OJgate: Asking For Orange Juice May Violate Federal Law / AA Investigating FA Helen
Dec 13, 2009, 1:26 pm
#46
Join Date: May 2004
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This employee has been such a PR stunt for AA at this point. AA might as well turn this "OJ incident" into a good PR by making an official statement and informing the public what AA will do (or has done) to correct the wrong.
Dec 13, 2009, 1:31 pm
#47
Join Date: Nov 2006
Posts: 528
http://en.wikipedia.org/wiki/Uli_Derickson
OH, CRAP. YOU dont have one.
Dec 13, 2009, 2:21 pm
#48
Join Date: Jun 2007
Posts: 4,639
Since there was no physical harm alleged by anyone here, I'm guessing he wasn't holding her by the neck and threatening to strangle her. And as far as I can tell, I'm the paying customer; I'm always right.
Originally Posted by stupidhead
I don't care if the customer was holding her by the neck threatening to strangle her, she needs to deal with it in a calm and reasonable manner. .
QUOTE]
You're contradicting yourself. First, you condone abuse. And then you state this article didnt come to that. NICE TRY at covering your remarks.
And, NO. the customer is NOT always right. YOU'RE TICKET DIDNT INCLUDE THE RIGHT TO STEAL from the liquor kit. Or the passenger who had their hands in my tote bag. Or the "customer" who tries to sneak into an empty F seats, which in my book is stealing. Stealing F/A bags. Yeahhhhhhhhhhhhh, the customer never lies to GET OVER on an airline policy.
You'd make an excellent propagandist for TSA. Did you fully read what I said or are you just spouting the airline party line?
It doesn't matter if the customer was right or wrong. In the court of public opinion, airlines are ALWAYS wrong. Why? For the same reason lawyers are villified: people hate them.The fact that the customer paid the airline makes the airline answerable to the customer. Period. No exceptions.
That first class seat can no longer generate revenue once the doors have closed and the plane has taken off. It is worthless in my book. It's present value is zero. The airline can no longer make any money off of it.
Last edited by stupidhead; Dec 13, 2009 at 2:29 pm
Dec 13, 2009, 2:48 pm
#49
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
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I've investigated hundreds of complaints over the years and many times the customer was wrong.
Dec 13, 2009, 3:08 pm
#50
Join Date: Jun 2007
Posts: 4,639
Where's YOUR Wikipedia page?
http://en.wikipedia.org/wiki/Uli_Derickson
OH, CRAP. YOU dont have one.
http://en.wikipedia.org/wiki/Uli_Derickson
OH, CRAP. YOU dont have one.
And so what? Part of their job is to care for the comfort of the customer. Whether you like it or not. Like the hippocratic oath says, "first do no harm". If you make your customers feel uncomfortable in the first place, you've failed at your job.
And since it's not essential to the safety of the customer, why don't we get rid of business and first class seats? Let's just strap everyone to the wall and get rid of seats altogether. Or have everyone sit on the floor. Oh yeah, drinks? Bye bye. Food? bye bye. Entertainment? Bye bye. What, you WANT to fly on Greyhound with wings?
Grow a spine and have some standards.
Dec 13, 2009, 3:49 pm
#51
Join Date: May 2003
Location: GEG
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Well, this matter may not be that private no more.
This employee has been such a PR stunt for AA at this point. AA might as well turn this "OJ incident" into a good PR by making an official statement and informing the public what AA will do (or has done) to correct the wrong.
This employee has been such a PR stunt for AA at this point. AA might as well turn this "OJ incident" into a good PR by making an official statement and informing the public what AA will do (or has done) to correct the wrong.
Dec 13, 2009, 4:14 pm
#52
Join Date: Nov 2006
Posts: 528
And, wikipedia showed tribute to a HERO. What isnt reliable about Uli Derickson A FLIGHT ATTENDANT.
Dec 13, 2009, 7:44 pm
#53
Join Date: Jun 2001
Location: Tucson, AZ, USA
Posts: 1,124
On Gadling, In the "From the Galley" segments there are a couple of stories about the incident. Seems that the FA that writes the blog, defended "Helen". And in the comments, there was a response from the passenger involved. Interesting reading.
Dec 13, 2009, 8:57 pm
#54
Join Date: Jul 2001
Location: Austin, TX USA
Posts: 1,063
Kelly Duncan. Survived the crash of Air Forida in 1982 in the Potomac River. When Helicopters finally arrived and dropped a survivor rope to the few that survived this crash, she passed the rope to other passengers.
Hypothemia was setting in for all who waited to be rescued that snowy day.
Hypothemia was setting in for all who waited to be rescued that snowy day.
A passenger, who was tangled up in the wreckage (and died before he could be rescued) was the one who kept passing the rope to other survivors.
I agree with your other examples of flight attendants performing their customer service job with excellence, but wanted to set the record straight about this particular incident.
Dec 13, 2009, 9:52 pm
#55
Join Date: May 2004
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http://www.flyertalk.com/forum/12963540-post26.html
I wasn't on that flight. But after reading what I had, I for one believe it did happen. Just hope to see what said Helen had to say about the whole incident.
Dec 13, 2009, 10:15 pm
#56
Moderator: New York City and FlyerTalk Evangelist
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http://www.gadling.com/2009/12/10/or...lines-scandal/
Annie Scott: OJ scandal! Has American Airlines lost their minds?
