partner awards/schedule changes

Old Dec 22, 17, 6:54 am
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partner awards/schedule changes

I have a partner award ticket (with Condor and Alaska on route) for next summer. When I looked at the mobile app for a different reason and curiously checked on that itinerary, it told me that there was a schedule change and then after I clicked on it, that I needed to call in. But if I hadnít looked, I wouldnít have known.

Which got got me thinking - Does Alaska notify you when this happens? Is there some notification setting I need to turn on? And what is the state of ones booking when itís in need of calling in? Can you lose your availability if you donít call In right away to get the new schedule settled up? (These are business class flights, so donít want to lose them; if I need to check daily, I could, but thatís a long way out to do this for)

Thanks!
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Old Dec 22, 17, 9:15 am
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Originally Posted by sea_flyer_17 View Post
I have a partner award ticket (with Condor and Alaska on route) for next summer. When I looked at the mobile app for a different reason and curiously checked on that itinerary, it told me that there was a schedule change and then after I clicked on it, that I needed to call in. But if I hadnít looked, I wouldnít have known.

Which got got me thinking - Does Alaska notify you when this happens? Is there some notification setting I need to turn on? And what is the state of ones booking when itís in need of calling in? Can you lose your availability if you donít call In right away to get the new schedule settled up? (These are business class flights, so donít want to lose them; if I need to check daily, I could, but thatís a long way out to do this for)

Thanks!
I've got a few of these on partner awards for the summer right now as well. My experience is that they are usually just minor schedule changes that have little impact. If there are bigger changes that throw off your itinerary, they will reach out to you via email or phone call when it gets closer. These minor changes for flights booked far out are pretty standard. You can always go to the partner website and look up the flights you are on to see what the change is. My bet is that your departure or arrival times are changing by 10 minutes. If so, I've never bothered to call in and haven't had any issues. If it's more than that, certainly call.
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Old Dec 22, 17, 10:30 am
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It's typically something small, and sometimes you can acknowledge the changes on the website or app in ten seconds and be done with it, but even just yesterday I had to call in for a paid reservation because my return flight from SFO had been renumbered and scheduled for ten minutes earlier.

So yes, it can be annoying, and there's no immediate notification, so I just check on my reservations periodically. But while you should try to get things straightened out ASAP, there's no need to panic over losing availability--in my experience, AS will do what it takes to make sure you still get where you go on time. I used AS miles for an AA Y trip to Colombia coming up in February, and I've had a whole bunch of schedule changes, including a cancellation of my first leg to DFW on AS a couple months ago. When I called in, they gave me a few options, including flying out earlier in the day and staying in a hotel on their dime until my connection the next morning, or having them contact AA to ask them to open up Y award space on the SEA-MIA direct. (I chose the latter, and apparently AA said no, but I got routed through AUS instead with barely any timing change.) And AS has the flexibility to open up their own award space as needed for reaccommodation.
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Old Dec 22, 17, 11:54 am
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I've been getting quite a few emails the past two weeks from AS' partner desk. I think agents have finally had time to go thru the reservations and clean up some, it seems they do one company and then the next. As some have been sitting on changes for quite a while and I don't call in unless its something closer in, or more urgent.

However I've noticed this tends to break the reservation more often now, so one needs to call in for any future changes versus modifying online. Not sure what has changed
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Old Dec 22, 17, 4:28 pm
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if you let a schedule change fester for long enough without calling, they'll eventually call you. i've had this happen...IIRC, they call about 4-8 weeks prior to departure. so it seems that there is a system for ensuring people are contacted and these changes are cleared up before departure provided that they are major enough to cause a disruption.
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Old Dec 22, 17, 4:42 pm
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I'm curious what would happen if they never got in touch with people (A.K.A wrong phone number, wrong email, etc)
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Old Dec 22, 17, 4:58 pm
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Originally Posted by seahawks10177 View Post
I'm curious what would happen if they never got in touch with people (A.K.A wrong phone number, wrong email, etc)
that person/persons would probably be in for a surprise at check in, and i guess AS would do what they could to help them within reason.
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Old Dec 22, 17, 5:39 pm
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Originally Posted by seahawks10177 View Post
I'm curious what would happen if they never got in touch with people (A.K.A wrong phone number, wrong email, etc)
Mine are always fixed automatically at some point.
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Old Dec 22, 17, 6:35 pm
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It's annoying to get a notice that you have to call and it ends up being a 1 minute change in an arrival or departure. But this week I got an email from AS for the outbound and inbound for some award travel to Europe in late March/mid April. The changes were 25 mins earlier on the outbound from ANC (well worth knowing about!), 10 mins later departure from SEA, 5 mins earlier departure from LHR a few days later; on the return 5 mins later departure to LHR and no changes to the rest of the inbound. The only one that seems somewhat critical to me is the 25 mins earlier departure from ANC and I wonder if that's why I got the emails. Manage my booking does not require me to call before I can access my itineraries. That's an improvement! Maybe they are changing the system?
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Old Dec 22, 17, 6:47 pm
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Mine required calling in for 10 minute changes, so not sure the rules...
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Old Dec 22, 17, 6:56 pm
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Originally Posted by sea_flyer_17 View Post
Mine required calling in for 10 minute changes, so not sure the rules...
They don't *require* calling for 10 minute changes. If you don't call, they'll eventually get around to it and fix it up.
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Old Dec 22, 17, 7:30 pm
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Originally Posted by channa View Post
They don't *require* calling for 10 minute changes. If you don't call, they'll eventually get around to it and fix it up.
But if you check on your reservation and there's a change more significant than the app and site can let you handle on your own--it seems to me like slight time changes are fine, but not when flight numbers change too--you have no way of knowing if it's a ten-minute change or a more significant issue unless you either 1) call in and get it fixed or 2) try to recreate your itinerary on the AS site or Google Flights and figure out how big the change is... in the time it would've taken to just call.
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Old Dec 22, 17, 7:43 pm
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I had an AS / AA where the second flight (AA LAX-STL) was taken off the schedule. Had I waited, the reroute options would only have been more difficult. As it was I actually had to modify my plans considerably and leave a day earlier with different routing. For these reasons. I monitor my future reservations regularly. I don’t like surprises and prefer choices.
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Old Dec 22, 17, 7:43 pm
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Sometimes I just want to get into the itinerary - change my seat or something - I don't want to wait for AS to get around to unlocking it and so I call....a 1 minute change.....really?
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Old Dec 22, 17, 9:48 pm
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I regularly have this happen on partner awards. Most often the change is simply 5-30 min difference. A few times itís been an hour or more. Iíve never had them call me. I do wish you could just click ďacceptĒ though rather than calling. I believe United allows this, as I seem to remember doing it. Or maybe it was Continental?
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