Hainan awards bookable as of March 2016 - reward chart?
#46
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
I can see the availability of Chinese domestic award ticket for business (22.5K) and first (27.5K) both.
However, Hainan airlines only has two classes First and Economy for their domestic flights. There is no premium economy or business. (787, 330 fleet).
In this case, to book the First, do I need to book first award ticket? Then, if I do business, what seat can I get?
However, Hainan airlines only has two classes First and Economy for their domestic flights. There is no premium economy or business. (787, 330 fleet).
In this case, to book the First, do I need to book first award ticket? Then, if I do business, what seat can I get?
#47
Join Date: Apr 2004
Location: Chicago
Programs: OZ LT D+, UA 1K, AS MVPG AF Gold, SPG Platinum (8 years), Hyatt Diamond, Hilton Gold, Marriot Gold
Posts: 463
As you mentioned, it seems 737 has two bookable classes, Economy (15K) and Business (22.5K). 737 has recliner seat, so it makes sense considered as Business.
However, 787 or 330 still has two classes in fleet. Same seat, and considered as Business for international flight and First for domestic flight. In Alaska's calendar, it still shows Economy (15K), Business (22.5K) and First (27.5K) for within China domestic flight. So, I'm confused.. Should I try Business, and see what seat I can get?
#49
Join Date: Jun 2008
Location: Sunny Seattle
Programs: AS MVPG 75K, HH Diamond
Posts: 539
HK Express isn't really a subsidiary of Hainan itself, and I think even Hainan's parent company still only has a minority stake -- but even in the cases where a second airline is a direct subsidiary of an AS partner (e.g. Cathay Dragon f/k/a Dragonair), AS miles can't be used without an agreement specifically with that airline.
#50
Join Date: Dec 2010
Posts: 1,310
I've booked an award ticket weeks ago on Hainan and cant look up my ticket on https://www.hainanairlines.com/US/US/Bookings using my ticket number or booking reference (the Hainan one).
Any tips before I call?
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Any tips before I call?
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#51
Join Date: Nov 2006
Programs: AA MM PP, MR LT Plat, Globalist
Posts: 1,002
Stopover in Shanghai?
Has anyone successfully booked a SEA-PVG (stopover)- Asia award?
Shanghai is not technically a hub or focus city, but HU has plenty of routes from there. Wonder if AS agents will be picky about this.
Shanghai is not technically a hub or focus city, but HU has plenty of routes from there. Wonder if AS agents will be picky about this.
#52
Join Date: Oct 1999
Location: Denver, Colorado, USA
Programs: AS MVP 100K, UA PremEx-MM
Posts: 3,335
I've booked an award ticket weeks ago on Hainan and cant look up my ticket on https://www.hainanairlines.com/US/US/Bookings using my ticket number or booking reference (the Hainan one).
Any tips before I call?
We are unable to find this confirmation number. Please validate your entry and try again or contact us for further information. (8104 - 1931)
Any tips before I call?
We are unable to find this confirmation number. Please validate your entry and try again or contact us for further information. (8104 - 1931)
#53
Join Date: Nov 2004
Location: YYZ, HKG, MFM
Programs: AC35K, AS MVP, WS Gold, ITA EP, Marriott Plat, Hyatt-Explorist, IHG Diamond
Posts: 2,019
Yes, however the destination must be a 1 segment connected to PVG, according to Wikipedia, your choices are : Beijing–Capital, Changsha, Chongqing, Dalian, Haikou, Hohhot, Lanzhou, Taiyuan, Tianjin, Ürümqi, Weifang, Xi'an
#54
Join Date: Nov 2014
Programs: AS MVP Gold 75K
Posts: 102
In my experience (we flew HU in March) you will NOT be able to use the Hainan website to access your reservation. It's because it's an Alaska award ticket. Just HU's policy. Seats will be assigned at the airport. Lucky for us our flights (in business class) were not full and we got just the seats we wanted. Frustrating anyway.
I called yesterday about an upcoming trip I have SEA-PEK-BKK because there was an oddity with my reservation in the AS system - it showed
May 17 - SEA-PEK
May 18 - PEK-BKK
May 18 - SEA-PEK (this was the anomaly)
I called AS and they seem to have fixed it on their end (ie, no longer showing the extra flight, but wanted to confirm with HU that all was good and I would have no surprises when I showed up at the airport. The agent was able to find my reservation with the HU confirmation code that I got from AS, but the anomalous flight was still there, but not showing as 'confirmed'. She did assure me that the first to flights (correct ones) were showing as confirmed.
Long story short - they CAN find your reservation if you call, but the web interface is worthless.