On December 6th, a man in first class asked a flight attendant for a glass of orange juice and got a temper tantrum. David Koss, a fellow passenger, witnessed the debacle and wrote a lengthy and well-reasoned letter to The Consumerist, who published it alongside an old magazine ad with an AA stewardess curled in a chair next to the words: "Think of her as your mother."
On December 6th, a man in first class asked a flight attendant for a glass of orange juice and got a temper tantrum. David Koss, a fellow passenger, witnessed the debacle and wrote a lengthy and well-reasoned letter to The Consumerist, who published it alongside an old magazine ad with an AA stewardess curled in a chair next to the words: "Think of her as your mother."
Heather Poole: Galley Gossip: A flight attendant responds to the first class orange juice debacle
Whoever Helen was, it's obvious she needs a day off. Maybe even a medical type intervention. She's obviously off her game. Instead of complaining, whispering, and giving her the feeling that a mutiny is about to take place, being the frequent flier that you are, you should have known that this was not normal behavior - from not just a flight attendant, but from anyone in the service industry. You and your group would have done Helen a favor by reporting her irrational behavior to someone in a position of authority at American Airlines instead of continuing on with your flight.
Whoever Helen was, it's obvious she needs a day off. Maybe even a medical type intervention. She's obviously off her game. Instead of complaining, whispering, and giving her the feeling that a mutiny is about to take place, being the frequent flier that you are, you should have known that this was not normal behavior - from not just a flight attendant, but from anyone in the service industry. You and your group would have done Helen a favor by reporting her irrational behavior to someone in a position of authority at American Airlines instead of continuing on with your flight.
Heather Poole: Galley Gossip: The first class / orange juice passenger responds to what happened in flight
"I am the airline passenger whose request for orange juice has caused so much internet traffic.
...
"7) Not only has AA already called me to profusely apologize, but they have called other passengers on that flight as well to apologize. I know of at least two others on that flight that have filed complaints with AA regarding incidents that were either partially or totally unrelated to my own."
"I am the airline passenger whose request for orange juice has caused so much internet traffic.
...
"7) Not only has AA already called me to profusely apologize, but they have called other passengers on that flight as well to apologize. I know of at least two others on that flight that have filed complaints with AA regarding incidents that were either partially or totally unrelated to my own."
Yes, the AA thread was moved here and subsequently merged into the existing Newsstand thread, in consultation with Pizzaman. Subsequent threads in the AA forum have been closed and members directed to this active thread.
dstan
AA Forum Co-Moderator
Dec 14, 2009, 7:24 am
#57
Join Date: Sep 2006
Location: DFW
Posts: 141
I heard a snippet for this story on DFW area radio station WBAP this morning- also on their web site.
Dec 14, 2009, 7:32 am
#58
Join Date: Nov 2006
Posts: 528
No, the rescue people in the helicopter dropped a rope to one of the passengers (Bert Hamilton) and he was rescued first. The next person rescued was Kelly Duncan.
I agree with your other examples of flight attendants performing their customer service job with excellence, but wanted to set the record straight about this particular incident.
I agree with your other examples of flight attendants performing their customer service job with excellence, but wanted to set the record straight about this particular incident.
thanks for clearing that up, Mike. I remember that day very well. I got laid off from my job at JFK and went to pick up my last paycheck that day (in a big snowstorm in NYC).
http://en.wikipedia.org/wiki/Kelly_Duncan
Duncan, 22 years old, was seated in a rear jump seat and was wearing a seat belt as required by procedures during the takeoff. Only she and 5 passengers did not sustain fatal injuries during the initial and secondary impacts. Afterward, only the broken-off tail section of B-737 aircraft remained afloat. Finding herself alive in the cold water, Duncan assisted the other survivors as they clung to a small part of the tail section in the ice-choked river. She inflated the only flotation device they could find and passed it to one of the more injured passengers. A single rescue helicopter of the U.S. Park Police arrived about 20 minutes later and, with assistance from bystanders, rescued all but one (Arland D. Williams, Jr.) of the six persons in the water.
HEROIC ACTIONS!!: She inflated the only flotation device they could find and passed it to one of the more injured passengers.
Last edited by NYC96; Dec 14, 2009 at 5:09 pm
Dec 14, 2009, 11:14 am
#59
Join Date: Jul 2001
Location: Austin, TX USA
Posts: 1,063
I heard a snippet for this story on DFW area radio station WBAP this morning- also on their web site.
Frequent flier fears for future after midair incident
They interview the passenger who ordered the OJ as well as the man seated behind him from one of AA's terminals at DFW.
Dec 14, 2009, 11:45 am
#60
Join Date: Dec 2007
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Handing out a warning card when not warranted ought to be (IMHO) cause for dismissal. AA should conudct their own internal investigation then, assuming all that we've read is true, fire the FA with cause.
I am surprised though that the FA actually got this card in the first place. My impression was that the captain had to sign said card. If so, did the captain do his due diligence? Obviously not (again, assuming all that we've read is true). IMHO, the captain bears some responsibility here too.
I am surprised though that the FA actually got this card in the first place. My impression was that the captain had to sign said card. If so, did the captain do his due diligence? Obviously not (again, assuming all that we've read is true). IMHO, the captain bears some responsibility here too.