Unable to Select My Seat on STARLUX
Oct 23, 2023, 8:22 pm
#1
Original Poster
Join Date: Apr 2011
Posts: 1,226
Unable to Select My Seat on STARLUX
I booked an Alaska award a couple of days ago. The first segment of my trip is on Alaska airlines (economy; EWR-LAX). The second is on Starlux (business; LAX-TPE).
While I was able to select my seat for the first segment of my trip on Alaska's website, I haven't been able to do the same on Starlux's website, despite entering their confirmation code. I keep getting the following error message:
Itinerary not applicable, please contact STARLUX Airlines Customer Service Center (03014)
Is there any reason why I can't select my seat online?
While I was able to select my seat for the first segment of my trip on Alaska's website, I haven't been able to do the same on Starlux's website, despite entering their confirmation code. I keep getting the following error message:
Itinerary not applicable, please contact STARLUX Airlines Customer Service Center (03014)
Is there any reason why I can't select my seat online?
Oct 23, 2023, 9:00 pm
#5
Original Poster
Join Date: Apr 2011
Posts: 1,226
It's late now where I live, but I will call them tomorrow, since, for some strange reason, I cannot select my seat online, like on other airlines.
Any idea if I can even select my seat on Starlux? I read somewhere that flights booked through Alaska default to the lowest booking code on Starlux, and are not eligible for seat selection until 48 hours prior to departure. If I find out that's the case, I will cancel my award.
Any idea if I can even select my seat on Starlux? I read somewhere that flights booked through Alaska default to the lowest booking code on Starlux, and are not eligible for seat selection until 48 hours prior to departure. If I find out that's the case, I will cancel my award.
Oct 23, 2023, 9:03 pm
#6
Join Date: Mar 2009
Location: SJC / DPS
Programs: AS G75K, UA Silver
Posts: 1,757
It's late now where I live, but I will call them tomorrow, since, for some strange reason, I cannot select my seat online, like on other airlines.
Any idea if I can even select my seat on Starlux? I read somewhere that flights booked through Alaska default to the lowest booking code on Starlux, and are not eligible for seat selection until 48 hours prior to departure. If I find out that's the case, I will cancel my award.
Any idea if I can even select my seat on Starlux? I read somewhere that flights booked through Alaska default to the lowest booking code on Starlux, and are not eligible for seat selection until 48 hours prior to departure. If I find out that's the case, I will cancel my award.
Oct 23, 2023, 9:04 pm
#7
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,478
Oct 23, 2023, 9:11 pm
#8
Original Poster
Join Date: Apr 2011
Posts: 1,226
Thanks. I'm actually number 6 on the chat queue right now.
Oct 23, 2023, 9:59 pm
#10
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,517
Not strange. Plenty of partner bookings you cannot select seats online. Other Alaska partner for example, Aer Lingus. Plenty of other airlines where you cannot select seats on partner bookings.
Oct 23, 2023, 10:15 pm
#11
Original Poster
Join Date: Apr 2011
Posts: 1,226
Thank you, because your wishing me good luck worked. I got my preferred seat within minutes of chatting with the rep. Took about an hour and a half to reach the head of the queue, but it was well worth the time.
Oct 23, 2023, 10:18 pm
#12
Join Date: Jan 2012
Location: ANC
Programs: AS MVP, Club 49, Global Entry, National Emerald Club, Hilton Silver
Posts: 1,401
Oct 24, 2023, 1:10 am
#13
Join Date: Jan 2009
Location: YVR
Posts: 344
I do get the feeling there's only one person working the English queue. I created another chat in a separate browser in case of one disconnecting and for the 15+ minutes my chat took, the second queue position didn't move. That or the other chat was moving even slower than mine.
Oct 24, 2023, 4:35 am
#14
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,375
similar situation w TN (Air Tahiti Nui), except they don’t even have an online chat function as such
may have to re-think my anti-FB/X stance if I don’t get a satisfactory reply to my “Contact Us” submittal
may have to re-think my anti-FB/X stance if I don’t get a satisfactory reply to my “Contact Us” submittal
Oct 24, 2023, 4:39 pm
#15
Join Date: May 2003
Posts: 413
Dec-01 NRT-TPE - US Call Center assigned "forward" seats
Dec-08 TPE-NRT
We hope this message finds you well. We would like to inform you that, due to the unique conditions of the Alaska Airlines Award Program, STARLUX is currently unable to assist with seat selection at this moment. If you would like to select your seats, we kindly request that you contact STARLUX 48 hours to 3 hours prior of your flight departure. Seats assignment is subject to availability.