May 24, 2013, 3:53 pm
Last edit by: JDiver
NOTE: The current thread can be found here.
Five Star Service : Personalized Departure, Connection, or Arrival services available in major US airports and some international airports.
Departing passengers are met curbside, assisted through check-in, escorted through an expedited security lane (Usually PriorityAAccess), escorted to the AAdmirals Club, escorted to the gate, and then they can either pre-board or be the last one to board.
Connecting passengers are met at the arrivals gate. For International arrivals, passengers are Escort through Immigration and Customs, baggage claim, and Security. Then, they are escorted to the AAdmirals Club, escorted to the gate, and then they can either pre-board or be the last one to board.
Arriving passengers are are met at the arrivals gate. For International arrivals, passengers are Escort through Immigration and Customs, and baggage claim.
AA Five Star Service have stated that they are not allowed into the Customs/Immigration hall at MIA. Passengers will be escorted to the customs/immigration hall and met when they exit the customs/immigration hall when the Five Star service will continue.
Some passengers have reported that they have been escorted through the Diplomatic lane at DFW, ORD, JFK. At MIA, no fast track is provided.
- Five Star Service also include Pro-active Flight Monitoring and Priority Re-Accommodation during Delays.
- Golf Carts are used to Escort passengers through the terminal in most locations (usually not offered at JFK)
- Five Star Service is available to customers with confirmed and ticketed travel on the day of Five Star Service in either First or Business class on at least one segment of the customer's itinerary.
US Airports
Los Angeles [LAX]
Miami [MIA]
New York Kennedy [JFK]
New York LaGuardia [LGA]
Boston [BOS]
Chicago [ORD]
Dallas/Fort Worth [DFW]
San Francisco [SFO]
Washington Reagan [DCA]
International
Buenos Aires [EZE]
London Heathrow [LHR]
Milan [MXP]
Narita [NRT]
Sao Paulo [GRU]
Cost (As of October 21, 2013)
Prices vary by location for the first passenger.
LAX, MIA, JFK, LGA - $250
BOS, ORD, DFW, SFO, DCA - $250
EZE, LHR, MXP, NRT, GRU - $300
Additional adults cost $75, additional children (17 and under) $50.
Assistance is provided by the Premium Passengers/Concierge Key Representatives
ARCHIVE: AA Five Star Service / FSS Personal Assistance (consolidated)
Dec 3, 2010, 4:51 pm
#121
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Please do report back on your experiences. First-hand information is always appreciated.
I know to contact AA
Dec 3, 2010, 5:48 pm
#122
Join Date: Jan 2003
Location: Fairfield County, CT USA
Programs: AA PLT+2MM / DL DM+1MM / A3 *G / Fairmont LT Plat / Ritz Gold / SPG Gold
Posts: 4,077
With so much air time on Five Star, I'm finding it tougher and tougher to get a booking on less than 3 days notice. Frankly on a recent trip which had 4 opportunities for service, only one was available, and that was booking 8 days out.
I booked for family travel at Christmas already. (Thanks HSBC!)
I booked for family travel at Christmas already. (Thanks HSBC!)
Dec 11, 2010, 2:03 pm
#124
Join Date: Dec 2010
Posts: 4
Why cant the greeter just take your stuff thru
Why cant the greeter take your items through the xray while your being patted or nuked? I mean the items still get x rayed , yet they are always in the line of sight of someone??
Just an idea AA?
Just an idea AA?
Mar 17, 2011, 11:59 am
#125
Join Date: Jan 2010
Location: RBKC
Programs: AA EXP and Eurostar Carte Blanche
Posts: 3,851
Just picked up a brochure about Five Star service during a recent trip back to the US:
Uploaded with ImageShack.us
Uploaded with ImageShack.us
Uploaded with ImageShack.us
Uploaded with ImageShack.us
Mar 17, 2011, 3:01 pm
#126
Join Date: Sep 2009
Posts: 222
Ironically enough I was looking at the website earlier today!
http://www.aa.com/i18n/urls/fivestar...ivestarservice
http://www.aa.com/i18n/urls/fivestar...ivestarservice
Mar 17, 2011, 9:15 pm
#127
Join Date: Jan 2003
Location: Fairfield County, CT USA
Programs: AA PLT+2MM / DL DM+1MM / A3 *G / Fairmont LT Plat / Ritz Gold / SPG Gold
Posts: 4,077
Great to see the program expanded.
I pay when traveling en famille, though I'd quite welcome another HSBC code!
I pay when traveling en famille, though I'd quite welcome another HSBC code!
Mar 18, 2011, 12:22 pm
#128
Moderator: American AAdvantage, Signatures
Join Date: Jan 2008
Location: London, England
Programs: UA 1K, Hilton Diamond, IHG Diamond Ambassador, National Exec, AA EXP Emeritus
Posts: 9,765
Looks like international pricing on the website is substantially better than on the broshure--US $200 for one or two people vs. US $300 per person. The former looks a lot more attractive than the latter!
