JFK, EWR, LGA co-terminals - No longer able to switch airports on an award ticket?
Jul 21, 2014, 5:59 pm
#1
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JFK, EWR, LGA co-terminals - No longer able to switch airports on an award ticket?
Returning with AA via JFK on an international award in F, availability on to SJU (final destination) is non-existent out of JKF, no problem out of LGA on US but was told that as of 7/18/14 this will require a separate award, US will no longer accept an airport change on same itinerary. Not even able to downgrade.
Suggest call back, escalate, or suck it up?
Suggest call back, escalate, or suck it up?
Jul 21, 2014, 6:24 pm
#2
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What is the full itinerary you are trying to book as a single award? Have you tried booking it at aa.com?
What is the full itinerary you are trying to book as a single award? Have you tried booking it at aa.com?
Jul 21, 2014, 6:32 pm
#3
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Is this using US miles or AA?
Jul 21, 2014, 6:46 pm
#4
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Using AA miles, one-way award, MIlesaver first, 11/9 departure out of Hanoi, 11/11 out of SFO, looking for a 11/12 departure out of JFK Route is:
HAN-KUL-PVG-LAX-SFO-JFK-SJU. No availability in any class out of JFK at this point.
HAN-KUL-PVG-LAX-SFO-JFK-SJU. No availability in any class out of JFK at this point.
Jul 21, 2014, 6:49 pm
#5
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Have you searched for an award seat from LAX to SJU?
Have you searched for an award seat from LAX to SJU?
Jul 21, 2014, 6:59 pm
#6
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Have you tried HUACA a few times? This would be a ridiculous change.
Jul 21, 2014, 7:28 pm
#7
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Checking LHR-SJU (seems like a simpler case than HAN) online aa.com Nov12, Milesaver F, one of the options offered is BA to JFK, then US LGA-PHL-SJU. It even notes "Different connection airports".
So the ground transfer and a JFK/LGA connection clearly is still allowed.
I'd HUACA, see if another agent can help, or at least figure out what rule you're actually bumping up against.
So the ground transfer and a JFK/LGA connection clearly is still allowed.
I'd HUACA, see if another agent can help, or at least figure out what rule you're actually bumping up against.
Jul 22, 2014, 7:19 am
#8
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I plan to use AA miles for one-way award travel MUC-DCA or NUE-DCA in July 2015. While July 2015 travel cannot yet be booked, last week I checked a few dates in June 2015 to get a sense of possible options without using BA. In each case, flights were available on AB (via TXL or DUS) to JFK, followed by an LGA-DCA flight on US. Since I did not attempt to book these flights, I do not know if a booking would have gone through.
Jul 22, 2014, 7:22 am
#9
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Keep in mind LGA & JFK are not co-terminals for US. That might be what is causing the issue.
Jul 22, 2014, 9:52 am
#10
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Well, it took me three "hang-up and call backs" and about 4 hours on the phone before I finally booked (ticket "on request" anyways) exactly what I wanted. No explanation was given, nor asked for.
Jul 22, 2014, 12:48 pm
#11
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Sounds about par for the course.
I'll bet this won't be the last time we hear of this issue. AA is forcing tons of domestic F awards onto US junk metal, and with it comes weird routings that don't match up. To/from my base of DCA it is real bad. Trying to get to JFK they force you onto the shuttle to LGA; almost zero AA/Eagle availability for JFK a lot of the time.
Last edited by arlflyer; Jul 22, 2014 at 12:56 pm
Jul 22, 2014, 1:19 pm
#12
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I recall a thread a while back regarding airport change in NYC and for US the connection between the 2 airports was suppressed and so not valid
Jul 22, 2014, 2:20 pm
#13
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If using US miles, that may well be that case; I don't know. But I know that on the AA side, using AA miles and US (and other partner) metal, which is what the OP states their position to be, changing NY airports is OK. For example I have booked DCA-LGA (US), JFK-HKG (CX) with AA miles.
Jul 22, 2014, 3:08 pm
#14
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If using US miles, that may well be that case; I don't know. But I know that on the AA side, using AA miles and US (and other partner) metal, which is what the OP states their position to be, changing NY airports is OK. For example I have booked DCA-LGA (US), JFK-HKG (CX) with AA miles.
Found the thread at http://www.flyertalk.com/forum/ameri...onnection.html
Jul 22, 2014, 5:03 pm
#15
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Although -not- applicable to international itins, I do believe we might be seeing another "to better align with US" type change here.
More info incoming.
More info incoming.