Jan 1, 2015, 12:27 pm
Last edit by: JDiver
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(lower right wiki).N.B. These older posts have been archived from: http://www.flyertalk.com/forum/american-airlines-aadvantage-pre-merger/812977-aa-com-website-down-glitch-glitches-bug-fix-reports-more-consolidated.html
AA Forum Moderator Team
ARCHIVE: AA.com website down, glitch, bug, fix etc.
Jul 14, 2014, 1:06 pm
#2806
Moderator: New York City and FlyerTalk Evangelist
Join Date: Sep 2007
Programs: AA PLT, Natl EC
Posts: 10,855
Site Outage Notice
Site Outage
AA.com is currently unavailable. We are working to resolve the issue as quickly as possible and apologize for any inconvenience. Please refer to the following information for assistance:
In the U.S.:
For new or existing reservations and other flight information, contact AA Reservations at 1-800-433-7300
AAdvantage accounts, contact AAdvantage Customer Service 1-800-882-8880
In the United Kingdom:
For new or existing reservations, aadvantage accounts and other flight information, contact AA Reservations at 0844 499 7300 (0.05 GBP/min, network charges may apply)
07:00 - 19:00 Monday - Friday, 08:30 - 17:00 Saturday - Sunday
Other International Locations:
Contact your local American Airlines Reservations Office
Please select your country:
Additional Customer Support Numbers:
Hotel,Car and Activites Reservations 1-800-960-7163
American Airlines Vacations 1-800-321-2121
American Airlines Cruises 1-800-259-5642
AA.com is currently unavailable. We are working to resolve the issue as quickly as possible and apologize for any inconvenience. Please refer to the following information for assistance:
In the U.S.:
For new or existing reservations and other flight information, contact AA Reservations at 1-800-433-7300
AAdvantage accounts, contact AAdvantage Customer Service 1-800-882-8880
In the United Kingdom:
For new or existing reservations, aadvantage accounts and other flight information, contact AA Reservations at 0844 499 7300 (0.05 GBP/min, network charges may apply)
07:00 - 19:00 Monday - Friday, 08:30 - 17:00 Saturday - Sunday
Other International Locations:
Contact your local American Airlines Reservations Office
Please select your country:
Additional Customer Support Numbers:
Hotel,Car and Activites Reservations 1-800-960-7163
American Airlines Vacations 1-800-321-2121
American Airlines Cruises 1-800-259-5642
Jul 15, 2014, 1:22 pm
#2807
Join Date: Feb 2013
Location: NYC
Programs: AA Gold, US Silver, Starwood Gold, Starbucks Gold
Posts: 332
So when I view my "account statement" on AA.com, the "Total Available Award Mileage" amount in the middle is different than the "Ending Balance" amount under Mileage Activity at the bottom of the same screen
The latter of those two is exactly 1,250 miles higher -- which I can only presume coincides with a Citibank credit card 10% refund for a 12,500 mile award redemption earlier in the year (which does show when I toggle back from Current to the June summary)
The miles balance shown on the phone app and on the homepage of AA.com when logged in is the lesser of these two numbers
Anyone else seeing this? Broad AA.com/Citi glitch or am I just lucky....?
The latter of those two is exactly 1,250 miles higher -- which I can only presume coincides with a Citibank credit card 10% refund for a 12,500 mile award redemption earlier in the year (which does show when I toggle back from Current to the June summary)
The miles balance shown on the phone app and on the homepage of AA.com when logged in is the lesser of these two numbers
Anyone else seeing this? Broad AA.com/Citi glitch or am I just lucky....?
Jul 17, 2014, 8:17 am
#2808
Join Date: Jul 2000
Posts: 294
GLITCH
When I go to purchase my AA ticket, message error is like--'you are using the wrong credit card from the wrong country'. I have to call in to purchase ticket. Never had a problem in 10 years until last three flights in July '14'! Spoke to AA tech support. Not very helpful. ANY IDEAS?
