Originally Posted by
Manoa Chris
Don't mainline stations have general managers charged with exactly this? At least, I've had other agents identified as "GMs" involved in clearing flights at smaller AS outposts like RDU (personally downgrading a row of first class this very morning!).
Would love to get their contact info! Only channel I know of is Alaska Listens. I once got a direct email from the SEA station manager on my concern about a delayed flight! I have had more important inquiries where I heard nothing.
I did get my $75 code today with the generic customer service email. No reference to the specific issue. I will just let it work its course internally and keep a hawk eye on DAL and DFW.