NYCQuaker

Were the times in the same font? I fail to see how AA's new website interface booked you on poor flight times.

macguitar

PLEASE bring back sorting for flights ASAP. This decision/tactic makes me want to switch to/book with other airlines and not even give you time to fix it. It's unacceptable.

I'm a business traveler which means my time is money and sorting to find "Shortest Travel Time" is mandatory. With your new random "you pick for me" system, you're wasting my time. And, having me need to call up the EXP Desk to find the shortest flights (rather than manually through every single flight I want to book to find the shortest,) I'm wasting yours.

It's 2012 and this is the Internet. Sorting is not an option, it's a *must*. Please fix this now. I'm incredibly disappointed that this is one of the first changes for the "New American" and that you think removing sorting is OK for your "bread and butter" customers.

EDIT: If you don't want to have this sort available for every customer, why not add a setting for AA.com's My Account Reservation Preferences to allow me to “Sort search results by:”?

Spock Seat

As I said, it was my fault for not reading the booking properly.

In this case, the departure time was 7:45pm. I thought it was 7:45am to connect in LAX. The old system had a warning sign in red to know of the connection difference, plus the box was highlighted in yellow. The new "Silicon Valley junkie" way has the warning in light gray, nearly invisible lettering with the box not shaded in a different color at all.

Given the page freeze with the twirlie thing in the middle for hypnotic purposes against the intelligence of customers, didn't help me catch it.

To fix it (i.e.: bump one day behind), the fares are much higher. Ahh. Have to be Santa's sleigh for Boxing Day now.

No thanks AA for any change to the website when it already worked fine.

Spock Seat. @:-)

Upgraded!

The single dumbest part is the idea that they have the "choice", "choice essential" and "choice plus" categories for both nonrefundable and refundable fares. Having all of the add-ons with essentially the same M fare basis for refundable is just silly and makes it impossible to keep track of stuff.

However I think the biggest problem is that they don't make certain things very clear, such as the fact that fares are now based on roundtrip prices. I thought all of the discount F fares had just doubled ! Even saying "from" as a precursor to each price would have been a good clue.

The only thing I think is actually helpful is that when you click on any one of the headings you can compare what you get with each fare type and you can show the comparison based on your status. However all that serves to do is mitigate what the aa.com team screwed up in the first place.

Oh yea, and in terms of product offerings, I cannot even begin to comment on how utterly stupid it is to give the $1,060 "choice plus" refundable M fare on ORD-LAX a third checked bag while the full Y fare, at $2,644, only gets two. Someone should be fired for that oversight alone.

Dave Noble

That the FULL round trip fare is displayed is very good imo rather than having part prices ; at least the price you see up front is the price you pay

I think that anyone with even below average IQ should be able to comprehend what they have purchased and hardly "impossible to keep track of stuff"

hillrider

This is a great cut-and-paste for you, as an EXP, to put on www.aa.com/customerrelations

hillrider

Little did I know that I'd get the first victim of this glaring oversight within 10 hours of writing my post!

hillrider

Couldn't agree more. And knowing AA's bureaucracy this bit of idiocy was approved by zillion of people. With this Horton (or Parker) should have it easy to do some additional people cost cutting!

mmjaysee

Did anybody notice that when you click for more details on the new fare descriptions, the matrix that pops up has a row at the very bottom called "Systemwide Upgrade Eligible". Sounds like this could be a precursor to only certain inventory classes being eligible for SWUs. Yikes.

brp

Not at all. Being able to price each direction separately was a nice improvement when they made it. Taking that away is a step in the wrong direction. There is no doubt that things are clear at present, but flexibility has been lost. Since the have the per-direction information, it might be nice to have a separate account-specific settings page to allow selection of the preferred option. I can see preferences falling on both sides of this, especially since the per-direction flexibility has been around for a couple of years.

Cheers.

bdemaria

I strongly prefer being able to decide between Y and F each way based on price. Let's say I'm interested in booking SJC-DFW, the roundtrip price offered is 600 for Y and 1000 for F. I then look at it one way and see that SJC-DFW is 400 in Y and 500 in F, but DFW-SJC, is 200 in Y and 500 F. I may well opt for F on the outbound and Y on the return.

justforfun

uh oh

TheDudeAbides

Agree completely. I often pay for first for my personal travel, and I use something very close to this calculus when deciding whether to pay for First or pay for coach and gamble on upgrades.

AJSpark

^

That's EXACTLY how I feel. I want - NEED - the ability to sort flights ASAP. And I hate having to search for the departing/return flight combination I want. Just let me pick it myself.

mmjaysee

I've been using Kayak and choosing AA only. It's pretty pathetic that I can't use AA.com.