LucWise

I had the same issue with having it show a negative price on the return, so I messed around with it a little.

I was booking DFW-RNO and the default times it sets when you search are "morning" and "afternoon." Under these settings, I got a price of $559 on the outbound and a -$91 on the return (early in the am) for a total of $468.

When I searched again but changed the times to "morning" and "early morning" it then shifted the outbound price to $468 instead of $559 and the return price to "Included."

So I think what's happening is that it's looking at the times that are set when searching and giving roundtrip prices based on that time window.

FlyingTrojan

If that's the case, AA should fix that immediately. Just remove that filter for time of day from how the roundtrip price is determined. If they want to show the lowest price, show the lowest price on the dates selected. Done.

Given how complicated fares are, I'm starting to take back my earlier praise for the new design.

mrbrioni

I'm sorry to say as a loyal EXP this website absolutely is terrible now - I want my old website back!

jmanirish

I completely agree. They need to discount this for elite members otherwise they are eroding incentives to keep/attain elite status. I know for myself with this change, there's no way I'll try to keep loyal to AA if I have to pay $68 for just no change fee, when non-elites pay the same price, and get MUCH more benefit from it.

Stripe

You obviously have never traveled with a daughter going to college.

Anyway I sent a stern note to AA.com web support about the sorting problem and got a response shortly thereafter. The rep apologized but promised only to send the feedback up the chain of command. I think the more feedback they get from more channels the better. Once the media pick it up it there will have to be a mea culpa from AA like what resulted from Apple's maps fiasco, which was a similarly inept decision.

2millionquest

Joining in the chorus here. I hate, HATE HATE this new online reservations system!

I loved the ability to see one-way fares before. It really helped me put together the most cost-effective trip possible. Sometimes choosing a flight two hours later, or a flight with a different connection, or changing the outbound or return by a day made all the difference. Like others, sometimes I want to fly one class on the outbound and a different class on the return. Or I was willing to pay a bit more for a more convenience connection, and I could make that choice because I could clearly see how much that more convenient connection would cost. Now I can't see any of those options at all. This new "bundled" thing is completely opaque. It's like I'm just supposed to throw a dart at the screen and go with it.

And as an EXP, I really couldn't care less about all these add-on options. Don't need 'em, don't want 'em, don't care about 'em.

Whoever decided to just pull the rug out from under us and spring this "enhancement" on loyal AA flyers with no warning is completely out of touch with their FF customer base. We are sophisticated buyers and we need to be able to make sophisticated choices. This new oversimplified, dumbed-down, take-it-or-leave-it system is utter crap!

QueenOfCoach

Off topic, but Google Maps has finally been released as an iOS app. It's in the app store now. It's easier to use than the prior iOS Google Maps and does include Street View. I really like it!

FYI

Now, back to AA's new webpages.

pharmalady

Let me join the chorus in reviling this new fare display. I tried to do a simple R/T from my home to LA this morning and ended up with a fare of "-$349". Does that mean they will pay ME for flying? Just for the fun of it, I tried to make the reservation and suddenly it popped up at $439. What the h*ll?

justforfun

I used to enjoy looking for fares on aa.com. That joy is now gone, and it has been replaced with anger and frustration. Thank you AA.

mingw

ugly, hard to read, hard to understand, and I did a quick quote:
SFO - AUS 12/22 - 1/1, cheapest is $1310? (had to click on 16xx then return -386).

google flights showed $650 or so on same dates and I could click book at aa.com at this price.

jfkeze

Response from Webservices to my complaint from last night

Slightly odd writing in the response... I guess I'll just use Google.com/Flights to book my AA flights since it redirects me to the payment page and I put it on hold...

bdemaria

I specifically addressed the issue of one way fares and F pricing, and rec'd the following response:

DFWHockeyguy

WOW, is this new system bad. Working in LA and living in Dallas meant that many times I would book in economy going out and instant upgrade coming home (to avoid the possiblilty of not getting my upgrade), this new systems seem to not allow that. That means it is going to have to be economy for me all the time.

Short sighted at best.

Please Play Stars!!

hillrider

Culpable as charged. As much as it's practically useless, the new site is blazingly fast!

Stumblefoot

Totally agree. Hard to believe these focus-groups included actual in-depth usability studies.

After the debacle that the United.com site became, I started flying AA to complement my existing QF and SQ flying and only book Biz or First fares with AA. Even with the IRROPS this fall, I've enjoyed AA so far. Even made Platinum and was planning to be Exec Platinum next year. Why they chose to disable the ability to sort, see all fares on a single page, or select separate one-way classes of service, I'll never know.

In the end, after trying to book my January travel this morning on the "new" AA.com and becoming so frustrated, I moved onto to different carriers. Total revenue loss to AA ≈ $47,465. Ouch!