ssk244

Yikes - Maybe AS Lounge CS was wrong? I'd much rather put it on the Amex cards to get the reimbursement rather than save that $50. Maybe I'll ask again to see if they can split it over 2 cards for me over the phone and forego the discount.

be_rettSEA

will 100% be doing this when traveling next week.

ssk244

Hi all, update on my situation. Have been emailing with the Lounge customer service and spoke to someone today who was able to process my membership fee over two credit cards via phone. It was a bit finicky but she made it work.

She also told me that SFO is trained/should be able to process the fee (+ $50 discount) in person for new memberships over two credit cards. But after reading anteater 's post I decided I didn't want to chance it. I have 2 Amex cards with airline reimbursements and already have a tough time using them up. So the extra $50, while nice to have, isn't really necessary for me. (The only thing I would use it on is PE upgrades and I get upgraded 90% of the time anyway or book far enough in advance to snag an exit row seat.) Even split over the 2 Amex cards I still have about $65 to burn.

For those asking I will swing by the SFO lounge tomorrow and ask the front desk how long the $50 promo is going for and report back!

RAD_PDX

If you book any award travel on AS, the Amex credit will cover the taxes associated with booking.

anteater

Can you offer any guidance for other FT’s on how to successfully accomplish this via phone? I’m guessing other people would love to know the steps.

🤙🏻

ssk244

Ahh wish I could be more precise. Just emailed customer service and got connected to the Lounge folks who helped me out. Gave them my phone # and times I was available to chat. She did tell me in the future they are working on having an online system where you can do it over two cards in the future so there's no need to call and do it over the phone anymore! Fingers crossed that happens soon.

ssk244

Front desk at SFO confirmed that $50 promo is running through the end of the month. Although she didn't seem that sure... TBH glad I didn't try to split the membership fee over 2 cards in person. Staff is very welcoming and friendly but I didn't get a ton of confidence in how systems are working yet (to be expected since it's new!)

Unfortunately missed the sourdough cart (closed from 2-5pm) but everything else was nice and shiny and new.

macfadsj

I just tried to split over two cards at the PDX Lounge. Was told that the "new system"
cannot handle it and directed to call Customer Care at 800-401-6012 and assured
that they would process the two cards.

RAD_PDX

They will. I posted about it in the Alaska lounge thread.

sfoltl

I want to confirm that you can continue to split Alaska Boardroom membership between 2 cards. When I first called, the agent told me it wasn't possible. I called again and had more success by calling 800-654-5669, selecting the Mileage Plan option, and asking the agent to be connected with a "specialist". The specialist was then able to split the Boardroom membership between 2 cards.

John26

Spoke to Amex about Alaska Lounge and inflight catering purchases never crediting automatically (I always have to call them). Said they are aware but no fix planned (customer has to call in to request).

Also, Amex updated their T&C that incidental airline credits now take 6 to 8 weeks to post. The cardmember can call in after that to request. Some agents will credit manually if 6 weeks have past (the agent will code it as "benefit not received"), but it isn't consistent (some agents won't do it until 8 weeks have passed.

So different than Chase Sapphire Reserve credits, which are usually instant.