View Poll Results: If AA Citi Exec MC purchases no longer count toward Million Miler status after 2012:
Obtained card on/before Nov 30, 2011: I will definitely keep my card - other benefits worth it
12
7.45%
Obtained card on/before Nov 30, 2011: I will probably keep my card
11
6.83%
Obtained card on/before Nov 30, 2011: I'm not sure yet if I will keep or cancel my card
23
14.29%
Obtained card on/before Nov 30, 2011: I will probably cancel my card
26
16.15%
Obtained card on/before Nov 30, 2011: I will definitely cancel my card - other benefits not worth it
46
28.57%
Obtained card after Nov 30, 2011: I'm already ineligible for this benefit anyways
8
4.97%
I'm not a cardholder: I would enroll if this benefit were offered for new cardholders
22
13.66%
I'm not a cardholder: I would not enroll even if this benefit were offered for new cardholders
3
1.86%
I'm not a cardholder: I just want to see the poll results
10
6.21%
Voters: 161. You may not vote on this poll
Archive: AA Citibank Executive / AAdvantage World Elite MasterCard (& MM poll)
Dec 31, 2012, 2:15 pm
#2161
FlyerTalk Evangelist
Join Date: Jul 2000
Location: in the vicinity of SFO
Programs: AA 2MM (LT-PLT, PPro for this year)
Posts: 19,781
I got an email notifying me that the VAN application would cease to work, but that the web version would still work, so while annoying (in general) it is not a huge complaint for me.
Dec 31, 2012, 2:21 pm
#2162
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
I didn't vote - and the poll is closed. But Citi and AA, add a likely one for the "I will cancel my card" line.
I used the Virtual Account Number feature quite often - and was about to use it today to make end of year charitable contributions after reviewing accounts, etc. so for me, this is a significant devaluation of services.
I like the EMV chip, forex waiver and Admirals Club membership, I do not like the nickle and dime cuts and difficulties (e.g. inching up credit limit with my requests even though I have another Citi card with high limit, the elimination of Virtual Account, the fact EMV is still "chip and signature" and not "chip and PIN"; add in no more lifetime miles, and it all subtracts from the card's value for me.
I used the Virtual Account Number feature quite often - and was about to use it today to make end of year charitable contributions after reviewing accounts, etc. so for me, this is a significant devaluation of services.
I like the EMV chip, forex waiver and Admirals Club membership, I do not like the nickle and dime cuts and difficulties (e.g. inching up credit limit with my requests even though I have another Citi card with high limit, the elimination of Virtual Account, the fact EMV is still "chip and signature" and not "chip and PIN"; add in no more lifetime miles, and it all subtracts from the card's value for me.
Dec 31, 2012, 6:47 pm
#2163
Join Date: Mar 2003
Location: Southern California
Programs: AA EXP - 6 MM | Amex Platinum | Hyatt Globalist | Hilton Diamond | IHG Spire Elite | Bonvoy Plat.
Posts: 765
I didn't vote - and the poll is closed. But Citi and AA, add a likely one for the "I will cancel my card" line.
I used the Virtual Account Number feature quite often - and was about to use it today to make end of year charitable contributions after reviewing accounts, etc. so for me, this is a significant devaluation of services.
I like the EMV chip, forex waiver and Admirals Club membership, I do not like the nickle and dime cuts and difficulties (e.g. inching up credit limit with my requests even though I have another Citi card with high limit, the elimination of Virtual Account, the fact EMV is still "chip and signature" and not "chip and PIN"; add in no more lifetime miles, and it all subtracts from the card's value for me.
I used the Virtual Account Number feature quite often - and was about to use it today to make end of year charitable contributions after reviewing accounts, etc. so for me, this is a significant devaluation of services.
I like the EMV chip, forex waiver and Admirals Club membership, I do not like the nickle and dime cuts and difficulties (e.g. inching up credit limit with my requests even though I have another Citi card with high limit, the elimination of Virtual Account, the fact EMV is still "chip and signature" and not "chip and PIN"; add in no more lifetime miles, and it all subtracts from the card's value for me.
I totally agree JDiver. I didn't sign up in time to get the "lifetime miles" as I just signed up this year. It was still worth it for me this year as we lived in Europe this summer for 3 months and we spent a fortune and I wanted to get AA miles for the purchases as well as the forex waiver was nice. Also, I got 40,000 bonus miles to sign up for it.
However, I will cancel the card when the annual fee ends in May 2013. I already have an AMEX Platinum so I always can enter the Admiral's Clubs and I already have the other Platinum Citibank AAdvantage card to earn miles as well as the Citibank AAdvantage Business credit card.
Interestingly enough, I called yesterday to ask when I cancel if I can get the credit limit transferred over to my other Citibank card. I thought I read on one of these forums that you can move around your credit lines between cards.
I have a high limit on all these Citibank cards but I figured it doesn't hurt to add over the credit lines. Nope. The agent said that with any other card they could but that this Elite card can only have credit lines added to it from other cards but not the other way around. He said this card has a totally separate department which sounded a bit strange to me.
