Updated "second seat" policy
#16
Join Date: Jul 2005
Location: SFO/SEA
Programs: Amex Biz Cent, Marriott LTP, Avis PC, Hilton Owners Diamond, AS MVP
Posts: 3,380
Now I'm curious...could somebody buy a second seat for "comfort" even if they didn't need the 2nd seat because of size, rather they just like having an empty seat next to them? If so, what would happen in an overbooked situation, could the airline take the seat back, even though it's been paid for?
#17
Join Date: Nov 1999
Posts: 57
What if AS has chosen to take the large aircraft off routes and force passengers on to QX planes. In many cases it would be less costly to buy the MVPG upgrade fare than 2 QX seats. Since the passengers dont control the aircraft choice is there a policy inplace to deal with this?
#18
Formerly known as stellertony
Join Date: Oct 2006
Location: MEX
Programs: UA Gold, DL Gold, NEXUS, APEC
Posts: 1,146
Now I'm curious...could somebody buy a second seat for "comfort" even if they didn't need the 2nd seat because of size, rather they just like having an empty seat next to them? If so, what would happen in an overbooked situation, could the airline take the seat back, even though it's been paid for?
#19
Join Date: Sep 2004
Location: Seattle
Posts: 259
Just wanted to report in with my experience on this on a recent flight to Kamloops -- both planes were nearly half empty, and my refund was promptly credited to my card only a week or so after I called. You *do* have to call -- or fill out a form online -- and they could make that information slightly easier to find. However, once I sat through the phone queue, it was all handled very efficiently. Once again, thumbs up to Alaska for implementing such a sensible, respectful and much-needed policy.
Oh, and remember how I wished that FAs would just hand out seat extensions as you board? On Horizon (or at least these flights anyway) they do just that. They were just sitting on a ledge as you board, easy for a passenger to take or a FA to grab one and hand it to you.
All in all, I was very impressed with Horizon, which I don't normally fly. However, it struck me that pretty much 90% of the people on board were uncomfortable in the teeny tiny seats (and I mean people of standard size), which makes me wonder how long they can really get away with such small seats.
Oh, and remember how I wished that FAs would just hand out seat extensions as you board? On Horizon (or at least these flights anyway) they do just that. They were just sitting on a ledge as you board, easy for a passenger to take or a FA to grab one and hand it to you.
All in all, I was very impressed with Horizon, which I don't normally fly. However, it struck me that pretty much 90% of the people on board were uncomfortable in the teeny tiny seats (and I mean people of standard size), which makes me wonder how long they can really get away with such small seats.
#20
Join Date: Feb 2006
Location: Seattle
Programs: Alaska Airlines
Posts: 1,037
#21
Join Date: Jan 2008
Programs: AS MVPG, CO, NW(now DL), Flying Blue
Posts: 6,554
Now I'm curious...could somebody buy a second seat for "comfort" even if they didn't need the 2nd seat because of size, rather they just like having an empty seat next to them? If so, what would happen in an overbooked situation, could the airline take the seat back, even though it's been paid for?
#22
Join Date: Jan 2008
Programs: AS MVPG, CO, NW(now DL), Flying Blue
Posts: 6,554
lol that burger is either loved or hated. I hate it and hate the smell of it. Some people, its their favorite AS meal