#55
Join Date: Mar 2000
Location: BOS
Posts: 2,315
Having gone through the booking process to ticket HU business class using my AS miles I have a few comments:
1) There is a ton of phantom award availability shown on the AS site. Silly me that I did not think that could be a possibility, but I transferred miles into my AS account and went to ticket, and only when I clicked purchase did I get an error message saying there was no availability. Lesson learned - use ExpertFlyer to confirm the real availability.
2) I cannot view my HU itinerary for the award travel on the HU site, but I also cannot view itineraries for paid travel booked by my travel agent with HU record locators. So this quirk is not related to award travel, and my guess is that you can only view itineraries booked via their website.
3) Not sure whey you are waiting for check-in at the airport to get seat assignments. I called HU and they were happy to assign seats on the award tickets via the phone. (I confirmed that the seats assigned disappeared from the seat maps on ExpertFlyer after my call as well).
1) There is a ton of phantom award availability shown on the AS site. Silly me that I did not think that could be a possibility, but I transferred miles into my AS account and went to ticket, and only when I clicked purchase did I get an error message saying there was no availability. Lesson learned - use ExpertFlyer to confirm the real availability.
2) I cannot view my HU itinerary for the award travel on the HU site, but I also cannot view itineraries for paid travel booked by my travel agent with HU record locators. So this quirk is not related to award travel, and my guess is that you can only view itineraries booked via their website.
3) Not sure whey you are waiting for check-in at the airport to get seat assignments. I called HU and they were happy to assign seats on the award tickets via the phone. (I confirmed that the seats assigned disappeared from the seat maps on ExpertFlyer after my call as well).
#56
#57
Join Date: Nov 2006
Programs: AA MM PP, MR LT Plat, Globalist
Posts: 1,002
Why is it that after stopping over in PVG, you are limited to 1 segment for your next leg?
#58
Join Date: Nov 2004
Location: YYZ, HKG, MFM
Programs: AC35K, AS MVP, WS Gold, ITA EP, Marriott Plat, Hyatt-Explorist, IHG Diamond
Posts: 2,019
#59
Join Date: Jan 2003
Location: CTU/TFU(Chengdu, Sichuan, China) - MIG (Mianyang, Sichuan, China) - EWR/JFK/LGA/HPN (Great New York City Metro Area, NY, USA) - HVN/BDL (New Haven/Hartford, CT, USA)
Programs: UA 1MM/F9 Diamond; Marriott Lifetime Gold; IHG Platinum; Choice Privileges Platinum
Posts: 983
Having gone through the booking process to ticket HU business class using my AS miles I have a few comments:
1) There is a ton of phantom award availability shown on the AS site. Silly me that I did not think that could be a possibility, but I transferred miles into my AS account and went to ticket, and only when I clicked purchase did I get an error message saying there was no availability. Lesson learned - use ExpertFlyer to confirm the real availability.
2) I cannot view my HU itinerary for the award travel on the HU site, but I also cannot view itineraries for paid travel booked by my travel agent with HU record locators. So this quirk is not related to award travel, and my guess is that you can only view itineraries booked via their website.
3) Not sure whey you are waiting for check-in at the airport to get seat assignments. I called HU and they were happy to assign seats on the award tickets via the phone. (I confirmed that the seats assigned disappeared from the seat maps on ExpertFlyer after my call as well).
1) There is a ton of phantom award availability shown on the AS site. Silly me that I did not think that could be a possibility, but I transferred miles into my AS account and went to ticket, and only when I clicked purchase did I get an error message saying there was no availability. Lesson learned - use ExpertFlyer to confirm the real availability.
2) I cannot view my HU itinerary for the award travel on the HU site, but I also cannot view itineraries for paid travel booked by my travel agent with HU record locators. So this quirk is not related to award travel, and my guess is that you can only view itineraries booked via their website.
3) Not sure whey you are waiting for check-in at the airport to get seat assignments. I called HU and they were happy to assign seats on the award tickets via the phone. (I confirmed that the seats assigned disappeared from the seat maps on ExpertFlyer after my call as well).
I called HU's service desk last Friday and I was being told that HU made a change of booking class for business award ticket - it is now J class instead of the old A class. Not sure AS's website has incorporated into their system yet.
Finally, another bummer for HU's award tickets is that HU appears not to release award tickets in first class on domestic China flights far in advance, but only within about 2 months prior to departure, which makes it difficult to plan the trips including domestic China travel in advance (once within 2 months of departure, there is good chance that the international segments are no longer available)
#60
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
Finally, another bummer for HU's award tickets is that HU appears not to release award tickets in first class on domestic China flights far in advance, but only within about 2 months prior to departure, which makes it difficult to plan the trips including domestic China travel in advance (once within 2 months of departure, there is good chance that the international segments are no longer available)