Does anyone know if this is true? Anyone cancel this card and get the credit line moved over to another Citibank card they have?
Jan 1, 2013, 10:39 am
#2164
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,044
You list your lifetime miles as 5MM, so not exactly sure what the relevance of additional lifetime miles was (additional SWUs I guess, but is that really worth the ongoing high annual fee?)
Additionally, as a perennial EXP, how exactly were "Group 1, free bag, etc." ever relevant benefits for you?
Finally, as I understand it, you have long held an Amex Platinum card, which essentially acts as an AC membership (and has a roughly equivalent, high annual fee) and fairly effectively mimics the primary benefit of the AA card (i.e. AC membership)
What was your value thesis for this card to begin with?
Regards
Jan 1, 2013, 10:57 am
#2165
Join Date: Jan 2010
Programs: AA EXP/LT PLT
Posts: 1,467
I believe we can still use the Virtual Account with this card.
Citi terminated the down load version of it (and Citi notified it by email on 12/17,see below) but web/on-line version of it is still available.
Citi terminated the down load version of it (and Citi notified it by email on 12/17,see below) but web/on-line version of it is still available.
Changes to Virtual Account Numbers
Why were writing you
One of our servicing priorities at Citi is to make you aware of changes impacting your account. Effective 12/27/12, the downloadable version of our Virtual Account Numbers software will no longer be available. We regret any inconvenience this may cause.
The good news is that we do have an alternative: a web-based version of Virtual Account Numbers available on Citi Account Online. To use our web-based version of Virtual Account Numbers, click on the Benefits & Services menu on Account Online.
If you have already downloaded the software on your computer, and attempt to launch it, you will be directed to the online version.
Why were writing you
One of our servicing priorities at Citi is to make you aware of changes impacting your account. Effective 12/27/12, the downloadable version of our Virtual Account Numbers software will no longer be available. We regret any inconvenience this may cause.
The good news is that we do have an alternative: a web-based version of Virtual Account Numbers available on Citi Account Online. To use our web-based version of Virtual Account Numbers, click on the Benefits & Services menu on Account Online.
If you have already downloaded the software on your computer, and attempt to launch it, you will be directed to the online version.
Jan 1, 2013, 5:35 pm
#2166
Join Date: Oct 2004
Location: Den Haag
Programs: AA PLT, 1MM, Global Entry, UA GLD, TSA PRE
Posts: 572
Hmm, just called to get my credit line doubled, and 20 minutes later, got it. Maybe they are opening up the flood gates with the card a bit?
Jan 1, 2013, 6:09 pm
#2167
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
The Platinum card does not give me the business benefits an AC membership gives me, and a MasterCard has about twice the acceptability worldwide as an American Express card. Many places (especially out the USA) will accept MC but will not accept AMEX (and AMEX doesn;t have an EMV chip option at this time).
No, this card no longer has access to any kind of Virtual Account Number, as I learned yesterday (see above). If I call up the Exec account the second option under Tools and Services is "Go to Document Center", whereas with my older World Elite card, it offers me "Virtual Account Number" (though I have to set access up now by having a code mailed to me and using that code).
No, this card no longer has access to any kind of Virtual Account Number, as I learned yesterday (see above). If I call up the Exec account the second option under Tools and Services is "Go to Document Center", whereas with my older World Elite card, it offers me "Virtual Account Number" (though I have to set access up now by having a code mailed to me and using that code).
Jan 1, 2013, 7:31 pm
#2168
Join Date: Aug 2008
Programs: AA EXP
Posts: 1,714
I believe you can now call Amex Customer Services and get your Amex Plat with a EMV chip. It's still a chip and signature which is a bit pathetic but better than nothing. (A google search indicates this has only been the case since November this year).
I completely agree with you on your other points. A big reason I continue to choose the Citi card over the Amex Plat is that mastercard is accepted in so many more places than Amex, outside the US.
I completely agree with you on your other points. A big reason I continue to choose the Citi card over the Amex Plat is that mastercard is accepted in so many more places than Amex, outside the US.
Jan 1, 2013, 7:31 pm
#2169
Join Date: Jul 2009
Location: DCA/IAD
Programs: AS, US, Hilton, BA, DL, SPG, AA, VS
Posts: 1,628
Jan 1, 2013, 9:48 pm
#2170
Join Date: Jan 2010
Programs: AA EXP/LT PLT
Posts: 1,467
No, this card no longer has access to any kind of Virtual Account Number, as I learned yesterday (see above). If I call up the Exec account the second option under Tools and Services is "Go to Document Center", whereas with my older World Elite card, it offers me "Virtual Account Number" (though I have to set access up now by having a code mailed to me and using that code).
I remember someone posted here sometime ago asking about how to get VAN with the card.
I posted a kind of step-by-step instruction here for the web-based.
He was not able to get VAN from web but he was finally able to get VAN from the download version.
To clarify, I always select my other citi credit card first to launch the VAN web, then I change the card for generating VAN.