Mar 18, 2011, 6:24 pm
#129
Join Date: Apr 2010
Location: Canada
Programs: AA EXP 3.2MM, Hyatt Courtesy Card/Diamond, Hertz #1 Gold
Posts: 764
this looks like the concierge key service very very similar.
the escort to the gates and pre-boarding works in INTL airports, but DFW, ORD, JFK , MIA for example nobody knows about it and if you ask they get annoyed.
escorting through customs won't necessary get you to skip the lines in USA immigration/customs (maybe in europe or other countries)
CDG is not in the list, but it was one of the airports for example I skipped a long immigration line.
hoping someone use this service to tell experiences.
the one thing really worth it is the followup agents.. they are incredible awesome in terms of pro-activeness and power to do magic things. priceless !
the escort to the gates and pre-boarding works in INTL airports, but DFW, ORD, JFK , MIA for example nobody knows about it and if you ask they get annoyed.
escorting through customs won't necessary get you to skip the lines in USA immigration/customs (maybe in europe or other countries)
CDG is not in the list, but it was one of the airports for example I skipped a long immigration line.
hoping someone use this service to tell experiences.
the one thing really worth it is the followup agents.. they are incredible awesome in terms of pro-activeness and power to do magic things. priceless !
Ironically enough I was looking at the website earlier today!
http://www.aa.com/i18n/urls/fivestar...ivestarservice
http://www.aa.com/i18n/urls/fivestar...ivestarservice
Mar 19, 2011, 8:02 am
#130
Join Date: Sep 2009
Posts: 222
In response to some folks recently asking about personal experiences:
Below is a previous post I made about my experiences with this service. (My only negative experience)
In addition to that experience, on a trip from BOS-JFK-LHR a five star rep met my mother and her SO (both traveling for their first time internationally)
In Boston, the 5 star rep called my brother (who was bringing them to the airport) and met them curb side. The Rep had their tickets ready and brought them to checkin to check in their bags. She then brought them to Security, then the Admirals Club and told them she would be back when it was time to board. She brought them onto the plane when it was time.
JFK was a very similiar experience and met them at the jet bridge and brought them to the Flagship Lounge.
Both experiences were very positive. (They also had the same positive experiences on the way back LHR-JFK-BOS)
My SO used the 5 star service for her grandmother and mother going from SFO-JFK-YYZ. In JFK the flight to YYZ was canceled. As a result, they offered them a limo to LGA where they would fly from there in First Class. (Flight was originally booked coach) Refusing this outstanding offer, they instead accepted coach on a partner airline from JFK.
Again, extremely accommodating and WELL worth the money.
In my quote below, this was the exception and the only time I wish we didn't purchase the service.
Below is a previous post I made about my experiences with this service. (My only negative experience)
In addition to that experience, on a trip from BOS-JFK-LHR a five star rep met my mother and her SO (both traveling for their first time internationally)
In Boston, the 5 star rep called my brother (who was bringing them to the airport) and met them curb side. The Rep had their tickets ready and brought them to checkin to check in their bags. She then brought them to Security, then the Admirals Club and told them she would be back when it was time to board. She brought them onto the plane when it was time.
JFK was a very similiar experience and met them at the jet bridge and brought them to the Flagship Lounge.
Both experiences were very positive. (They also had the same positive experiences on the way back LHR-JFK-BOS)
My SO used the 5 star service for her grandmother and mother going from SFO-JFK-YYZ. In JFK the flight to YYZ was canceled. As a result, they offered them a limo to LGA where they would fly from there in First Class. (Flight was originally booked coach) Refusing this outstanding offer, they instead accepted coach on a partner airline from JFK.
Again, extremely accommodating and WELL worth the money.
In my quote below, this was the exception and the only time I wish we didn't purchase the service.
I agree with your last statement especially. Two weeks ago my SO bought her sister this service for a connection in LAX. One rep brought her to the AAdmiral's Club and told her someone else would stop by when it was time to go. (The agent introduced her to the person who would come by later) My SO's sister was getting anxious as it became 30 minutes prior to take off and the Five Star Rep was chit chatting with the AC staff. Once she heard the "XX flight is now boarding" annoucement she found the gate and boarded herself.
Last edited by Zantaine; Mar 19, 2011 at 11:04 am
Mar 19, 2011, 9:10 am
#131
Join Date: Oct 2006
Programs: LAN, AA, SPG
Posts: 1,965
I was very eager to use this service --- until I found out it did not cover international connections at JFK's T4. If anyone knows of a similar service available at T4 --- please do tell.
Mar 26, 2011, 4:08 pm
#133
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
For connections assistance at LHR, does this handle AA arrival in T3 and BA departure in T5 (or vice versa)? A couple of times over the years, someone at AA met my arriving BA flight and drove us to T3, but I haven't seen this in a long time.
This could save a lot of time and provide for significantly more BA lounge time when transferring from AA to BA, if it avoids the T3-T5 shuffle and long lines at security.
This could save a lot of time and provide for significantly more BA lounge time when transferring from AA to BA, if it avoids the T3-T5 shuffle and long lines at security.
Mar 26, 2011, 8:25 pm
#134
Join Date: Aug 2008
Location: Boston, MA (BOS)
Programs: AA PLT Pro 2MM, DL Gold, UA Silver, Marriott Ambassador + LT Plat, COFC Venture X, HHonors Diamond
Posts: 5,587
It would really be nice if AMR/AXP added Five Star Service as a Centurion benefit. AXP could really use some AA love especially now that DL is proving Centurions Platinum Medallion Status. I'd even like to see FL access at JFK/LAX/LHR/MIA/ORD for Centurions but AA isn't cosy with Amex like DL.
Mar 27, 2011, 4:45 pm
#135
Join Date: Feb 2004
Location: California
Programs: Alaska MVPG, SWA CP, SWA A list, Hyatt Platinum, Hhilton Gold, Makai Club
Posts: 244
called 5 star--they CANNOT help with transfers between terminals @ LHR
can only help within AA's terminal
This will unfortunately keep me flying BA to BA rather than AA to BA to get from West Coast to Denmark.
This will unfortunately keep me flying BA to BA rather than AA to BA to get from West Coast to Denmark.