FAs call out GAs on upgrade shenanigans, defend 75Ks
May 20, 2019, 8:49 am
#16
Original Poster
Join Date: Dec 2005
Location: Kirkland, WA
Programs: AS 75K,UA Gold 1.6MM, Hilton Dia, Marriott LT Plat, Hyatt Glb, Natl Exec, Hertz 5*
Posts: 3,657
I didn't get much detail from the FAs, it was hurried and quiet, but they all seemed to think what they saw was highly irregular and seemed to know that those who did get upgraded were not with status or NRSAs. Knowing these stations are run by contractors that have been changing, it seems plausible. I am not sure there are any AS employees around those stations...
May 20, 2019, 10:25 pm
#17
Join Date: Jan 2006
Location: Chapel Hill, NC
Programs: UA GS; Former Alaska MVPG75/DL Diamond/NW Platinum/BA Gold
Posts: 942
Don't mainline stations have general managers charged with exactly this? At least, I've had other agents identified as "GMs" involved in clearing flights at smaller AS outposts like RDU (personally downgrading a row of first class this very morning!).
Last edited by dayone; May 21, 2019 at 7:37 am Reason: Fix quote.
May 21, 2019, 2:34 pm
#18
Original Poster
Join Date: Dec 2005
Location: Kirkland, WA
Programs: AS 75K,UA Gold 1.6MM, Hilton Dia, Marriott LT Plat, Hyatt Glb, Natl Exec, Hertz 5*
Posts: 3,657
I did get my $75 code today with the generic customer service email. No reference to the specific issue. I will just let it work its course internally and keep a hawk eye on DAL and DFW.