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So ANA (and other sites) show award seats, but cannot book.

So ANA (and other sites) show award seats, but cannot book.

Old Jul 19, 19, 9:58 am
  #1  
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Join Date: Aug 2004
Programs: Motel 6, LLO Titanium
Posts: 84
So ANA (and other sites) show award seats, but cannot book.

Hi, So I have award business seats on 3 out of 4 legs, booked with ANA. The missing segment is FRA to BER(TXL). ANA, United, Aeroplan show availability, but it will not book. I call ANA and they say it does not exist. How am I to understand this???
Mosaic is offline  
Old Jul 19, 19, 10:09 am
  #2  
 
Join Date: Oct 2012
Location: Tokyo
Programs: Marriott Plat, HH G,Hyatt E,*A Gold, OW Emerald.
Posts: 2,544
Likely phantom award space or the flight is canceled.
confirm you can see the flight via OTA on a cash ticket search.
them check the Lufthansa site award search.
them check other sites too (especially Aeroplan or SQ).
if it still shows but canít book, tough luck!
Tokyoite is offline  

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