Boss is retiring (8MM)...Would AA care?

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Jun 5, 2015, 2:08 pm

#16

arlflyer

Join Date: Feb 2013

Location: DCA

Posts: 7,769

Quote:

Originally Posted by ashill

I don't know anything about how this would work at AA, but my guess is the only hope would be the media and/or social media (Twitter?) teams, not a reservations or AAdvantage phone agent. You would almost certainly get a congratulatory tweet if you tweeted @AmericanAir a photo of the retirement party with some AA mention, since corporate social media teams respond to pretty much everyone who says something unsubstantively positive, but that may be a little less substantive than you have in mind.

Wasn't there the story of the guy who tweeted about hitting 2 MM on his next flight and was greeted at the gate with some fanfare?

Has the boss flown his last company flight with AA? If not, you could maybe take a shot at something like that...

Jun 5, 2015, 2:28 pm

#17

ashill

Join Date: Apr 2009

Location: YYF/YLW

Programs: AA, DL, AS, VA, WS Silver

Posts: 5,951

Quote:

Originally Posted by SeeBuyFly

Why should AA be bothered about someone who will not be a high-value customer in future? It's not personal, it's business. But he will have his Lifetime PLT membership.

Because they can tweet about it and get some good cheap publicity. And talk to future high value customers about how great they've been for this now-past high value customer.

I'm not saying they will do much, just that that's the OP's best shot.

Jun 5, 2015, 6:47 pm

#18

msv777

Join Date: Mar 2008

Location: SFO, SJC

Programs: AA - EXP 2MM+, Marriott PLT, UA, National Exec

Posts: 495

Quote:

Originally Posted by ashill

Because they can tweet about it and get some good cheap publicity. And talk to future high value customers about how great they've been for this now-past high value customer.

+1. Completely agree!

A great way to help retain current and attract new high spenders.

Cheers.

Jun 5, 2015, 8:48 pm

#19

GNVFlyer

Join Date: Oct 2011

Programs: US Gold, DL, AA, UA

Posts: 145

For this level of milage, send Doug Parker an email and see what happens.

Jun 5, 2015, 9:28 pm

#20

Dr. HFH

FlyerTalk Evangelist

Join Date: Jan 2007

Location: BOS/UTH

Programs: AA LT PLT; QR GLD; Bonvoy LT TIT

Posts: 12,762

Quote:

Originally Posted by JDiver

... I've flown on AA since the 1940s, ....

Oh, my, JD. You've been flying AA since long before I was born; and I've been starting to feel old over the past couple of years, myself!!

Quote:

Originally Posted by cova

You might call AA Advantage desk and see if they would do something - like send a appreciate note or something like that. No harm in asking.

Call the Chairman's office, explain the situation. I wouldn't be at all surprised if you could get a personalized letter thanking boss for his loyalty. In fact, I'd be surprised if you didn't. Senior execs often love to do this stuff.

Jun 5, 2015, 10:04 pm

#21

CPRich

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Join Date: May 2002

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Quote:

Originally Posted by SeeBuyFly

Why should AA be bothered about someone who will not be a high-value customer in future? It's not personal, it's business. But he will have his Lifetime PLT membership.

Reputation, good will, marketing. Lots of companies do lots of things that don'r have hard ROI - sending disaster relief, flying military/family members, etc.

I doubt OP is looking for a valuable item, money, etc. A certificate/small memento/letter of thanks can go a long way at very little cost.

I would agree that social media/customer service would be the channel, but also wouldn't be surprised at the privacy roadblock.

Jun 6, 2015, 12:17 am

#22

Dr. HFH

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Quote:

Originally Posted by CPRich

A certificate/small memento/letter of thanks can go a long way at very little cost.

I wouldn't mind having one from Crandall. Now there's a guy in this industry I respect.

Jun 6, 2015, 12:29 am

#23

Non-NonRev

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I was also thinking that a personalized letter might be achievable. But wouldn't the regional sales office be the place to make the request? (especially if the flyer's company has a corporate deal with AA).

Jun 6, 2015, 1:16 am

#24

mvoight

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Join Date: May 2004

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Posts: 21,422

Quote:

Originally Posted by SeeBuyFly

Why should AA be bothered about someone who will not be a high-value customer in future? It's not personal, it's business. But he will have his Lifetime PLT membership.

That what I was thinking. You are basically telling AA he isn't going to be a good customer any more and want them to award him for this.
At least if he could get to 10 MM he could get that flight seated next to the chief pilot.

Jun 6, 2015, 5:52 am

#25

rjw242

Join Date: Jul 2010

Location: SFO

Programs: AA EXP

Posts: 5,270

Quote:

Originally Posted by mvoight

That what I was thinking. You are basically telling AA he isn't going to be a good customer any more and want them to award him for this.

Retirees can still be good customers. A token of appreciation might encourage him to stick with AA when he's out of pocket.

Jun 6, 2015, 6:20 am

#26

airmotive

Original Poster

Join Date: Apr 2007

Programs: AA, DAL, blah, blah, blah...The usual.

Posts: 646

His last official trip for the company will be next week: IND to New Zealand and back.
I imagine a washdown at IND is a pretty rare thing?
hmmm

Jun 6, 2015, 8:04 am

#27

kmandrew

Join Date: Apr 2004

Location: Omaha

Programs: AA Life Plat 4mm, Hilton Diamond

Posts: 1,461

I wonder if he has luggage tags that say 8mm, I know when I passed 4mm I called and asked for new ones (my 3mm had snapped in half). At first they said no but finally relented and sent two to me. It would be easy enough to check, call his wife and have her look.