May 24, 2013, 3:53 pm
Last edit by: JDiver
NOTE: The current thread can be found here.
Five Star Service : Personalized Departure, Connection, or Arrival services available in major US airports and some international airports.
Departing passengers are met curbside, assisted through check-in, escorted through an expedited security lane (Usually PriorityAAccess), escorted to the AAdmirals Club, escorted to the gate, and then they can either pre-board or be the last one to board.
Connecting passengers are met at the arrivals gate. For International arrivals, passengers are Escort through Immigration and Customs, baggage claim, and Security. Then, they are escorted to the AAdmirals Club, escorted to the gate, and then they can either pre-board or be the last one to board.
Arriving passengers are are met at the arrivals gate. For International arrivals, passengers are Escort through Immigration and Customs, and baggage claim.
AA Five Star Service have stated that they are not allowed into the Customs/Immigration hall at MIA. Passengers will be escorted to the customs/immigration hall and met when they exit the customs/immigration hall when the Five Star service will continue.
Some passengers have reported that they have been escorted through the Diplomatic lane at DFW, ORD, JFK. At MIA, no fast track is provided.
- Five Star Service also include Pro-active Flight Monitoring and Priority Re-Accommodation during Delays.
- Golf Carts are used to Escort passengers through the terminal in most locations (usually not offered at JFK)
- Five Star Service is available to customers with confirmed and ticketed travel on the day of Five Star Service in either First or Business class on at least one segment of the customer's itinerary.
US Airports
Los Angeles [LAX]
Miami [MIA]
New York Kennedy [JFK]
New York LaGuardia [LGA]
Boston [BOS]
Chicago [ORD]
Dallas/Fort Worth [DFW]
San Francisco [SFO]
Washington Reagan [DCA]
International
Buenos Aires [EZE]
London Heathrow [LHR]
Milan [MXP]
Narita [NRT]
Sao Paulo [GRU]
Cost (As of October 21, 2013)
Prices vary by location for the first passenger.
LAX, MIA, JFK, LGA - $250
BOS, ORD, DFW, SFO, DCA - $250
EZE, LHR, MXP, NRT, GRU - $300
Additional adults cost $75, additional children (17 and under) $50.
Assistance is provided by the Premium Passengers/Concierge Key Representatives
ARCHIVE: AA Five Star Service / FSS Personal Assistance (consolidated)
May 7, 2011, 9:33 am
#151
Join Date: Apr 2010
Posts: 1,546
Five-star service got a brief mention in the NYT this week. It seems like they are just parroting AA's PR, but they say the service has been very popular.
American Airlines said it had expanded an exclusive meet-and-greet personalized service, first conceived for celebrities, because of increased demand from business travelers over the last two years.
For $125, American helps speed its customers’ journey through the airport, from the curbside, through security and onto the plane. This service, called Five Star, was initially planned for three airports but has been expanded to 14 locations thanks in part to its popularity with business passengers, said Nancy Knipp, president of American’s Admirals Club.
For $125, American helps speed its customers’ journey through the airport, from the curbside, through security and onto the plane. This service, called Five Star, was initially planned for three airports but has been expanded to 14 locations thanks in part to its popularity with business passengers, said Nancy Knipp, president of American’s Admirals Club.
Jul 11, 2011, 10:28 am
#152
Join Date: Mar 2010
Posts: 2,592
No immigration & customs lane with five stars at Miami ?
Hello
I'll be flying from CDG to Denver via Miami on September.
I'd like to avoid the long immigration & customs lane at Miami airport
This is basically my only interest in the Five stars service
I was not able to find a precise reply : Will I yes or not avoid the customs & immigration lane at Miami ?
In other words will I be at the front of the lane with virtually no wait ?
Thank you so much all for your help
warmly
I'll be flying from CDG to Denver via Miami on September.
I'd like to avoid the long immigration & customs lane at Miami airport
This is basically my only interest in the Five stars service
I was not able to find a precise reply : Will I yes or not avoid the customs & immigration lane at Miami ?
In other words will I be at the front of the lane with virtually no wait ?
Thank you so much all for your help
warmly
Jul 25, 2011, 8:31 pm
#153
Join Date: Jan 2003
Location: Fairfield County, CT USA
Programs: AA PLT+2MM / DL DM+1MM / A3 *G / Fairmont LT Plat / Ritz Gold / SPG Gold
Posts: 4,077
New: Promo for 500,000 AA miles, plus free five-star service and other benes
Here’s an easy promotion to sign up for. American has launched a new contest for 500,000 miles, a credit for a 5-star hotel, private ground transportation to your hotel plus Five Star Service at your destination to the winner. The Five Star is nice, but the real value is the 500,000 miles, which is enough for two first class tickets anywhere American serves (plus a little extra, in most cases!).