Jul 20, 2014, 12:21 am
#2809
Join Date: Dec 2009
Location: WAS
Posts: 3,014
Seem to be unable to access website. Can't get it via my laptop on wifi nor my phone via data connection.
Jul 20, 2014, 12:32 am
#2810
Join Date: Jun 2013
Location: Melbourne, Australia
Programs: QF, EK, VA, Hyatt
Posts: 47
Jul 20, 2014, 1:06 am
#2812
Join Date: Aug 2005
Location: Magic Kingdom
Programs: AA Exp, Radisson VIP, Expedia OneKey Platinum, Hilton Gold, Bonvoy Gold, Hyatt Explorist, Amex Plati
Posts: 448
Same here trying to access from the Philippines. It won't load the page at all.
Jul 20, 2014, 2:31 am
#2813
Join Date: Dec 2013
Posts: 179
yep same here, think we can get award phone booking fee waived?
Jul 20, 2014, 2:42 am
#2814
FlyerTalk Evangelist
Join Date: Jun 2005
Location: QLA
Programs: SBUX Gold
Posts: 14,507
AA Twitter reports website down until 4am CT
Jul 20, 2014, 5:24 am
#2816
FlyerTalk Evangelist
Join Date: Jun 2005
Location: QLA
Programs: SBUX Gold
Posts: 14,507
Jul 20, 2014, 1:22 pm
#2817
Join Date: Jun 2013
Location: LAX / PHL
Programs: AA EXP
Posts: 949
Been having some weird issues since an EXP agent made some changes to an itinerary over the phone - can't choose seats on a few flights.
Jul 20, 2014, 10:03 pm
#2818
FlyerTalk Evangelist
Join Date: Nov 1999
Location: IAD
Programs: AA Lifetime Platinum
Posts: 27,067
Oddly no matter which flights I select, I get the message:
The flight(s) or fare selected is no longer available. Please modify your request.
Select a Departure Flight, then Click CONTINUE to Select a Return Flight.
This is when I search on price.
It rejects the first flight, I select another and another until is says there are no flights available.
The flight(s) or fare selected is no longer available. Please modify your request.
Select a Departure Flight, then Click CONTINUE to Select a Return Flight.
This is when I search on price.
It rejects the first flight, I select another and another until is says there are no flights available.
Message is:
The flight(s) or fare selected is no longer available. Please modify your request.
Jul 20, 2014, 11:06 pm
#2819
Join Date: Nov 2005
Location: WAS
Posts: 1,626
I had a ticket pending (waiting for Milton to receive the voucher) and all of a sudden, now AA.com shows me as having no assigned seats on the flights and I can't select flights as the seatmap is now reading that I'm elite (e.g., all premium seats are grayed out). EF shows the seats I have as open, so not sure what is up.
Jul 21, 2014, 6:06 am
#2820
Join Date: Dec 2010
Location: DCA/IAD
Programs: AA EXP/OW Emerald
Posts: 209
Web issue or something else? Itin w/ AA codeshare on CX 'blank' in My Reservations
Placed two holds yesterday on trips DCA-DFW-HKG-CGK, with HKG-CGK legs on AA codeshares operated by CX. Email summaries only show legs through to HKG, and online in My Reservations, the itins are blank - with message "Your reservation details cannot be retrieved at this time. This may be caused by changes made to the reservation outside of AA.com. Please contact AA Reservations."
Anyone else experience this before when a codeshare on CX is involved? EXP desk wanted to reprice on CX#, and I said no because of crediting mileage, then ended up getting web services involved and sending a request to the liaison desk to be handled today, so no resolution yet.
Website issue or something else? Chances fare will be honored if/when I try to complete purchase later today?
Anyone else experience this before when a codeshare on CX is involved? EXP desk wanted to reprice on CX#, and I said no because of crediting mileage, then ended up getting web services involved and sending a request to the liaison desk to be handled today, so no resolution yet.
Website issue or something else? Chances fare will be honored if/when I try to complete purchase later today?