Jan 1, 2015, 12:27 pm
Last edit by: JDiver
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AA Forum Moderator Team
(lower right wiki).N.B. These older posts have been archived from: http://www.flyertalk.com/forum/american-airlines-aadvantage-pre-merger/812977-aa-com-website-down-glitch-glitches-bug-fix-reports-more-consolidated.html
AA Forum Moderator Team
ARCHIVE: AA.com website down, glitch, bug, fix etc.
Apr 15, 2008, 12:45 am
#1
Original Poster
Join Date: Apr 2007
Location: USA
Programs: AAdvantage, MileagePlus, SkyMiles
Posts: 4,159
ARCHIVE: AA.com website down, glitch, bug, fix etc.
No offense to anyone here, but I find AA's website ugly, cluttered, and so early 2000's. Anyone know if an overhaul is coming?
Last edited by JDiver; Oct 28, 2012 at 9:58 am Reason: delete mod note after WikiPosting
Apr 15, 2008, 2:39 am
#2
Join Date: Jan 2007
Location: DFW
Programs: AA Gold, BAEC
Posts: 295
There have been 'many' since 2000!
Apr 15, 2008, 2:52 am
#3
Join Date: Jan 2004
Location: SFO, SJC, OAK, LVK AA Lifetime Plat 2MM, LUV A-List, Hyatt Gold, SPG Lifetime Gold, Commercial Pilot (not employed by airlines)
Posts: 1,531
Works fine for me. I just wish they would allow multi-city award bookings and specify more than four destinations on any multi-city bookings. What else do you want it to do?
Apr 15, 2008, 3:49 am
#4
Join Date: Dec 2004
Location: DFW
Programs: AA,DL
Posts: 575
It's fine with me ,too.
Apr 15, 2008, 4:05 am
#5
Join Date: May 2006
Location: Texas, Oklahoma, Arkansas, Indiana, Ohio, North Dakota, Wyoming, Colorado, Mexico
Programs: AAdvantage, UA Mileage Plus
Posts: 60
AA.com is second to none
I spend a ton of time on airline websites and I must say AA has done a good job with theirs. What are your specific complaints?
Apr 15, 2008, 4:09 am
#6
Join Date: Jan 2008
Location: IST/DFW/GRU
Programs: AA EXP 0.8MM, Skyward, SPG Gold
Posts: 171
Of course as with any website, it could look better (even though I don't care as much for aesthetics as I do functionality) and do a little more. I would like to see partner awards, more multi-city options and please, fix the calendar issue. Why do you have to click through all the months again to select your inbound date on a return ticket? 
Otherwise I find AA website to be very functional and it suits me fine.
Otherwise I find AA website to be very functional and it suits me fine.
Apr 15, 2008, 4:29 am
#7
FlyerTalk Evangelist
Join Date: Jan 2004
Location: San Francisco
Programs: AA 3mm Plat
Posts: 10,067
It works for me! Easy to navigate. Quite functional. Visually? Yeah, a bit cluttered and old fashioned looking. OTOH, frequent design change for the sake of appearance can throw users back into a whole new learning curve that wastes time. Function over form is the way to go, IMO.
Apr 15, 2008, 4:58 am
#8
Join Date: Nov 2006
Location: (insert city name here) hotel
Programs: AA - ExPlat 1MM Marriott - Platinum, Hertz - Presidents Circle
Posts: 483
Apr 15, 2008, 6:51 am
#9
Join Date: Mar 2007
Posts: 286
777 seatmap has been broken for a couple of weeks.
Would be nice to get fixed.
Would be nice to get fixed.
Apr 15, 2008, 7:27 am
#10
Join Date: Sep 2005
Programs: AA EXP, AAirpass, & CK 2MM, MR Plat Premier, DL Plat, US Plat, UA RECOVERING GS
Posts: 2,620
Wirelessly posted (Mozilla/5.0 (SymbianOS/9.1; U; en-us) AppleWebKit/413 (KHTML, like Gecko) Safari/413 es61i)
I really appreciate the simplicity of the booking part of the site......sparing use of ajax or java popup/mouseover/autocomplete/supersuggest/etc is nice.
US would be the perfect example of just being waaaay too cutsie.
I really appreciate the simplicity of the booking part of the site......sparing use of ajax or java popup/mouseover/autocomplete/supersuggest/etc is nice.
US would be the perfect example of just being waaaay too cutsie.
Apr 15, 2008, 7:32 am
#11
FlyerTalk Evangelist
Join Date: May 1998
Location: Massachusetts, USA; AA Plat, DL GM and Flying Colonel; Bonvoy Platinum
Posts: 24,233
The one thing they have to fix, and it's not just cosmetics, is the default option to remember the user. It's easy to forget to uncheck that box. I've often sat down at AC or other public computers and been given enough information to claim an award from someone else's miles. AA's is the only Web site I've ever seen that doesn't have "don't remember me" as the default.
AA: If you're reading this, and we know you monitor FT's AA forum, fixing this security hole should be your top priority!
AA: If you're reading this, and we know you monitor FT's AA forum, fixing this security hole should be your top priority!
Apr 15, 2008, 7:33 am
#12
Join Date: Feb 2007
Location: DFW - North Texas
Programs: AAdvantage Platinum, Marriot Bonvoy Lifetime Platinum/2022 Titanium
Posts: 960
Wirelessly posted (Mozilla/5.0 (SymbianOS/9.1; U; en-us) AppleWebKit/413 (KHTML, like Gecko) Safari/413 es61i)
I really appreciate the simplicity of the booking part of the site......sparing use of ajax or java popup/mouseover/autocomplete/supersuggest/etc is nice.
US would be the perfect example of just being waaaay too cutsie.
I really appreciate the simplicity of the booking part of the site......sparing use of ajax or java popup/mouseover/autocomplete/supersuggest/etc is nice.
US would be the perfect example of just being waaaay too cutsie.
YMMV
Apr 15, 2008, 8:23 am
#13
Join Date: Apr 2004
Location: NY
Programs: AA Plat 1MM, IC RA, HH Gold
Posts: 2,791
The one thing they have to fix, and it's not just cosmetics, is the default option to remember the user. It's easy to forget to uncheck that box. I've often sat down at AC or other public computers and been given enough information to claim an award from someone else's miles. AA's is the only Web site I've ever seen that doesn't have "don't remember me" as the default.
Apr 15, 2008, 8:27 am
#14
FlyerTalk Evangelist
Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA lifetime GLD; UA Silver; Marriott LTTE; IHG Plat,
Posts: 14,518
FWIW, I thought last year's introduction of the fare + schedule matrix for booking a HUGE improvement.
Apr 15, 2008, 8:32 am
#15
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
Agreed. And it actually seems to work pretty reliably. There are many things I could ask of aa.com (code share seat assignments and codeshare award booking at the top of the list) but what it offers seems to be pretty bug-free. I can't say the say with my experiences on nwa.com or delta.com.