It doesn’t mention the 500,000 miles on the main contest page, rather it just says ‘two free first class tickets.’ However, when you drill into the promotion terms, it states clearly that they’ll give you 500,000 miles and basically leave it to you to figure out.
Enter by September 30, 2011. No fees to participate. The terms say you will get a 1099-misc for the value of the promotion, if you win.
Here’s the link to sign up: http://bit.ly/qTrdVV
Here’s a link to my prior review of, and detailed ‘how-to guide’ covering, AA’s Five Star Service: http://bit.ly/oySQs7
In less than the time it took you to read this, you can be signed up!
HT to AAdvantageGeek!
It doesn’t mention the 500,000 miles on the main contest page, rather it just says ‘two free first class tickets.’ However, when you drill into the promotion terms, it states clearly that they’ll give you 500,000 miles and basically leave it to you to figure out.
Enter by September 30, 2011. No fees to participate. The terms say you will get a 1099-misc for the value of the promotion, if you win.
Here’s the link to sign up: http://bit.ly/qTrdVV
Here’s a link to my prior review of, and detailed ‘how-to guide’ covering, AA’s Five Star Service: http://bit.ly/oySQs7
In less than the time it took you to read this, you can be signed up!
HT to AAdvantageGeek!
Jul 27, 2011, 2:58 pm
#154
Join Date: Jun 2011
Posts: 14
I went ahead and made my "reservation" for Five Star on my return connection through LHR. I'll be coming in T5 on BA (AA codeshare). Will find out if they really will transfer me to T3. I did get multiple confirmation of this through multiple people and even Amex Concierge so should be good!
Aug 6, 2011, 5:19 pm
#155
Join Date: Apr 2009
Location: WAS
Programs: AMEX Platinum, Global Entry, Priority Pass, SPG Gold, HHonors Gold
Posts: 1,594
How effective is Five Star Service for interline connections from international arrivals to domestic departures? If I am, say, connecting from a BA arrival to an AA departure at JFK, will the connecting escort meet me and escort me through CBP and also escort me through security? If not, can I purchase both an arrival and departure escort separately? Thanks in advance for your replies.
Aug 7, 2011, 10:26 am
#156
Join Date: Oct 2005
Location: SNA/LAX
Programs: AA PLT, VS Gold, SPG Plat, Le Club Plat, Amex Plat
Posts: 202
How effective is Five Star Service for interline connections from international arrivals to domestic departures? If I am, say, connecting from a BA arrival to an AA departure at JFK, will the connecting escort meet me and escort me through CBP and also escort me through security? If not, can I purchase both an arrival and departure escort separately? Thanks in advance for your replies.
http://www.aa.com/i18n/urls/fivestar...ivestarservice
Aug 10, 2011, 5:23 pm
#157
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Just a FYI: I just got off the phone with them. The lady said they just got new information today regarding LHR and if you fly into T5 with BA on an AA codeshare, they WILL be there to meet you in T5, and they will transport you to T3. They can do this as long as it's an AA codeshare.
(My next trek through LHR actually involves BA T5 to BA T3.)
Sep 7, 2011, 8:58 pm
#158
Join Date: Mar 2007
Programs: AA 1MM
Posts: 3,182
Was reading in another thread here about an Hollywood Reporter piece discussing AA at LAX and the special security area for VIPs. Can you get Five Star to take you through there? Only value to me is getting to be guaranteed a NOS-free trip through security. I'll definitely be using this at JFK since they take you through the employee lane, which AFAIK has no NOS (but please correct me if I'm mistaken).
Sep 8, 2011, 3:42 pm
#159
Join Date: Apr 2009
Location: WAS
Programs: AMEX Platinum, Global Entry, Priority Pass, SPG Gold, HHonors Gold
Posts: 1,594
Is the charge for Five Star Service qualify as an eligible fee for AMEX's $200 fee credit for Platinum Card members?
Sep 24, 2011, 4:23 pm
#160
Join Date: Jan 2003
Location: UK (currently)
Programs: BA Gold (and many other greater and lesser distinctions)
Posts: 7,214
Apologies if already covered, but its a long thread and a search did not throw anything up.
Does this get one taken to the front of an immigraiton line at any of JFK EWR or MIA (especially MIA) if one has a non US passport. If so, it could be worth its weight in gold !
One other quesiton: Is this olny applicable for AA arrivals, or would it also be available for OneWorld (BA) arrivals ?