Jan 1, 2013, 9:55 pm
#2171
Join Date: Jan 2010
Programs: AA EXP/LT PLT
Posts: 1,467
Instruction for generating VAN with the card
Are you implying that you can use Cit Virtual Account Numbers (VANs) with the Executive card? I beg to differ. I've tried it many times online, and it doesn't work. Naturally I have, and continue to use VANs with my AAdvantage PLT card and my Forward Card (so, it's not like I don't know what I'm doing). I've complained to customer service a couple of times on this and they say 'Virtual Account Numbers are not available for this card, but, we plan to make this feature available soon.'
If you have indeed used VANs with this card, then I would really appreciate it if you could explain how so, I am in dire need of that feature on this card.
If you have indeed used VANs with this card, then I would really appreciate it if you could explain how so, I am in dire need of that feature on this card.
Did you specify the Exec card before launching VAN pop-up?
If so, you may only see "Virtual Account Numbers are not available for this card" on your screen.
I haven't use VAN for the exec card yet but it looks work for me.
After login to your citi card account, you may find multiple citi cards under your IDs.
Don't specify and/or select your exec card even if your exec card isn't primary(listed at the top) for the account.
Just select "generate vertual account number" under "How do I" at the bottom of the screen.Make sure pop-up blocker turned off.Then select "Lauch now" for web-based version for testing.
After accept T&C, small window pop-up. Login again on the pop-up window.
Then select "select a card". You will see your multiple citi cards linked to your account.
For me , I am able to select my exec card for generating VAN.
If you can't find your exec card in the list, I can't help you.Good luck.
If so, you may only see "Virtual Account Numbers are not available for this card" on your screen.
I haven't use VAN for the exec card yet but it looks work for me.
After login to your citi card account, you may find multiple citi cards under your IDs.
Just select "generate vertual account number" under "How do I" at the bottom of the screen.Make sure pop-up blocker turned off.Then select "Lauch now" for web-based version for testing.
After accept T&C, small window pop-up. Login again on the pop-up window.
Then select "select a card". You will see your multiple citi cards linked to your account.
For me , I am able to select my exec card for generating VAN.
If you can't find your exec card in the list, I can't help you.Good luck.
1) select other citi card(non exec)
2)click on the Benefits & Services menu
Yup, that's what I did originally...
You know what's funny... I had tried those steps before to see if I could 'trick it' once into the application, but, my Exec MC never appeared. So, that's when I called customer service on it and they said 'Sorry, we don't support it for this card yet'.
However, given what you just said, it inspired me to instead of launching the application from the browser, to instead use the downloadable application. I ran that, logged in, and lo-and-behold my Executive MC was available!!
To further confirm that this does work, I generated a number and made a purchase using it. The result? I am happy to report that I do see my credit line has been reduced by the amount of the purchase on the VAN, likewise the merchant does indicate that the purchase was successful.
Now I just wish I could generate a couple of 'virtual billing addresses' for the card, and not just numbers.
But, so far I am quite happy. I wish I knew about this previously. Thanks for the info!
You know what's funny... I had tried those steps before to see if I could 'trick it' once into the application, but, my Exec MC never appeared. So, that's when I called customer service on it and they said 'Sorry, we don't support it for this card yet'.
However, given what you just said, it inspired me to instead of launching the application from the browser, to instead use the downloadable application. I ran that, logged in, and lo-and-behold my Executive MC was available!!
To further confirm that this does work, I generated a number and made a purchase using it. The result? I am happy to report that I do see my credit line has been reduced by the amount of the purchase on the VAN, likewise the merchant does indicate that the purchase was successful.
Now I just wish I could generate a couple of 'virtual billing addresses' for the card, and not just numbers.
But, so far I am quite happy. I wish I knew about this previously. Thanks for the info!
Last edited by supergrandslam; Jan 2, 2013 at 1:48 pm
Jan 2, 2013, 7:45 am
#2172
Join Date: Jan 2007
Posts: 2,905
Confirmed today (for my own benefit): No MM counted for this card going forward. Cancelled. Membership year ended 10/1 and (after a supervisor escalation) credited back pro-rated amount (appox 3/4 of mem fee).
Jan 2, 2013, 1:30 pm
#2173
Join Date: May 2008
Programs: AA PLT 2MM
Posts: 2,026
Glad to see you got some pro-rated refund amount. The results of my escalation so far (didn't escalate to supervisor yet) is that they are going to pull my recorded call from that day and confirm that I was indeed told I had 37 days to cancel as told by the previous specialist. I can only hope that once it's confirmed I was misinformed that they allow me to cancel and get the full refund... but... in the mean time a little annoyed at the whole process, and the whole lack of accurate information provided by the 'specialist' representing Citi and this card specifically.
Jan 2, 2013, 2:15 pm
#2174
Join Date: Jan 2010
Programs: AA EXP/LT PLT
Posts: 1,467
Were you able to use "web-based" VAN with the card?
It looks JDiver has the same issue you had before.
It is really odd for me why some are able to generate VAN with the card and others aren't.
Jan 2, 2013, 3:07 pm
#2175
Join Date: Nov 2010
Programs: AA EXP
Posts: 446
As it is right now the only reason I'm keeping this thing is for the 10k EQM. The other benefits are really not that attractive if you already have status.