MIA, flight itinerary must be ticketed and involve a flight
on American Airlines departing from Terminal D, 3rd doorway
at First Class curbside check-in.
u Reservations must be booked at least 24 hours in advance
for domestic greets.
u At the airport, please show your HSBC Premier Debit
MasterCard® or HSBC Premier World MasterCard® and
a form of photo ID to the Five Star Representative. If you do
not have a Debit/Credit card please contact your Premier
Relationship Manager or call 1 888 662-HSBC (4722).
Nov 27, 2010, 1:08 am
#102
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Although the question is slightly OT, in YVR if you have a Nexus card you don't get a personal escort through, but you can skip to the front of most lines. For flights to the US you can go to the front of the line where they do ID checks before the duty free, can then skip the immigration line entirely, skip to the front of the customs line, and take the priority lane for security.
Another way of looking at it is that you pay per airport, since at each airport you are either arriving, connecting, or departing.
Nov 30, 2010, 8:55 pm
#103
Join Date: Nov 2010
Posts: 5
American Airlines Five Star Service-IS IT REAL?
Hello
I read on one of the threads here about the 5 star service, which we were not aware of.
So thanks to all of you!
We called and paid for 3 events(Dec JFK, LAX & LAX on return), after paying we were told a "greeter" would contact us with their info for the first event with their cell etc., 1 to 2 days prior...
Does this sound correct? Seems like no margin for errors...
Just wondering if this is SOP ??
and
Do they really help you speed through security?, (we ask as were flying during Christmas)
Lastly:
We were also told that they will also watch our carry on's as were being scanned or patted down...is this true?
Thanks
I read on one of the threads here about the 5 star service, which we were not aware of.
So thanks to all of you!
We called and paid for 3 events(Dec JFK, LAX & LAX on return), after paying we were told a "greeter" would contact us with their info for the first event with their cell etc., 1 to 2 days prior...
Does this sound correct? Seems like no margin for errors...
Just wondering if this is SOP ??
and
Do they really help you speed through security?, (we ask as were flying during Christmas)
Lastly:
We were also told that they will also watch our carry on's as were being scanned or patted down...is this true?
Thanks
Last edited by George Davis; Nov 30, 2010 at 9:13 pm
Nov 30, 2010, 9:01 pm
#104
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,535
If you read about this in another thread, why would you not post in the existing thread on the topic rather than starting a new one? Not sure I follow the logic.
Cheers.
Nov 30, 2010, 9:05 pm
#105
Join Date: Nov 2010
Posts: 5
cheers