Does this get one taken to the front of an immigraiton line at any of JFK EWR or MIA (especially MIA) if one has a non US passport. If so, it could be worth its weight in gold !
One other quesiton: Is this olny applicable for AA arrivals, or would it also be available for OneWorld (BA) arrivals ?
Sep 25, 2011, 9:53 pm
#161
Join Date: Jan 2003
Location: Fairfield County, CT USA
Programs: AA PLT+2MM / DL DM+1MM / A3 *G / Fairmont LT Plat / Ritz Gold / SPG Gold
Posts: 4,077
Looking at a charge for 5* earlier this year, it appears on my statement with a ticket number, so Amex might think of it as a flight, not a misc fee.
Against that, I suspect if you called Amex, they'd probably apply the credit for the service if you asked nicely. I'm sure their coding of misc charges hasn't been perfect.
I've got flights in December that I'll use 5* for...so, unless HSBC offers the service free again, I'll know for sure then. I feel pretty good that I'd be able to get Amex to apply the credit.
And, for my family of four, it's conveniently $200...
Sep 29, 2011, 11:16 am
#162
Join Date: Mar 2010
Posts: 2,592
Apologies if already covered, but its a long thread and a search did not throw anything up.
Does this get one taken to the front of an immigraiton line at any of JFK EWR or MIA (especially MIA) if one has a non US passport. If so, it could be worth its weight in gold !
One other quesiton: Is this olny applicable for AA arrivals, or would it also be available for OneWorld (BA) arrivals ?
Does this get one taken to the front of an immigraiton line at any of JFK EWR or MIA (especially MIA) if one has a non US passport. If so, it could be worth its weight in gold !
One other quesiton: Is this olny applicable for AA arrivals, or would it also be available for OneWorld (BA) arrivals ?
I used 5 stars in Miami few weeks ago and we were able to use the diplomatic line which was very short. (only 2 people in front of us / 5 mns waiting time)
We also cut the customs line, security line and the boarding line for my next flight. Pretty fun to cruise the airport with their small golf cart (we use the golf cart from the plane to immigration, then from the lounge to the gate)
She bring me to the 1st class lounge while waiting for my next flight (it should only be the Admiral Clubs but she was extra nice and even refused my tip).
She told me that the service is not available for One world partner, only AA metal
FYI : I don't have a US passport.
Use the service, it's definitely worth the USD 125
Nov 21, 2011, 9:17 am
#163
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,649
Just tried booking for Sunday departure from JFK. Fully booked for both Sundays I have flights scheduled and was placed on a waitlist. I guess HSBC folks are taking full advantage of it. 
Is there any point booking it for arrival into JFK (my final destination) especially if I only have a carry-on and have GlobalEntry?
Is there any point booking it for arrival into JFK (my final destination) especially if I only have a carry-on and have GlobalEntry?
Nov 26, 2011, 9:51 pm
#164
Join Date: Aug 2000
Location: Brooklyn, NY
Programs: AA PLT 2 MM, DL PLT
Posts: 507
Just a FYI: I just got off the phone with them. The lady said they just got new information today regarding LHR and if you fly into T5 with BA on an AA codeshare, they WILL be there to meet you in T5, and they will transport you to T3. They can do this as long as it's an AA codeshare.
I went ahead and made my "reservation" for Five Star on my return connection through LHR. I'll be coming in T5 on BA (AA codeshare). Will find out if they really will transfer me to T3. I did get multiple confirmation of this through multiple people and even Amex Concierge so should be good!
I went ahead and made my "reservation" for Five Star on my return connection through LHR. I'll be coming in T5 on BA (AA codeshare). Will find out if they really will transfer me to T3. I did get multiple confirmation of this through multiple people and even Amex Concierge so should be good!
Nov 27, 2011, 2:11 am
#165
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Just a FYI: I just got off the phone with them. The lady said they just got new information today regarding LHR and if you fly into T5 with BA on an AA codeshare, they WILL be there to meet you in T5, and they will transport you to T3. They can do this as long as it's an AA codeshare.
I went ahead and made my "reservation" for Five Star on my return connection through LHR. I'll be coming in T5 on BA (AA codeshare). Will find out if they really will transfer me to T3. I did get multiple confirmation of this through multiple people and even Amex Concierge so should be good!
I went ahead and made my "reservation" for Five Star on my return connection through LHR. I'll be coming in T5 on BA (AA codeshare). Will find out if they really will transfer me to T3. I did get multiple confirmation of this through multiple people and even Amex Concierge so should be good!