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Thread: Hainan awards bookable as of March 2016 - reward chart?
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Old May 2, 2017, 4:23 pm
  #52  
Kurt
 
Join Date: Oct 1999
Location: Denver, Colorado, USA
Programs: AS MVP 100K, UA PremEx-MM
Posts: 3,335
Originally Posted by Jesperss
I've booked an award ticket weeks ago on Hainan and cant look up my ticket on https://www.hainanairlines.com/US/US/Bookings using my ticket number or booking reference (the Hainan one).

Any tips before I call?

We are unable to find this confirmation number. Please validate your entry and try again or contact us for further information. (8104 - 1931)
In my experience (we flew HU in March) you will NOT be able to use the Hainan website to access your reservation. It's because it's an Alaska award ticket. Just HU's policy. Seats will be assigned at the airport. Lucky for us our flights (in business class) were not full and we got just the seats we wanted. Frustrating anyway.
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